Helnan Phonix Hotel
Vesterbro 77, Aalborg 9000 Denmark
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$117
Free cancellation until 02/12/23
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Room & Suite (45)
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About
#8 of 18 hotels in Aalborg
Location
4.2
Cleanliness
3.3
Service
3.8
Value
3.4
Phoenix Hotel - Aalborg is an excellent choice for travelers visiting Aalborg, offering a family-friendly environment alongside many helpful amenities designed to enhance your stay. Given the close proximity of popular landmarks, such as Monastery of the Holy Ghost (0.1 mi) and Budolfi Cathedral (0.2 mi), guests of Phoenix Hotel - Aalborg can easily experience some of Aalborg's most well known attractions. As your “home away from home,” the hotel rooms offer a flat screen TV, and getting online is easy, with free wifi available. Guests have access to a 24 hour front desk, baggage storage, and free coffee/tea while staying at Phoenix Hotel - Aalborg. In addition, Phoenix Hotel - Aalborg offers a large breakfastbuffet, which will help make your Aalborg trip additionally gratifying. And, as an added convenience, there is parking available to guests, for a small fee. Enjoy your stay in Aalborg!
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Bar / lounge
Patio
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Conference facilities
Secured parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Wine / champagne
Vending machine
Banquet room
Meeting rooms
Baggage storage
Outdoor furniture
First aid kit
Umbrella
24-hour front desk
Dry cleaning
Laundry service
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Room features
Desk
Housekeeping
Safe
Private bathrooms
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Classic
Centrally Located
Languages Spoken
English, Danish, German
Location
100Great for walkers
Grade: 100 out of 100
136Restaurantswithin 0.3 miles
67Attractionswithin 0.3 miles
Contact
Vesterbro 77, Aalborg 9000 Denmark
Name/address in local language
Getting there
Aalborg Station8 min
Rental CarsSee all Aalborg rental cars
471Reviews2Q+A35Room tips
Reviews
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Most Recent
Great spot and a comfortable clean hotel. I’ve stayed there a couple of times and have always had great service and nice accommodations. The top floor has a suite configuration which gives you a large room with a seating area that’s great if you want to relax and read a book. Super for long stays. The staff is very good with one person in particular being a shining star and that’s Julie. On all my visits she has been the front desk coordinator. She is unfailingly polite, very knowledgeable and kind, A true professional in every way and an asset to the organization. I look very much forward to seeing her the next time I am in town.
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Date of stay: December 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I had an enjoyable experience at this hotel. The staff were friendly and helpful. The room was beautifully arranged and the bed was quite comfortable, affording me a good night's sleep. I would stronly recommend anyone in Aalborg for business or leisure to consider the Helnan Phonix Hotel.
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Date of stay: June 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I would have rated lower if I could. Arriving with children only to find out at bedtime that tap water in bathroom is grumpy and yellow. Complaining the following morning and told that we shouldn’t have been checked into this room but they could move us - so what about the bad and unacceptable basic conditions the first night? No we can’t give any refund - second night doesn’t really help us with early morning checkout. This is absolutely horrible and for someone born and raised in Aalborg an embarrassment
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Date of stay: February 2022Trip type: Traveled with family
Room Tip: Stay away
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Stayed here a weekend in November 2021. Got one of the old rooms (not renovated). If you decide to stay her..should insist on a newly renovated room. Bathroom is pretty basic, didn't like the small cube in the wall shower. The biggest problem with the room was the noise..you can hear everything from next door or out in the hallway. If your neighboor coughs..you heard it.. The location of the hotel is good, the staff was mostly friendly. The breakfast is not amazing, but ok for the area. Had some bacon/sausages, good bread. Fruit almost non-existent. The dining area is a bit old fashion, feels a bit scrappy. Parking full. Wifi good. Will probably choose another hotel next time I stay in Aalborg.
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Date of stay: November 2021
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Old and slightly worn hotel with very central location close to shops and restaurants, and the University hospital. Medium size rooms, comfortable beds. Very good buffet breakfast, better than the average that you usually get in the big hotel chains.
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Date of stay: August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The reception gave a good impression, however the hallways were dirty and couldn’t have been cleaned in days (weeks)! Old style of room and cold The bar should be open at 8 pm, and not only one (fantastic receptionist) serving all hotel! Love the location, but will seek other opportunities if returning..
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Date of stay: July 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Helnan Phønix Hotel Aalborg, Other at Helnan Phønix Hotel
Responded Aug 26, 2020
Dear guest, Thank you for your review of your stay at Helnan Phønix Hotel Aalborg. We appreciate the feedback, and we're sorry that your experience failed to match your expectations. The hotel is currently undergoing major renovations, which will address, among other things, the concerns you've mentioned. Rooms, common areas, and banquet- and conference halls will be renovated to give the hotel a more modern expression. The reception that you've mentioend is a good example of what to expect when the renovation is done. As for the bar, having it open generally isn't a viable option for various practical reasons, but we do open it when the situation demands it and we can justify the decision to do so. That said, our guests can purchase beverages in the reception and enjoy those beverages in the lounge. With kind regards Helnan Phønix Hotel Aalborg
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed at the hotel from July 8th to 13. The hotel was nice and had an excellent location. During our stay the service was really good, everyone was very helpful. But at the check out at Sunday the receptionist charged us with an extra night. When we pointed out the mistake, they promised to fix it during the day so that we would get the money back in a couple of days. Days went by, and no money came. Yesterday morning I called the hotel, and again they promised to fix it during the day and send me an email when it was done. When I didn’t receive an email I called back in the evening and they promised to fix it first thing in the morning and send an email afterwards. Now it’s afternoon an no email or any response from them. I strongly discourage anyone else to stay at Phønix hotel, the service is so poorly and it seems impossible to get back our money. They made the mistake in the first place, but still doesn’t seem to care to sort it out.…
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Date of stay: July 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Nice mid-range hotel with friendly staff and good breakfast. We stayed for two night five persons in two rooms. In general everything worked out fine. The hotel is being renovated and thus there is currently only one check-in counter which is too little in the summer holidays. The hotel was pretty much full but still managed to get everything to work out fine.
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Date of stay: July 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Helnan Phønix Hotel Aalborg, Other at Helnan Phønix Hotel
Responded Aug 24, 2020
Dear Torben, Thank you for your review of your stay at Helnan Phønix Hotel Aalborg. We're pleased to read that you've had a pleasant stay, and we're happy to say that the temporary one-terminal reception you mentioned is now a thing of the past. Since your stay we've put our new reception area to good use. We hope to welcome you back to Aalborg and Phønix Hotel in the future. With kind regards Helnan Phønix Hotel Aalborg
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Really good place to stay. Excellent location, close to shops and restaurants and public transport. Slightly old but it adds to the charm of the property. Breakfast had a lot of options and hot and cold drinks available. Only 4/5 because the shower in our room had terrible pressure and we couldn’t take the hairdryer out the bathroom as it’s attached to the wall which isn’t convenient for someone with very long hair. Overall I would definitely recommend staying here.
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Date of stay: January 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Helnan Phønix H... A, Reception at Helnan Phønix Hotel
Responded Jan 23, 2020
Hi Emily, Thank you for your review of your stay at Helnan Phønix Hotel Aalborg. We appreciate your feedback (good and bad), as it helps us figure out what works and what needs to be improved. We're delighted that you've had a pleasant stay, and your recommendation is especially heartwarming. You mention a couple of "buts," specifically the terrible water pressure and the issue with the hairdryer. The former is definitely something we're keenly aware of, and while it's a relatively rare occurrence, it's something we're actively working on a fix for. As for the hairdryer, we're currently in the midst of a renovation of the entire hotel, including our rooms. As such, your feedback is invaluable to us, as we figure out how we improve the experience for our guests. We hope to welcome you back to Aalborg and Phønix Hotel in the future. With kind regards Helnan Phønix Hotel Aalborg
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have stayed at Phoenix in Aalborg a few times, and experience has been varying. Last time was in mid August 2019. This time we got a room in one of the annexes to the main building, and needed to go out in order to get to the reception or the restaurant. On the positive side: Breakfast is quite nice, but the restaurant tends to be crowded and it can be a problem to find a table. People in the reception are friendly and service minded. On the negative side: The room had a carpet that was far from appetizing, with a lot of stains and generally in such a shape that we only reluctantly walked barefoot in and out of the bathroom. The room had too few electrical outlets, so to charge the mobile phone we had to unplug the TV first. The room was also quite dark, even with all available light on. The shower in the bathroom was equipped with a curtain, which could not prevent the floor from becoming wet. Shower gel and toilet paper was not replenished by the staff, so we had to go to the reception to get more. Also, the corridor in the annex was dark, and in winter my guess is it will also be cold. I must add that generally, as I remember it, rooms in the main building are in somewhat better shape, and on the top floor even rather nice, but if this year's visit had been our first stay at this hotel, it would definitely also had been the last. In general, the room and the whole annex really need upgrading and maintenance.…
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Date of stay: August 2019
Rooms
Cleanliness
Service
Room Tip: Avoid rooms in the annexes
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Helnan Phønix H... A, Reception at Helnan Phønix Hotel
Responded Sep 22, 2019
Dear Hans, Thank you for your review of your stay at Helnan Phønix Hotel. We appreciate the feedback, and your continued visits. We are facing a renovation of the hotel, and many of your concerns will be addressed. This won't happen overnight, of course, but the wheels are turning, and the process of renovating the hotel has begun. You are always welcome to make specific requests when booking your stay, such as not wanting a room in the annex. We always do our best to make our guests' wishes happen. We look forward to welcoming you back to the hotel in the future, and please let us know, if you have any specific wishes for your next visit. With kind regards Helnan Phønix Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$130 - $160 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel helnan phonix
LOCATION
DenmarkJutlandNorth JutlandAalborg
NUMBER OF ROOMS
220
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Frequently Asked Questions about Helnan Phønix Hotel
Which popular attractions are close to Helnan Phønix Hotel?
Nearby attractions include Budolfi Cathedral (0.2 miles), John Bull Pub (0.3 miles), and Jens Bang's Stenhus (0.2 miles).
What are some of the property amenities at Helnan Phønix Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Helnan Phønix Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Helnan Phønix Hotel?
Yes, secured parking is available to guests.
What are some restaurants close to Helnan Phønix Hotel?
Conveniently located restaurants include Restaurant Applaus, La Locanda, and Brasserie Og Restaurant NO76.
Does Helnan Phønix Hotel have airport transportation?
Yes, Helnan Phønix Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Helnan Phønix Hotel located near the city center?
Yes, it is 0.07 miles away from the center of Aalborg.
Are any cleaning services offered at Helnan Phønix Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Helnan Phønix Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Helnan Phønix Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Helnan Phønix Hotel?
The staff speaks multiple languages, including English, German, and Danish.