Just checked out of this lovely guesthouse and it was a pleasant experience. The staff was very helpful, the maid was especially good at her job she left our room spotless everytime. the staff was very friendly throughout our stay. over all I would recommend the guest house and definitely return.
We booked 3 specific rooms for 2 nights. We saw the rooms on booking.com website along with the prices. We booked directly with the owner(Frankie) and also contacted via calls and emails. We agreed on 3 superior rooms, which 2 of them included a terrace at a certain price. When we arrived, we got shown COMPLETELY different rooms and they were very different than those shown on the website. Also, we got a tour of the rooms by a child and not by an adult. When we told him that we did not book those rooms and showed him the ones we booked, he told us that those are unavailable and that those are not the ones that we told him, which is completely FALSE as this was a misunderstanding from his side. The woman then started to get angry and told us to leave as she does not want any trouble, where we only explained the situation and did not cause any trouble. She also said that we were extra people as she was very strssed due to the whole pandemic situation. We did not have any fault in this as we were only guests and in that case, she should have not opened. I asked politely for the deposit back and whilst giving it to me, he started shouting and called me stupid. Such a disgusting attitude and I DO NOT recommend anyone to stay at this accomodation. The pictures are all fake and not true! …
This was suppose to be a fun and relaxing weekend which turned out to be a total nightmare. The owners were making up lies and the b&b was Not up to standard. The owners are not welcoming and very rude. On top of that calling guests stupid was totally unacceptable. A total disgrace
The staff is very friendly and highly equipped for the current Covid19 situation. Coincidentally we where put into an annexe building which makes part of the hotel too. I really reccomend this hotel for a good value for money stay in Gozo.
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