This hotel is situated near the sea and golfclub. The views are stunning! Breakfast was included and was very very good! Due the corona crises only few room were occupied and the spa was closed. The room was a bit small and the queen size bed had two separate covers. The restaurant was good but not cheap. From the hotel it is a short walk down to the sea.
I have never been treated so poorly in my life. I will never go back to this place. I always try to see the positive side (if you check most of my reviews are positive), and if i do not get a nice esperience i rather not say anything then say something bad. But as I have been treated so poorly, they deserve my 1 star (could I give zero, I would). I got a gift card to have a spa experience in this place (mind you: spa is a small swimming pool and a sauna. There was a turkish bath, but it was not working and they were so nice not to tell me, because there are so many alternatives...). I go there and there is nobody at the reception so I help myself. When I get a message (one of the nice things, and the masseaure was sweet and professional), I finally am Given the slippers that were supposed to be included. But even though i was there alone and there was staff nobody would care to help. The dinner was nice and pleasent and so was the staff in the restaurant. Breakfast was average. But here comes the show: I go to the reception to check out with my gift card (which says that this and that were included. Value circa 3000 dkk) and I am asked to pay 2400 dkk more (so a total of 5400 dkk). I try to say to the receptionist that to my knowledge all was included, that I was willing to pay but if she could check. She said some days cost more than others. I replied it was perfectly ok, bit they could have told me that when i booked. She calls the manager that without even checking says that they just write examples of what could be included, but nothing is really included. That the voucher has a value and i pay for what I use. They make me pay the amount. I am there with tears in my eyes because over 5000 dkk for a night is more i can afford.had i known it i would have sold the card and go for less than 100 dkk ti valby vandkulturhus which has a better spa. Mind you i am not shown any simpathy. At all. Ready to go i inform the person who gave me this gift (saying i was thankful, but did not expect this). He asks me to talk to the receptionist and show her what is written in their website (thus showing i was right) and he shows her that if he booked the same deal for the very same night he would pay the amount on the voucher and not almost twice as much. At that point, all of a sudden, i am entitled to get my money back. All this lovely process took more than 1.5 hours. When i get the money back I am not even told "sorry for the inconvenience " or something similar. Actually, just to see their reaction I apologize for the "misunderstanding". I am not told that the mistake was not mine. In which hotel dont they know their rates? In which hotel do they make you feel like a thief and do not even check if what you say might actually be true? And then, when thruth is shown (after 3 attempts) they are not even sorry? Well in this one. Thank you for setting value and trust to you clients. And for showing how things are not done…
We did a day trip by train from Copenhagen for a traditional Christmas lunch at Kokkedal Slot. It's a nice 20 minute walk from Kokkedal station and more a large manor house than "castle". The lunch was their 5 course traditional Christmas offering and was superb. Starting with pickled herring, then fresh salmon and fried fish before pork and duck, and finishing with possibly the best creamed rice pudding we've ever had. The food and service were excellent. After lunch we walked out to Nivå Bugt to look across to Sweden, and back through Mikkelsborg to Kokkedal.
We spent christmas day at Kokkedal and had the loveliest time! The interior is warm and beautifully decorated. Candles and Crystal, fire places and Christmas tunes. The service was exceptional. The bartender from Colombia, a charming man making sure everyone was looked after and a fabulous host for dinner (I hope he has a wonderful holiday in the tropics soon). The dinner was delicious! Possibly the best veal we have had. We stayed in a room in an adjoining building. The room was cozy and very comfortable with a window looking into the massive grounds. Everyone was warm and friendly and helpful, which truly makes the experience special. This is not easy on busy Christmas days, so well done!
Wow! Two nights with friends in this place was one of our best ever times! First the staff. All staff we meet over these days were amazingly friendly, helpful and professional. They were all English proficient and did their job with excellence. Thank you! Second the food, the restaurant was first class with ample servings and great taste. The food was presented well and not pricey for what we got. I’ll be back! Third, location and buildings. The hotel was detail oriented and very clean. The location is in an area where, after a short drive, you can shop but also take long country walks. I can only but highly recommend Kokkedal Castle!!