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Average
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About
4.0
#15 of 48 hotels in Heraklion
Location
4.6
Cleanliness
4.3
Service
4.2
Value
4.1
Hotel Marin, with its main objective of highlighting the Cretan hospitality and the professionalism of its staff, has become a favorite place of stay, whose history dates back to 1979. The hotel belongs to the luxurious category of accommodation and has 44 rooms next to the small Venetian harbor of Heraklion, a number of them with beautiful views of the Cretan Sea. We have been renovated in 2021 and we have decorated our rooms with discreet simplicity in order to create a relaxed and pleasant environment for our guests. We would like also to welcome you to Heraklion city which the vibrant center and the biggest cretan port are only a few steps away from the hotel. The magnificent view of the harbour and the famous fortress of Koule impresses all who have the privilege to enjoy from one of our fine Sea View rooms or from our restaurant Gazebo, where you can choose to for a complimentary breakfast or a casual meal during the day. The relaxed environment and friendly atmosphere prevails throughout the year makes the Marin hotel an excellent choice for your stay in our city. We belong in the luxurious category and we stay open all the year. We will be delighted to meet you in person in your next trip!
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Marina View
Bay View
Languages Spoken
English, Greek
Location
Epimenidou 46, Heraklion, Crete 71202 Greece
Name/address in local language
Marin Hotel
759 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
The hotel reception was very nice and helpful with a car rental. However, we learned that after paying and booking via booking.com online that we didn't get breakfast! Be aware! The room was small but adequate - but it didn't look out upon the beautiful port as the photos show, rather I was looking into someone's balcony - be aware! We were so disappointed and wanted to see the view as this was our first time in Crete, Greece. And their site looks so lovely with large rooms and terrific views. The room and especially the bathroom were very tiny. It was difficult to take a shower nor was it that clean either. The receptionists both were very helpful. But be weary if you are excited to see the beautiful views and have breakfast that they show online - you must check it out or you will overpay and be under served. When I checked online for the date we booked, it was more than 10+ euros less than I paid. So why no breakfast or view? The answer is don't book via booking.com! Disappointed.
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Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip:Â Do not book via booking.com as you will not receive breakfast or a view of the port/water.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manolis Kalaitzakis, General Manager at Marin Hotel
Responded 4 weeks ago
Thank you for choosing Marin hotel for your recent stay in our city. I was delighted to hear you had an enjoyable time at our hotel. It was a pleasure to have you as our guest and we hope to welcome you back soon. I promise that daily, our hotel’s staff will be working hard to make our guests happy and feel our hotel as their home. Best regards Manolis Kalaitzakis Hotel manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is located on top of a hill with a perfect view towards the Iraklion Venetian port, esp. in the breakfast room. My room was perfectly equipped and had a small terrace which was under sunshine all along the afternoon. The hotel team put an effort to make it sterile clean during the COVID-19 pandemic. The rental car I used to drive around in Crete could be parked in the nearby Port Parking lot. I can only recommend that hotel!
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Date of stay: August 2021
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Our first overnight stay here (we usually opt for the Lato just up the road when we have an evening arrival). The room was small, the bathroom tiny but we found it adequate for a one night stay - comfy bed and quiet. However, despite the great views from the top floor breakfast room, the quality of the breakfast itself was poor - powdered egg omelette, tinned fruit cocktail….probably back to the Lato next time.
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Date of stay: April 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manolis Kalaitzakis, General Manager at Marin Hotel
Responded Apr 26, 2024
Thanks for your staying in our hotel. Daily, we are working hard to make our guests happy. We are appreciating your feedback which will help us to upgrade our services and I will personally address the issues your mentioned in your reviews and thank you reporting it to us. Best regards Manolis Kalaitzakis Hotel manager
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Excellent location: walking distance to restaurants, the port, laundry. Safe neighborhood. Hotel located at a corner, well lit, easy to find. Buses parked a block from the hotel. 15 minutes from the airport. Modern rooms with balconies. Very small bathrooms (not comfortable: no space to spread your toiletries, to hang towels, no counter space. The shower was a cubicle with a folding door (very small, not for regular size bodies). Rooms have a phone to call the front desk. We found no shampoo or soap in the dispensers. The air conditioning did not work in the rooms and we were told to open the window. The manager came the next morning and solved the problems. Good customer service at night depending on who is there. One guy was extremely nice and people friendly, the other one was not. Breakfast on the 5th floor, magnificent view to the port and bay. Variety of food, cold, hot, omelets, pastries, espresso machine,variety of juices, teas. Excellent internet connection
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manolis Kalaitzakis, General Manager at Marin Hotel
Responded Apr 26, 2024
Thanks for your staying in our hotel. Daily, we are working hard to make our guests happy. We are appreciating your feedback which will help us to upgrade our services and I will personally address the issues your mentioned in your reviews and thank you reporting it to us. Best regards Manolis Kalaitzakis Hotel manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed in Room 401. Fabulous view from our private balcony. Functional room with comfy beds and a fridge. Good bathroom. Beautiful views from the breakfast room. Lots of choice at breakfast. Great location for the port, fortress, buses and taxis. 10 minutes walk to Lion Square and 5 minutes away from a very nice large supermarket. All the staff were friendly and welcoming and Demetrius was especially helpful. Used the recommended taxi service for transfers and very pleased with it and we were able to leave our luggage at the hotel on check out day as we had a late flight. We had a wonderful time. The hotel was fantastic value.
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Date of stay: April 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We had the room with huge terrace overlooking the harbour which had an amazing view. Shade and sun at all times of day. Great location near to harbour (both for visiting the fortress and for catching the ferry to Santorini!) and walking distance of lots of restaurants. Their own restaurant is only open for breakfast, but there was a lot of choice (buffet style) and even better views from this top floor. We arrived in a rental car but there was nowhere to park until luckily someone vacated a space in the free area on the street; this would have been a pain if we were keeping the car, but actually we had arranged for it to be collected from here.
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Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manolis Kalaitzakis, General Manager at Marin Hotel
Responded Jun 10, 2024
Thank you for choosing Marin hotel for your recent stay in our city. I was delighted to hear you had an enjoyable time at our hotel. It was a pleasure to have you as our guest and we hope to welcome you back soon. I promise that daily, our hotel’s staff will be working hard to make our guests happy and feel our hotel as their home. Best regards Manolis Kalaitzakis Hotel manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at this hotel for 2 nights , and had one of the worst experiences. Our door got locked from inside , we couldn’t get out, made a complain at the reception. The manager promised to fix it, we returned back to the room and the situation was the same, though we were told by the manager that it was fixed. We were shifted to another room which was even more dirtier and unclean . The bathroom was in a very shabby state. The person at the reception was very abrupt and rude to my travel companion which is uncalled for. Except for the location , there is nothing in this hotel. I would strongly refrain and advise people from not checking into this hotel ever.
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Date of stay: September 2023Trip type: Traveled with friends
Room Tip:Â At least provide clean rooms , clean bathrooms and be pleasant to your customers
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manolis Kalaitzakis, General Manager at Marin Hotel
Responded Sep 12, 2023
Thanks for your staying in our hotel. Daily, we are working hard to make our guests happy. We are appreciating your feedback which will help us to upgrade our services and I will personally address the issues your mentioned in your reviews and thank you reporting it to us. I am very sorry that the reception person's suggestions not leave both doors open (balcon door - room's door) at the same time, are taken as rude. When it's windy and the balcony door is open we don't leave the room door open, so we can have direct access to the second room which you had. Unfortunately, with the sudden and forceful closing of the door, a small spring in the internal mechanism of the door went away from his position. The locksmith came to your door twice. As a hotel we did not ask you to pay us for the damage caused by this negligence. We immediately changed your room because the damage to the lock was impossible to repair in half an hour, a suitable part had to be found from a similar lock. Her repair was completed at 10:00 pm. Best regards Manolis Kalaitzakis hotel manager
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Great location near the marina … walking distance to main shopping area and restaurants etc. Room was fairly small … two single beds put together as a double, reasonably comfortable but not luxurious. Check in/out very easy and reception staff very friendly. The view from the breakfast room over the port was lovely and the breakfast was your normal run of the mill stuff. The hotel was nice. My only complaint really was that it had a Seaview with a small balcony but couldn’t enjoy it because every six minutes or so there was a plane leaving the airport and they’re quite low and noisy. From very early in the morning till well past midnight. Crete must have an incredibly busy, 🤔
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled solo
Room Tip: If you’re a light sleeper, bring earplugs or noise cancelling headphones because the planes will...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manolis Kalaitzakis, General Manager at Marin Hotel
Responded 4 weeks ago
Thank you for choosing Marin hotel for your recent stay in our city. I was delighted to hear you had an enjoyable time at our hotel. It was a pleasure to have you as our guest and we hope to welcome you back soon. I promise that daily, our hotel’s staff will be working hard to make our guests happy and feel our hotel as their home. Best regards Manolis Kalaitzakis Hotel manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Small hotel on the right place - a few steps to the potr & to the Center & to the Airport. Very friendly staff. All of them could help. No problem to add one more night extra incl an extra bed for my mother. The matresses were so good, we slept so good. All rooms are quiet. Breakfast delicious. The breakfast room is on the top floor where is beautiful view to the port & the old fort.
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Date of stay: July 2023Trip type: Traveled as a couple
Room Tip:Â Free Parking is available on the road around 100-150 m
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Great welcome, despite we arrived at midnight. Lovely compact room. Good breakfast with a number of choices, including Fired Eggs Beans and sausage. Friendly staff. Great views right by the sea/port. Bus Station around the corner.. 10 minute walk. Good value. Would use agin.
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Review collected in partnership with this hotel
Date of stay: January 2020Trip type: Traveled as a couple
Room Tip:Â shut door hard. it is a heavy fire door and fits to precision so you must make sure the door is...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MarinHotel-Owner, Ιδιοκτήτης at Marin Hotel
Responded Jan 16, 2020
Dear guest, thank you for choosing our hotel for your stay! We fully appreciate your review! We will be happy to see you again on your next trip! Best regards!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Breakfast time: 07:00-10:00 daily.
The distance from our Hotel to the ferry terminal is only 5 minutes walking.
You can have Early Breakfast service, any time you want.
Looking forward to welcoming you to the Marin dream Hotel, we remain.
Best regards
Manolis Kalaitzakis
hotel manager
They don't have airport transportation. We also arrived late at night and had no trouble getting a taxi at the airport (this was cheaper than using the taxi they will book to meet you).
The Ferries' Terminal to Santorini is 10 minutes walking distance from our hotel, apporx. 600-700 meters away.
• TAXI TRANSFER
Always there, are many taxi which are waiting to transfer passengers in the city.
Taxi will cost approx. € 07,00 – 10,00 (it depends on how many luggage have you).
For rent a car, we have cooperation with loca rent a car office
and special rates for our guests. Please e-mail us the dates
and our collaborator will inform you with an offer.
Looking forward to welcoming you to the Marin dream hotel we remain.
Best regards
Manolis Kalaitzakis
hotel manager
Don't consider the bus as if you can get one at that time of night you will still have to drag your bags to the hotel. The hotel is very close to the ferry terminal and would be only about a 2 - 3 minute taxi ride away. I did not use a taxi while in Heraklion so I do not know the cost. The staff at the Marin Dream Hotel are very helpful so why not send them an email and ask their advice. Enjoy your trip.
Matala is 30 minutes away, you can take the bus that is 5 minutes walking from the hotel
enjoy your time in Create, the heraclion museum and the knossos Palace is a must
There are more places to choose from in the Heraklion area.
PRICE RANGE
$67 - $104 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
marin dream heraklion, hotel marin dream
LOCATION
GreeceCreteHeraklion PrefectureHeraklion
NUMBER OF ROOMS
44
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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