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Arion Palace Hotel

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Rovou 80 Vigles, Ierapetra, Crete 722 00 Greece
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (355)
Pool & Beach (73)
Room & Suite (59)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 07/31/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Arion Palace Hotel
Updated 07/31/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#11 of 30 hotels in Ierapetra
Location
Cleanliness
Service
Value
Travelers' Choice
The adults-only smartline Arion Palace is a short walk from Lerapetra Beach on Crete's southern coastline. The area enjoys a warm climate, with the highest average number of sunny days and warm temperatures in the whole of Greece. This whitewashed hotel looks out towards the Mediterranean Sea in one direction and towards the mountains in the other. The pool area is lined with lawns and shrubs, as well as pergolas that offer shade from the sun. There's a main pool and a separate one for children. At the pool area is the hotel's bar, where you can enjoy drinks with a sea view. Inside the hotel, the rooms feature a contemporary décor with patterned and colourful touches throughout. You'll have your own balcony or terrace where you can take in views of the surrounding area. Evenings can be spent enjoying meals at smartline Arion Palace's restaurant, or down by the harbour in Ierapetra. You can try traditional Cretan food in its tavernas before having drinks al fresco along the seafront promenade. The hotel offers a shuttle bus service down to the beach, where you can continue by foot towards Lerapetra.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Bicycle rental
Tennis court
Airport transportation
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Sauna
Bar / lounge
Restaurant
Breakfast buffet
Snack bar
Poolside bar
Billiards
Table tennis
Shuttle bus service
Car hire
Spa
Hammam
Massage
Steam room
Adults only
Convenience store
Shared lounge / TV area
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Laundry service
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Room features
Air conditioning
Private beach
Housekeeping
Safe
Refrigerator
Flatscreen TV
Hair dryer
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Great View
Languages Spoken
English, French, German, Greek
391Reviews23Q+A25Room tips
Traveler rating
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lindawinrow wrote a review Oct 2019
Rushden, United Kingdom30 contributions29 helpful votes
This must be the friendliest happiest hotel in southern Crete. Spotlessly clean, quiet and my at night when you've had a wonderful meal tasted the nights cocktails you get to your larger than average room go onto the huge balcony and watch the night sky in all its glory. I'm telling you that when its gets dark here IT GETS DARK. No sounds from guests walking the corridors its peaceful. The housekeeping staff are amazing nothing is too much trouble and do a brilliant job. Reception staff are only too willing to help with anything so so friendly. There is a small mini bus to take you to the beach 4 times a day. The hotel is on a hill if you elderly or infirm it's a tremendous help. The food is great. Fresh salads beautifully prepared and presented. Hot food is always hot as you want. Wait staff are super efficient. My husband and I couldn't fault this hotel. Oh wait other than to suggest some sort of awning over the huge balconies as to be able to sit out in the afternoon.
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Date of stay: October 2019Trip type: Traveled as a couple
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Response from Kyriakos D, Διευθυντής Πωλήσεων at Arion Palace Hotel
Responded Oct 18, 2019
Dear Linda, Thank you for choosing Arion Palace Hotel for your holiday and for sharing a review here on TripAdvisor. We are thrilled to hear that you and your husband enjoyed your stay with us so much and loved the clean facilities, the peaceful setting, the spacious room and balcony and the food. All of our staff works very hard to make the stay of our guests as pleasant as possible, so we are delighted that you were so satisfied with our friendly and helpful service. It would be our pleasure to welcome you again during your next visit in Crete. Warm greetings from Ierapetra Your Smartline Arion Palace Hotel Team
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Raimundas K wrote a review Oct 2019
Kaunas, Lithuania20 contributions43 helpful votes
The room brought toilet paper only for the second day. Bar makes cocktails from ouza and rakee ?? / Staff is angry, food is not reported at all, although food is good. No management, do it yourself, manager - it's just a bubble soap .. The access is total through greenhouses and other bunkers. beach 1.5km and poor
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Date of stay: October 2019
Rooms
Cleanliness
Service
2 Helpful votes
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Response from Kyriakos D, Διευθυντής Πωλήσεων at Arion Palace Hotel
Responded Oct 20, 2019
Dear Raimundas, We would like to thank you for your review. We regret to hear how disappointed you were with your stay at our hotel. Guest satisfaction is of utmost importance to us, so we are sorry to hear that you were not happy with the service. We would like to assure you that all of our staff works very hard to deliver high standard facilities and services and make the stay of our guests as pleasant as possible. It is unfortunate that the hotel beach did not meet your expectations. We offer a free shuttle service to and from the beach several times a day. We are glad to read that you liked the food. We thank you for your stay at Arion Palace Hotel and wish you all the best. Best regards The Arion Palace Hotel Team
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Sheila wrote a review Oct 2019
7 contributions
Enjoyed our stay at this lovely welcoming hotel. We arrived late at night and were offered food and drink. Welcome bottle of rose in our room with fresh fruit. Food was good with a wide choice. Lots of good walking and swimming. Hotel manager attentive and took an interest in his guests. Sadly the hotel had to close early due to Thomas Cook folding. Moved to the nearby Almyra hotel which seemed luxurious but we've been bitten all over by mosquitoes and the food at the Almyra is not good. Pity it has spoiled what was in the main a fab holiday.
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Date of stay: October 2019Trip type: Traveled as a couple
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Response from Kyriakos D, Διευθυντής Πωλήσεων at Arion Palace Hotel
Responded Oct 18, 2019
Dear guest, Thank you for sharing a review here on Trip Advisor. We are delighted to hear that you spent a great holiday at Arion Palace Hotel and that you enjoyed the good and varied food and our welcoming, friendly service so much. We regret that you were affected by the events after the Thomas Cook bankruptcy and would like to apologize for any inconvenience caused. We hope we will have the pleasure to welcome you back for a future stay. Warmest regards Your Smartline Arion Palace Hotel Team
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Ashley G wrote a review Oct 2019
Horwich, United Kingdom3 contributions1 helpful vote
We spent ten days at this excellent hotel and we would like to express our thanks to all the amazing staff who helped make our stay so memorable! With particular thanks to Irini ,Adeline and the manager Michaelis , who all gave us lots of help and support when we decided to adopt one of the hotels little cats! Our rooms were clean and of good size and very handy for the pool area! When we first arrived we were a little disappointed with our allocated rooms but the manager wasted no time in changing them for us! The food was of excellent quality and there was always plenty of choice! Hopefully we will be returning in the near future!
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Date of stay: September 2019Trip type: Traveled with family
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Response from Kyriakos D, Διευθυντής Πωλήσεων at Arion Palace Hotel
Responded Oct 18, 2019
Dear guest, Thank you for taking the time to share a review. It’s great to know that you enjoyed your stay with us so much and liked the clean, spacious rooms, the good and varied food and our friendly, helpful staff. We thank you for your stay at Arion Palace Hotel and would be more than happy to welcome you back again in the future for another holiday with us. Warm regards Your Smartline Arion Palace Hotel Team
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kholidays1930 wrote a review Oct 2019
Birmingham, United Kingdom46 contributions33 helpful votes
Stayed here for a week. The hotel is not large and is attractive. Its sited on a hill with views over the town. The pool area is pleasant and in September we had no trouble finding sunbeds. The town is the only large town on this side of the island and busses seemed rare. Unless you hire a car if you want to see more of Crete this may prove difficult. The room was well decorated, large and very clean, the view from our balcony was beautiful. The hotel is 10 minutes from the beach ( its not a particularly nice beach) and about 20 minutes walk from the town, its on a hill so easy going down! The hotel has international guests and the food reflects this, the breakfast and lunch were good but unless you ate early evening food could run out so choice was limited. The staff on reception and in the bar are exceptional, very helpful and friendly. Car hire was easy to arrange, it ranges in price depending on car type and days but averaged at €35 a day however it was over subscribed and we couldn't get a car every day, so book early. Drinks are standard all inclusive drinks. Not premium but ok. Evenings were very quiet, too quiet for us, but the hotel does say that this is their policy. if you spend most of your holidays sunbathing by the pool and like quiet nights this is the place for you, we slept incredibly well as it was so quiet !
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Date of stay: September 2019Trip type: Traveled as a couple
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Response from Kyriakos D, Διευθυντής Πωλήσεων at Arion Palace Hotel
Responded Oct 7, 2019
Dear guest, Thank you very much for your review of our 4 star hotel. We are glad to hear that you enjoyed your stay with us, and we hope that we will have the opportunity to welcome you again sometime in the future. Warm regards Your Smartline Arion Palace Hotel Team
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PRICE RANGE
$76 - $184 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
arion palace ierapetra
FORMERLY KNOWN AS
Smartline Arion Palace
LOCATION
GreeceCreteLasithi PrefectureIerapetra
NUMBER OF ROOMS
82
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Frequently Asked Questions about Arion Palace Hotel
Which popular attractions are close to Arion Palace Hotel?
Nearby attractions include Koutsounari beach (3.7 miles), Waterfall of Milona (4.9 miles), and Blue Shades (1.5 miles).
What are some of the property amenities at Arion Palace Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Arion Palace Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Arion Palace Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Arion Palace Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Arion Palace Hotel?
Conveniently located restaurants include Vira Potzi, Schedia, and Pelagos Sea Side Restaurant.
Are there opportunities to exercise at Arion Palace Hotel?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Arion Palace Hotel have an airport shuttle?
Yes, Arion Palace Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Which languages are spoken by the staff at Arion Palace Hotel?
The staff speaks multiple languages, including English, French, German, and Greek.
Are there any historical sites close to Arion Palace Hotel?
Many travelers enjoy visiting Gournia (7.1 miles).