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Acapulco Resort & Convention & SPA

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Mersin 10, Catalkoy 99010 Cyprus
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Traveler (2164)
Pool & Beach (443)
Room & Suite (217)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#2 of 6 hotels in Catalkoy
Location
Cleanliness
Service
Value
Travelers' Choice

Finding an ideal family-friendly hotel in Catalkoy does not have to be difficult. Welcome to Acapulco Resort & Convention & SPA, a nice option for travelers like you.

As your “home away from home,” the hotel rooms offer a flat screen TV, a refrigerator, and air conditioning, and getting online is easy, with paid wifi available.

Guests have access to room service and a concierge while staying at Acapulco Resort & Convention & SPA. In addition, Acapulco Resort & Convention & Spa Hotel offers a pool and breakfast, which will help make your Catalkoy trip additionally gratifying. And, as an added convenience, there is free parking available to guests.

While in Catalkoy be sure to experience nearby pubs such as The Fez.

Acapulco Resort & Convention & SPA puts the best of Catalkoy at your fingertips, making your stay both relaxing and enjoyable.

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Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Casino and Gambling
Kids stay free
Parking
Paid wifi
Indoor pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Tennis court
Water park
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Babysitting
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Hammam
Head massage
Massage
Salon
Steam room
Concierge
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Bay View
Languages Spoken
Russian, Turkish
2930Reviews181Q+A100Room tips
Traveler rating
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  • 199
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Popular mentions
daniel wrote a review Jul 20
1* hotel and that is being kind. Firstly the room, the bed for a couple is a single large bed, the pillows are disgusting. Mini bars are empty so you know. They do not even have a kettle In the room which 1* hotels even have. The food I would not even feed to my animals. The family own a farm and produce there own fruit vegetables cheese milk etc. They apparently have a well known brand in cyprus stay well clear, it’s called Tarsan. The food hall is like packing people into one room like sardines. The bread which they have there own bakery was 3 days old. The beach umbrellas have been there for 20 years minimum. They offer no facilities at the beach. You have to have self service. Nicest thing there is the sand and the sea. Which has nothing to do with them. What a waste of land to put apartment buildings they call a hotel. As it goes for evening entertainment zero. 1,600 people they have better entertainment at a 1* hotel. It’s not like they don’t make money. They have 800 rooms. 1,600-2,000 people. £80 per night per person £1,000,000 per week income. They should be ashamed of themselves the owners. In my eyes they are thieves. £80 per night is top money for a hotel in Cyprus. They offer very cheap and basic service for the money. Do not waste your money and stay here. There are plenty of better hotels in Cyprus for the money. This hotel deserves people to stop coming so they wake up invest change there attitude. Stay away!!!!!!!!
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Date of stay: June 2021Trip type: Traveled with friends
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Response from Misafir İlişkileri, Other at Acapulco Resort & Convention & SPA
Responded 2 days ago
Dear guest, Thank you for taking the time to review our hotel. It is disappointing to hear that you did not enjoy your stay as we strive to make sure every guest experience exceeds expectations. We highly value all guest feedback and have shared your comments with the relevant departments to discuss in our next management meeting and to check if any improvements can be made. Please note that the guest relations department is always ready to assist you and make things right during your stay. Thank you again for reviewing our hotel. We hope you will give us another opportunity to welcome you back. Best regards
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Lucy B wrote a review Jul 15
Prague, Czech Republic
That day we came to the hotel, changed Corona virus conditition and new rule was you have to be 2 times vaccintaed or stay 7 days in one room in isolation. We had PCR test, but it did not help. We asked the hotel to return us money back becouse we can not come. They wrote, we never return your money. You should know it. But it changed that day we come. So we asked about credit for future. Never. Absolutely they did not want to help us, just took us money and stop communicate. Just wrote, it us your fault, you should know it. We called day before coming to embassy where they told us, you need just PCR test. People from hotel are arrogant and just charged us 650 euro for nothing. Dont go there, conditions are unstable and they want just your money.
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Date of stay: July 2021
Value
Service
Sleep Quality
Room Tip: Never go there
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Response from Misafir İlişkileri, Other at Acapulco Resort & Convention & SPA
Responded 6 days ago
Dear guest, Thank you for sharing your feedback. We apologize profusely for the inconvenience you faced due to the measures that we have been implementing to provide our guests with a safe stay. Thank you for bringing this issue to our attention. You’ve done us a great favor by bringing into light the areas where improvement is necessary for seamless guest experience and communication. We have shared your feedback with the management and we can assure you that you can use the deposit you have paid in the future. Please feel free to contact us directly and it will be our pleasure to assist you if you have any questions or concerns. We look forward to the pleasure of welcoming you for a flawless stay. Best regards
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Dana D wrote a review Jul 14
Prague, Czech Republic
Never go to this hotel. They stole us money And refused to talk about it. Nobody Will help you. We tried to solve politely but we have to hire an advocate. Unserious arrogant. We were 4 times in South Cyprus And it was great. We want to see North And it was So Big Mistake. Just stole us money And refused to communicate.
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Date of stay: July 2021Trip type: Traveled with family
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talayeh Ghofrani wrote a review May 2021
Famagusta, Cyprus
Is Acapulco the best hotel in North Cyprus, definitely not. The food and service are average but it is undeniable that it has a great view, a fun water park, and a long beach. I believe with better management this hotel has too much potential, but for now, with its current state, it is a budget-friendly place to spend yours after the corona holidays!
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Date of stay: May 2021
Rooms
Cleanliness
Service
Room Tip: Pool view rooms are more fun to watch people outside!
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Response from Administration Office, Other at Acapulco Resort & Convention & SPA
Responded Jun 15, 2021
Dear guest, Thank you for sharing your comments which are appreciated and of concern to us. Your feedback is highly important for us in delivering high service standards. We are very glad to hear that you were satisfied with our great view and enjoyed the aqua park and beautiful long beach. Please be assured that your both negative and positive reviews are important to us and your comments will definitely be discussed at our next management meeting to provide you better services. We hope to have the pleasure of welcoming you back soon. Best regards
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Engin T wrote a review May 2021
Kyrenia, Cyprus
Me and my partner returned from overseas back home to North Cyprus. Due to covid we had to quarantine for 10 days in this hotel. This is my 3rd time quarantining in a hotel in Cyprus as I go overseas often. I'm not going to complain about stuff like no daily bedsheets and slow internet as it is expected for those problems to arise due to the hotel being used as a quarantine hotel. But what I will complain about is that during the 10 day stay we got fed 3 times a day. that's 30 meals in 10 days. Out of 30 meals maybe 5-6 of them where different. The meals where on a 3-4 day rotation and we where being fed the same thing over and over again. Rice, pasta, rice, pasta every single day. There was only 2 meals in which they gave us something different, which was roasted potatoes (quite nice actually). Other then that in the other hotels I stayed in if you called reception and said you don't want to eat the same food over and over again. They did something nice and changed something for that day. Comp chips or maybe a slice of pizza. but when I called reception and said that my partner has a sensitive stomach and can't eat too much starch they told me that she should eat the spinach instead then. Mind you the spinach was also one of the permanent rotation foods. Other then that as I am a smoker I require lighters. The lighter I did have on me broke and I called reception to send a lighter with the next meal they send up. It took me 2 days and around 5 phone calls to actually recieve my lighter, which at the end was brought by the sweet lady that worked housekeeping when I saw her in the corridor and asked her personally. The ladies working reception just kept telling me they'd look for one and never call back telling me they found or didn't find one. On the 4th and 5th phone calls they said they simply didn't have lighters or matches in the hotel which is the biggest lie ive ever heard since there is a Acapulco Casino in the hotel which has thousands of free lighters, cigarettes and matches. Wasn't a problem anyway since I just stuck aluminum foil and batteries into the sockets to create fire to light my cigarette. Kind of hoped in burning the circuits as a middle finger to the useless front desk staff. Even though it is a mandatory quarantine and my expectations are low we are still paying clients and you have a image to maintain.
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Date of stay: March 2021
Rooms
Cleanliness
Service
2 Helpful votes
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Response from Administration Office, Other at Acapulco Resort & Convention & SPA
Responded Jun 15, 2021
Dear guest, Thank you for taking time to write a review regarding your stay. It is disappointing to read your review, as we always try to do our very best to provide guest satisfaction. Please feel assured that we are going to discuss these matters with members of the hotel staff regarding the hotel services. We also assure you that in our daily management meetings, we concern every comment you shared and we take necessary precautions to prevent our valued guests encountering any of them. We wish you to give us another chance to welcome you again in our hotel. Best regards
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PRICE RANGE
$94 - $910 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
acapulco resort & convention & spa hotel catalkoy, acapulco resort and convention & spa, acapulco hotel convention
LOCATION
CyprusKyrenia DistrictCatalkoy
NUMBER OF ROOMS
847
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Frequently Asked Questions about Acapulco Resort & Convention & SPA
Which popular attractions are close to Acapulco Resort & Convention & SPA?
Nearby attractions include Kyrenia Animal Rescue (3.9 miles), Bellapais Monastery (4.1 miles), and Buffavento Castle (3.1 miles).
What are some of the property amenities at Acapulco Resort & Convention & SPA?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Acapulco Resort & Convention & SPA?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Acapulco Resort & Convention & SPA?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Acapulco Resort & Convention & SPA?
Yes, free parking is available to guests.
What are some restaurants close to Acapulco Resort & Convention & SPA?
Conveniently located restaurants include Destiny Restaurant and Cafe Bar, Bellapais Gardens Restaurant, and Grida Fish Restaurant Cyprus.
Are there opportunities to exercise at Acapulco Resort & Convention & SPA?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Acapulco Resort & Convention & SPA have an airport shuttle?
Yes, Acapulco Resort & Convention & SPA offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Acapulco Resort & Convention & SPA?
Yes, dry cleaning and laundry service are offered to guests.
Does Acapulco Resort & Convention & SPA offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Acapulco Resort & Convention & SPA?
The staff speaks multiple languages, including Russian and Turkish.