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Hilton Reykjavik Nordica

Traveler (2028)
360
Panoramas (19)
Videos (3)
Certificate of Excellence

About

#22 of 53 hotels in Reykjavik
Location
Cleanliness
Service
Value
Certificate of Excellence
Looking for a place to stay in Reykjavik? Then look no further than Hilton Reykjavik Nordica, a family-friendly hotel that brings the best of Reykjavik to your doorstep. The rooms offer a flat screen TV and a refrigerator, and getting online is possible, as free wifi is available, allowing you to rest and refresh with ease. Hilton Reykjavik features a 24 hour front desk, a concierge, and room service. In addition, as a valued Hilton Reykjavik Nordica guest, you can enjoy a hot tub and breakfast that are available on-site. Guests arriving by vehicle have access to free parking. Close to some of Reykjavik's most popular landmarks, such as Solfar (Sun Voyager) Sculpture (0.7 mi) and Laugavegur (1.2 mi), Reykjavík Hilton is a great destination for tourists. While in Reykjavik, you may want to check out some of the restaurants that are a short walk away from Hilton Reykjavik, including Cafe Loki (1.2 mi), Old Iceland Restaurant (1.0 mi), and Sandholt Reykjavik (1.2 mi). If you are interested in exploring Reykjavik, check out one of the historic sites, such as Videy Island, The Settlement Exhibition, and Einar Jonsson Museum (Listasafn Einars Jonssonar). We’re sure you’ll enjoy your stay at Hilton Reykjavik Nordica as you experience everything Reykjavik has to offer.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Hot tub
Bar / lounge
Car hire
Business Center with Internet Access
Conference facilities
Parking
Free internet
Wifi
Internet
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Banquet room
Meeting rooms
Fax / photocopying
Spa
Massage
Salon
Baggage storage
Concierge
Non-smoking hotel
Shared lounge / TV area
Shops
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Ocean view
Non-smoking rooms
Suites
Soundproof rooms
Room service
Safe
Refrigerator
Flatscreen TV
VIP room facilities
TV Channel One Russia
Hair dryer
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Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Great View
Languages Spoken
English, Icelandic
Hotel links
Visit hotel website
Special Offer:Summer Sale is Now on!
Hotel deals
4,421Reviews
114Q+A
100Room tips
Traveler rating
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Popular mentions
The hotel itself is very nice. After a very difficult day of travel I ate in the hotel and was disappointed. The host seating people acted like I was imposing by entering. I thought that it was just me but she also did it to the couple that came in after me. The executive lounge was a bit disappointing. The area is small and breakfast in there is minimal. I ended up just eating in the restaurant . My room was a nice size. The hotel front desk staff were very friendly and eager to help.
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Hotel's Favorite
My wife and I arrived early and we were immediately accommodated. We were upgraded to the 9th floor ocean view with Executive Club Access. Every aspect of the room met our highest expectation. Staff are friendly and supportive. Special recognition to Diogo who helped us deal with a crisis when American Airlines canceled our return flight. My problem became his greatest concern and he was by my side as I tried to deal with the situation. When we needed to extend our stay due to the cancellation he was there to be sure that we were covered. This is rare these days and he certainly represents the core value of the Hilton Nordica. Johanna runs a "tight ship" and her management has paid off big time. The VOX was our main source of meals and for the most part we were pleased with the service and food quality. Stay here. You will not regret the decision!
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Response from KatrinGreta, Front Office Manager at Hilton Reykjavik Nordica
Responded 3 weeks ago
Thank you for taking the time to write a review following your recent stay with us Hilton Reykjavik I am delighted to read that you enjoyed your stay and myself and the team do sincerely appreciate your feedback. It has truly been a pleasure having you as our guest ! Thank you for your kind words - I will be sure to share them with my team ! We hope to welcome you back again soon.
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Sadly a very poor customer service experience. After getting home and noticing a £50 (ISK7,910) meal charged to my account in error I phoned the hotel on 3 occasions over 4 days and was reassured I would get an email/ phone call response. Nothing. Then an email to explain the issue - also no response. As a Diamond member for many years I am used to excellent Hilton experience, but on this occasion rather than "say it and we'll sort it", it has been "say it as much as like, we;'ll really not interested".
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Review collected in partnership with Hilton Hotels & Resorts
Response from KatrinGreta, Front Office Manager at Hilton Reykjavik Nordica
Responded 2 days ago
I would like to apologize on behalf of the entire team for the unacceptable customer service that you have been presented with. You are correct, there was an accidental charge on your room from the restaurant, that we will of course reimburse fully to your credit card, with additional coverage to make sure that the amount will not be affected should the bank charge a fee for foreign transactions. Again, I want to apologize for how this was handled, this matter should not have reached this stage, and I am truly sorry for the inconvenience this may have caused. I truly hope that we will have the chance to welcome you again to our hotel, and if there is anything else that I can do for you, please do not hesitate to contact me.
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Our room was on 9th floor. It was clean, bright with a good view. Good thing was there were two sofas which means we can both have a comfortable seat after a tiring tour. The Executive lounge provides plentiful snacks during happy hour. Great breakfast however I would prefer the fried eggs to be prepared on order rather than pre-cooked.
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We stayed three nights following a cruise and at the beginning of an extended trip to Iceland. When we arrived, the rooms for the other guests with whom we were traveling were ready, but ours was shown as “dirty.” So they changed us to a different room. Then the keys didn’t work. The room was comfortable, but the wallpaper was peeling in places, and just some details showed a need for care and tending. The location is great and the breakfast in Vox was delicious. I think if we return to Reykjavík another time, we will search for a different location.
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Response from KatrinGreta, Front Office Manager at Hilton Reykjavik Nordica
Responded 5 days ago
Thank for taking the time to share your personal experience from your recent stay with us at Hilton Reykjavik. We are very sorry to hear that you were not satisfied with the hotel. Whilst we are well known for delivering exceptional quality and guest experience, your evaluation has come as a huge disappointment to us. The hotel is indeed designed in a scandinavian design, which some people are not accustomed to. We sincerely appreciate your feedback and our team is reviewing your comments to ensure standards are met at all times. I hope you will consider returning to Hilton Reykjavik in the near future.
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PRICE RANGE
$169 - $373 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton reykjavik nordica hotel, hilton international reykjavík, hilton hotel reykjavik nordica, reykjavík hilton
LOCATION
IcelandCapital RegionReykjavik
NUMBER OF ROOMS
251
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