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Phoenix Hotel - Aalborg

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Vesterbro 77, Aalborg 9000 Denmark
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Traveler (109)
Room & Suite (42)
Dining (7)

About

#10 of 18 hotels in Aalborg
Location
Cleanliness
Service
Value

Phoenix Hotel - Aalborg is an excellent choice for travelers visiting Aalborg, offering a family-friendly environment alongside many helpful amenities designed to enhance your stay.

Given the close proximity of popular landmarks, such as Monastery of the Holy Ghost (0.1 mi) and Budolfi Cathedral (0.2 mi), guests of Phoenix Hotel - Aalborg can easily experience some of Aalborg's most well known attractions.

As your “home away from home,” the hotel rooms offer a flat screen TV, and getting online is easy, with free wifi available.

Guests have access to a 24 hour front desk, baggage storage, and currency exchange while staying at Phoenix Hotel - Aalborg. In addition, Phoenix Hotel - Aalborg offers a hot tub and breakfast, which will help make your Aalborg trip additionally gratifying. And, as an added convenience, there is free parking available to guests.

If you’re looking for a barbeque restaurant, consider a visit to Kebabistan, Grillen Aalborg, or Nanking, which are all conveniently located a short distance from Phoenix Hotel - Aalborg.

Plus, during your trip, don’t forget to check out some of the popular gardens, such as Oestre Anlaeg and Karolinelund.

Enjoy your stay in Aalborg!

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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Sauna
Free breakfast
Bicycle rental
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Secured parking
Wifi
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Wine / champagne
Vending machine
Conference facilities
Banquet room
Meeting rooms
Solarium
Baggage storage
Currency exchange
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Shoeshine
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Room features
Housekeeping
Safe
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Mid-range
Languages Spoken
English, Danish, German
429Reviews2Q+A34Room tips
Traveler rating
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Popular mentions
Stockholmare58 wrote a review Oct 2020
Stockholm, Sweden69 contributions8 helpful votes
Old and slightly worn hotel with very central location close to shops and restaurants, and the University hospital. Medium size rooms, comfortable beds. Very good buffet breakfast, better than the average that you usually get in the big hotel chains.
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Date of stay: August 2020
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SAS wrote a review Jul 2020
5 contributions2 helpful votes
The reception gave a good impression, however the hallways were dirty and couldn’t have been cleaned in days (weeks)! Old style of room and cold The bar should be open at 8 pm, and not only one (fantastic receptionist) serving all hotel! Love the location, but will seek other opportunities if returning..
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Date of stay: July 2020Trip type: Traveled with friends
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Response from Helnan Phønix Hotel Aalborg, Other at Phoenix Hotel - Aalborg
Responded Aug 26, 2020
Dear guest, Thank you for your review of your stay at Helnan Phønix Hotel Aalborg. We appreciate the feedback, and we're sorry that your experience failed to match your expectations. The hotel is currently undergoing major renovations, which will address, among other things, the concerns you've mentioned. Rooms, common areas, and banquet- and conference halls will be renovated to give the hotel a more modern expression. The reception that you've mentioend is a good example of what to expect when the renovation is done. As for the bar, having it open generally isn't a viable option for various practical reasons, but we do open it when the situation demands it and we can justify the decision to do so. That said, our guests can purchase beverages in the reception and enjoy those beverages in the lounge. With kind regards Helnan Phønix Hotel Aalborg
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Camilla T wrote a review Jul 2020
2 contributions
Stayed at the hotel from July 8th to 13. The hotel was nice and had an excellent location. During our stay the service was really good, everyone was very helpful. But at the check out at Sunday the receptionist charged us with an extra night. When we pointed out the mistake, they promised to fix it during the day so that we would get the money back in a couple of days. Days went by, and no money came. Yesterday morning I called the hotel, and again they promised to fix it during the day and send me an email when it was done. When I didn’t receive an email I called back in the evening and they promised to fix it first thing in the morning and send an email afterwards. Now it’s afternoon an no email or any response from them. I strongly discourage anyone else to stay at Phønix hotel, the service is so poorly and it seems impossible to get back our money. They made the mistake in the first place, but still doesn’t seem to care to sort it out.
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Date of stay: July 2020Trip type: Traveled as a couple
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Torben W wrote a review Jul 2020
Odense, Denmark76 contributions38 helpful votes
Nice mid-range hotel with friendly staff and good breakfast. We stayed for two night five persons in two rooms. In general everything worked out fine. The hotel is being renovated and thus there is currently only one check-in counter which is too little in the summer holidays. The hotel was pretty much full but still managed to get everything to work out fine.
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Date of stay: July 2020
Location
Cleanliness
Service
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Response from Helnan Phønix Hotel Aalborg, Other at Phoenix Hotel - Aalborg
Responded Aug 24, 2020
Dear Torben, Thank you for your review of your stay at Helnan Phønix Hotel Aalborg. We're pleased to read that you've had a pleasant stay, and we're happy to say that the temporary one-terminal reception you mentioned is now a thing of the past. Since your stay we've put our new reception area to good use. We hope to welcome you back to Aalborg and Phønix Hotel in the future. With kind regards Helnan Phønix Hotel Aalborg
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Emily Mae wrote a review Jan 2020
London, United Kingdom39 contributions18 helpful votes
Really good place to stay. Excellent location, close to shops and restaurants and public transport. Slightly old but it adds to the charm of the property. Breakfast had a lot of options and hot and cold drinks available. Only 4/5 because the shower in our room had terrible pressure and we couldn’t take the hairdryer out the bathroom as it’s attached to the wall which isn’t convenient for someone with very long hair. Overall I would definitely recommend staying here.
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Date of stay: January 2020Trip type: Traveled on business
1 Helpful vote
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Response from Helnan Phønix H... A, Reception at Phoenix Hotel - Aalborg
Responded Jan 23, 2020
Hi Emily, Thank you for your review of your stay at Helnan Phønix Hotel Aalborg. We appreciate your feedback (good and bad), as it helps us figure out what works and what needs to be improved. We're delighted that you've had a pleasant stay, and your recommendation is especially heartwarming. You mention a couple of "buts," specifically the terrible water pressure and the issue with the hairdryer. The former is definitely something we're keenly aware of, and while it's a relatively rare occurrence, it's something we're actively working on a fix for. As for the hairdryer, we're currently in the midst of a renovation of the entire hotel, including our rooms. As such, your feedback is invaluable to us, as we figure out how we improve the experience for our guests. We hope to welcome you back to Aalborg and Phønix Hotel in the future. With kind regards Helnan Phønix Hotel Aalborg
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PRICE RANGE
$95 - $153 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel helnan phonix
LOCATION
DenmarkJutlandNorth JutlandAalborg
NUMBER OF ROOMS
224
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Frequently Asked Questions about Phoenix Hotel - Aalborg
Which popular attractions are close to Phoenix Hotel - Aalborg?
Nearby attractions include Budolfi Cathedral (0.2 miles), John Bull Pub (0.3 miles), and Jens Bang's Stenhus (0.2 miles).
What are some of the property amenities at Phoenix Hotel - Aalborg?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
What food & drink options are available at Phoenix Hotel - Aalborg?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Phoenix Hotel - Aalborg?
Yes, secured parking is available to guests.
What are some restaurants close to Phoenix Hotel - Aalborg?
Conveniently located restaurants include Restaurant Tabu, Brasserie Og Restaurant NO76, and Rositas Bistro.
Are there opportunities to exercise at Phoenix Hotel - Aalborg?
Yes, guests have access to a sauna during their stay.
Does Phoenix Hotel - Aalborg have an airport shuttle?
Yes, Phoenix Hotel - Aalborg offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Phoenix Hotel - Aalborg located near the city center?
Yes, it is 0.07 miles away from the center of Aalborg.
Are any cleaning services offered at Phoenix Hotel - Aalborg?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Phoenix Hotel - Aalborg?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Phoenix Hotel - Aalborg offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.