The hotel was beautiful. Staff very professional and helpful. We opted for the breakfast and it was delicious with many choice. Also ate lunch in the restaurant and had drinks outside. Would definitely stay again.
I’ve always wanted to visit Luxembourg and this hotel was a perfect place to stay, the staff were extremely attentive and welcoming. The room was spotless absolutely perfect !!! We had everything we could possibly want and more. Great place to stay.
We were looking for a hotel with wellness facilities in Luxembourg and we found this hotel. Before booking, we called to hotel to ask if it was possible to make use of the wellness facilities on the day of check-out after check-out time, as that was what we were looking for. The receptionist who answered the phone said ‘the facilities are available the whole day on your check-out day’, so we made our booking. At the hotel, upon checking out, we mentioned to the lady at the reception (Alissa B. was her name) that we were going to the wellness upon which she said it was only available until check-out time. We were surprised and told her about the phone call we had made with the receptionist who told us it was available the whole day, yet she became visibly annoyed and asked us if we had any ‘written proof’ of the conversation, because ‘any guest could make up a story about a phone call and we have no way to check it.’ Even when I offered her to check who was working on the time of our call, she again refused and said we had to go downstairs to the wellness center and ask the person over there ourselves what the rules were for wellness-usage because she didn’t know anything about it. Eventually, the lady downstairs said we could stay until 3pm, which was fine by us. However, due to the rude behaviour of the receptionist, we kept feeling unwelcome and mis-treated the rest of the day, resulting in an unpleasant departure from the hotel. The whole hotel is filled with quotes like ‘we want to exceed your expectations’ and I’m sure this is not at all what the hotel means by that. Which is why I recommend better training your reception staff for such situations. Besides this issue, we had a great stay.…
I was not impressed with my one night stay at this hotel. It is definitely an older hotel that may at one point have been a true 5-star hotel, but it has definitely gone down hill -- do not expect 5 star service. Upon arrival there was no one at the door to help me with my bag, which would have been very helpful as there are a couple of steps to get into the lobby (I did not see a ramp), and I had a very heavy suitcase and a bad back. Walking into the lobby smells like chlorine from the pool and it is very dark. There are ashtrays in front of every elevator which felt very old and not ideal for those who prefer/expect a non-smoking environment. The woman checking me in was not very friendly, and when I asked about other available rooms (higher floor, quieter) I was told nothing was available currently but may be another time. When asked when that might be, I was told "I don't know" very brusquely, and handed the key. It wasn't worth it to me to inquire further. The room was fine, if somewhat worn, and a good size. The bed was comfortable but sagged in the middle. It was a room facing the back of the hotel so it was very quiet, which I appreciated. the location was also great, and you can easily walk to everything in town. Overall, I had a fine stay, but I would in no way consider this a five star hotel and will be staying somewhere else on my next trip.…
I chose Le Royal Hotels & Resorts on the occasion of my birthday to be celebrated in Luxembourg and it was to be more luxurious and from the pictures the hotel looked very promising. BUT I was badly disappointed! First, to take 31 EUR per. person for breakfast should be illegal! Second, to take 315 EUR per. night for an executive suite which has not been renovated in over 15-20 years is too crazy !! The carpet seemed dirty, the bathroom was of an old character with a shower that belonged in the 19th century, the hair dryer did not work and when I asked for a new one, they did not have an extra laying - which amazes me when you pay so much for the stay. The bed was very small and nowhere near being a king size bed, really disappointing! My dust allergy also flared up during the stay, so that must mean that the cleaning is not top notch, that might explain the dirty carpet. When we had to check out there was no help. We had to bring our luggage down ourselves (and we had a lot of luggage as we also had pets with us) even though we had called down at the reception and asked for help but no help to get, very strange because when we arrived the hotel, the staff was ready with the luggage cart and was almost ready to kiss our feet if you asked for it - but when you have to check out, you are an indifferent guest who has to do things themselves (because they have got their money) - really disappointing experience. Luckily I was impressed with the city of Luxembourg itself and this is not the last time I will go there, but I stay away from this hotel and I will make sure my work colleagues find another hotel when they go to a conference in Luxembourg in the future. Save your money, the hotel is not at all as fancy as it expresses on their site.…
We really enjoyed our stay at this hotel. Our room was clean, quiet, modern, and featured terrific technology. We could control everything, including the air conditioning, from bedside panels. It was also quiet and super clean. In addition, the staff was very friendly and the indoor swimming pool is beautiful. We were able to walk all over the central city from the hotel, including visiting the historic sites along the palisades. This is an excellent hotel, and we'd be happy to stay here again.
This place is great! It’s within walking distance of some great spots (restaurants, a park, etc). It also has a nice indoor pool even if it is a bit on the smaller size. The best part about the hotel is their breakfast! I could’ve eaten that breakfast for each meal of the day!
Nice classy hotel in thr centre of Luxembourg. Restaurant has lovely outside area and Nice menu. Great swimming pool steam room /sauna. Staff very helpful. Only downside is the room decor , the carpet and net curtains time warped me back to the 80s.
Huge room with a large bathroom. Layout was great. Comfortable king bed. Concierge staff was exceptional. We included breakfast which I highly recommend - it was outstanding. The pool/sauna was very nice. Hotel was in fabulous location.
I was provided a suite, the nice thing is that the people who stayed in suites have there own elevator, the room was good in size and the furniture was good but I think it needs to be renovated, the hotel is 5 mins walk to the center, the breakfast was extremely excellent all chooses are available, the staff were helpful. I recommend this hotel for anyone who wants to stay in a little far distance from the center to avoid the busy noise in the center