We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Best Western Hotel Carlton

Show Prices
#45 of 63 Hotels in Helsinki
GreenLeadersSilver level
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Best Western Hotel Carlton
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review

177 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 96: English reviews
Start your review of Best Western Hotel Carlton
 Click to rate
St. Petersburg, Russia
Reviewed 4 days ago NEWvia mobile

I'm happy that I chose again this hotel for my stay in Helsinki. Firstly, the location. There is no need to describe it, it's enough to have a look on the map. 5 minutes walking distance from the railway station, it's just perfect. We had a very nice room with small staircase down to the bed. It was always cleaned...

 Report
Helpful?
Thank Kirill L
United States
Reviewed 2 weeks ago via mobile

We arrived early in the morning and they allowed us to check-in by noon which was wonderful after a long flight from the States. We were only there for one evening and when staff told us about the breakfast times and we said we would not make it due to the fact we needed to leave at 5:15am to get...

 Report
Helpful?
Thank Eurotrancegirl
Markku L, Hotel Manager at Best Western Hotel Carlton, responded to this review

Dear Eurotrancegirl, Thank you for taking some time to write on Tripadvisor. We pride ourselves on superior customer service and I'm really happy to see that our staff members went above and beyond to make your stay more comfortable. Should guests have early check-outs we always provide early breakfast as a complimentary service. Additionally, guests can also leave their luggage...

Ireland
Reviewed January 17, 2017

We stayed here for a few nights in November and really enjoyed our stay. The room was large and clean and modern. Staff were friendly and there is a nice café/bar and lovely restaurant that we had lunch in one of the days, and the food is really nice and good value for money. Only slight issue was the heat...

 Report
Helpful?
Thank MrsKCIreland
Markku L, Hotel Manager at Best Western Hotel Carlton, responded to this review

Dear MrsKCIreland, Thank you for taking some time to share your Tripadvisor review. I'm delighted to hear that you enjoyed your stay and liked our LOST In Helsinki restaurant. Please note that we have adjustable radiators and guests can lower the temperature should they feel it too hot or uncomfortable during the winter time. I'm looking forward to welcoming you...

Mornington Peninsula, Australia
Reviewed December 16, 2016

We had a late flight into Helsinki, then a late night flight out, this hotel is close to some key things you can see, and not far from the bus terminal for Finair. It was a bit dated in some places, but not expensive and staff were happy to help find a place to eat seeing we got in about...

 Report
Helpful?
1Thank Corey B
Markku L, Johtaja at Best Western Hotel Carlton, responded to this review

Dear Corey B, Thank you for your kind Tripadvisor review. I'm happy to hear that you enjoyed your stay and liked our staff. As you mentioned, we are located near the Helsinki Central Railway Station and therefore guest can easily take a bus or train to Helsinki-Vantaa Airport. I'm looking forward to welcoming you back in the near future. Happy...

Leeds, England, United Kingdom
Reviewed November 17, 2016

Looked for a central hotel close to the train station and main bus station. Bus from airport stop at this station (end station) and cost Euro6.50 takes about 30 minutes. The hotel is just up the hill behind the station. Good wifi connection and breakfast. Very querky one. Steps to first floor no elevator. Next to a good Irish pub...

 Report
Helpful?
Thank Jorgen L
Markku L, Hotel Manager at Best Western Hotel Carlton, responded to this review

Dear Jorgen L, Thank you for your positive Tripadvisor review. I'm delighted to hear that you enjoyed your stay. I'm looking forward to welcoming you back in the near future. Yours sincerely, Markku L Hotel Manager

Wooler, United Kingdom
Reviewed September 24, 2016 via mobile

Friendly staff, very close to station, shops etc and yet quiet. Great restaurant and cafe downstairs and good breakfast. Lots added facilities E.g. computer and printer, tea, coffee and milk available. Spacious quirky room with great shower.

 Report
Helpful?
Thank Pam B
Markku L, Hotel Manager at Best Western Hotel Carlton, responded to this review

Dear Pam B, Thank you for your review. I'm delighted to hear that you had a pleasant stay. We hope to see you again at Best Western Hotel Carlton. Kind regards, Markku L Hotel Manager

Greater Manchester, United Kingdom
Reviewed September 20, 2016

This hotel is in a good location, a couple of minutes walk from the central station and 5-10 minutes walk to the harbour front. The receptionist was friendly and welcoming, despite it being late when we arrived. The breakfast was good and filling - we particularly liked the porridge. The rooms are a little dated and uninspiring - I suspect...

 Report
Helpful?
Thank Christopher G
Markku L, Hotel Manager at Best Western Hotel Carlton, responded to this review

Dear Christopher G, Thank you for taking some time to share your review. It's true that our location is convenient for business and leisure travelers as we are located in the core center of Helsinki. I'm happy to hear that you liked our breakfast. The porridge is also my favorite as a marathon runner I like to eat it every...

Winnipegosis, Canada
Reviewed September 12, 2016

Good location but a real dump. The rooms are small, and I got put into a room which had no windows. I felt really claustrophobic. The wifi was weak. The only good thing about this hotel is the nice staff. One day the room never got cleaned. Only stay here if you don't have a better place to go to....

 Report
Helpful?
Thank Philip K
Markku L, Hotel Manager at Best Western Hotel Carlton, responded to this review

Dear Philip K, Thank you for taking time to share your Tripadvisor review. I'm sorry to hear that you didn't like your room. We have few rooms without windows, however, guests can always have the option to stay in a room with windows. I'm pleased to hear that you liked our staff and location. We are located conveniently near the...

Bournemouth, United Kingdom
Reviewed September 8, 2016

Stayed at this hotel last Friday, the hotel staff were really helpful from the beginning. They allow us to drop our luggages at the reception and we had a late check-in since we want to visit a bit the city. Around midnight, when we checked in, we discovered that our luggages were already in the room and it was a...

Review collected in partnership with Best Western
 Report
Helpful?
Thank SergioForce
Markku L, Hotel Manager at Best Western Hotel Carlton, responded to this review

Dear SergioForce, Thank you for your kind words. I'm pleased to hear that you enjoyed our service and breakfast. I hope to see you soon again at Best Western Hotel Carlton. Best regards, Markku L Hotel Manager

Ostend, Belgium
Reviewed September 4, 2016

this hotel has a perfect location and very friendly service! That said the rooms are in urge of an update and very very small! I was dissapointed there was no bath but only a shower and no place to put my toiletries too. Not much channels on tv. If you stay here on a Saturday night be warned! There is...

Review collected in partnership with Best Western
 Report
Helpful?
Thank eden966
Questions? Get answers from hotel staff and past guests. Ask a question

75 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (57)
Viewed
Dining (9)
Viewed
Bathroom (2)
Viewed
Room/Suite (11)
Viewed
Hotel & Grounds (6)
Viewed
Other (29)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (18)
Viewed
Hotel & Grounds (1)
Viewed
Dining (7)
Viewed
Bathroom (2)
Viewed
Room/Suite (4)
Viewed
View from Room (1)
Viewed
Other (3)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Helsinki hotels
Vironniemi
Cumulus Kaisaniemi
Cumulus Kaisaniemi
#40 of 63 in Helsinki
282 reviews
Hotel Seurahuone Helsinki
#32 of 63 in Helsinki
523 reviews
Show Prices
Show Prices
Show Prices
Arthur Hotel
#44 of 63 in Helsinki
932 reviews
Kampinmalmi
Hotelli Finn
Hotelli Finn
#23 of 63 in Helsinki
563 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Room Service
  • Restaurant
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
Food & drink at the hotel
Robert's Coffee
Robert's Coffee
Cuisines: Cafe
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Room Service
  • Business Center with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Best Western Hotel Carlton has an excellent location in the very heart of Helsinki. Superb shopping and sightseeing possibilities, museums, wonderful restaurants, urban nightlife and a casino are all within a short walking distance. On-site you will find our lively coffee shop and Lost In Helsinki restaurant. Whether travelling for business or pleasure, Best Western Hotel Carlton is the perfect choice for you to spend your nights in comfort and security! Our friendly staff is always happy to help you with any request you may have. ... more   less 

Additional Information about Best Western Hotel Carlton

Address: Kaisaniemenkatu 3, Helsinki 00100, Finland
Location: Finland > Uusimaa > Helsinki > Vironniemi
Price Range: $97 - $152 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Hotel Carlton 3*
Number of rooms: 21
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com and Cheap Tickets so you can book your Best Western Hotel Carlton reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#10 Green Hotel in Helsinki
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travelers have asked, with answers from Best Western Hotel Carlton staff and other travelers.
1 question
Ask a question

See all questions (1)

Questions? Get answers from Best Western Hotel Carlton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Choose a room on the street side rather than inside where there might be no windows.”
 of 5 bubbles 185philipk, Sep 12, 2016 | Read review
“Rooms at the back are quieter, especially if you want to open the window due to lack of air conditoning.”
 of 5 bubbles Pamela633, Sep 3, 2016 | Read review
“Ask for a room with a window, some rooms do not have one I heard.”
 of 5 bubbles ObjectiveTraveler3, Jul 7, 2016 | Read review
“A bit far away from the door is better”
 of 5 bubbles Buda2011, Jun 20, 2016 | Read review
“Don't get a room next to the stairwell, the security door on the first floor bangs..!!”
 of 5 bubbles CjK1975, Jun 1, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question