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Hotel Phoenicia

Travelers' Choice award winner
Hotel website
The Mall, Valletta, Island of Malta FRN 1478, Malta
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2,119 Reviews from our TripAdvisor Community

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Showing 1,851: English reviews
Leicester, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

We had a similar experience to previous reviewers in that our tour operator, Thomson, failed to let us know that the hotel would not be ready to receive guests in July. In fact they assured us that our booking was secure and it was only when the e-tickets arrived that we realised that we had been re-located, without any consultation,... More 

Helpful?
4 Thank vc2932
Canterbury, United Kingdom
Level Contributor
46 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed June 15, 2016

If you like luxury, attentive service, great food and magnificent views then The Hotel Phoenicia will not disappoint. There is an old world quality to this establishment that is rarely found these days and is almost unique among the hotels in Malta

Helpful?
2 Thank M G F
Espoo
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed May 18, 2016

This is no doubt real five star hotel! Excellent staff, the location is very good. The rooms are small and the view not good but tidy and well kept. The hotel has nice garden and pool at the back corner of garden. The pool bar is expensive but you can expect that. The breakfast was very good, we even enjoyed... More 

Helpful?
3 Thank MP68Espoo
conwy
Level Contributor
84 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
3 of 5 stars Reviewed May 3, 2016 via mobile

My husband and I had booked this hotel to celebrate our 25th Wedding Anniversary this coming June. We had a email saying that due to the fact they had found a wall of significant value that they were having to cancel our booking!!! we had booked this hotel last year we tried to get into the Excelceier as we have... More 

Helpful?
5 Thank suzy2011conwy
Stoke-on-Trent, United Kingdom
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed May 2, 2016 via mobile

We have received a letter from our Tour Operator Thomas Cook informing us that our booking at the Phoenicia 5-12 July cannot proceed as it is closed and we will be staying at the Excelsior. We are extremely disappointed as the holiday is to celebrate a milestone birthday. Would you please confirm that this is the case and that you... More 

Helpful?
23 Thank Paula L
Ragusa, Italy
Level Contributor
36 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed April 22, 2016

This expensive hotel is located at Floriana just next to the bus terminus. The bus terminus is even closer than the neighbouring city of Valletta where most visitors go to. However, transport is no problem from this hotel. Taxis are waiting outside at any time. If you rent a car you just have to pay parking fees and a space... More 

Helpful?
Thank Johannes M
Helena_Pavanello, Guest Relations Manager at Hotel Phoenicia, responded to this review

Dear Guest, Thank you for sharing your experience with other Trip Advisor users. While I am pleased to read that you have found our location suitable for your needs, please accept my most sincere apologies for having been unable to fully meet your expectations. I do hope that we will have the pleasure to contact us one the Phoenicia re-opens.... More 

London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed January 25, 2016

The location is very convenient being a short walk to the city center and having the bus / taxi station right outside but could be a little noisy at times (our room was on the 4th floor but at the front of the building) The pool and gardens close early which is a shame but the room was comfortable, the... More 

Helpful?
6 Thank 0nlyme
Helena_Pavanello, Guest Relations Manager at Hotel Phoenicia, responded to this review

Dear Onlyme, Thank you for choosing the Phoenicia during your recent stay in Malta and for sharing your experience with other Trip Advisor users. Your comments and feedback are highly appreciated and I assure you that they will be taken on board. We hope we will have the pleasure to welcome you back to the Phoenicia in the future. Best... More 

Solihull, United Kingdom
Level Contributor
43 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed January 3, 2016

Visited just before it closed for renovation. We hope they do not remove the character from the building especially the ground floor. The whole place exuded a quiet old-style classiness. The basement area where the function rooms are however is a bit desolate and sad - you can only imagine the how alive it would have been down there years... More 

Helpful?
4 Thank Jan179
Helena_Pavanello, Guest Relations Manager at Hotel Phoenicia, responded to this review

Dear Jan179, Thank you for sharing your experience at the Phoenicia with other Trip Advisor users, I am glad that you have enjoyed your stay with us. While extensive works are being carried out to embellish the hotel, our designers are being very careful to ensure that the style and charm of the hotel remain unchanged. We thank you for... More 

Tulsa, Oklahoma
Level Contributor
45 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed December 13, 2015

This hotel is like paradise in the heart of Valetta. Our room and bathroom were both large and in excellent condition with a great view. The breakfast on the terrace in the morning was spectacular. Great selection of food and excellent service. The gardens and pool were outstanding. By far the best we saw in Valetta.

Helpful?
8 Thank David D
Helena_Pavanello, Guest Relations Manager at Hotel Phoenicia, responded to this review

Dear David D, Thank you for sharing your experience with the travel community, it is such a pleasure to read that you have thoroughly enjoyed your stay. I thank you for your recommendation and I look forward to welcoming you back to the Phoenicia in the future. Best Regards Helena More 

Rome, Italy
Level Contributor
98 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 stars Reviewed December 8, 2015

Understand the hotel is about to undergo major renovation and extension upwards. Is required as overall has a slightly tired and worn feel. Worn corridor carpets are symptomatic. My shower head sprayed water all over the bathroom because the attachment to the wall was broken. Notified front desk and housekeeper but it did not get addressed in three days I... More 

Helpful?
6 Thank Angus M
Helena_Pavanello, Guest Relations Manager at Hotel Phoenicia, responded to this review

Dear Angus M, Thank you for sharing your experience at the Phoenicia with other Trip Advisor users. I would like to apologise for not fully meeting your expectations during your stay. I am sincerely sorry that the issue raised with Front Office and Housekeeping were not addressed as should have been done. I assure you that when the hotel reopens... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Airport Transportation
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
5 star luxury in Malta’s historic Art Deco hotel. Hotel Phoenicia, one of the leading 5 star hotels in Malta, is located at the City Gates of Valletta, Malta’s capital city and UNESCO heritage city. Just 50 meters from city gate, it is perfectly placed for discovering the historic walled city, feasting on Caravaggio’s paintings and exploring the magnificent harbours. The hotel also boast magnificent 7 acre garden. The island's central bus terminus is just meters away civing the possibility to explore the whole island by bus. A stay at the Hotel Phoenicia is an unforgettable experience. Our charming staff will ensure your every whim is catered for. ... more   less 

Additional Information about Hotel Phoenicia

Address: The Mall, Valletta, Island of Malta FRN 1478, Malta
Location: Malta > Island of Malta > Valletta
Price Range: $159 - $800 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Phoenicia 5*
Number of rooms: 136
Reservation Options:
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Also Known As:
Phoenicia Hotel Valletta
Phoenicia Hotel Malta
Hotel Phoenicia Malta/Valletta
Hotel Style:
#1 Romantic Hotel in Valletta
#2 Luxury Hotel in Valletta
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