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Hotel Carlton

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Hotel Carlton
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319 Reviews from our TripAdvisor Community

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Showing 211: English reviews
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The Hotel is Adequate, and comes up to satisfactory standards but could be so much better with some more attention to detail. The Room we had on the first floor was again adequate although small, It was fairly hot when we went so needed to have the window open which faced the main street which was noisy throughout the night.... More 

Helpful?
Thank gary h
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW via mobile

When we walked into the hotel, you could hear a pin drop. There were no guests and nobody at the reception desk. After 5 minutes of waiting, we started calling out loud "hello, hello!" but to no avail; it took another 5 minutes for the receptionist to return to the front desk. Check in was difficult because the receptionist spoke... More 

Helpful?
Thank Kevin M
GwendolyneSchommer, Responsable relations publiques at Hotel Carlton, responded to this review

Dear Kevin M, We are really upset that you didn't have a good experience at our hotel, and we really regret it. We have taken note of all your comments and want to apologise for the waiting time at the reception. The fill out form with the personal information is mandatory in luxembourgish hotels. We know it is annoying, but... More 

Toowoomba, Australia
Level Contributor
99 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We have just had three very comfortable nights here. The staff were very friendly and accommodating. Although continental, the quality of the breakfast was more than satisfactory. The hotel is an easy stroll from the train station. When the receptionist saw the amount of luggage we had he suggested that we change to a twin room to give us more... More 

Helpful?
1 Thank Jon W
GwendolyneSchommer, Responsable relations publiques at Hotel Carlton, responded to this review

Dear Guest, Thank you very much for posting such a good comment about the service and in general about the hotel. All the staff is happy to read we are doing a good job and we have made you feel comfortable in your stay at Hotel Carlton Luxembourg. Thanks a lot for your comments of improvement, we know that the... More 

Billings, MT
Level Contributor
49 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed August 21, 2016

Positives: Good location wifi free breakfast VERY helpful staff Elevator to help with stairs (hard to find in Europe!) Down sides: Breakfast could be a bit more robust. Cheese selection was Babybel's only, fruit was apples only and they were really old. Otherwise, it was ok. cancelation policy is frustrating. Airlines delayed us and the hotel wouldn't work with us,... More 

Helpful?
Thank CoraleeMT
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed August 11, 2016 via mobile

The staff were incredibly rude and unhelpful. I had an issue with the wifi and although one staff member was understanding and apologetic the manager was not! Rather than admit there was an issue in the building he blamed me. I made him aware of this and he didn't care and said "I am 54 years old and I am... More 

Helpful?
Thank Kelly P
Arundel, United Kingdom
Level Contributor
68 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed August 5, 2016

We were greeted by a happy, helpful gentleman whose English was not as good as younger people, but he was a really nice man. The room was clean and comfortable and the hotel was within a kilometre of the heart of the old city. Breakfast was also to a high standard. Highly recommended stay, I'd definitely go back

Helpful?
Thank roadrocket1398
Pendleton, Oregon
Level Contributor
59 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed July 20, 2016

Great little hotel for an easy walk to the middle of town and the attractions in the center. The neighborhood seems a little rough, but probably not more than you would expect in the middle of any city. Clean room and nice breakfast. Friendly staff. Free WIFI signal comes from the train station (I think).

Helpful?
Thank Michael L
London, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 23, 2016

Pros: The staff in the reception is extremely nice! The food is good. The location is really good if you are not just staying in Luxembourg City as it is very close to the train station and the main bus station, in which you can travel to all the places in Luxembourg like Vianden, Mullerthal and Echternach. The toilet and... More 

Helpful?
Thank enochzenithimyuen
Antwerp, Belgium
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 21, 2016

The hotel is located close to the train station, and also fairly easy to get to by car. It is an older building. But still well maintained and clean. It is a 4-star hotel, so don't expect a 5 star environment. I arrived very late (close to 23:00), but that was no problem, there was still someone (I think it... More 

Helpful?
2 Thank Olivier C
London
Level Contributor
31 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed June 16, 2016

We had a great time at the Hotel Carlton. It's a lovely building - a little quirky but well maintained. Our triple room was on the third floor and was very comfortable (with a good sized bathroom). Breakfast was plentiful and kept us full up for the morning and the man who works on reception was lovely. Very friendly and... More 

Helpful?
2 Thank MrsA2
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Breakfast
  • Concierge
Official Description (provided by the hotel)
CENTRAL. QUIET. BEAUTIFUL. Hotel Carlton is perfectly located in the heart of Luxembourg City and welcoming their guests since 1932. This family run hotel in Art Deco Style will make you feel at home during your business trips and getaways. Breakfast and WIFI included. Parking is available, but must be booked in advance. (20€ per day) ... more   less 

Additional Information about Hotel Carlton

Address: 7 Rue de Strasbourg, Luxembourg City 2561, Luxembourg
Location: Luxembourg > Luxembourg District > Luxembourg City
Price Range: $118 - $189 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Carlton 3.5*
Number of rooms: 49
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Also Known As:
Carlton Hotel Luxembourg City
Hotel Carlton Luxembourg/Luxembourg City
Hotel Style:
#5 Best Value Hotel in Luxembourg City
#8 Family Hotel in Luxembourg City
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