Me and my wife booked to stay for three nights in this hotel. The location was amazing overlooking the sea and only few minutes drive from Skala. It was very quiet and relaxing place for us . The breakfast was served around the pool every morning, and everything was homemade and delicious . The room was very clean and spacious with comfy beds. Congratulations to our hostess Georgia from reception and Panos from the pool bar. They did their best to make our stay unforgettable !!!
We booked the refundable rate in March 2020 for the 9 muses. We paid a deposit on our credit card. We had to cancel due to the virus. We requested our refund. We had to send a few emails before we heard back and were told we had to wait until July when the property reopened. We waited until July and sent an email requesting our deposit be credited to the same credit card. We were told that they were not able to credit our credit card but had to wire us the money. We gave our US Bank information. Their bank couldn't send to us due to a conflict with the IBAN number. We used our back up bank and worked with the international department to provide the "IBAN" number. They also didn't use this but instead gave us a work around to give something. The wire arrived. Our bank charged a $20 USD fee. The sending bank of 9 muses charged us a 27 euro fee also! (This is typically paid by the sending party.) We were so disappointed at all the time to go through the process and the fees involved to cancel. We kept asking why our initial form of payment-credit card-could not receive the deposit. They told us this was not possible. Very frustrating experience and costly.…
This is our 3rd/4th visit to this property ...not sure because we've done a bit of island hopping.. It's a beautiful island. Combine that with a beautiul property , And absolutely wonderful people. The staff are what make this stay wonderful.
I booked this hotel for 1 week in June 2019 and for personal reasons I had to cancel within the right terms and conditions .They assured me , both by phone and emails, that they will refund me the charge of the first night that was immediately debited on my credit card at the moment of the booking. I waited months and nothing happened . They would answer me first with reassurances then with excuses and then they just plainly disappeared. In particular, I spoke with one girl named Penny on the phone and she was also answering emails most of the time. Be warned and stay away from this dishonest structure.
We spent 5 days at 9 Muses with our little 2years old girl and we had a wonderful time thanks to all the great team especially Panaiotis and Daniella ! They made us feel like home. Our room was more like a little house very indépendant. We had two terrasses and one of them was completely hidden with a great view! You have the impression to have your own house but with all the advantages of an hotel. Great breakfast very quiet with wonderful view. The bar next to the swimming pool is perfect when you come back from the beach and you want to have an glass of white wine admiring the view! We highly recommend !