Neptuno Beach

Neptuno Beach

Traveler (952)
Room & Suite (144)
Pool Bar at the smartline Neptuno Beach
Dining (77)
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About

#1 of 1 all-inclusive in Heraklion
Location
4.4
Rooms
4.0
Value
4.4
Cleanliness
4.6
Service
4.7
Sleep Quality
4.3
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Beach Resort . Suitable for Couples and Families
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Beach
Billiards
Children Activities (Kid / Family Friendly)
Kids club
Wifi
Pool / beach towels
Outdoor pool
Bar / lounge
Restaurant
Breakfast buffet
Snack bar
Poolside bar
Darts
Entertainment staff
Evening entertainment
Table tennis
Airport transportation
Facial treatments
Massage
Baggage storage
Concierge
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Laundry service
Room features
Air conditioning
Private beach
Safe
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Family
Family Resort
Languages Spoken
English, French, German, Greek and 1 more

Location

Vagias 3, Heraklion, Crete 714 14 Greece
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 60 out of 100
60
N. Kazantzakis Airport
Kerameikos
8 minAthens Metro
4.5
4.5 of 5 bubbles799 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Neptuno Beach hotel receives high marks for its commendable service, with staff members going above and beyond in terms of friendliness and efficiency, ensuring both the rooms and public spaces remain spotless. While some guests find the music and entertainment lacking in variety, the overall atmosphere is deemed relaxing. Room cleanliness is consistently applauded, though space constraints have been a concern for a few. The hotel's amenities, particularly the pristine pool and diverse dining options, are popular among guests. The hotel's location is another highlight, offering easy beach access and convenient city connections, all adding to its perceived value.
Location
Beachfront
Atmosphere
Relaxed
Rooms
Comfortable
Value
Satisfying
Cleanliness
Immaculate
Service
Friendly
Amenities
Well-appointed

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Detailed Reviews
Lucy C wrote a review Aug 2024
+1
5.0 of 5 bubbles
Just back from 7 nights at this hotel with my friend. When booking there was no option for a twin room so we booked an inland double room and emailed the hotel to advise we would prefer twin beds, as we were not a ‘couple’. When we arrived they had acknowledged this request and showed us to our room which was a ground floor, modern, triple room with a terrace immediately overlooking the pool; we couldn’t have been more pleased! The hotel is right on the beach with plenty of loungers exclusively for those in the hotel (yes people put their towels on early in the morning but there were always enough); pay €10 for a beach towel which gets refunded after your stay. Beach was quite windy on most of the days and water a bit choppy but we welcomed the breeze as it was so hot; 33/34 most days. Drinks can be taken down to the beach from the pool bar. Hotel has a large pool, lots of outside seating, large pool bar and a good quality all inclusive buffet with lots of choice and variations, but not too much. Beer on draught and all drinks/cocktails were good. Hotel entertainment not really our thing but there was stuff for kids in the evening and different themed nights for adults. Really relaxed atmosphere, families sitting around playing cards/games, music playing and people chatting. Hotel was spotless with cleaner in every day and towel change, staff extremely friendly, helpful and knowledgable speaking several languages and happy to provide information about local amenities, restaurants, places to visit and shopping etc. There is not much directly outside of the hotel, a couple of beach bars, some beach shops, a few small cafes and a supermarket. We travelled to Heraklion port to eat out a few times; lots of restaurants and shops here to choose from, is about 15 minutes away and roughly €12-17 in a taxi which reception can call for you. Great all round place, we thoroughly enjoyed our stay here and would recommend. Thank you to all the staff there for helping us with anything we needed and genuinely making us feel so welcome.
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Date of stay: August 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grigoris Stamatakis, Γενικός Διευθυντής at Neptuno Beach
Responded Aug 29, 2024
we would like to warmly thank you for the time you dedicated to write about your experience at Neptuno Beach! Our main goal is to provide our guests with the best experience possible and getting this kind of feedback from you is rewarding! Thank you for your acknowledgment of all the hard work and commitment by our associates! Your satisfaction is our top priority, and we look forward to welcoming you back in the future. Warm Regards
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Thomas P wrote a review Oct 2024
5.0 of 5 bubbles
We spent a wonderful holiday as a family of four at Neptuno Beach in Crete.

Everything really fit - our expectations were more than exceeded. Top cleanliness, high and honest hospitality, culinary variety (with delicious local specialties) and pleasant entertainment program.

We would particularly like to highlight the friendliness and service of the staff, who have been well-rehearsed for years and work with friends. The staff have super supported us with every wish and after almost two weeks, we have “almost” belonged to the family.

The location is really good, you can reach Heraklion quickly and cheaply by bus, but is so far outside the city that you can enjoy a beautiful and quiet stretch of beach. Due to the fact that there is a large free beach to the left of the hotel, you do not feel “squeezed” between several large hotels.

The water is wonderful and invites you to swim and snorkel.

When we are back in Crete, we will definitely visit the hotel again - for us a clear recommendation.
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Automatically translated
Date of stay: August 2024
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
cherylCor wrote a review Jul 2024
Kent, United Kingdom
4.0 of 5 bubbles
Sorry for late review.
My husband & I stayed here for 8 nights between April 27th to May 5th.
The hotel isn't too big & has a fantastic beach which is lovely and sandy.

The hotel had only been open for a few days prior to our arrival. It was not busy & we found that lovely...no queues for drinks & plenty of room in the restaurant. We went for a relaxing break & that’s what we got. Our room 837 was a superior room with a sea view 1st floor, it was perfect. Lovely view of the pool & sea with easy access of everything. Bed was really comfy but the pillows were very lumpy, not nice at all. Good shower & plenty of hanging space for clothes. One English tv channel (standard) & a safe which you had to pay to use!

There were plenty of sunbeds, lots on the beach with only a few taken. Unfortunately it was very windy everyday, as the sand was blowing around we ended up by the pool. The beds here were not as comfortable as the beach one’s were.

Restaurant. The food here was limited, I understand that AI does get samey but the food was literally the same everyday lunch & dinner with only a few different options. What was there was fairly good & we never went hungry. The staff in the restaurant did not acknowledge you at all which we felt was a bit unusual, we had more interaction with the cleaning ladies who always greeted us with a good morning/hello.

The entertainment guy was very sociable, whether it was the start of the season, but evening entertainment was playing the same songs every night & that was it. To be fair it was cold in the evenings, because of the wind, we didn’t join in the fun for very long. We had a great view from our balcony, so we could see & listen from there.

There was literally nowhere to go outside the hotel with a couple of mini markets & a cafe. We took the bus to Heraklion town which was very busy & lots of shops. The bus was really cheap, 4.80 euros return for us both, with tickets purchased from the mini market opposite the hotel.

Just before our return the amount of guests had doubled & the restaurant got really full & queues for the bar were lengthy at times as there was only ever one member of staff. There was a good range of cocktails which were made freshly & the barman in the evening remembered what we usually had, he was chatty & made an effort.

In all our time there we never saw a manager, or anyone ask us if we were enjoying our stay, which has never happened to us before. We like to leave feedback & name drop staff that were really good but we couldn’t do that at this hotel. We enjoyed our stay & chilled out but would not return.
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Date of stay: April 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grigoris Stamatakis, Γενικός Διευθυντής at Neptuno Beach
Responded Jul 26, 2024
Thank you for sharing your positive impressions with the Tripadvisor community. It is always nice to receive positive feedback. In Neptuno Beach we work very hard in order to provide outstanding service and it makes us proud that we were able to impress you. Once again, thank you for choosing to stay with us and for your feedback. We look forward to welcoming you back in the near future. kind regards,
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ariana25t wrote a review Sep 2023
+1
5.0 of 5 bubbles
Me and my family stayed at Neptuno Hotel one week and we can only say good things about it. The location is near Heraklion, you can take a bus from across the street to go visit the city. The price for the bus is 2€ and you have one each 30 minutes. Near the hotel there are many agencies where you can rent a car to travel and discover the beauty of the Crete Island.
It takes you 1 minute to arrive at the beach which is so clean and peaceful, a perfect place to relax with your family. There is also a pool at the hotel where during the day you can join a lot of fun activities , such as volleyball or aqua gym .
We were also pleased with the variety of food which was extremely tasty. Even the picky eaters can always find what to eat so this won’t be a problem for anyone. Between meals you can have some snacks at the pool bar, a coffee or some delicious icecream. Besides, you can take some fresh drinks at the
bar whenever you want to cool down.
The staff was really nice and ready to help you at any time .The rooms were spacious. They were cleaned every day and we also got new towels every time.
What we enjoyed the most was the evening schedule. We arrived at the hotel on a Friday night at 9pm and there was a white party. Andreas, the entertainer, wouldn’t let you sit down! :) Another activity was karaoke night which was really a nice experience because people were cheering so as to feel comfortable and have fun all together. There was also a night which was dedicated to the children and a traditional night with Greek live music and dancers. At the end we even joined the dancers and learned a few steps.
All in all we enjoyed our holiday the most thanks to Neptuno Hotel.
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Date of stay: August 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grigoris Stamatakis, Γενικός Διευθυντής at Neptuno Beach
Responded Sep 14, 2023
We appreciate all your beautiful comments concerning your experience at Neptuno Beach and for your time to write this review. It is always a pleasure to see that our guests have enjoyed their stay. Your comments are shared with our personnel and we are convinced that they will be encouraged by your remarks as everybody works very hard to make sure each guest feels at home. We would like to thank you for having chosen our hotel to spend your holidays and we are delighted to know that our services have exceeded your expectations and have been the reason for memorable moments. We are looking forward to welcoming you again soon. Kind regards
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John M wrote a review Jul 2024
Rio de Janeiro, RJ
+1
5.0 of 5 bubbles
Neptuno Beach is located on the beach front, with a large pool and fantastic food. Every lunch and dinner we were wowed not just at the quality and variety of food, but also by the fantastic staff who operate the kitchen and the dining rooms. The drinks were okay and were quite full of sugar, but the beer is good and cold.

The reviews left by others were quite valid, outside of the hotel there is not much to do, so make sure to book a tour in advance if you want to get outside and do something other than sit by the pool or beach.

I’d recommend upgrading to the superior rooms before you book as there is quite a difference. We did so in advance and spoke to others who didn’t and they said that they wished they had upgraded.

If you have kids it’s a great destination, but as a couple without kids, we found that there were a lot of activities geared towards kids and not enough for adults.

It should be noted that the staff are spectacular, especially the cleaning and dining staff. We had an elderly woman who cleaned our room everyday, and she was the nicest and most friendly person we’ve met in a long time. Unfortunately, I never got her name. The same is true of the guys on the grill, they were always smiling always making sure that we had a good time, and consistently delivered great food.

We’d definitely come back.
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Date of stay: July 2024Trip type: Traveled as a couple
Room Tip: There’s a 10 euro per towel deposit.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grigoris Stamatakis, Γενικός Διευθυντής at Neptuno Beach
Responded Jul 13, 2024
Thank you so much for your smashing review and for scoring us so high! It is our great pleasure to read that you have enjoyed your stay with us and that we have successfully met your expectations. Your kind comments about our lovely, attentive staff make us really proud, and will be gladly shared with the team. It is also lovely to read, that our beautiful, well-taken care of beach has been one of your highlights during your wonderful holiday. It was our great pleasure to host you and we look forward to welcoming you back very soon! Warmest regards
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Aghia wrote a review Jul 2022
West Midlands, United Kingdom
5.0 of 5 bubbles
Location
We chose the hotel because it was All Inclusive and a good location for Heraklion whilst at the same time being on the beach.

For us it was perfect for our 2 weeks stay, just relaxing, sitting down for our meals or drinks looking out at the blue sea and mountain ranges

It’s not a hotel if you expect lots of entertainment or things for the kids to do that you may expect from a large hotel geared up for large families but ideal for a 1 week stay.

Cleaning Staff
Hotel is clean, be it cleaning your room or in the morning, evening, or various times of the day when you went in for food, they kept the hotel clean and a credit to the hotel.

Pool Bar Staff
Always greeted you with a smile and looked after you throughout the day till the bar closed.

Dining Room Staff
It’s not easy feeding your guests 3 times a day, the staff were hard working, very polite, nothing too much trouble, very observant and if they saw you waiting for a table made sure they cleaned a table for you to sit on straight away.

The only issue my wife had was on the first day because she did not know where everything was asked the lady who replenishes the food who was just rude, so we kept away from her for the rest of our stay.

Cooking Staff
As others have said the food can seem to be repetitive so in my opinion, they need to promote their food selection by promoting different foods with a large sign every day saying what the “theme” is for that evening.

That way it would be talking point for the guests saying I had Mexican food tonight, I wonder what I am going to try tomorrow because you could not fault the quality of food and the service provided by the cooking staff.

Out and About
Many a day after lunch we caught the No 1 Bus into Heraklion, stop off at a different stop and explore the area on foot.

Bus tickets are 1.1-euro one way or 2 euro on the bus obtainable from the nice corner shop opposite the bus stop. Don’t forget the No 1 does not come back it changes to a No 6. If you love walking it takes an hour to walk into Heraklion, then catch the bus back.

Entertainment
The entertainment staff did their best but would recommend one day in the week the hotel brings in a professional entertainment act, magic, comedy etc.

Any Issues
The impression that I got was that rooms were allocated and if you did not like the room given, tough. Don’t know if it was because the hotel seems to be geared up for TUI Europeans guests etc priority and less to the British Guests.

I had to challenge my room location; it was hard work, but once Marina agreed to move us, we did not have any other issues for the rest of our stay.

So, depending on if you want a pool/sea view or a quieter room, make sure you get it in writing at time of booking or before you arrive at the hotel.
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Date of stay: June 2022
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Room Tip: if you want a pool/sea view or a quieter room,get in writing before you arrive at the hotel.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manos Kounalakis, Γενικός Διευθυντής at Neptuno Beach
Responded Jul 4, 2022
Dear Mr. Aghia007, We appreciate very much your comments regarding your stay with us. It is always a pleasure to receive positive feedback. We are very grateful for all your comments about our hotel - especially your praising comments about our lovely and helpful staff. Not forget to mention your kind words about our bar staff and animation team. All of us try to do our best to keep our guests happy and satisfied. Our main purpose s to make you feel like being home. We greatly appreciate that you have rated our service and staff so highly. We would like to thank you for your kind words about the cleanliness of our resort and our culinary delights. As you already know we offer a 14 day menu consisting of different dishes every day, covering Greek, Cretan and international cuisine. As you already know we had your wish noticed but all depends on availability Sir. As you saw when was possible we made immediately your wish true Sir. We are very sorry that you felt the lady for replenishing the food rude. We will investigate this. We did not have any other complaint about her behaviour and maybe was a bad moment or misunderstanding. We would like to inform you that we do not give any priority to other guests and not British guests. For us all the guests are the same and take care equally no matter of nationality. We will be waiting impatiently for your next visit in order to offer the same or even higher quality of services. Stay Safe Please! Your Neptuno Beach Team!
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hevnm wrote a review Jun 2024
Nottingham, United Kingdom
+1
5.0 of 5 bubbles
Absolutely amazing holiday, recommend the hotel to anyone.
The food was amazing and restaurant manager greeted everyone and found a table to your liking . The choice of food was outstanding, freshly cooked and very well presented.
The pool bar had a huge selection and a speedy service.
Entertainment was great , Andreas was eager to get everyone involved , along with Rita . Greek night was fab too with the guest band /dancers.
Location is only a 15 min transfer , so quickly settled into our holiday . It is tucked away in a quiet street and set in a beautiful beach . Never struggled to get a sun lounger and the beach staff kept the area immaculate .
The area could be a little quiet for some but buses run regular into the city and only 2€
Hotel and our room were spotless , never seen staff so conscientious , including the pool staff - regularly checking the water .
We upgraded our room to a superior one and I was so happy with the sea view , wine on arrival and gowns and slippers were a lovely touch .
Would love to visit again ! Fab value and wish we could have stayed longer 🥰
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Date of stay: June 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grigoris Stamatakis, Γενικός Διευθυντής at Neptuno Beach
Responded Jun 22, 2024
Thank you very much for sharing your detailed and heartfelt review of your recent stay at Neptuno Beach! We appreciate your kind words about our staff. We will make sure to pass on your compliments to them. They are indeed valuable members of our team, and we are delighted that they contributed to making your stay so special! We are very happy to hear that you enjoyed our food as much as our entertainment! It is important to us that you have a relaxing holiday here with us and enjoy the sun and water! It was a pleasure to have had you with us and thank you for investing the time to share your review with us and other travelers. We look forward to having the pleasure of welcoming you again soon! Warm Regards
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Ryszard B wrote a review Oct 2023
5.0 of 5 bubbles
Stay 20-27/09/2023. Check-in went very smoothly. The lady is very communicative in several languages. The room as described, a welcome bottle of wine and water. Clean, cleaned every day, as described. The brewing set is replenished daily. Comfortable mattress and fragrant bedding. The hotel is well-kept and safe. Internet (via Wi-Fi) available throughout the hotel - great coverage on the beach, free of charge. The beach is beautiful, clean, sandy, gently shelving and sandy bottom. Sufficient number of sunbeds. The swimming pool is cleaned daily and the water condition and quality are monitored. There was no fighting for sunbeds. Towels deposit 10E. Pool bar: good quality drinks, coffee, tea, snacks, fruit, cake, ice cream and drinking water from the dispenser - all in full range. The cuisine is a huge plus of this hotel: very tasty, especially grilled kofta, soufflés, lots of Greek food, varied menu, 3 types of wine for lunch and dinner, fruit, sweets, fish, cheese, coffee and tea. The room staff was very efficient in cleaning and changing the tables. Everyone was nice, smiling and helpful. The hotel's guests are mainly Germans, then French, Czechs and, fortunately, Poles in the minority. Animations during the day: yoga, aqua aerobics, beach ball, water ball. Evenings and animations for the Germans - ordered by the hotel manager, although the animator ANDRZEJ from the Czech Republic played a few Polish songs. Thanks Andrzej (Your Poles). The animator was alone but did everything to entertain and encourage the guests to have fun. For children, there is a small swimming pool and a playground within the hotel. A hotel worth recommending to people looking for peace, sightseeing, rest, without children.
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Google
Date of stay: September 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Janka wrote a review Jul 2024
+1
4.0 of 5 bubbles
Very nice hotel, rooms for 4 people (2 adults + 2 childrens) are older but clean, also the bathroom, towels were changed every day, very close to the beach, but sometimes there wasn't enough place under the umbrellas for people from the hotel. Very kind and helpful employees. Food was tasty, lot of salads, meat, pasta.... Great animation show with Andreas and Rita every day in pool and in the evening in the bar.
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Date of stay: July 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grigoris Stamatakis, Γενικός Διευθυντής at Neptuno Beach
Responded Jul 26, 2024
Thank you so much for this excellent review. We are delighted that you have had great holidays with us. Happy that our facilities, rooms, food, and personal services have surpassed your expectations. We look forward to welcome you again in the near future. Kind regards
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Amanda Hudson wrote a review May 2024
Liverpool, United Kingdom
+1
5.0 of 5 bubbles
My Husband surprised me with this holiday for my 50th Birthday and what a fabulous hotel he chose. We got back yesterday after a week of relaxing in the sunshine around the hotel pool and beach, enjoying the wonderful food and drinks, and making lots of friends from around the world. The hotel is spotless and our room was cleaned and we were given new towels every day. The loungers around the pool are really comfy and music is played from the bar, all English songs sung by different people and perfect for chilling. The bar staff are all great guys, smiley and happy...just watch out for the raki shots! Now for the food....I am a very fussy eater but have to say I didn't struggle with breakfast, lunch or dinner, infact I've totally eaten far too much as the food is that good, but still had to indulge in an icecream cornet that you can help yourself to by the bar...the banana icecream is amazing and so difficult to find now in the UK. There are snacks too, and the slices of cake, especially the red velvet, are just gorgeous. The wine is good too, especially the rosé, as is the beer so my Husband was pleased. There are things going on every day, including stretching exercises and aqua gym in the pool, table tennis and also volleyball on the beach, all run by the absolutely fantastic Andreas, we can't rate this guy enough! He is an amazing part of this hotel, trying to get everyone involved, but not pushy at all. One day we got the local bus, just 2 mins up the road from the hotel, bought our tickets in the little supermarket opposite the bus stop for €1.20 each, each way, and 15mins we were in Heraklion which was a lovely afternoon out, nice walk around, bought a few gifts and enjoyed a pork gyros and a carafe of wine before heading back the hotel, highly recommend doing that. We also ate out at a local taverna one night to try the local moussaka, just left at the top of the road, walk about 5 mins, which was lovely, the staff, wine and food, and the complementary dessert and raki they gave us went down a treat. The Wild Rose just on the corner was fab too, nice cocktails and beer in a chilled environment of an evening, again lovely staff. I can't rate our holiday enough from start to finish, we paid for am upgrade to a premium room and we felt it was worth it. An allround great little place, so if you're wondering whether to book then do, we already have for next year. Thank you Neptuno, can't wait to come back. Andreas we miss youuuuu 💖 Mandy & Paul (aka Elvis) 😘
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Date of stay: May 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grigoris Stamatakis, Γενικός Διευθυντής at Neptuno Beach
Responded Jun 2, 2024
Thank you for your preference in Neptuno Beach and also for the wonderful review of your recent experience with us! We always strive to keep our guests pleased since our main asset is the sincere, warm hospitality trying to accommodate all guests' requests and we are glad, based on your valuable words, to know that we have achieved that. We are delighted to read that you enjoyed your stay with us but we were more than happy when you mentioned about the helpful and friendly attitude of our staff! We look forward to having the pleasure of welcoming you back to Neptuno Beach at your next visit to Crete! Warm Regards
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Answer from Jeffrey M
24 contributions1 helpful vote
Book a private taxi go to holiday extras think we paid 30 and return inc
chriss asked a question Nov 2023
105 contributions6 helpful votes
Kosten die strandliegen Geld?
chriss asked a question Nov 2023
105 contributions6 helpful votes
Gibt es Zimmer mit 2 Schlafzimmer ?
Marten B wrote a tip Nov 2024
Gillingham, United Kingdom286 contributions1 helpful vote
5.0 of 5 bubbles
"Try to arrange full or part sea view room or even ones looking over mountains. Enjoy"
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Margaret G wrote a tip Aug 2024
London5 contributions
3.0 of 5 bubbles
"Bus stop nearby, for trip to Heraklion, bus ticket from shop opposite hotel, friendly lady there happy to answer any question with affection"
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Daniela B wrote a tip Aug 2024
30 contributions
5.0 of 5 bubbles
"Avoid family rooms if possible as you don’t get the same treatment like other guests. Try booking superior or premium rooms."
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nikos k wrote a tip Jul 2024
2 contributions1 helpful vote
5.0 of 5 bubbles
"Try the best place for holidays in creta!"
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Hehsehv J wrote a tip Jul 2024
1 contribution
5.0 of 5 bubbles
"Amazing place for 🤪 massage "
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PRICE RANGE
$159 - $321 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mareblue neptuno beach hotel amoudara, neptuno mareblue hotel, neptuno mareblue resort all inclusive
FORMERLY KNOWN AS
Zeus Hotel Neptuno Beach
LOCATION
GreeceCreteHeraklion PrefectureHeraklion
NUMBER OF ROOMS
135
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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NEPTUNO BEACH

Frequently Asked Questions about Neptuno Beach
Which popular attractions are close to Neptuno Beach?
Nearby attractions include Reef Sound Cafe & Cocktails (0.7 miles), Antiopi (0.7 miles), and Enodia (0.5 miles).
What are some of the property amenities at Neptuno Beach?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Neptuno Beach?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Neptuno Beach?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Neptuno Beach?
Yes, free parking is available to guests.
What are some restaurants close to Neptuno Beach?
Conveniently located restaurants include Thigaterra, Kritiko Spiti, and Aris Katerina.
Are there opportunities to exercise at Neptuno Beach?
Yes, guests have access to a pool during their stay.
Does Neptuno Beach have airport transportation?
Yes, Neptuno Beach offers airport transportation for guests. We recommend calling ahead to confirm details.
Which languages are spoken by the staff at Neptuno Beach?
The staff speaks multiple languages, including English, French, German, Italian, and Greek.
Are there any historical sites close to Neptuno Beach?
Many travelers enjoy visiting The Palace of Knossos (4.8 miles), Castello del Molo (Koules) (2.8 miles), and Loggia (2.6 miles).
Does Neptuno Beach have any great views?
Yes, guests often enjoy the ocean view available here.
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