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Holiday Inn Helsinki West-Ruoholahti

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Holiday Inn Helsinki West-Ruoholahti
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448 Reviews from our TripAdvisor Community

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Showing 261: English reviews
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Copenhagen, Denmark
Reviewed 3 days ago NEWvia mobile

The hotel can only be recommended if you are in Helsinki for business in the Ruoholahti area. The hotel is not located near the city centre. The rooms are all pretty okay. Standard rooms for a hotel in that class. The hotel is a lot of the time understaffed why there can be significant waiting for room service and check...

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Helpful?
Thank JakobSchou
Armi H, General Manager at Holiday Inn Helsinki West-Ruoholahti, responded to this review

Dear valued guest Mr JakobSchou, Thank you for your stay and for your important feedback in order to improve our services in the future. I do apologize that we've failed to meet your expectations when it comes to service and shall have a further look what went wrong with the staffing this time and make the necessary changes for the...

Milton Keynes, United Kingdom
Reviewed 1 week ago

Hi, i have been here many years back when the hotle were just opened. All these years i always stayed in Crowne Plaza on business trips and this time its fully booked and gave it a go back to HI. I was not disappointed at all and it was exactly s i remembered before everything was well maintain at high...

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Helpful?
Thank Rashdan R
Armi H, General Manager at Holiday Inn Helsinki West-Ruoholahti, responded to this review

Dear valued guest Rashdan R, I do thank you so much for taking the time to share your fine and honest opinion. I do apologize for the problems faced during breakfast and I have gone through the details given by you with our food & beverage staff in order to better focus and share tasks during rush hours since we...

Reviewed 2 weeks ago via mobile

Very nice hotel. Rooms are good, internet access is fast and breakfast is good. It's quite a journey from the airport (about 30mins) and taxi's aren't cheap. Rooms have an iron which is always good and the shower is powerful

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Helpful?
Thank Anthony B
Armi H, General Manager at Holiday Inn Helsinki West-Ruoholahti, responded to this review

Dear valued guest Anthony B, Thank you for your stay and for your very kind feedback. I'm really happy to hear that we really made your stay enjoyable and easy. Journey from the airport by taxi costs around 55eur but you can also take the airport train á 5eur to Helsinki main railway station and from there you can continue...

Chiclana
Reviewed 3 weeks ago

We had an enjoyable stay over the weekend. Very comfortable bed. Everything adequate but there is nothing around it. Only a short ride to city centre but it would have been nice to pop in a local coffee shop. Staff helpful. But warning €14.50 for a med glass of wine is ridiculous. Breakfast was good and variable but scrambled eggs...

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Helpful?
Thank Ziggyblue
Armi H, General Manager at Holiday Inn Helsinki West-Ruoholahti, responded to this review

Dear valued guest Ziggyblue and friends, Thank you for your stay and for your very important and informative feedback in order to improce our services in the future. I do apologize that we did not meet all your expectations this time. I have discussed the matters with our food and beverage manager and he is investigating why we had watery...

St. Petersburg, Russia
Reviewed 4 weeks ago

It is always a pleasure to stay there. Very friendly staff members and receptionists. Very cosy rooms, good sauna, nice breakfast. Good location. There are shops opposite the hotel and Metro station is quite near.

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Helpful?
Thank Yevgeniy N
Armi H, General Manager at Holiday Inn Helsinki West-Ruoholahti, responded to this review

Dear valued guest Rusco2016, Thank you so much for your stay again and for your most kind feedback. This really gives me and our staff a great joy since we do really do care about our guests and want to give you and other guests the best service possible at all times. I do value the time you have taken...

Salo, Finland
Reviewed January 20, 2017

We were group having early evening dinner in Holiday Inn West-Ruoholahti Helsinki. Service in hotel reception and in restaurant was professional and friendly. We had a pre-ordered menu, which is easier choice for bigger group. Starter was soup and it was delicious. Main dish was meat and it was missing taste. Some salt and pepper help a little, but were...

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Helpful?
Thank Mr_Pasi
Armi H, General Manager at Holiday Inn Helsinki West-Ruoholahti, responded to this review

Dear valued guest Mr_Pasi, Thank you for your visit to our restaurant Fokka. I do apologize that we did not manage to meet all your expectations about the main course taste. I've spoken with our food&beverage manager about this and he shall have a better look how to prepare the same main course in the future to have more taste...

Melbourne
Reviewed December 10, 2016 via mobile

Arrived 1 am. Walked from station. It was tricky to find on foot. Staff at reception were nice. Rooms are clean and well appointed. The location didn't work for me as it's a bit too far from town. I wouldn't stay again only because of location. There are shops over the road but generally the area is bland.

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Helpful?
1Thank dreamonixx
Armi H, General Manager at Holiday Inn Helsinki West-Ruoholahti, responded to this review

Dear valued guest deamonixx, Thank you for your stay and for your very nice feedback. Happy to hear that you found our services and staff all fine but the location was not to your needs. Thank you for pointing out that it was hard for you to find our hotel on foot from the subeay station and I shall have...

New Delhi, India
Reviewed December 5, 2016

Stayed in Holiday INN for official visit in Nov for 5 days. Hotel with good location just opposite to K Mart. Close to train station. Around 2 KM from city center . Check in and check out was pretty fast . Cozy rooms . Wifi was bit problematic in the room .But stil ok

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Helpful?
1Thank Sanjeev G
Mari S, Front Office Manager at Holiday Inn Helsinki West-Ruoholahti, responded to this review

Dear Sanjeev G, Thank you very much for sharing your impressions on your stay with us. I am pleased to read that your overall stay was satisfying. I would like to address you my sincerest apologies for the problem that you experienced due to the dropping WiFi connection and for all the inconveniences this may have caused to you. Therefore,...

California
Reviewed November 21, 2016 via mobile

I have stayed here 4-5 times over the years. MOST of the time this is a solid hotel. Rooms are basic but well appointed. Restaurant is good. Beware that sometimes it is busy as package tour busloads come :) Last two times I stayed had some housekeeping issues and maintanence issues and as such I have stayed at other hotels...

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Helpful?
1Thank Tony834
Mari S, Front Office Manager at Holiday Inn Helsinki West-Ruoholahti, responded to this review

Dear Tony834, Thank you for taking the time to review your recent stay at our Hotel. We truly appreciate your feedback. It is disappointing to read that you have encountered some issues with our housekeeping and maintenance. Rest ensured that we will take your comments into account in order to enhance the quality of our services. I wish you all...

Haemeenlinna, Finland
Reviewed November 14, 2016

We have stayed with this particular hotel several times, because it's close to a board game convention where we were attending on this year, too. So, what to say? Very basic Holiday Inn without extra luxury. For the price you'll get a basic hotel room with a dull view, good service and breakfast that will keep you going but doesn't...

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Helpful?
1Thank KatiS_84
IHGService, Guest Relations Manager at Holiday Inn Helsinki West-Ruoholahti, responded to this review

Dear KatiS_84, Thank you for your feedback and for choosing our hotel. It was very rewarding to hear that your found our hotel location in proximity to your travel needs and appreciate our service and breakfast program. Please accept my sincere apologies for the challenges you experienced with the room view you received, air conditioning unit and television program. Your...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Holiday Inn Helsinki West hotel is located in the fast growing business district of Ruoholahti, only few minutes away from the Helsinki city center and only 30 minutes drive from Helsinki Airport. Holiday Inn Helsinki West-Ruoholahti is a high-standard business and leisure hotel offering 256 well equipped rooms. All our rooms are equipped with free highspeed internet (ADSL) and WiFi access, safety deposit box, hospitality tray and ironing equipment. Our hotel offers Executive Rooms on the 9th floor with nice view over Helsinki, the capital of Finland. In Executive rooms there is a free high speed internet and WiFi and also selected items from minibar are free of charge. Restaurant Fokka, located on the ground floor, serves a wide range of Finnish and International cuisine. You can finish the evening with a glass of wine in our cozy lobby bar. 24-hour Business Centre with complimentary internet connection is available for our guest. Hotel guests can also enjoy free fitness facilities and Finnish Sauna! Holiday Inn Helsinki West-Ruoholahti hotel is only a few minutes away from the Tallin cruise ships. ... more   less 

Additional Information about Holiday Inn Helsinki West-Ruoholahti

Address: Sulhasenkuja 3, Helsinki 00180, Finland
Location: Finland > Uusimaa > Helsinki
Price Range: $76 - $176 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Helsinki West-Ruoholahti 4*
Number of rooms: 256
Reservation Options:
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Also Known As:
Holiday Inn Helsinki City West Hotel Helsinki
Helsinki Holiday Inn
Hotel Style:
#22 Business Hotel in Helsinki
#23 Luxury Hotel in Helsinki
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn Helsinki West-Ruoholahti staff and other travelers.
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Questions? Get answers from Holiday Inn Helsinki West-Ruoholahti staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“High floor room view to the sea and park is the best”
 of 5 bubbles Olari, 1 week ago | Read review
“Get a Quiet room with nice view so that you can relax. .”
  • View from Hotel room ...
 of 5 bubbles 1sanjeevg, Dec 5, 2016 | Read review
“Rooms from 5th floor up, should have a better view.”
 of 5 bubbles MichaelRussellR, Nov 1, 2016 | Read review
“I would recommend room facing north. High floor.”
 of 5 bubbles seen99countries, Oct 30, 2016 | Read review
“Best view is to face the lake on the back”
 of 5 bubbles Venu77, Oct 24, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question