Lovely birthday celebration stay. Our junior suite was smaller than expected and without a balcony but very charming and beautifully decorated with stunning interior and a gorgeous view! We really enjoyed the delicious room service food from Marchal. Breakfast was heavenly as well and the service from all the departments was far above any expectations - they do go above and beyond for you at all times. Location is perfect, right in the city centre and close to Nyhavn and the canals. Would love to return to this stunning and iconic hotel!
We stayed for two nights in a jr suite. Rooms are incredible well decorated, very fine materials and well maintained. Bathroom was large and beautifull. The staff was fantastic, responsive, polite and interested. Breakfast is incredible at a restaurant with a great view. We had two lunches at the hotel’s Michelin star restaurant and the quality was great but the service was a bit off. They appear to wonder what style to choice; formal and distanced or more modern and informal. That said, every meal we had was outstanding !
From the check-in with Gabriella, to all the suggestions for restaurants made by the fabulous Anders, to the room staff, to the perfect location, we were so well looked after, comfortable and happy with this hotel! Very highly recommend it!
I have stayed in various hotels in Copenhagen over the years, but this continues to be my favourite. Besides the decor and comfy bed, it is the little things I like the best, such as makeup removal wipes and towels that are big enough.
We were in Copenhagen for 3 nights and I was so looking forward to staying at d’Angleterre which is probably the most famous hotel in Scandinavia/Northern Europe. It was a busy weekend early December and we had only been able to secure a room for the first 2 nights, hoping there would be availability on short notice. However, our stay started with disappointment when we arrived at the hotel (at least at the price point of more than EUR 800.- per night for a standard double room) as nobody really seemed to be expecting us nor was familiar with our reservation and requests (which is normally quite the opposite when you book with Leading Hotels as a Sterling Leaders Club member as everyone would be prepared). To test front desk, I further asked about breakfast which they said is not included in my rate (which is always included when you via Leaders Club). I then expressly mentioned that I booked via Leaders Club after realizing they were totally unprepared and was hoping that they would manage to sort this out until the room was ready. They did not... When we returned for check-in after 2 hours (room was not ready when we arrived which is fine as check in is at 3 pm only) we were assigned a tiny tiny tiny twin room for disabled guests. Btw: we were not explained any of the facilities at the hotel and not offered to be walked to the room. Only when we had found the elevators by ourselves did a lady from the front desk chase after us apologizing that they had forgotten to escort us to the rooms. The assignment of the room for wheelchair users resulted in us not being able to use comfortably some of the fixtures in the room because they are made for wheelchairs (eg the magnifying mirror in the bathroom which was fixed at wheelchair height or the shower which had no curtains or glas wall as designed for wheelchair access, etc.). Front desk could at least have asked/informed us about this before assigning such a room and it was very inconvenient, especially for the high room rate paid. There was also no mentioning of a room upgrade, no welcome note, no welcome amenities as you would always have when booking with Leaders Club. During our first night, I decided to contact Leaders Club as I was suspecting there might have been some kind of miscommunication. We always had excellent stays with Leading Hotels of the World. This was the first time that none of the amenities had been provided and membership was not acknowledge in any way. The next morning we were approached by a nice lady from front desk. Leaders Club had obviously contacted them and they were sorry. We were provided a upgrade to a nice Junior Suite and all the amenities were delivered. We further mentioned that we wanted to extend for another night and they said they were fully booked at that time but promised to check on the next day as there would always be some last minute cancellations. On the last day, when no one followed up, we went to the front desk to find out that there would be no room available for the third night. This is fine and not the hotels’ fault. However, at a property of this calibre, I would have expected them to follow up with me proactively and to ask me whether they could recommend and reserve for us another hotel for us to spend the third night in. Also, when we returned from a concert on the second night, the main door was locked and the person on duty was not able to find the keys to unlock the door. We waited in the cold. Turns out after a while that door can simply be unlocked from inside with no key required (or key already in the lock from inside). Shouldn’t the night shift know how to open the door when it is locked every night!? Another small issue which made our stay inconvenient. A couple of good things: location is superb, in the heart of town overlooking the main Square Kongens Nytorv and close to Nyhavn and good shopping; building itself is nice and impressive; SPA with heated pool, although small, is a great place to spend a rainy Copenhagen afternoon; breakfast service was outstanding and the breakfast team provided that kind of emphatic and proactive service which front desk staff was lacking in (especially a young lady with Thai background, who was terrific with the guests). Over the years, we have had the privilege and are maybe spoilt by staying in some outstanding hotels. In particular with Leading Hotels, we with few exceptions had the most wonderful experience and enjoyed some of the best service ever. As a result, we are very loyal to the Leading Hotels brand. No question, our expectations were high (but so were the room rates). Sadly, we would have never thought that a reputable and longstanding member hotel like the d’Angleterre would manage to be the one to fail our expectations and become a leading hotel we will not return to. …