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Hotel Mercure

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Hotel Mercure
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302 Reviews from our TripAdvisor Community

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Showing 42: English reviews
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

When we arrived we were greeted with dog faeces in front of the elevators in the main lobby area. Parking was done via an automated parking machine system and they scratched 2 of the wheels of my Mercedes because it was a tight fit in the lift system. It also took 45 minutes to get the car out because there... More 

Helpful?
Thank B0AD1C3A
Prestigi H, Departamento comercial at Hotel Mercure, responded to this review

Dear BOAD1C3A; We regret that your stay has not been entirely pleasant as we'd like. It was a momentary coincidence. Like you know, in our hotel, all animals are welcome and that is a consequence that we know could pass. This incident has been resolved right away, both by the owner of the animal and by the hotel, which has... More 

paris
Level Contributor
82 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
2 of 5 stars Reviewed 1 week ago

We are seriously disappointed with this hotel for many reasons: The main one is that the bed was so bad that we could not sleep well at all. Isn't it the most important? It does not seem to. The rooms are rabbit cages all square, decorated like in the eighties with nothing happening since then. Carpet everywhere and when you... More 

Helpful?
Thank philippeenrique
Prestigi H, Departamento comercial at Hotel Mercure, responded to this review

Dear philippeenrique; We thank the time spent to send us your comments about your stay at Mercure Andorra. We felt the service and performance have not lived up to your expectations and therefore please accept our sincere apologies. Our priority at Mercure is offering the best quality of service during your stay; therefore, any comments positive or negative is the... More 

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Paris, France
Level Contributor
132 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Very well located with an underground parking. The room was large and clean. But they gave me a room on a low floor with a terrible view on a back yard and it was pretty depressing. The restaurant is also pretty depressing. Very convenient for shopping.

Helpful?
Thank Arnaud T
Prestigi H, Departamento comercial at Hotel Mercure, responded to this review

Dear Arnaud T; Thank you for taking the time to tell us about your experience at the Hotel Mercure Andorra. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Sincerely, More 

Ramsbotton, Bury, United Kingdom
Level Contributor
158 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
5 of 5 stars Reviewed July 16, 2016 via mobile

We travel to Andorra regularly and wanted an overnight stay in the centre as we had booked tickets for the Circ De Sole show that is put on each year. The hotel is easy to find and has an underground car park, a definite advantage in La Vella as we have spent many hours looking for hotels! Reception was efficient... More 

Helpful?
Thank w_john_c
Prestigi H, Departamento comercial at Hotel Mercure, responded to this review

Dear w_john_c; Thank you very much for your nice comment. We work every day to overcome the expectations of our clients and it motivates us to know that our desire is fulfilled when we receive nice comments as this one. Waiting to be able to receive you in another not very distant stay, receive a very cordial greeting. More 

London, United Kingdom
Level Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed June 26, 2016 via mobile

As always a pleasant stay in this fab hotel. Staff are alway courteous and locally knowledgeable. The rooms are clean and well appointed and also has a spar on the 5 th floor. The food in the restaurant is exceptional and @ only €20 for as much as you like is extremely good value. I'll be back

Helpful?
Thank vinniethespark
Prestigi H, Departamento comercial at Hotel Mercure, responded to this review

Dear vinniethespark; Thank you very much for your nice comment. We work every day to overcome the expectations of our clients and it motivates us to know that our desire is fulfilled when we receive nice comments like this one. Waiting to be able to receive you in another not very distant stay, receive a very cordial greeting. More 

Edinburgh
Level Contributor
45 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed May 23, 2016

Disappointed to find the restaurant closed and you have to eat at Novotel next door. The hotel was very convenient for walking the city, the rooms were spotless but the breakfast was very basic and disappointing, and certainly not worth the €13 each.

Helpful?
Thank Nicola B
Prestigi H, Departamento comercial at Hotel Mercure, responded to this review

Dear Nicola B; Thank you very much for your comment. We regret that your stay has not been entirely pleasant as we'd like because. We work hard every day to overcome the expectations of our clients and all the opinions are importants to know our weaknesses and virtues. Hoping that this incident does not cause you to lose confidence in... More 

Brussels, Belgium
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed December 19, 2015

Decent hotel, but no more than that. Not impressive overall. Nice swimming pool and sauna though, if not too crowded. Good location, in the centre of the city, close to shops, bar and the historical centre.

Helpful?
1 Thank Kristof L
Prestigi H, Departamento comercial at Hotel Mercure, responded to this review

Dear Kristof L; Thank you for taking your time to tell us about your experience at the Hôtel Mercure Andorra. I am sorry that your experience did not meet your expectations; allow me to express our sincerest apologies. All our efforts are focused on the satisfaction of our customers and in fact we are working on the renovation of our... More 

County Londonderry, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed November 8, 2015

Very dissatisfied. Hard beds. Poor resturant choice. Tired deciration. Not worthy of the brand, and the price charged. Hotel seemed to go out of its way to be unhelpful but in a polite way. Loads of French attitute to problems.

Review collected in partnership with Accorhotels.com

Helpful?
2 Thank suet385
Prestigi H, Departamento comercial at Hotel Mercure, responded to this review

Dear client; Thanks for your comments and our sincere apologies for not fully meet your expectations. We understand that we must make improvements to achieve full satisfaction of our customers. For this reason we wish to inform you that we are studying some changes to continue the improvement process that we hope will lead as soon as possible , to... More 

London
Level Contributor
86 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
2 of 5 stars Reviewed November 8, 2015

Steak, Drink and a Film - three strikes and we were gone ! Booking on the internet for the hotel was easy on the Accor website. We have stayed in Andorra on a few occasions in the past, and wanted to go to this hotel for the location and the brand. It was to be a special birthday treat. The... More 

Helpful?
Thank Tony058
Prestigi H, Departamento comercial at Hotel Mercure, responded to this review

Dear client; Thank you for taking the time to tell us about your experience at the Hôtel Mercure Andorra. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Pool
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Pool
Room types
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Children Activities (Kid / Family Friendly)
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
172 air-conditioned rooms including 12 non-smoking rooms and 7 disabled rooms. Located in the financial and commercial centre. Features 3 restaurants, a bar, a private car park and a fitness center (swimming pool and sauna). ... more   less 

Additional Information about Hotel Mercure

Address: Carrer de la Roda, Andorra la Vella AD500, Andorra
Location: Andorra > Andorra la Vella Parish > Andorra la Vella
Price Range: $82 - $204 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Mercure 4*
Number of rooms: 172
Reservation Options:
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Also Known As:
Mercure Andorra La Vella
Hotel Mercure Andorra/Andorra La Vella
Hotel Style:
#10 Luxury Hotel in Andorra la Vella
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