Acapulco Resort Convention Spa & Casino
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Avg. $150 /night, 1/22 - 1/23
$162
per night
$134
per night
$105
per night
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About
#3 of 7 hotels in Catalkoy
Location
4.2
Rooms
3.9
Value
3.9
Cleanliness
4.1
Service
3.9
Sleep Quality
4.2
Finding an ideal family-friendly hotel in Catalkoy does not have to be difficult. Welcome to Acapulco Resort & Convention & SPA, a nice option for travelers like you. As your “home away from home,” the hotel rooms offer a flat screen TV, a refrigerator, and air conditioning, and getting online is easy, with free wifi available. Guests have access to room service and a concierge while staying at Acapulco Resort & Convention & SPA. In addition, Acapulco Resort & Convention & Spa Hotel offers a pool and breakfast, which will help make your Catalkoy trip additionally gratifying. And, as an added convenience, there is free parking available to guests. While in Catalkoy be sure to experience nearby pubs such as The Fez. Acapulco Resort & Convention & SPA puts the best of Catalkoy at your fingertips, making your stay both relaxing and enjoyable.
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Property amenities
Free parking
Wifi
Fitness Center with Gym / Workout Room
Pool
Bar / lounge
Beach
Casino and Gambling
Kids stay free
Parking
Paid wifi
Fitness / spa locker rooms
Fitness classes
Sauna
Indoor pool
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Tennis court
Water park
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Babysitting
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Hammam
Head massage
Massage
Salon
Steam room
Concierge
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Bath / shower
Room service
Safe
Hair dryer
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Modern
Mid-range
Languages Spoken
English, Russian, German, Turkish
Location
Catalkoy Cyprus
Getting there
83 Restaurants
within 5 miles
Reviews
4.0
4,406 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Acapulco Resort Convention Spa & Casino offers a mixed bag of experiences, with some guests finding the rooms to be spacious and clean, whereas others describe them as dated and not well-maintained. The hotel's amenities, including pools, beach access, spa, and dining, generally receive positive remarks, although there's room for improvement. Opinions on service vary greatly, with experiences ranging from encounters with caring staff to frustrations with rudeness and unresponsiveness.
The atmosphere is often described as inviting, adding a touch of magic to stays, though value perceptions fluctuate, with some guests questioning the cost relative to the service and facilities received. Cleanliness is acknowledged as commendable across the hotel, yet timely service and towel replenishment sometimes fall short.
Atmosphere
Inviting
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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Detailed Reviews
it’s an amazing property, located in a unique part of beachfront, management staff are feeling miserable, need training and attention,
Liked · unique scenery, cleanliness, amazing beachfront
Disliked · very rude and aggressive staff at the casino, the casino doorman constantly bad mouthing and cursing foreigner guests in Turkish language not knowing some might know Turkish. he refused to give me his name (he said im al pacino) spa manager (russian lady, she doesn’t have name tag) is a very rude lady, yelling at people and staff, bad attitude and not welcoming. however merve at the spa is a gem who turned over our experience. it took us 5 days to find an English speaking guest relation although she was helpful. the sunset restaurant is buffet with not impressive quality food, your best options are tasteless pasta at dinner and omelette in the morning. rest of the options are either stale, too dry or floating on oil. you can have all you eat, however they charge you 5x for beverages! the restaurant hostess was seeing us everyday and yet asking for our names and room number til the last day every day, she chased and stopped us in front of other guest in the middle of our meal to make sure we’re allowed to eat there. front desk staff are helpful, bell mans are responsive and hardworking
Liked · unique scenery, cleanliness, amazing beachfront
Disliked · very rude and aggressive staff at the casino, the casino doorman constantly bad mouthing and cursing foreigner guests in Turkish language not knowing some might know Turkish. he refused to give me his name (he said im al pacino) spa manager (russian lady, she doesn’t have name tag) is a very rude lady, yelling at people and staff, bad attitude and not welcoming. however merve at the spa is a gem who turned over our experience. it took us 5 days to find an English speaking guest relation although she was helpful. the sunset restaurant is buffet with not impressive quality food, your best options are tasteless pasta at dinner and omelette in the morning. rest of the options are either stale, too dry or floating on oil. you can have all you eat, however they charge you 5x for beverages! the restaurant hostess was seeing us everyday and yet asking for our names and room number til the last day every day, she chased and stopped us in front of other guest in the middle of our meal to make sure we’re allowed to eat there. front desk staff are helpful, bell mans are responsive and hardworking
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Date of stay: April 2023Trip type: Traveled as a couple
Room Tip: The property is famous for its water park, only recommended for summers, there’s not much to do...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations, Other at Acapulco Resort Convention Spa & Casino
Responded Apr 13, 2023
Dear Guest, Thank you for taking your precious time to share your feedback with us through Tripadvisor. Your thoughts and comments are the most important tools that will enable us to see your needs, the services you think we should improve, and our performance. We learned that you lived during your stay. First of all, I would like to inform you that if you report your complaints on Tripadvisor to our Guest Relations department during your stay, the necessary measures will be taken and our entire team will do their best to ensure you have a more comfortable holiday. Our duty as hoteliers is to provide quality service to ensure your satisfaction. Your complaints have been shared with the relevant department managers so that they can take the necessary immediate action. The most important source of motivation for us is that our guests leave our facility with maximum satisfaction. We would like you to know that if you choose our hotel again, we will make every effort to compensate for this dissatisfaction. We hope to have another chance to bring you the traditional Acapulco hospitality. Kind Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We visited in June as a family of five (2 adults 3 children)
The hotel itself is immaculate, our room was well maintained and cleaned and there are endless facilities with restaurants, water parks and the beach is wonderful. The only thing I’m really sad to say that let the experience down was some of the staff.
It is important to say that the staff in the sunset dining restaurant (which is where the majority of evening and breakfast all inclusive meals are served) was phenomenal. you are served immediately, they are incredibly attentive towards families with small children getting them high chairs etc and nothing is too much to ask. Sadly this service doesn’t extend to the rest of the hotel which I found odd.
At the water park area you buy ice creams and drinks at the bar but then you have to go to a separate section to pay where you are simply ignored. on several occasions I saw many guests just walk away in frustration. consequently the hotel will have lost money. in addition to this I’m sad to say you had to repeatedly ask if you could order food or drinks. As this isn’t a free service and included in the all inclusive package I found it strange how the service was so lacking as you would expect them to be more keen to generate further income.
I know people have mentioned the language barrier and whilst Turkish is the primary language and broken English is attempted I just used Google translate throughout my stay and it worked very very well. I just sadly felt the staff simply didn’t want to serve people or even want to be there.
To compensate for the above it’s important to mention the gardens in the hotel are spectacular and impressively maintained by the garden staff who clearly take pride in their work.
Have a look at incentivizing the staff in the pool side restaurants and reception hotel restaurant to be more polite and it really will be a five star hotel
The hotel itself is immaculate, our room was well maintained and cleaned and there are endless facilities with restaurants, water parks and the beach is wonderful. The only thing I’m really sad to say that let the experience down was some of the staff.
It is important to say that the staff in the sunset dining restaurant (which is where the majority of evening and breakfast all inclusive meals are served) was phenomenal. you are served immediately, they are incredibly attentive towards families with small children getting them high chairs etc and nothing is too much to ask. Sadly this service doesn’t extend to the rest of the hotel which I found odd.
At the water park area you buy ice creams and drinks at the bar but then you have to go to a separate section to pay where you are simply ignored. on several occasions I saw many guests just walk away in frustration. consequently the hotel will have lost money. in addition to this I’m sad to say you had to repeatedly ask if you could order food or drinks. As this isn’t a free service and included in the all inclusive package I found it strange how the service was so lacking as you would expect them to be more keen to generate further income.
I know people have mentioned the language barrier and whilst Turkish is the primary language and broken English is attempted I just used Google translate throughout my stay and it worked very very well. I just sadly felt the staff simply didn’t want to serve people or even want to be there.
To compensate for the above it’s important to mention the gardens in the hotel are spectacular and impressively maintained by the garden staff who clearly take pride in their work.
Have a look at incentivizing the staff in the pool side restaurants and reception hotel restaurant to be more polite and it really will be a five star hotel
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Date of stay: June 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Misafir İlişkileri, Other at Acapulco Resort Convention Spa & Casino
Responded Jun 12, 2022
Dear guest, Thank you for providing such a detailed review. We are glad to read your positive comments as we strive to make each stay as pleasant and comfortable as possible. Please know that the feedback regarding the service is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We will make sure to follow up with our team for further training and improvements. We hope that you will give us the opportunity to serve you better in the future. Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
Excellent water park no entry fee, slides well maintained with several uniformed life guards who were attentive to what was go in on.
We had a lovely vey reasonably priced lunch with friendly service and a sea view. Nice ambient music.
Clean and tidy sandy beach with sun beds, pretty beach, good selection of ice creams, kids play areas, well signposted amenities.
Lots of managers in suits walking around very friendly place.
We were put off by other reviews but today was low season and so lots of staff to help.
We will go again.
We had a lovely vey reasonably priced lunch with friendly service and a sea view. Nice ambient music.
Clean and tidy sandy beach with sun beds, pretty beach, good selection of ice creams, kids play areas, well signposted amenities.
Lots of managers in suits walking around very friendly place.
We were put off by other reviews but today was low season and so lots of staff to help.
We will go again.
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Date of stay: April 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Misafir İlişkileri, Other at Acapulco Resort Convention Spa & Casino
Responded Apr 23, 2022
Dear guest, Thank you for taking the time to share your experience. It is great to hear so many positive comments regarding our hotel and the services. We are elated to hear that your stay with us exceeded your expectations and you enjoyed all aspects of your stay. We look forward to welcoming you back very soon. Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
If you are looking for a quality experience that you can just chill and enjoy, trust me this is the worst resort. Have been to many resorts all around the world and this is our second time in Acapulco but it’s sad to see that the quality of service decreased drastically. The staff can’t speak any other languages rather than their own (most of them are from Russian speaking countries) and it seems like they don’t do their job willingly. We just had a terrible experience couple of mins ago and we’re still shaking with anger. We ordered 2 glasses of Baileys, we paid the tab and stood waiting at the bar. My parents are both over 65 and were really tired so just wanted to take our drinks and go to our room. However after we ordered, the Kirghiz lady at the bar threw one baileys into the glass and left the glass there and left. The glass stayed there on its own for around 10 mins and we were also waiting. So I asked the lady at the cash desk if we can get it, she brought it and we reminded her that we ordered and paid for 2. Then she turnt to the lady who poured it, and that other lady with an unexpected attitude yelled like “you only said 1 to me” and left the whole bar. Then no one did anything, there were at least 3 other bartenders, and the only thing that they needed to do is just pouring the drink into a glass and toss an ice. We waited 10 more mins standing there, and finally I asked again if we will be able to get the second one and the lady at the cash desk said that it’s not about her, it’s about the bartenders. Finally I offered that I could pour it since it’s simply one basic drink. Then the Kirghiz lady came back, poured another drink in a glass and came to us and hit the glass on the counter in front of us saying “there!!”. This is not ok wherever you go, whatever job you’re doing. Especially not in service sector. We are the clients who paid for the service, forget about it, you don’t show that kind of an attitude to anyone. We wouldn’t mind waiting or anything if she - or anyone at the bar- came to us and said anything like “sorry for keeping you waiting, it’ll take a while”. Or just even handing the glass in a friendly way.
Another thing I witnessed in the ladies room at the restaurant was that one janitor lady talking on the phone with someone and saying “this hotel is full of s*it, the all the clients are cheap ones” (sorry for the bad words but that’s what I heard). It’s a free country, there’s freedom of expression but not when you’re still on duty!! Shortly, the staff here is making the experience worst and we are definitely not coming back to this hotel and don’t recommend to anyone!!
Another thing I witnessed in the ladies room at the restaurant was that one janitor lady talking on the phone with someone and saying “this hotel is full of s*it, the all the clients are cheap ones” (sorry for the bad words but that’s what I heard). It’s a free country, there’s freedom of expression but not when you’re still on duty!! Shortly, the staff here is making the experience worst and we are definitely not coming back to this hotel and don’t recommend to anyone!!
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Date of stay: September 2021Trip type: Traveled with family
Room Tip: If you want to chill and relieve your stress, don’t come to this place.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Misafir İlişkileri, Other at Acapulco Resort Convention Spa & Casino
Responded Sep 25, 2021
Dear Guest, It is disappointing to learn that you were not satisfied with your stay and must offer my apologies for any failings in service. We are surprised to learn that you found our staff to be rude and unhelpful, usually, they pride themselves on their customer service. It is a shame that you did not discuss this with Guest Relations or even the F&B manager I am sure that they would have helped and been quite shocked to hear this. Bad behavior is not tolerated and, I can assure you that we will investigate these issues further and necessary actions will immediately be taken. We strive for flawless service delivery at our hotel, and we are always looking for ways to ensure that each guest experiences the very best we have to offer. We hope you will give us a second chance to impress you with our usual standards. Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My husband and I went to this hotel with friends for 3 nights. I think when you can't even find a parking space when you arrive that's a sign of bad things to come, and don't expect the staff to help you find one as throughout our stay, the staff were very unhelpful and just rude.
Check in was manic, people everywhere and luggage all over the place, we were given our room key but not informed which building we were in, always helpful. Our room was clean(ish) but had a smashed mirror in the bedroom, the power went out twice as well during our stay. There is no iron and ironing board in the room so make sure you iron everything before you get there. Trying to get a drink at the pool is far more complicated than it should be, you have to queue to pay, then queue to order, if you can speak Turkish though this rule doesn't apply.
The saving grace of this hotel is the facilities, infinity pool for over 17s with spaced out loungers and a drinks service, a bigger pool with sides however you are packed in like sardines so get used to touching the person next to you when sunbathing. If you want a bed for the night and an ok pool then this place is fine, but it is by no means a 5* and the staff are more likely to ignore you than actually serve you a drink.
Check in was manic, people everywhere and luggage all over the place, we were given our room key but not informed which building we were in, always helpful. Our room was clean(ish) but had a smashed mirror in the bedroom, the power went out twice as well during our stay. There is no iron and ironing board in the room so make sure you iron everything before you get there. Trying to get a drink at the pool is far more complicated than it should be, you have to queue to pay, then queue to order, if you can speak Turkish though this rule doesn't apply.
The saving grace of this hotel is the facilities, infinity pool for over 17s with spaced out loungers and a drinks service, a bigger pool with sides however you are packed in like sardines so get used to touching the person next to you when sunbathing. If you want a bed for the night and an ok pool then this place is fine, but it is by no means a 5* and the staff are more likely to ignore you than actually serve you a drink.
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Date of stay: July 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations, Other at Acapulco Resort Convention Spa & Casino
Responded Aug 1, 2022
Dear guest, Thank you for taking time to share feedback regarding your recent visit to the Acapulco Resort Hotel. We are disappointed that we did not live up to the standards you were expecting, and we are working with our team to improve the areas you outlined. Thank you for sharing your valuable feedback, and we do hope we have an opportunity to regain your confidence. Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not overly impressed with the flights as had to fly to Istanbul then on to Eurcan Airport - arrived at 3:00 am. Got up the next day for 10:30 am with the rep and was just tired for the rest of the day! Not too impressed either with the idea that there is no Tea & Coffee making facilities in the room and to be told that any food found in the room would be confiscated! Only went Half Board so had to pay for lunch with them. There is a mini bus that takes you into main town but again had to pay there -5 TL and back again 5 TL - cleanliness and food selection was excellent but just feel they cater only for Turkish market
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Date of stay: December 2019
Rooms
Service
Sleep Quality
Room Tip: Take quite a bit of money with you
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AdministrationOffice, Administration Office at Acapulco Resort Convention Spa & Casino
Responded Jan 8, 2020
Dear guest, Thank you for your both positive and negative feedback, we value every opinion of our guests. The flights are booked direct with yourself and travel agency. We do not have coffee/tea making facilities as details on website. We feel sorry to hear you did not enjoy especially as the Guest Relations Manager spoke about the Christmas Day event at the Seaside with a traditional seasonal meal and you accompanied her there. Thank you for sharing your experience and we hope you stay with us in the future. Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Me and my partner returned from overseas back home to North Cyprus. Due to covid we had to quarantine for 10 days in this hotel. This is my 3rd time quarantining in a hotel in Cyprus as I go overseas often. I'm not going to complain about stuff like no daily bedsheets and slow internet as it is expected for those problems to arise due to the hotel being used as a quarantine hotel. But what I will complain about is that during the 10 day stay we got fed 3 times a day. that's 30 meals in 10 days. Out of 30 meals maybe 5-6 of them where different. The meals where on a 3-4 day rotation and we where being fed the same thing over and over again. Rice, pasta, rice, pasta every single day. There was only 2 meals in which they gave us something different, which was roasted potatoes (quite nice actually). Other then that in the other hotels I stayed in if you called reception and said you don't want to eat the same food over and over again. They did something nice and changed something for that day. Comp chips or maybe a slice of pizza. but when I called reception and said that my partner has a sensitive stomach and can't eat too much starch they told me that she should eat the spinach instead then. Mind you the spinach was also one of the permanent rotation foods. Other then that as I am a smoker I require lighters. The lighter I did have on me broke and I called reception to send a lighter with the next meal they send up. It took me 2 days and around 5 phone calls to actually recieve my lighter, which at the end was brought by the sweet lady that worked housekeeping when I saw her in the corridor and asked her personally. The ladies working reception just kept telling me they'd look for one and never call back telling me they found or didn't find one. On the 4th and 5th phone calls they said they simply didn't have lighters or matches in the hotel which is the biggest lie ive ever heard since there is a Acapulco Casino in the hotel which has thousands of free lighters, cigarettes and matches. Wasn't a problem anyway since I just stuck aluminum foil and batteries into the sockets to create fire to light my cigarette. Kind of hoped in burning the circuits as a middle finger to the useless front desk staff. Even though it is a mandatory quarantine and my expectations are low we are still paying clients and you have a image to maintain.
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Date of stay: March 2021
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Administration Office, Other at Acapulco Resort Convention Spa & Casino
Responded Jun 15, 2021
Dear guest, Thank you for taking time to write a review regarding your stay. It is disappointing to read your review, as we always try to do our very best to provide guest satisfaction. Please feel assured that we are going to discuss these matters with members of the hotel staff regarding the hotel services. We also assure you that in our daily management meetings, we concern every comment you shared and we take necessary precautions to prevent our valued guests encountering any of them. We wish you to give us another chance to welcome you again in our hotel. Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed there for 6 nights, rooms are old and dirty, general cleaning was not done In years. Bathrooms full of calc and mold, mirrors never clean even if u ask for a special cleaning. Lightning in the rooms very bad, always u fell like it’s dark, linen old and not ironed as well as the towels. Service very questionable, mini bar service in the morning very rude, when refilling the water coming inside the room after first knocking without waiting for an answer of guests. Room service unable to deliver guests requests, open buffet very low quality with limited and poor choice of dishes!
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Date of stay: January 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AdministrationOffice, Administration Office at Acapulco Resort Convention Spa & Casino
Responded Jan 15, 2020
Dear guest, Thank you for sharing your feedback. We truly value your feedback to provide guest satisfaction as it is always our top priority. The team try their very best to provide you a pleasant stay and we are also disappointed to read that we did not exceed your expectations. We assure you that we take your concerns very seriously, your comments immediately have been conveyed to the managers of relevant departments to take an action and make any necessary changes. We hope for another opportunity to welcome you back and exceed your expectations. Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
How this place gets away with advertising as a 5* resort is beyond me. The room I stayed in had no proper AC and despite calling to get it fixed twice, the tech came in and fiddled with the control and made no difference. When I went down to speak to someone about it the guy couldn't care less and just said they can't do anything about it; bear in mind this was during a crazy heatwave across Europe! No real amenities in the room, have to pay to get your clothes ironed as there isn't one.
Wifi drops constantly & the day isn't complete without at least 4-6 power cuts. Also had issues with hot water in the shower.
The food is just recycled every day, the customer service at the cafes is non existent. You have to constantly call reception if you want something (eg water bottles to your room.) Housekeeping come at ridiculous times and do a very basic job, had to chase them mutiple times for toilet paper & towels.
Would absolutely not recommend staying here.
Wifi drops constantly & the day isn't complete without at least 4-6 power cuts. Also had issues with hot water in the shower.
The food is just recycled every day, the customer service at the cafes is non existent. You have to constantly call reception if you want something (eg water bottles to your room.) Housekeeping come at ridiculous times and do a very basic job, had to chase them mutiple times for toilet paper & towels.
Would absolutely not recommend staying here.
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Date of stay: July 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I came to this hotel during August 2022 with my mother and two children. The first week was exciting as we were getting to know the facilities and services within the hotel, however soon after what became an exciting family holiday became a holiday from hell.
We noticed the cleanliness of the hotel was very poor. One of our room cleaners wiped both the toilet then the sink with the same cloth therefore we had to buy cleaning products to wipe the surfaces down after the cleaner had come and gone.
The waiters at the sunset restaurant are very rude and dismissive. They treat the black staff like absolute rubbish at one point I had to step in and defend the young black brother against one of the Turkish waiters who was swearing at the young boy in Turkish, as the young boy couldn’t understand him but I could as I am half Turkish and Caribbean. One of the Turkish waiters did not want to clean the table where we wanted to sit have dinner so he clicked his finger and demand the black waiter to come and wipe the table. My mother immediately assertively told the waiter in Turkish that what he has done is out of order and complained to the manager. The mangers are really good and resolved the issue straight away.
My mother refused to go in any of the pools and only went into the sea but both me and the children went to the pools and boy that was the biggest mistake we made. Both myself and children got very ill and ended up in hospital on a drip. We had caught a dangerous bug from the pool and had severe diarrhoea and vomiting. My daughter vomited on the hotel room carpet and they came and hoovered it up and left. The whole room smelt like vomit. I would walk past in the evening and heard other people vomiting in the pine court 2 bathroom. the day we were leaving another little girl vomited on the floor directly outside the main reception and they left it there for a whole two hours only to come and wipe it up with the brown beach towels and left. There was no mopping, no bleach absolutely nothing.
The layout of the hotel is very nice but staff I found were very slack with both the hygiene and running of the hotel. Also there are a lot of mosquitoes in this hotel.
I would never come back to this hotel!!!
We noticed the cleanliness of the hotel was very poor. One of our room cleaners wiped both the toilet then the sink with the same cloth therefore we had to buy cleaning products to wipe the surfaces down after the cleaner had come and gone.
The waiters at the sunset restaurant are very rude and dismissive. They treat the black staff like absolute rubbish at one point I had to step in and defend the young black brother against one of the Turkish waiters who was swearing at the young boy in Turkish, as the young boy couldn’t understand him but I could as I am half Turkish and Caribbean. One of the Turkish waiters did not want to clean the table where we wanted to sit have dinner so he clicked his finger and demand the black waiter to come and wipe the table. My mother immediately assertively told the waiter in Turkish that what he has done is out of order and complained to the manager. The mangers are really good and resolved the issue straight away.
My mother refused to go in any of the pools and only went into the sea but both me and the children went to the pools and boy that was the biggest mistake we made. Both myself and children got very ill and ended up in hospital on a drip. We had caught a dangerous bug from the pool and had severe diarrhoea and vomiting. My daughter vomited on the hotel room carpet and they came and hoovered it up and left. The whole room smelt like vomit. I would walk past in the evening and heard other people vomiting in the pine court 2 bathroom. the day we were leaving another little girl vomited on the floor directly outside the main reception and they left it there for a whole two hours only to come and wipe it up with the brown beach towels and left. There was no mopping, no bleach absolutely nothing.
The layout of the hotel is very nice but staff I found were very slack with both the hygiene and running of the hotel. Also there are a lot of mosquitoes in this hotel.
I would never come back to this hotel!!!
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations, Other at Acapulco Resort Convention Spa & Casino
Responded Sep 24, 2022
Dear guest, Thank you very much for taking the time to share your experience on Tripadvisor. At the Acapulco we have strict control and hygiene policies in place, requirements of which are regulated by HACCP AND ISO. We employ professional university certified staff in Quality Control who have several years experience and on a daily basis they make the necessary checks. Pool samples are taken daily and sent to a laboratory, we also have visits from the local ministry who takes samples. So we are sure that your infection is from somewhere else because our tests showed that our resort is clear. We are deeply sorry that you became ill during your holiday. It is a well known fact that this type of illness can occur on holiday, this can be caused by the Sun and changes in Diet. It is a bacterial infection and can be spread by contact with other people. I am also concerned to hear that staff were rude and unfriendly and we will discuss this matter on our next management meeting as we are constantly trying to improve our services, to ensure that all staff are friendly and welcoming to guests. We would be very happy to see you next year in our hotel in healthier days. Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sorry. Don't speak German!
Yes. In the room and as much as you want with your evening meal. Superb!
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PRICE RANGE
$163 - $203 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
acapulco resort & convention & spa hotel catalkoy, acapulco resort and convention & spa, acapulco hotel convention
LOCATION
CyprusKyrenia DistrictCatalkoy
NUMBER OF ROOMS
847
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingACAPULCO RESORT CONVENTION SPA & CASINO - Updated 2025
Frequently Asked Questions about Acapulco Resort Convention Spa & Casino
Which popular attractions are close to Acapulco Resort Convention Spa & Casino?
Nearby attractions include Kyrenia Animal Rescue (3.8 miles), Bellapais Monastery (4.0 miles), and Buffavento Castle (3.2 miles).
What are some of the property amenities at Acapulco Resort Convention Spa & Casino?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Acapulco Resort Convention Spa & Casino?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Acapulco Resort Convention Spa & Casino?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Acapulco Resort Convention Spa & Casino?
Yes, free parking is available to guests.
What are some restaurants close to Acapulco Resort Convention Spa & Casino?
Conveniently located restaurants include Bellapais Gardens Restaurant, Bella Moon, and Grida Balık Restaurant Kıbrıs.
Are there opportunities to exercise at Acapulco Resort Convention Spa & Casino?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Acapulco Resort Convention Spa & Casino have airport transportation?
Yes, Acapulco Resort Convention Spa & Casino offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Acapulco Resort Convention Spa & Casino?
Yes, dry cleaning and laundry service are offered to guests.
Does Acapulco Resort Convention Spa & Casino offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Acapulco Resort Convention Spa & Casino?
The staff speaks multiple languages, including English, German, Russian, and Turkish.