I enjoyed myself there. Felt closer to nature, it really is a nature lovers safe haven. Will definitely be returning next season. Such an experience, wow! Grateful to Dorothy from guest relations, she made sure we were always ok.
I got more than what i anticipated experience wise from the live music at night, the pools, aqua park and above all the remarkable stuff. Special mention to Dorothy for the wonderful hospitality, wouldn't mind coming back on several occasions.
Great day spent, buffet was good though they could add more food choices. Loved the atmosphere at the pool bar. Special thanks to Ali from A la Carte, impeccable service. Dorothy made sure we were good. Best thing was the unlimited drinks at the buffet.
I liked the nature concept and specially enjoyed the unlimited drinks at the buffet ,the pool and affordable prices were a cherry on the top.The cats are very disturbing and I did not expect that around the buffet area,outdoor restaurant is understandable but indoors is quite concerning
Stayed for 2 nights, couldn't fault it , friendly staff, food good , evening entertainment, Would not recommend for anyone with mobility problems, lots of walking and stairs . Water park great for the children and four more pools .Rooms are very spacious and clean
I stayed at Riverside for 6 days and it was the stress reliever i needed. Its quite a calm resort full of trees and flowers everywhere. Spent most of my days at the pools, they have 4 of them there. Would recommend for nature lovers looking to have a relaxing, peaceful vacation.
This was the worst vacation spot we have ever been to. My family was having a reunion after 30 years & unfortunately we picked Riverside. The service was awful. Very unorganized! None of the staff knew what was going on. Ever staff member made up there own rules. We were 10 people with two families of 3 so we only needed 4 rooms but they gave us & charged us for 8 rooms. We told them very day of our 2week stay that we only need 4rooms & they refused to make the adjustment. So we paid for 4 rooms we never even entered. Also we paid for all inclusive but some days they charged our rooms for food & drinks (water, soda & juice) and some days they said it was included in our stay. There was no rhyme or reason to the way they were handling our stay. Instead of us being able to enjoy our time together we had to argue with the staff & management. I even call one of the owners & she was unwilling to help fix the situation. I made it very clear that I would be writing a review & she did not seem to care. If you would like to enjoy your vacation stay somewhere else.…
It was not a bad hoilday resort, staff was very helpful but I requested some towels but I didn't get. It was a good resort to come to I will tell my family and friends.. it was good weather when I stayed at the resort
This is an honest review, after what took 2 hrs to get there we arrived at 1:30 to be in a que of people and the woman on the desk chatting to the locals, we were told our room wouldn’t be ready for another hour so to get some food, we put our stuff back in the car and set out trying to find the restaurant which was badly sign posted so took us a while to find. On entering the restaurant there were cats all over the floor and food scattered everywhere, the place smelt of air freshener and was just a hall with a few tables. We found a table to at hadn’t been cleaned, no cutlery and when trying to get a drink all the locals pushed in so we had a wait for a drink. The food options were apauling and only had a few, we left the hall feeling dirty and hungry as there was nothing my kids or us would eat. We decided to look around to see if there was anywhere else we could eat but was told we had to pay at the al a carte and there were no snacks what so ever during the day only breakfast, dinner and tea at the hall we had just eaten. At this point I just wanted to get my room and get some propper food… so we walked back to reception to be told yes our room was ready, so after 10 mins walking in the hot sun we got to our room which smelt so strong of bleach our eyes were watering, The floor was dirty and the shower had no head on and was filthy so couldn’t shower. As a family of 4 we were told that the 2 beds and 3 pillows we had to all share and was left with one towel between us all. The pool area had no beds or parasols, the water was merky so you couldn’t see to the bottom, no way was I letting the kids get in it. Me and my husband looked at each other and decided we could not stay here so we left the key at reception and set back off on our 2 hrs journey home having to spend more money on food as we were all starving. There were also another family of 4 who were also devastated at what they had witnessed, lucky for us we were only going for the one night. They had booked for 4 but decided also they couldn’t stay. This holiday is totally different to what was sold to us.…
My family and I had an incredible time at Riverside Garden Resort. It was peaceful with activities for the kids at every turn and also adults. We were especially grateful for Naumann and Dorothy near the restaurant. We can't say enough good things about how they made our stay so special with top notch customer service. We also loved the Shisha served with ice on hot days! We will certainly be back and invite others.