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AX The Palace

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High Street, Sliema, Island of Malta SLM 1542 Malta
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (2171)
Room & Suite (799)
Pool & Beach (270)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Individually wrapped toiletries
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 26 hotels in Sliema
Travelers' Choice
The Palace is a distinctive, urban five star deluxe boutique hotel - Inspired by the pulse and passion of a city center hotel. The hotel is intimate and comfortable, yet luxurious and cosmopolitan, whilst offering a unique experience of genuine hospitality. The Palace is European elegance in the heart of urban Sliema. The Palace is supplemented by six unique individually designed and decorated suites.
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Location

Full view
93Great for walkers
Grade: 93 out of 100
0Restaurantswithin 0 miles
0Attractionswithin 0 miles
Contact
High Street, Sliema, Island of Malta SLM 1542 Malta
Getting there
Luqa Airport1 miSee all flights
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4284Reviews170Q+A100Room tips
Traveler rating
  • 2,554
  • 1,208
  • 364
  • 111
  • 47
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Popular mentions
James C wrote a review Sep 16
1 contribution
We enjoyed a relaxing week at the hotel. Everything was great... room, food etc. All staff were very friendly and they saw to all our needs. Special thanks to Dorianne and Eva. We will definitely return back! Michael & Lourdes
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Date of stay: September 2021
Rooms
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Edmund Christopherson wrote a review Sep 14
New York City, New York1 contribution
Thanks to Ms. Dorianne Camilleri's special consideration, I could spend my wonderful leave in Malta. The Hotel offered me the best accommodation and facilities for 74 nights. May God bless all of the staff of the Hotel AX The Palace.
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Date of stay: August 2021
Value
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Room Tip: The Superior Rooms
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Response from Ludgarda Schembri, Sales at AX The Palace
Responded 2 days ago
Dear edmundchristopherson, We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick all your boxes and may have even helped to make your extended stay in our hotel a successful and memorable one. Especially your comments about Dorianne at the front desk are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta. Ludgarda Schembri Manager – Online Reputation
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faus04 wrote a review Sep 14
Reims, France105 contributions27 helpful votes
+1
We stayed at the AX The Palace for one week. It is nice located in the city center of Sliema. The hotel is quite big and has a nice lobby, 2 pools (indoor and outdoor), a gym and 4 restaurants. The check-in and check-out were fast and professional. Unfortunately value for money is very bad because of the service and the room. We stayed in a Deluxe Room which is quite big. Our room was on the 4th floor which is the minimum for a nice unobstructed view of La Valetta. I would advice you to request a high floor. Our view over La Valetta, was the best part of this hotel. The bed is pretty good, and big. Unfortunately it’s two twin beds made as an Italian bed so you can feel the separation it in the middle. The hotel is calm at night. The room was clean and well done by the maids everyday, thanks to them. The point is that the room is way more expensive than what it offers. Almost everything was too old, damaged and absolutely need refreshments. The door couldn’t close properly (it’s the same for all the rooms, our neighbors slammed his door so hard for it to close, that it woke us up), you have to push it very very hard to close it. The air conditioning is very noisy and is not actual air conditioned, you have to put it 15*C if you want the room to be like 25*C. The bathroom was the worst point. The sink and the bath were clogged (they fixed the bathtub the 2nd day and it was okay after that). The bathtub tray was incorrectly fixed and not straight. The tiles form the bath could let water to seep and come out through the toilet tiles. The airflow did not work at all so the room remains very very humid. Even the towel doesn’t dry even though it’s 30*C. The ceiling in the bathroom was damaged, probably by water damage from the top room. The toilet bowl was completely damaged and has to be changed. They were many things in the room such as the ceiling, the balcony barrier, or the bathroom doors that needing painting. The service is very disappointing and not what we could expect from a 5 stars hotel. A big part of the staff is not friendly or welcoming at all, they don’t take you seriously and just treat you as a random tourist who will pay anyway. Some of them didn’t even say Hello. Fortunately, another part of the staff such as Mark (Breakfast), Simba and Doriane (Reception) are way much friendlier, professional and smiling. It’s kind of a pity not to be considered as a actual guest by all the staff, we really felt that when we went at reception to explain what was wrong in the room and check if they’re not better room to move in as we stayed for 1 week. At least, on the 2nd day, after few discussions, Doriane showed us several rooms that were less damaged but with terrible views so we prefered to keep our room but thanks to her for trying. The gym is very good and well furnished. The fitness teacher were just too loud. The indoor pool and sauna were nice, cleaned and quiet. The talk of town bar have a large choice and is open all day which is very convenient. The tabloid restaurant is good for breakfast with a large choice but very bad for the dinner buffet which was not tasty at all and way to expensive for what it is. The Lounge restaurant, which is on the top floor of the hotel, next to the outdoor pool has a clear view over the city, but the menu is quite similar to the talk of town’s one. The value for money was okay and the meal was good but it looks more like a pool bar than an actual restaurant. The AX The Palace, as nothing to deal with it’s name. It was an actual deception even if some points or people raised it up, thanks to them.
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Date of stay: September 2021Trip type: Traveled as a couple
Room Tip: Room on high floor and with a view of La Valetta must be requested. All the room category doesn’t...
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Response from Ludgarda Schembri, Sales at AX The Palace
Responded 2 days ago
Dear faus04, We thank you for sharing your experience with us. It is a pleasure to read that there are various aspects which may have helped make your stay in our hotel a pleasant one. We would also like to assure you that all your comments are taken in consideration and that we have forwarded your experience including the less positive comments to the relevant departments for due investigation. It is through our guests’ guidance that we can formulate the best experience possible for our guests. We wish to thank you for the constructive comments and are looking into the possibility of implementing your suggestions. We look forward to your return in one of our 7 AX properties and remind you we can always be reached on the various social media platforms including our website and send our regards. Ludgarda Schembri Manager – Online Reputation
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Toppers on tour wrote a review Sep 14
Manchester, United Kingdom3 contributions
Great Hotel, great location,great views, great spa and most of all great staff. Floyd on the front desk did everything he could to make our stay the best it could be and Irene in housekeeping was amazing. Always did a fantastic job keeping the room clean and even bringing a bucket of ice to the room ready for when we came back from the pool,every day!! Thank you guys, we will be back.
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Date of stay: September 2021Trip type: Traveled as a couple
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Response from Ludgarda Schembri, Sales at AX The Palace
Responded 3 days ago
Dear OnAir64376412715, We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about our staff are appreciated. Glad that they could provide to your particular needs. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta. Ludgarda Schembri Manager – Online Reputation
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Scott wrote a review Sep 14
Lytham St Anne's, United Kingdom5 contributions6 helpful votes
Just finished a two week holiday at AX The Palace, our first visit to Malta. This hotel is fantastic, and the staff are amazing. A special mention to Floyd at reception who was amazing, very professional and helpful. Also a big thanks to Irene from housekeeping, who again was fantastic and a real asset to the hotel. We ate in Asianfusion twice and on both occasions the food was amazing. I would highly recommended this hotel and would not hesitate to book again! Thanks to all the team at AX The Palace Scott and Debbie Topping XX
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Date of stay: September 2021Trip type: Traveled as a couple
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Response from Ludgarda Schembri, Sales at AX The Palace
Responded 3 days ago
Dear 401scott, We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about our staff are appreciated. It is great to see that our guests even remember the names of our team members from different departments. Also glad to read that you enjoyed eating in our restaurants. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta. Ludgarda Schembri Manager – Online Reputation
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LOCATION
MaltaIsland of MaltaSliema
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Frequently Asked Questions about AX The Palace
Which popular attractions are close to AX The Palace?
Nearby attractions include Scavenger Escape Malta (0.2 miles), Hole in the Wall Pub (0.1 miles), and Soap Cafe (0.2 miles).
What are some of the property amenities at AX The Palace?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at AX The Palace?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at AX The Palace?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at AX The Palace?
Yes, parking is available to guests.
What are some restaurants close to AX The Palace?
Conveniently located restaurants include Caffe Berry (coffee shop Malta ), Sea Salt Gourmet Takeaway, and Mint.
Are there opportunities to exercise at AX The Palace?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does AX The Palace have an airport shuttle?
Yes, AX The Palace offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at AX The Palace?
Yes, dry cleaning and laundry service are offered to guests.
Does AX The Palace offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at AX The Palace?
The staff speaks multiple languages, including English, French, and Italian.