Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
The brand new Enorme Santanna Beach scores top marks for style and it’s wrapped up in a landscape of theatrical location, offering almost 180° view to the Cretan Sea. The contemporary design spills across its facilities. The main pool, framed by daybeds, has an infinity edge, which looks out towards the ocean. All this scenery just above the Main Restaurant at the 2nd floor. The main restaurant comes with buffet stations, show cooking and delicious dishes. The breath-taking terrace just beneath of the main swimming pool and Mediterranean sea will offer you an unforgettable view. Pick your room between comfort Doubles or Superiors, enjoy a private pool, lay to a bali bed, enjoy the personal service around the hotel or at the beach. In distance of 40km from Sitia Airport and just 2,5km from Ierapetra city, Enorme Santanna Beach is a sanctuary for those seeking a unique experience of relaxation.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
We received a welcome even warmer than the Cretan sun from Konstantinos and Anna at reception with welcome drinks, cold wipes, had our luggage disinfected, and a caddy ride up to our room with fruit and champagne awaiting us in front of a beautiful view of the Libyan sea and the city of Ierapetra on the right
The rooms have a very comfortable bed, great air conditioning, are well stocked with toiletries including dental and shaving kits, and there is good Wi-Fi throughout the hotel and even on the beach. Cleaning of the room, sheets, towels and pool is done daily to a high standard. Very high quality facilities which is expected since it only opened about 2 months ago
However it is the staff that set this hotel apart with everyone exceptionally professional and friendly. Giavos, Manos, Efi, Elafaria and Ageelka to name but a few will make sure your every need is catered to during breakfast and dinner, all under the watchful eye of Kristos and Spearos. The menus are varied and delicious with Greek, Cretan, BBQ, Italian, Fish and Mexican days offering an extensive buffet. Although the salt levels can be hit and miss sometimes.
The bar upstairs has Remeetra and Spiro ensuring you are not sitting too long without a drink, with some nice entertainment with piano vocals on Tuesdays and a saxophone DJ on Thursdays.
Some minor improvements could be a stocked mini fridge or availability to buy snacks such as potato chips, nuts, chocolate bars at the bar/room service
Overall this was an exceptional stay in every regard, in large part due to the high quality staff of the Enorme Santana. I hope the hotel and management are aware of the great assets they have in their staff and reward them accordingly!
5/5. Recommended.
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Date of stay: August 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Efi Hasouraki, Άλλο at Enorme Santanna Beach
Responded Sep 22, 2020
Dear Adam, Thank you so much for taking the time to share your positive impressions with other travelers. The whole team of our hotel works very hard to provide all our clients with a great experience and your feedback motivates us to keep up the good work. We are thrilled that you liked all our hotel's services and facilities and we are looking forward to welcome you back in the near future, until then we wish you all the best! Efi Hasouraki Enorme Hotels Secretary
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We had a lovely stay at the hotel, we had a 'superior swim up room with a shared pool' which had a great view of Irapetra for sunsets. I would recommend this type of room as the one to get, you can see several 'private pool' rooms as you walk around the hotel, and although these sound better on paper, they are not as good. Some are very exposed to people walking past and there is also not enough room next to them for two proper sunbeds (they only have bean bag style seats). Our room had two sunbeds.
Breakfast and dinner were included (buffet) and while the food was, on the whole, good I think it is important to note that the restaurant does not have a great atmosphere. It is not big enough to seat the whole hotel (when full) in one go so there were two sittings when we were there (6:30 - 7:45 & 7:45 - 9). If you are after a romantic evening meal with your partner this is not the place, it is quite hectic (with people getting up and down for food) and (if seated near the buffet) the lights are so bright it is too much. You also feel quite rushed, which is often the case with buffets. Getting a seat outside is more preferable if you are able to but they are limited. If you want a romantic dinner and some atmosphere I would recommend going into town, we had two excellent meals at Zorba's (25-30 min walk of 6 euro cab).
When the hotel is full (as it was when we were there) depending on the time you get to breakfast you may need to wait for a table, which is annoying.
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Date of stay: October 2021
Rooms
Service
Sleep Quality
Room Tip:Choose swim up room with a shared pool, these are the best, don't get a private pool as you...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Efi Chasouraki, Εξυπηρέτηση πελατών/Υποδοχή at Enorme Santanna Beach
Responded Nov 10, 2021
Dear Tim, Good morning from Ierapetra! We would like to thank you for your preference to visit our hotel, during your recent holiday experience in Crete. Your positive review for your wonderful stay with us and for the food are really appreciated! Please allow us to mention that the sea view of the restaurant area is very beautiful and contribute for a better atmosphere. Regarding to your comment about the romantic dinner, we would like to inform you that if you would like something special, we organize upon the request of the client, in the beach area a beautiful dinner and the feelings from the previous clients are really positive. We hope to welcome you again in our hotel and offer you a better holiday experience! Kind regards, Efi Hasouraki Enorme Hotels Secretary
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Simply the best hotel to relax and unwind. We were looking for a nice relaxing place to stay, and we found it all at Enorme Santanna. The hotel is just perfect. The facility, pools, cleanness, staff, food all 10/10 The staff is the heart of this hotel. Everyone was amicable, welcoming you with a smile every day. It is very rare to see everyone smiling and welcoming you every day that it makes me think there is a great work atmosphere. I hope that managers recognize the value of their employees as they are truly wonderful people. We have enjoyed our stay so much. I don’t need to say much more as the pictures describe it all. My only comments would be regarding the SPA. The location next to the gym with treatment rooms so close to the SPA reception is not ideal as you hear all voices from outside, so it is not possible to fully relax. Also, I felt that this place was more like a massage room than a Spa as there is no sauna, steam room, jacuzzi, and all other things that true Spa is offering. However, besides that, the massage was done very professionally.
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Date of stay: October 2021
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Efi Chasouraki, Εξυπηρέτηση πελατών/Υποδοχή at Enorme Santanna Beach
Responded Nov 29, 2021
Dear Kris, Good morning from Enorme Santanna Beach! Such a beautiful review! We are delighted to learn that the level of service provided by our staff as well as our accommodations contributed towards an enjoyable stay in our hotel. We really appreciate your positive feedback and we hope to see you again in our hotel. Kind Regards, Efi Chasouraki Enorme Hotels Secretary
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The hotel complex is beautifully laid out, the rooms are individually arranged and the buffet food is good in terms of both choice and quality.
Unfortunately, there are also unpleasant aspects: We had booked a room with our own pool. Due to strong winds, this was relatively quickly contaminated by leaves, hair and other rubbish that was blown in by the wind. The pool was not cleaned during our entire stay. That was pretty disgusting. We could have had it cleaned for a fee. If I book a room with a pool, I expect it to be kept in a usable condition for the duration of the stay, free of charge - after all, we paid for the room including the pool.
We practically had to beg at reception for fresh pool towels. The late checkout (on our wedding day), which we had requested long in advance, was not possible and would have cost €50 for 2 hours.
Unfortunately, the service in the restaurant was also extremely inattentive. Drinks often came after the main course, and sometimes we had to take plates away ourselves because the staff didn't take care of it even after waiting 15 minutes. It was similar at breakfast, coffee often didn't arrive until we were halfway finished. Cappuccino is chargeable, but we weren't told about it when we ordered.
Overall, it's a shame because the hotel has more potential and the things mentioned above could have been avoided with little effort. But we won't be coming back.
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Date of stay: October 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel positively surprises with its modern architecture so that everyone can find a place for themselves. The view from the rooms is breathtaking; you can see the sea and the mountains. Additionally, we recommend swim up rooms with a pool shared by several rooms, and most importantly, with beautiful views. But all this is nothing because the biggest advantage of this hotel is the quality of service on the level of hotels' branches like Ikos or Four Seasons. Great food and service at the bar. Breakfast and dinner are in the form of a buffet, and everyone can find something for themselves.
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Date of stay: May 2022
Value
Cleanliness
Service
Room Tip:we recommend swim up rooms, they have beautiful views and the swimming pool is bigger than in...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Efi Chasouraki, Εξυπηρέτηση πελατών/Υποδοχή at Enorme Santanna Beach
Responded May 16, 2022
Dear Małgorzata, We would like to thank you for this positive review! Your kindly words for the quality of our services, the food and the overall facilities of our hotel, give us a great pleasure! We really hope to see you again in the near future, Kind Regards, Efi Chasouraki Enorme Hotels Secretary
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We've chosen this resort as first half of our honeymoon trip and if we had to choose again, it would be the same. What an amazing place, with amazing people, above and beyond level of service and amazing food.
We arrived a little-bit exhausted du to long travel, but already the welcoming energy of the hotel staff and exceptional check-in process has immediately filled us with positive energy.
The personnel of this hotel is far above expected, always smiling, and helpful; although wearing full-protective covid gear (mask, latex hand gloves) also outside in the burning Crete sun. The breakfast and dinner services was various and delicious; I especially enjoyed short discussions with kitchen staff on what was offered that day. Thank you again for feeding me to full every day! :D
Hotel is new, positioned on a quite peaceful location and is a good starting point for various road trips around.
We loved every second here and you helped us to create many beautiful memories. Thank you!
Tine
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Date of stay: June 2021
Cleanliness
Service
Sleep Quality
Room Tip:sea-view ;)
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Efi Chasouraki, Εξυπηρέτηση πελατών/Υποδοχή at Enorme Santanna Beach
Responded May 19, 2022
Dear Tine, Good afternoon from Ierapetra! We would like to thank you for your preference to visit our hotel, during your recent visit to our island! It was our pleasure to welcome you, especially for one of your unique moments, of your honeymoon. Your beautiful words about the staff service, the quality & the variety of the breakfast & dinner menu and the overall facilities of our hotel are really appreciated! We are looking forward to welcome you again in our hotel! Kind Regards, Efi Chasouraki Enorme Hotels Secretary
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The Enormous Santanna Beach Hotel offers an optimal basis for a special holiday. The culinary offer is very rich and offers something for every taste. In addition to a rich breakfast in the morning, waiting in the evening changing dishes. The food is mostly signposted. There is also a good range of vegetarian options. The variety of (changing) traditional dishes is also great! Also worth mentioning is the friendly staff. Those are numerous In the restaurant area present and take care of beverage requests, Have an eye for the cleanliness of the seats And always make sure that Am Buffet is always refilled.
The hotel is very well maintained and clean overall, the rooms are cleaned daily. Daily there is a bottle of water for the minibar.
We took advantage of the massage offer in the hotel. Here we each received 15 minutes extra for a massage of our choice. Maria made sure that we felt very comfortable during the Cretan massage. Absolutely recommended, who wants to add something to the feel-good!
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Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip:Je nach Lage des Zimmers, muss Zum Restaurant sowie zum Parkplatz gegangen werden! Bei...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at the hotel for 7 days and we can recommend it to everyone. The staff is extremely friendly and attentive. There are many activities that you can use at the hotel, e.g. fitness, spa etc. The beach is very beautiful, it is not a sandy beach but it is very clean and the sea is very clear and you cannot cut yourself on the large stone slabs. The food is excellent and very authentic. We would recommend this hotel at any time.
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Date of stay: August 2023Trip type: Traveled as a couple
Room Tip:Wenn man die Insel erkunden möchte, wäre ein Auto sinnvoll
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I ordered superior room and got room number 204 who was nothing like the photos of superior rooms the resort website published. The front desk wasn’t helpful and said all the superior rooms are fully booked so either pay extra money for upgrade room or leave and got your money back (Im not in my country and got nowhere to go). Very disappointing. Not recommend
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Date of stay: July 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Yianna Aretini, Εξυπηρέτηση πελατών/Υποδοχή at Enorme Santanna Beach
Responded Sep 20, 2023
Good afternoon from Crete! At first we would like to thank you very much for taking the time to post your comments in public! Yet, we are a little shocked by the details concerning our staff especially and the assistance provided, given that we always try our best to fulfill all guests wishes and preferences Further to our cross check, your room was indeed a Superior room, that has plenty of space and sitting area. As you can understand, though, the photos that are uploaded are samples of the style in the majority of every room type since it is not possible to photo-shoot every room of the hotel. We feel sorry that we did not manage to fulfill your expectations but still we hope that you will give us the chance to accommodate you in the future! We wish you health and prosperity Kind regards, Yianna Aretini Enorme Hotels Secretary
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I can not tell you how highly I rated this hotel. Facilities are excellent, but the stand out thing for me was the quality of the staff, nothing seemed like too much of a bother. A perfect example of that was the young lad who went 2 miles into town to fetch cigarettes for me (and seemed genuinely shocked that I gave him a tip for doing so.)
You can measure a hotel by many different criteria - I’ve stayed in hotels with better facilities, in more prime locations, with better views, with a more unique feel etc etc - but I’ve never stayed in a hotel that is minimum 9/10 in every criteria you can use to measure it.
I hope the management realise what an asset they have in their staff. I can’t remember everyone’s names, but if you read this review Manos, Effi, Daniela and many more do a fantastic job of representing your brand!
I will definitely be back and thoroughly recommend to anyone looking for a fantastic place to stay in southern Crete.
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Date of stay: August 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Efi Hasouraki, Άλλο at Enorme Santanna Beach
Responded Sep 10, 2020
Dear Tom, Hello from Crete! It was a great pleasure to welcome you to Enorme Santanna Beach recently and we appreciate the time you spent to write us your personal review. We are very glad that our overall services met your expectation and we have already proudly shared your review with our team, who are delighted to hear that they were helpful and we can assure you on how positive the impact is for us. Thank you once again for your wonderful words and for your recommendation to our future clients. We are looking forward to welcoming you back in the near future. Best regards. Efi Hasouraki Enorme Hotels Secretary
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Hi, the hotel has a beach, grey sand but within the water it’s stony. However the spot is super nice and quiet. And the most beautiful sandy beach : the golden beach is in Chrissi Island not far :)
There are more places to choose from in the Ierapetra area.
PRICE RANGE
$120 - $248 (Based on Average Rates for a Standard Room)
LOCATION
GreeceCreteLasithi PrefectureIerapetra
NUMBER OF ROOMS
69
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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