We had three nights here in early September, and the hotel met all our needs and more. Our spacious, airy room on the 6th floor had a generous private balcony with a fantastic view over the square and out to sea - we could have spent hours sitting there watching city life going on below. Staff were pleasant and cheerful, despite the COVID restrictions, and we felt quite safe with obvious regular cleaning of public areas and lots of hand sanitiser stations around the building. Breakfast was good and the staff are working very hard, but having to direct guests around the dining area so they can choose their items and be served was proving a bit of a muddle - some clearer direction would have helped guests and made it easier for the staff. However most people were respectful of each other's space. We didn't eat at the restaurant as there are so many wonderful places to eat in Thessaloniki, but we wished we had had a bit more time to relax at the bar and use the pool area - it all looks great. We really fell for the city and want to return next year, so we will definitely use this hotel again. Many thanks to all staff.

We stayed here for three nights after finally managing to break out of the UK during this pandemic. The location is excellent - right in the Centre. The staff were excellent - friendly and attentive. Our room was clean and modern and the roof top bar and small pool were stunning. The views from the rooftop across Aristotelis Square to the sea are amazing. They had everything covered in terms of Covid - masks throughout communal areas, staff wearing masks; they asked whether you wanted the room cleaning etc etc. Breakfast although buffet style was served up by the staff so you had to queue and then ask for what you wanted. This is my only criticism as the staff were run ragged by this and guests weren’t sure where to stand for food resulting in confusion and big queues. Also you had to download a QR code from the TV for your ticket number which we didn’t know about on the first day as we hadn’t been told and didn’t have our TV on. Apart from that would certainly rate our stay as very good and would return in the future.

This is a top quality hotel in the best location in Thessaloniki. We have visited many times but this was the first since the refurbishment which has made it even better with a contemporary and stylish feel whilst retaining the classic grandeur of scale and luxury. Turnover in a city hotel is very high yet the breakfast staff remembered our orders and were extremely efficient in managing a high volume of customers, keeping tables cleared and replenishing the excellent breakfast choice. It’s great to see that the buffet breakfast has been retained as so many UK hotels have stopped this. One of our party needed gluten free options and this was fully understood by the management and staff and accommodated without any fuss. The roof top restaurant and cocktail bar used to be full of local people in the evenings but is now reserved mainly for guests to enjoy and feel safe. We enjoyed drinks on the terrace one evening and had a wonderful special meal on another occasion. We understand that there is a new chef and would highly recommend the food. It was beautifully presented, delicious and the service was discrete and efficient. Protective gloves are provided for all guests at breakfast as well as a complementary mask and hand gel in the room. COVID protocols and cleaning regimes were strictly observed by staff and management and this is the best that we have seen anywhere. Rooms are extremely comfortable, clean and the new bathrooms have excellent walk in powerful showers, fluffy towels and are well equipped with Korres products. Cleaning is daily, and to a very high standard, unlike some UK hotels. The hotel is perfectly located in the centre of Thessaloniki with fantastic views from the rooms at the front and side. 6th floor rooms have comfortable sofas and chairs to enjoy the views, and watch the hustle and bustle of the city, which never sleeps, below. It is close to the Ladadika area which was full of life all day and evening with lots of choice to eat and drink and close to the shopping area and markets. This is simply the best hotel to stay, in Thessaloniki.