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Big hotel just in the city center for Andorra but the room is dirty and smelly. We stayed for just one night but could not wait to leave. Breakfast is another thing that you can skip it because it is not good at all. It...More
Thank Maíra B
Management response:Responded 1 week ago
First of all, we would like to thank you for choosing the SERHS Cosmos hotel for your holidays, as well as the time spent sharing your opinion on TRIPADVISOR.
We regret that the stay did not meet your expectations. We note the aspects related to...More
The hotel was acceptable for the price paid - it looked great on arrival, shiny reception.
On the positives the parking was secure (although cost 15 euros on top of room price). The location was good, giving good access to the main town. Our room...More
Response from SERHSHotels, Director de Relaciones con Clientes at Hotel & Aparthotel CosmosResponded May 17, 2017
Thank you very much for leaving your comment on TripAdvisor.
Fist of all, we want to thank you for choosing our hotel for your stay in Andorra.
We take note of each of your comments, and we hope that on another occasion you...More
We traveled from Toulouse to Arinsal by car. The journey time was 3 hours and we had two tolls costing 11 euro in total one way. Andorra is high so check the weather as if you don't have snow chains you may not make the...More
Thank kerry A
Response from SERHSHotels, Guest Relations Manager at Hotel & Aparthotel CosmosResponded April 3, 2017
First of all, thank you for choosing our hotel for your stay and for sharing your wonderful opinion with us and the rest of travelers. We love reading your kind words regarding our installations, amenities and services. We are really lucky to have...More
The staff it's not polite not helpful it's like they don't care for customers I stayed for one night and I wouldn't stay there again even if it were for free. The beds not comfortable at all. At the check in we had to wait...More
Thank Javier Z
Response from SERHSHotels, Director de Relaciones con Clientes at Hotel & Aparthotel CosmosResponded January 13, 2017
First of all, thank you for choosing the Hotel-Aparthotel SERHS Cosmos for your stay in Andorra. We are really disappointed to read that you did not have a good experience with us.
As the front desk staff told you, the check-in is allowed...More
I would like to recommend this hotel with friendly service staff and different advantadges. At first I have to say about special Cosmos Hotel's ski bus service, 2 hotel's buses which lift you to Funicamp and from Funicamp to hotel every half an hour, however...More
Thank Sergei L
Response from SERHSHotels, Director de Relaciones con Clientes at Hotel & Aparthotel CosmosResponded May 19, 2016
It's great to know that you felt comfortable during your stay. And, specially, we are glad to read such nice words towards our staff. It's also good to know that you appreciate our breakfast buffet and cleanliness.
Thank you very much for taking...More
$47 - $98 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Family Rooms ,
Accessible rooms ,
Number of rooms
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Escaldes-Engordany Parish >
Also Known As
Hotel & Aparthotel Cosmos Andorra/Escaldes-Engordany