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Novotel Andorra

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495 Reviews from our TripAdvisor Community

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Showing 53: English reviews
Leeds, United Kingdom
1 review
1 of 5 stars Reviewed 2 weeks ago

Very old hotel, especially bathroom area.Old tiles. Avoid car park area as it broke down during our stay and we couldn't use the car. The furniture in the room was old, the carpet are 30+yeard old., the lift quite scary and extremely slow

Review collected in partnership with Accorhotels.com

Helpful?
Thank m0nikaz342
Prestigi H, Departamento comercial at Novotel Andorra, responded to this review

Thank you for taking the time to tell us about your experience at the Hotel Novotel Andorra. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Sincerely, More 

Winchester, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed June 24, 2016

Stayed one night whilst on a motorcycle tour. We were charged 30 euros to park our 3 motorcycles in the hotel underground park. When I took this up with reception and explained that the machines did not fill one car parking space that is charged at 20 euros for a car I was told that it was non negotiable. Four... More 

Helpful?
Thank Phillip C
Prestigi H, Departamento comercial at Novotel Andorra, responded to this review

Dear Phillip C; We regret that your stay has not been entirely pleasant as we'd like because of the incident of the parking and restaurant. Really, in our parking, the price of the service to park motorcycles, is for vehicle and not for parking place. In relation to the breakfast, our rates of restaurant already are created in agreement to... More 

Launceston, Australia
Level Contributor
59 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed May 14, 2016 via mobile

Very friendly staff on check-in, average rooms, small bathrooms, no cooling so you have to sleep with window open and listen to traffic noise. Great location right on the doorstep of the shopping district which is the only reason we stayed here. Good breakfast the next day and free use of pool/gym facilities at Mercury Hotel next door!

Helpful?
Thank Patrick B
Prestigi H, Departamento comercial at Novotel Andorra, responded to this review

Dear Patrick; We regret that your stay has not been entirely pleasant as we'd like because of the incident of the noise but at the same time, we are glad because overall the hotel, has met your expectations. Waiting to be able to receive you in another not very distant stay, receive a very cordial greeting. More 

Barcelona, Spain
Level Contributor
52 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed February 14, 2016 via mobile

As always this is a good choice in Andorra. This is already my fourth visit and this time I got a very nice room on the corner of the hotel, it was slightly bigger than previous rooms and it was not too noisy (still the hotel could improve in soundproofing). Now they are providing in room free water, coffee and... More 

Helpful?
Thank J0nathanGarcia
Prestigi H, Departamento comercial at Novotel Andorra, responded to this review

Dear J0nathan Garcia; Thank you very much for your kindly opinion. It's our most pleasure to learn that your stay was a wonderful one while you were impressed with our service and facilities. We appreciate your gracious comments as it shows our consistency in maintain our hotel brand standards. Your feedback has been shared to the team as a motivation... More 

Frankfurt
Level Contributor
58 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed November 30, 2015

This hotel is located pretty centrally, about a three-minute walk from the bus station and another few minutes' walk to the main shopping street. Everything was pretty normal here, i.e. nothing stood out in any sense. Staff seemed nice enough. The gym, located in the Mercure hotel (same chain) across the street, was adequate but not great. I noticed but... More 

Helpful?
Thank dhbar1
Prestigi H, Departamento comercial at Novotel Andorra, responded to this review

Dear client; Thank you very much for your nice comment. Your feedback encourages us to keep working every day to get to meet the expectations of all customers. Waiting to be able to receive you in another not very distant stay, receive a very cordial greeting. More 

Stoke-on-Trent, United Kingdom
Level Contributor
140 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed October 26, 2015

Easily found in the centre of town not far from the main bus route. Guests are allowed to use the gym and pool of the nearby Mercure Hotel but we did not take up the offer. Plenty of lovely restaurants nearby rather than using the hotel restaurant. Also within easy walking was the football ground where the National team play.

Helpful?
Thank Gareth S
Prestigi H, Departamento comercial at Novotel Andorra, responded to this review

Dear Gareth S; Thank you for your review of your recent visit to Novotel Andorra. It's our most pleasure to learn that your stay was a wonderful one while you were impressed with our service and facilities. We appreciate your gracious comments as it shows our consistency in maintain our hotel brand standards. Your feedback has been shared to the... More 

Level Contributor
142 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed August 18, 2015 via mobile

the Novotel is a maximum 3 star hotel in my opinion. it was mentioned that there is a gym in the hotel but actually there is a gym in a near by hotel ( the mercure) and the gym is so old that we didn't use it. They cleaned our room only at 16:30 ( twice) though we left the... More 

Helpful?
Thank Ehudineze
Prestigi H, Departamento Comercial at Novotel Andorra, responded to this review

Dear Ehudineze; Thank you for your review and for taking the time to share your opinion. On behalf of our hotel, please receive our apologies in reference to the situations you had during your stay with us. We are saddened to know that there were some situations which distracted your attention for the complete enjoyment of your vacations. Be aware... More 

Chichester, United Kingdom
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed August 7, 2015

The hotel was fairly clean , and the staff were fairly helpful. The swimming pool was very nice but was in the hotel next door. The garage where the car was parked appeared to shut at night. None of us could get the wifi to work for any length of time. The air conditioning was quite noisy. Andorra la Vella... More 

Helpful?
Thank Alison_L507
Prestigi H, Departamento Comercial at Novotel Andorra, responded to this review

Dear Alison_L507; We appreciate the time that you have invested on writing an overview of your stay with us. We understand the way you felt about the wifi situation experienced during your stay, I hope in general you had a pleasant stay, we are working on a daily basis to exceed our guest’s expectations and would love to have the... More 

Girona, Spain
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 11, 2015

I booked this hotel day-of, based solely on proximity to the city center, on-site parking, and permittance of pets. I didn't have very high expectations, but was really pleased where we ended up! Great location, right in the city center. Parking is directly under the hotel. The front desk and cafe staff were really kind, courteous and helpful. The rooms... More 

Helpful?
Thank youreapeein
Miami, Florida
Level Contributor
49 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed June 27, 2015

Wonderful hotel, everything has been updated and brand-spanking new! It is reasonably priced with a luxurious feel! The dining for both breakfast and dinner is well-priced and contains a tremendous variety. The hanging meats (prosciutto) for breakfast were a pleasant surprise. There is food for every taste, complete with champagne in the morning for mimosas! The parking is convenient and... More 

Helpful?
Thank gabymak
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Pool
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Concierge
  • Meeting Rooms
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
The Novotel Andorra is located in the centre of Andorra la Vella. The hotel offers 102 rooms including two rooms with facilities for guests with limited mobility and 18 non smoking rooms. Enjoy a wide variety of different cooking styles in our restaurants and a different ambience in each of our three bars. With a spa centre, gym and swimming pool, this 3 star hotel welcomes you for a weekend or short break in Andorra with your partner or family. Undercover parking for your convenience. ... more   less 

Additional Information about Novotel Andorra

Address: 011 Prat de la Creu s/n, Andorra la Vella AD500, Andorra
Location: Andorra > Andorra la Vella Parish > Andorra la Vella
Price Range: $85 - $160 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Andorra 4*
Number of rooms: 102
Reservation Options:
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Also Known As:
Novotel Andorra La Vella
Andorra La Vella Novotel
Novotel Andorra Andorra La Vella
Hotel Style:
#8 Luxury Hotel in Andorra la Vella
#8 Family Hotel in Andorra la Vella
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