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4 Rue du Fort Niedergruenewald Quartier européen Nord, Plateau de Kirchberg, Luxembourg City 2226 Luxembourg
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (630)
Room & Suite (244)
Dining (49)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 11/16/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 11/16/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 58 hotels in Luxembourg City
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Bronze level
Sofitel Luxembourg Europe is the only 5-star hotel in the new economic and cultural district of the "Plateau de Kirchberg" in Luxembourg. It is in the midst of the European Institutions and the business district, less than 10 minutes from the city center and offers easy access to Findel Airport and the highway system. There is a wide variety of cultural and business venues close to the hotel.
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Full view
Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Baggage storage
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Concierge
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Modern
Languages Spoken
English, French, German
1239Reviews15Q+A67Room tips
Traveler rating
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Popular mentions
BelinAus wrote a review Nov 2020
Perth3 contributions
All in all it's of course a good and nice hotel. The reason I give it an average rating is because certain things were really not up to the standerds of Sofitel: - Bar was closed more than half an hour before the early curfew on a Saturdaynight. Sofitel guests had to go a hotel just in front (Mama Shelter) where guests paid less but had more facilities and service! - Breakfast terribly (!) understaffed, the staff had to run like crazy to get everyone serviced. Don't expect eggs of choice, sunny side up is how you will eat them. Americano coffee is more like French coffee. I understand Covid making it more challenging but at this price I really expect more from a Sofitel breakfast. BTW I really wonder if cleaning the tables with vinager is according to your All Safe protocol, because vinager doesn't kill the virus... - In the very nice room, with a shower and bath, they put 1 small bottle of shampoo and shower gel. This beyond ridiculous and very stingy. I think we'll all agree that pampering is the other extreme on this scale... - At checkout no question how my stay was, the person was more like acting in a financial instution, very correct and efficient but forgetting the essence of hospitality: charm. - Parking; price has gone up considerably over the years...
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Review collected in partnership with Accorhotels.com
Date of stay: November 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
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Response from Fernando López Lens, General Manager at Sofitel Luxembourg Europe
Responded Nov 27, 2020
Dear BelinAus, First of all we would like to thank you for taking a moment out of your valuable time to share your most recent experience with us at Sofitel Luxembourg Europe. We appreciate the remarks that you have made because this allows us to better comprehend the areas that we need to improve in order to provide an impeccable service. Your safety is our priority, this is why our staff rigorously follow the guidelines set by ALLSAFE, however we are still obliged to clean and degrease the tables at breakfast, this is why we use vinegar to start with, and then we follow up with our disinfecting product. Following government regulations, we cannot receive more than fifty people at the same time for breakfast, all the while trying to maintain a high quality of service in the short time that we have per guest, this is why it seemed that our staff were overwhelmed. We are also surprised to learn that the receptionist at check-out did not ask you how your stay was. This does not reflect the quality of the service that we would like to offer our guests at all. We can assure you that we will take steps in order to rectify this lack of hospitality. We truly hope that we will get the opportunity to welcome you back once more to regain your trust, and also to show you our improvements. Warm regards, Fernando López Lens General Manager Sofitel Luxembourg Europe.
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G V wrote a review Oct 2020
Toronto, Canada9 contributions4 helpful votes
I stayed at this Sofitel recently while visiting Luxembourg for 4 nights. Arriving very late, I was welcomed by Samuele who was wonderful! I was very pleased with my room, very clean, new with a beautiful washroom, very good in-room amenities, spacious, bright and nice, big work area. Being a woman that was travelling alone, I felt very safe and comfortable at this hotel. A special mention to Maxime who took the initiative and went out of his way to help me navigate travel plans to other EU countries by contacting several embassies to make sure I could travel. This was especially helpful due to the language barrier especially for complicated issues and the constantly changing travel rules. Everyone I encountered at the hotel was fabulous! Due to covid, I did not get to use the facilities in the hotel and the Italian restaurant was closed but the hotel was located well. It was very easy to travel to the center and there were coffee shops/restaurants nearby as well as the Mudam, Philharmonic across the street. One of my favourite parts was the bed...one of the best, most comfortable, sumptous beds I have slept in!! Great sleep! I will definitely stay here again next time I visit!
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Date of stay: October 2020Trip type: Traveled solo
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Response from Fernando López Lens, General Manager at Sofitel Luxembourg Europe
Responded Oct 29, 2020
Dear Madam, Thank you for sharing your experience at Sofitel Luxembourg Europe with the TripAdvisor community. We are thrilled to read that you enjoyed your stay with us so much. Your satisfaction is the best reward for our teams who work hard to offer you a moment that goes beyond your expectations. As you said, we want our guests to feel comfortable from the moment they arrive so that their stay goes as smoothly as possible. We will not fail to share your feedback to our teams (and more particularly to Samuele and Maxime) in order to thank them for the quality of their service but also to continue to encourage them to further improve the quality of our services. We hope to welcome you in the near future for another wonderful time. Best regards, Fernando López Lens General Manager Sofitel Luxembourg Europe
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gingcong s wrote a review Oct 2020
Antwerp, Belgium130 contributions55 helpful votes
The service is very high quality, The staffs are very friendly. The room is big and comfort. The breakfast is delicious and lots of choice even during COVID 19 time. The hotel is quite safe for protect health. The location is super for people's like culture of music and museum there are just opposite of hotel.
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Date of stay: October 2020
Cleanliness
Service
Sleep Quality
Room Tip: every room is nice and almost same quality.
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2 Helpful votes
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Response from Fernando López Lens, General Manager at Sofitel Luxembourg Europe
Responded Oct 29, 2020
Dear Sir, We thank you for your excellent feedback following your stay at Sofitel Luxembourg Europe. We were happy to welcome you and it is our pleasure to read that you enjoyed this moment with us. As you said, even during this period we do our utmost to offer you a wide choice during your breakfast. We are indeed located close to museums and the Philarmony of Luxembourg. We hope to welcome you again in the near future for another wonderful stay. Warm regards, Fernando López Lens General Manager Sofitel Luxembourg
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William H wrote a review Sep 2020
3 contributions2 helpful votes
We are very happy with our stay at this luxurious, but priceworthy, hotel. The service was fantastic and the staff were super nice. During our stay at the hotel I proposed to my girlfriend (she said yes :D ) - And we couldn't have had a better hotel to stay at during these important days of our life!
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Date of stay: September 2020
Location
Service
Sleep Quality
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Response from Fernando López Lens, General Manager at Sofitel Luxembourg Europe
Responded Sep 30, 2020
Dear Sir, Thank you for sharing with us your recent experience at Sofitel Luxembourg Europe. We couldn't be happier to learn that your girlfriend is about to become your wife. Indeed, we were keen to offer you the best possible service in order to make your stay magical and wonderful. We hope to welcome you so that we can celebrate your wedding anniversary together. Warm regards, Fernando López Lens General Manager Sofitel Luxembourg Europe
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Dean wrote a review Mar 2020
Letterkenny, Ireland593 contributions163 helpful votes
+1
Stayed here Valentine's weekend and every part of our stay was exceptional. Our expectations were well and truly exceeded. Rose petals on the bed, complimentary bottle of Champagne, chocolate truffles and a personal note all awaited us on arrival which was very special. We ordered room service breakfast which was very reasonable and very high quality. They added some chocolate hearts to make it special for Valentine's weekend. The room was exceptionally clean and the bed very comfortable, everything was to a very high standard. The hotel lobby itself contains two very high quality restaurants, one of which we were lucky to get a table in. It also has a bar and a cigar bar. There is then a fountain and a glass elevator for looking out over the lobby. I used the gym facilities, which contain all you require for a good workout. The hotel itself is close to the city centre, we used public transport for the most part to get in and out. There are a couple of buses you can get from the back of he hotel straight into the centre, or a tram at the front of the hotel. It is also only a short distance from the airport. The staff at the hotel were extremely helpful and the service was exceptional. Overall one of the best hotels I have ever stayed at and I couldn't recommend it enough, it was such a treat.
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Date of stay: February 2020
Location
Service
2 Helpful votes
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Response from H1314GM, General Manager at Sofitel Luxembourg Europe
Responded Mar 27, 2020
Dear Mr., We would like to thank you for giving us some of your precious time to share your recent experience at Sofitel Luxembourg Europe. We are sincerely delighted to read that we offered you a moment that exceeded your expectations. Indeed, we wanted to offer you an unforgettable moment for this Valentine's Day occasion by putting some surprises before your arrival in your room. Every one of our services wanted to bring something extra to make this stay romantic. It was an absolute pleasure welcoming you to Sofitel Luxembourg Europe, and we hope that we will do so once again very soon. We remain at your entire disposal should there be anything we can do to facilitate your next stay with us. Best regards, Fernando López Lens General Manager Sofitel Luxembourg Europe
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PRICE RANGE
$146 - $355 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sofitel luxembourg hotel luxembourg city, accor luxembourg city, sofitel luxembourg city, luxembourg city sofitel
LOCATION
LuxembourgLuxembourg DistrictLuxembourg City
NUMBER OF ROOMS
109
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Frequently Asked Questions about Sofitel Luxembourg Europe
Which popular attractions are close to Sofitel Luxembourg Europe?
Nearby attractions include Philharmonie Luxembourg (0.2 miles), Mudam Luxembourg Modern Art Museum (0.3 miles), and Court of Justice of the European Union (0.2 miles).
What are some of the property amenities at Sofitel Luxembourg Europe?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Sofitel Luxembourg Europe?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sofitel Luxembourg Europe?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sofitel Luxembourg Europe?
Yes, parking is available to guests.
What are some restaurants close to Sofitel Luxembourg Europe?
Conveniently located restaurants include Oro e Argento, La Table Du Belvedere, and TEMPO Bar où Manger.
Are there opportunities to exercise at Sofitel Luxembourg Europe?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Sofitel Luxembourg Europe?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sofitel Luxembourg Europe?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sofitel Luxembourg Europe offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sofitel Luxembourg Europe?
The staff speaks multiple languages, including English, French, and German.