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Copenhagen Plaza Hotel

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Bernstorffsgade 4, Copenhagen 1577 Denmark
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Traveler (628)
360
Panoramas (7)
Room & Suite (118)

About

#53 of 128 hotels in Copenhagen
Location
Cleanliness
Service
Value
Traditional Club-like Hotel with classic, grand-hotel ambiance, built by King Frederik VIII.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Bar / lounge
Bicycle rental
Babysitting
Car hire
Conference facilities
Meeting rooms
Free internet
Wifi
Internet
Coffee shop
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Fax / photocopying
Baggage storage
Currency exchange
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Historic Hotel
Languages Spoken
English, Danish, German, Norwegian and 1 more

Location

Full view
100Great for walkers
Grade: 100 out of 100
211Restaurantswithin 0.3 miles
50Attractionswithin 0.3 miles
Neighborhood
Inner Vesterbro
This neighbourhood is home to Tivoli Gardens, a world famous amusement park and beautiful garden always worth a visit. Just west of Tivoli, you’ll find Copenhagen Central Station, from where you can reach just about every part of Denmark within 5 or 6 hours, or you can reach Copenhagen Airport in less than 15 minutes. Next to the Central Station, you’re in the middle of “old” Vesterbro, where several cultures and hundreds of languages are spoken in an area not more than one square mile. This neighbourhood is considered one of the most trendy places to live in and to visit in Copenhagen. For a real treat, visit Kødbyen ("meat town"), home to several restaurants, cafés and nightclubs, all within a short walk of each other.
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Popular mentions
The reception Staff let me check in when I arrive by train at 7 am in the morning. Also the hotel is classically beautiful and strategic near the Copenhagen central. 5 stars for me and will be back for sure
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Response from David S, Reception at Copenhagen Plaza Hotel
Responded 2 weeks ago
Dear David, Thank you for your review. We are glad that you enjoyed your stay with us and hope to welcome you back again very soon! Kind regards, Alexander - Front Desk
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Seen mixed reviews about this place but I had no problems and also have the opinion that if you are paying £110 for a double room smack in the city centre then some of the criticism is unfair. Go pay £200 - £300 if you want that sort of place. The staff were friendly and the reception area is like stepping back into the grand old days of hotels. Lovely first impression. The room was well appointed & clean with a decent shower, that ticks most of my boxes. The fact that some of the furniture was obviously older added to the charm rather than it being a concrete box clone room. The restaurant was shut in the evening but no issue to me - who stays in a city centre & eats in the hotel restaurant anyway? Maybe that's just me but we want to go & have a look around... This was a 1 day business trip but the best positive I can say is that if we were to come to Copenhagen on a personal visit I would look to book here.
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Front entrance area and library bar a facade. Rooms consisted of stained furniture and drapes. Worn and damaged furniture held together with tape. Scuffed walls, plugs and wall fixed hairdryer not working. Needs renovation and repair. Obvious profit more important than investment. Adding to the experience the reception guy was rude, threatening and abusive. Was shouted at by him to “read his name badge, that’s if I could even read and if i wanted to know who he was.” Also his abuse continued that “I was better off keeping away from him during my stay.....” Quite a spectacle for all the residents in the reception area listening to his aggressive behaviour. Needless to say not the best welcoming after a five hour train ride from Sweden! Only two things positive about this hotel we learnt from our experience .... the location was good, but to be honest there were plenty of other hotels within a 30 second walk equally an excellent location for the Central Station and Tivoli. Secondary, the knowledge to pass on that in our advice you can do a lot better for your money in exactly the same area, and without the abusive welcoming package!
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Response from David S, Reception at Copenhagen Plaza Hotel
Responded Jan 2, 2020
Dear guest, I am very sorry that you had this unpleasant experience with some of our staff. We always try to give the best service possible. We are planning a renovation of the hotel rooms very soon and hope to welcome you back again at the hotel. Best regards, Alexander - Front Desk
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This hotel had a ‘Grand Hotel’ ambience and arrogance which raised the expectations but left one feeling disappointed. Some parts of the service were excellent such as the library bar with live jazz and the dinner experience in the restaurant. It is in a convenient location being right next to the central station and is close to the Tivoli gardens. The downside of this is that there is a lot of background noise but complimentary ear-plugs are provided. The focus seems to be on those visiting for the jazz or for dinner rather than the residents. The excellence of the facilities and décor in the bar toilets was in stark contrast to the rooms which had a neglected run-down feel to them. Our room had a balcony overlooking the station but the door was ill-fitting and draughty with peeling paint. One of the lights in the bathroom only worked intermittently. Being a Scandinavian hotel the double bed had two single sized quilts. But it was a cold weekend, the heating didn't seem to be working and I was missing the usual extra body heat. So I contacted reception to see if they catered for lesser mortals and could provide a double quilt that would cover both of us. No. The kettle stopped working so someone came to investigate and plugged it into another socket with a shrug that suggested that it was quite normal that a socket should fail. Breakfast on the Saturday persuaded us to go elsewhere for the rest of the trip. There was no one to greet us and take our room number. The only staff member was the chef who took our room number got us to sign the paperwork and took it all the way over to reception leaving a restaurant full of people with no staff at all. He was keen to make sure we paid but was too busy to find us a table. At last, someone vacated a table but the table was full of dirty plates and it took ten minutes before one of the two servers on duty came back and cleared away. It was not a pleasant experience, Yes, the shortage of cutlery and running out of coffee was due to the restaurant being full, but this was a failure of management to direct enough staff to where it was needed. I would recommend visiting the library bar and the restaurant for dinner but not to stay overnight.
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I stayed for 3 nights. It started well. It is a great location from metro which has easy links to the airport. They thankfully let me check in when I arrived at 7.30am from flying from Australia. Room was ok size by European standards, bathroom was huge. Had a little balcony which was a nice touch. Soon realised that I would have to deal with some noise from railway station. To be expected to some degree given the proximity. But I think you should be given a choice. Eg cheaper rate for railway side. Ear plugs are a nice thought but not up to the task. Discovered on my last night this was probably made worse by one of the top windows not being able to shut because it is broken. Can’t reach it unfortunately. More on the effect of that in a second. I had travelled from Australia where we are having 40 degree days and bushfires a daily occurrence so I knew my adjustment to the cold was going to take some time. First night I was so jet lagged I didn’t notice the heater wasn’t working. 2nd night I noticed but thought it was me not adjusting properly. But the 3rd night, well I’d spent 2days out and about and felt acclimatised. No instructions with the system so I tried every combination of the 3 parts of it. I’ve finally given up at 7.30pm at night sitting in my snow jacket. Currently waiting on assistance, apparently they are at dinner. More on that later. While we are talking about being cold, the shower was hopeless. Tepid at best, I had goosebumps throughout every one. Breakfast was great, but lady M collecting vouchers could use a brush up on customer service. Grumpy, swore when she put a dish down awkwardly. She may not love her job but faking it is part of the job isn’t it So the solution to the heater issue has been for them to give me an ultra noisy little plug in heater. Look it is heating the place but I won’t be able to sleep with that extra noise. Positives - cause there is great potential in this place. Great breakfast. Great location for first timers (this is my 2nd visit) as hop on hop off buses just around the corner. Love the old world vibe given by lobby and the coolest lift (elevator). Good receptionist staff. But someone needs to take a lead with the place and invest in some upgrades.
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PRICE RANGE
$120 - $279 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
copenhagen plaza hotel copenhagen, plaza hotel copenhagen
FORMERLY KNOWN AS
ProfilHotels Copenhagen Plaza
LOCATION
DenmarkZealandCopenhagenVesterbro - Kongens Enghave / Inner Vesterbro
NUMBER OF ROOMS
93
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Frequently Asked Questions about Copenhagen Plaza Hotel
Which popular attractions are close to Copenhagen Plaza Hotel?
Nearby attractions include Tivoli Gardens (0.1 miles), SANDEMANs NEW Europe - Copenhagen (0.2 miles), and Copenhagen City Hall (0.2 miles).
What are some of the property amenities at Copenhagen Plaza Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Copenhagen Plaza Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Copenhagen Plaza Hotel?
Guests can enjoy an on-site restaurant, a lounge, and free instant coffee during their stay.
Is parking available at Copenhagen Plaza Hotel?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to Copenhagen Plaza Hotel?
Conveniently located restaurants include Maple Casual Dining, Grams Laekkerier, and Smagsloeget (Vesterbro).
Is Copenhagen Plaza Hotel located near the city center?
Yes, it is 0.6 miles away from the center of Copenhagen.
Are any cleaning services offered at Copenhagen Plaza Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Copenhagen Plaza Hotel offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at Copenhagen Plaza Hotel?
The staff speaks multiple languages, including English, German, Swedish, Danish, and Norwegian.
Are there any historical sites close to Copenhagen Plaza Hotel?
Many travelers enjoy visiting Our Saviour's Church (1.1 miles), Rosenborg Castle (1.0 miles), and Christiansborg Slot (0.5 miles).