I travel to Stockholm often for work and so far this has been my favourite hotel. The location is great, its clean, well maintained and the staff are friendly. The only let downs for me was that the public areas are lovely but when I got into the room I was disappointed with the décor, it felt like a budget hotel (although better quality). Also I am not sure if it is just that particular guest but one of the nights, the room door next to me was banging so loudly through the night, my glass of water next to my bed, was shaking.
Great Customer Service at the Hotel! Thank you Vaidrius Smilinskas for helping me to find a quiet room so that I could help undisturbed slip. Location is good. If you choose a business class room - there is a stunning waterfront view on the City Hall. Breakfast if very good. The only thing which could be improved is the gym - quite small and equipment is not up to date. But the excellent Customer Services compensates!
Very help full staff was not happy doing my check out the night before on my sons card without checking bills and discounts not taken of so everything had to be redone in morning and a refund to me not good otherwise all very good breakfast outstanding bar staff very helpful and good
Great hotel, terrific location! We stayed for a few nights and had a great time in Stockholm. The hotel is close enough to everything but also steps away from public transportation. No complaints at all!!
Stayed here for 3 nights. Location is excellent next to the central station but also only a short walk to get tram 7 for most of the museums or to get to the waterfront for a boat ride. Room reasonable size, clean and bright. Do think the rooms that have windows that look out on the adjacent office block should have net curtains so you don't have to keep the curtains pulled all the time for privacy, Breakfast was excellent with extensive choice and all good quality. Ate in the restaurant one night and the food was enjoyable. Only downside was reception staff on check out who gave an impression of going through the motions without really caring on answers, completely different to the receptionist on checkin who was very good and welcoming.
welcoming staff, nice rooms, great breakfast and excellent location- near the shopping street and short walk to Gamla Stan. extraordinary customer service from the staff to the amenities. Highly recommend.
This hotel is in a great location, next to train station close to all the main tourist attractions and shops and bars and restaurants and probably the best views of Stockholm. Great professional and friendly staff, our thanks to receptionists Adam and Cassandra for their assistance during our stay and to Litsa and Joseph for all their service at breakfast.
Excellent hotel in great location for attractions such as City Hall, Gamla Stan, etc. and the main train station. The room was really clean great with a nice view. Lovely and helpful staff. The breakfast was excellent with plenty of choice.
The food was way more than amazing. Very friendly stuff and the location near the centralstation is so handy. Best hotel i’ve ever been. Also, you must try swedish meatballs. I already booked another stay!!!
On Check-In the service was terrible, I had pre-confirmed the terms of my booking and check-in time over the phone and via email prio to arrival and even before making the booking and all was confirmed, but when i arrived at the hotel, i was told i had to pay for extra night of stay because of early check-in, which i was told was no problem and was already put in the system, but there was no information about this in the system when i arrived and the staff at check-in just saying nothing they can do, i have to pay for the extra night if i want to check-in at that time, and at that time of the day, just arriving from the airport and tired, no other choice but to pay the extra night, and the price for the extra night was much higher, they couldn`t even be considerable that they made the error and atleast charge me same price or less. And after checkout and settling the bill, traveling back home, and next day i get a new charge on my card for something i didn`t use from minibar, even though i already settled the bill for the minibar at checkout. and since then i have emailed the hotel twice with no response and called, but was told they can`t see the charge am talking about on the system, that they will investigate, even though they sent me an invoice right after the charge was made and i immediately replied to the same email. So now i have to keep chasing them about this till they refund the charge and pray they don`t make another charge to my card again for something else i didn`t use. Other than the terrible experience above Generally the Hotel was Great, perfectly located right next to the Central Train Station, The Room was clean and comfortable, tap water was pure and drinkable, breakfast had a lot of choices and quite delicious, Most of the staff were very pleasant, Quite Expensive though but to be expected.…