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Vagias 3, Heraklion, Crete 714 14 Greece
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Traveler (567)
Room & Suite (116)
Dining (70)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 06/30/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Neptuno Beach
Updated 06/30/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#6 of 56 in Heraklion
Location
4.2
Cleanliness
4.5
Service
4.6
Value
4.2
Travelers' Choice
Beach Resort . Suitable for Couples and Families
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Beach
Billiards
Children Activities (Kid / Family Friendly)
Kids club
Secured parking
Wifi
Pool / beach towels
Outdoor pool
Bar / lounge
Restaurant
Breakfast buffet
Snack bar
Poolside bar
Darts
Entertainment staff
Evening entertainment
Table tennis
Airport transportation
Car hire
Facial treatments
Massage
Salon
Baggage storage
Concierge
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Laundry service
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Room features
Air conditioning
Private beach
Safe
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Ocean View
Languages Spoken
English, French, German, Greek and 1 more

Location

Full view
56Somewhat walkable
Grade: 56 out of 100
15Restaurantswithin 0.75 miles
7Attractionswithin 0.75 miles
614Reviews93Q+A84Room tips
Traveler rating
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Martyna R wrote a review May 15
1 contribution
We spent one week in this hotel and that was great time! Delicious dishes, lovely and helpful staff and funny DJ who take care of ours afternoons and evenings! Thank you so much! I recommend for all! :)
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Date of stay: May 2022Trip type: Traveled
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Response from Manos Kounalakis, Γενικός Διευθυντής at Neptuno Beach
Responded 3 days ago
Dear Mrs. pannarosanna, We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. We are grateful for all your comments about our hotel - especially your praising comments about our lovely and helpful staff. Not forget to mention your kind words about our animation. We greatly appreciate that you have rated our service and staff so highly. We will be waiting impatiently for your next visit in order to offer the same or even higher quality of services. Thank you very much for your recommendation! Stay Safe Please! Your Neptuno Beach Team!
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Rynno V wrote a review Oct 2021
2 contributions
Hotel is clean, people were very friendly just from the first minute we arrived. Our room faced the pool area but after 11pm there was no problem with any noise etc. There was no problem even before 11 pm. Food was OK+. Anna and Andreas are great entertainers and did their best with kids program etc. Thank you all, we had a wonderful stay and vacation.
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Date of stay: October 2021
Value
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Response from Manos Kounalakis, Γενικός Διευθυντής at Neptuno Beach
Responded Oct 29, 2021
Dear Mr./Mrs. Inspiration, We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. We are grateful for all your comments about our hotel - especially your praising comments about the friendliness, and professionalism of our staff. Not forget to mention your kind words about the cleanliness of the hotel. We greatly appreciate that you have rated our service and staff so highly. We are very happy about your excitement about our culinary delights. As you already know we offer a 14 day menu consisting of different dishes every day, covering Greek, Cretan and international cuisine. We would like to thank you also for your review concerning our animation and our staff in general. We will forward your kind words to them. We will be waiting impatiently for your next visit in order to offer the same or even higher quality of services to you and your family. Stay Safe Please! Your Neptuno Beach Team!
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Karolina M wrote a review Oct 2021
8 contributions2 helpful votes
It was an unforgettable stay. Perfect location, walk distance to Heraclion. Absolutely lovely staff, it was pleasure to spend our vacation with you! Exceptional food. Nice beach and room. I recommend it for couple mostly.
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Date of stay: October 2021
Value
Cleanliness
Service
1 Helpful vote
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Response from Manos Kounalakis, Γενικός Διευθυντής at Neptuno Beach
Responded Oct 28, 2021
Dear Mrs. Karolina, We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. We are grateful for all your comments about our hotel - especially your praising comments about our lovely staff. Not forget to mention your kind words about the beach and the room. We greatly appreciate that you have rated our service and staff so highly. We will be waiting impatiently for your next visit in order to offer the same or even higher quality of services to you and your family. Stay Safe Please! Your Neptuno Beach Team!
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Kate1974 wrote a review Sep 2021
Munich, Germany162 contributions369 helpful votes
This review comes from Hannelore, Regina, Paul and Ingrid: Friendly staff, we felt so welcome. Especially Sara the manager was helpful and cared about the guest. Surrounding the hotel there is not so much to do - we rented a car which was easy. rooms very nice, food excellent & the beach has lots of loungers as does the pool. Drinks are free flowing . We would def comeback !
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Date of stay: September 2021Trip type: Traveled
Room Tip: Super quick transfer time to airport Heraklion
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Response from Manos Kounalakis, Γενικός Διευθυντής at Neptuno Beach
Responded Sep 30, 2021
Dear Mrs.Kate1974, We appreciate very much your comments regarding your stay in our resort. It is always a pleasure to receive positive feedback. We are grateful for all your comments about our hotel - especially your praising comments about the friendliness, politeness, and professionalism of our staff. Not forget to mention your kind words about the cleanliness of the hotel and the rooms. We greatly appreciate that you have rated our service and staff so highly. We are very happy about your excitement about our culinary delights. We offer a 14 day menu consisting of different dishes every day, covering Greek, Cretan and international cuisine. We would like to thank you also for your kind words concerning our Housekeeping Manager Sandra. We will forward your excelent review to her and she will be very happy. Thank you very much for your recommendation. It is very important for us and it gives us more power and motivation to do even more in order all of our guest to have a memorable stay and feel like being home. We will be waiting impatiently for your next visit in order to offer the same or even higher quality of services to you and your family. Stay Safe Please! Your Neptuno Beach Team!
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rehley wrote a review Sep 2021
Minneapolis, Minnesota84 contributions56 helpful votes
The location was excellent on a beach that you could walk both ways a great distance. And the hotel upgraded us to a very nice room overlooking the sea with a large balcony (pictured) and the overall condition of the hotel is good and the location beyond being on the sea is good as well, about a 3 mile drive from the venitian harbor. However, if you have been to an all inclusive in the Caribbean, Mexico, or etc, do not expect the all inclusive to be like that. The room prices were fairly reasonable for an all inclusive hotel, but simply stated the food was not good And we ate away from the hotel for dinner each evening because of it and the drinks were bottom shelf. Absolutely don’t choose this hotel based on the all inclusive but if you want a nice place on the beach and the prices are similar to non all inclusive it may be for you. it was hard for me to get over the all inclusive, so I rated this the lowest of the six hotels we stayed at during our 17 days in Crete
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Date of stay: September 2021Trip type: Traveled
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Response from Manos Kounalakis, Γενικός Διευθυντής at Neptuno Beach
Responded Sep 27, 2021
Dear Mr. rehley, We are very happy that you have been a guest of our resort and we appreciate very much your comments regarding your stay with us. It is always a pleasure to receive positive feedback. We are grateful for all your comments about our hotel - especially your praising comments about our hotel, its location and of course the free upgrade from us to superior room with sea view. We are really sorry that, despite our best efforts to satisfy you, you have had bad impressions of our hotel. It makes us very sad that you were not satisfied with our culinary offer. We offer a 14 day menu consisting of different dishes every day, covering Greek, Cretan and international cuisine. As a rule, the guests praise our food offer and congratulate our chef for the variety of flavors and the large selection. Concerning the quality of the drinks we do offer very good quality and also some brand names in our all inclusive program and we are very sorry that we didn’t meet your taste here also Sir. We searched our logbook and unfortunately there was no complaint from yourside, as you mentioned when checking out on the day of departure, everything was ok. We are really very sorry, if you had reported to reception, we would certainly have been able to find a solution together and help you. We would have been delighted to meet you personally, to discuss your comments with you and to help you on site and find a solution together with you. This helps us to improve continuously and we could have made your holidays more comfortable on site. After your departure there is unfortunately nothing more we can do to improve your bad impressions. Nevertheless, we thank you for your time and for your opinion and hopefully we can still welcome you as guests again soon, so that we can perhaps convince you through our offer and services. Hospitality is our top priority. Stay Safe Please! Your Neptuno Beach Team!
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Sharon H wrote a review Sep 2021
1 contribution
Just returned from another 2week stay at Neptuno Beach. As always staff were very welcoming and friendly. Hotel spotless, great food and drinks cannot fault anything, staff go that extra mile to ensure your stay there is comfortable relaxed and fun. We stay in superior side sea view room and actually request room at side of kitchen and have never experienced noise early morning from staff as previously mentioned in some reviews and was asked regularly if they were disturbing us. Due to Covid restrictions the hotel environment is quieter than normal but wherever you holiday you would experience the same. The rooms are adequately sized (you don’t go on holiday to sit in your room all the time) therefore you don’t need large rooms. I have made some lovely friends with the staff there and am already looking to book again for next year. The beach boy was lovely constantly walking around ensuring the sunbed area was clean and tidy removing empty glasses and cleaning ashtrays as well as taking to clients , all the kitchen and restaurant staff were lovely and the bar staff would already have your drinks prepared if they saw you walking up to the bar. Best holidays ever at neptuno beach … Thankyou from Sharon and Andrew (room 103)
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Date of stay: September 2021Trip type: Traveled
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Response from Manos Kounalakis, Γενικός Διευθυντής at Neptuno Beach
Responded Sep 26, 2021
Dear Mrs. Sharon, We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. We are grateful for all your comments about our hotel - especially your praising comments about the friendliness, politeness, and professionalism of our staff. Not forget to mention your kind words about the cleanliness of the hotel and the rooms. We greatly appreciate that you have rated our service and staff so highly. We are very happy about your excitement about our culinary. We offer a 14 day menu consisting of different dishes every day, covering Greek, Cretan and international cuisine. We would like to thank you also for your review concerning our beach boy, kitchen, restaurant, and bar staff. We will forward your kind words to them. We will be waiting impatiently for your next visit in order to offer the same or even higher quality of services to you and your family. Stay Safe Please! Your Neptuno Beach Team!
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Jan Z wrote a review Sep 2021
44 contributions10 helpful votes
+1
After one week stay in Neptuno Beach i am very surprised by high rating of this hotel. This is definitely not 4star hotel according to european standards. I will try to make some recommendation of improve to get to the 4star rating. Now it is barely 3 stars. 1) Define the size of the room on your website! The superior double for three guests has max 20 sqr. meters. It makes long stay very uncomfortable and in addition there is not enough storage space, not even a small entry place where to put shoes, suitcase or other stuff. Actually you enter from outside straight to the bathroom. But the worst thing is, that you can't find the information about size of the room on the hotel website. This is just a trap. 2) Make some arrangement to get the room quiet! The superior double is so noisy that you can't sleep most of the night. The doors are like paper and there is space under it (photo) so you can here every sound from outside. The "best" is that around 6am the staff starts to move with cleaning and catering trolleys around the place and it means you can't sleep anymore. 3) Clarify what the side sea view means! Because in our case it means that straight from the room you see only jungle neighborhood and nearby hotel. Only from the balcony you can see part of the sea (photo). 4) Put the airing in to the shower not only to the toilet and check the air conditioning sometimes! As the shower is part of the room all of the water stays in the room and together with the high temeprature the air in the room is like in the deepest tropical jungle. Air conditioning is not able to get it much better. 5) Put some basic equipment to the room (paper tissues, shoehorn)! Instead of it we had in the room bathrobes and I am still not sure for what reason - there is no wellness in the hotel. 6) Make sure your staff keep the beach clean! Beach can be much better if the staff do some basic things. For example instead of morning rest (photo) they can put the sand off the deckchair with some broom. It can't take more than 30 minutes. It would be also fine when somebody at least try to get rid the beach of cigarette butt. Kids playing in the sand full of it is not ok at all. Also cleaning the common toilets near to the pool during the day wpuld be great. 7) Improve the variety and quality of food and drinks! I must say that some off the food is not bad at all (fruits, sweets, local specialites) but most of it is really really similar (grilled chicken, grilled pork, grilled minced meat, souvlaki etc.). After few days we were forced to start going to the nearby restaurants. The drinks are just basic and I must say most of them is not good at all. Finally I drank only rose and beer. In the end few positives - Cleaning ladies do very well and the room was nicely clean every day. Wireless connection is very strong - not standard in hotels. Nice and clean pool.
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Date of stay: August 2021Trip type: Traveled
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Response from Manos Kounalakis, Γενικός Διευθυντής at Neptuno Beach
Responded Sep 2, 2021
Dear Mr. Jan Z, Thank you very much for your rating Sir, even though it was not very positive. We are really sorry that, despite our best efforts to satisfy you, you have had bad impressions of our hotel. According to official specifications and regulations, the hotel fulfills more than the specified 4-star category standards. Unfortunately, the respective criteria differ from country to country. It is possible that there are some regulations here that are not mandatory in your country and vice versa. As far as the room concerns, you had a superior room with side sea view as originaly booked, and which is already described in each travel agency with fotos and room features including square meters and interior design. Your agency has all the details and you had all the information before booking. The other larger room would be family room which you did not book. As far as the cleaning staff as you mentioned does not start at 06:00 am and for sure even if it was like that they would never make noise or start so early with trolley because is a standrd procedure to avoid noise. Concerning the view of the room it was as you have booked and as the the room type states side sea view. It means that is a view to see from the side. Superior side sea view rooms have bathrobes and sleepers which guests need after shower. Paper tissues or shoehorn cannot be put because of covid regulations. We do have beach boy which is responsible and cleans every day and whole day the beach and sunbeds. The day which you took the picture, which is not allowed because of GDPR restrictions Sir, we knew the situation and was for some minutes rest of the beach boy because was dizzy. As you saw he did not leave his place in order to provide his services to our guests. If you were at the beach you would see how he cleans all and empty the ashtray, some guests do not use it but just throw cigaretes to the sand. There where you were standing next to you is the spa house where they do provide massage. Toilets are all day cleaned from our housekeeping ladies and all common areas plus the rooms daily as you mentioned too. We are very surpised by your comments concerning our buffet, in which we offer a 14 day menu consisting of different dishes every day, covering Greek, Cretan and international cuisine. As a rule, the guests praise our food offer and congratulate our chef for the variety of flavors and the large selection. Tastes are different, so it may well be that we haven't met your preferences. Our guests also mention that we do have a very good quality of drinks. We are very sorry for the felling you had and we never had any complaint from yourside during your stay and even not the day of your check out. At the reception desk when you were asked if everything was ok you just answered that all was ok and thee was nothing to complain. If you had any complaint you should just come to the reception and discuss with us in order to find a solution together. Unfortunately after leaving the hotel and never com in to contact with us we cannot help to solve a situation. Our main aim is the guest satisfaction and our guests have nice, restfull stay and feel like being home. Nevertheless, we thank you for your time and for your opinion, and hopefully we can still welcome you as guests again soon, so perhaps we can convince you through our offer and services. Hospitality is our top priority. Stay Safe Please! Your Neptuno Beach Team!
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Viktorie V wrote a review Aug 2021
2 contributions
Hotel neptuno beach was recomended for us And i know why. Hotel was amazing, personal were friendly. There were so many kind of food so you could choose. The best were the program with animators Marsa And Marc. Aqua gym, water polo and evening program were amazing and there were a lots of Fun! Marsa and Marc Are great people And we miss them so much. We recomend this hotel, we were really happy there.
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Date of stay: August 2021Trip type: Traveled
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Response from Manos Kounalakis, Γενικός Διευθυντής at Neptuno Beach
Responded Aug 29, 2021
Dear Mr./Mrs. 277viktoriev, We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. We are grateful for all your comments about our hotel - especially your praising comments about the friendliness, politeness, and professionalism of our staff. We greatly appreciate that you have rated our service and staff so highly. We are very happy about your excitement about our culinary. We offer a 14 day menu consisting of different dishes every day, covering Greek, Cretan and international cuisine. We would like to thank you also for your kind words concerning our Animation Team Mark and Marsa. Both are professional entertainers each in his/her part. We will forward your kind words to them. We will be waiting impatiently for your next visit in order to offer the same or even higher quality of services to you and your family. Stay Safe Please! Your Neptuno Beach Team!
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Daryna B wrote a review Aug 2021
Kyiv (Kiev), Ukraine30 contributions13 helpful votes
Pros We stayed at hotel for 5 days with my husband and child. Our room had enough space and had everything needed. Wifi is free for the hotel guests. There was also a balcony with a clothes dryer, which is very useful as you can hang there your swimwear. The furnishing and interior design of our room however was austere and very simple. Didn't look like a typical (as for Europe) room in a four star hotel. Although for us it didn't matter and we were pretty satisfied with our room. Overall hotel looked clean and new. Rooms were cleaned each day. The food was really good. There were two breakfasts, lunch and dinner. Each time we had a great variety of dishes to choose from. There were also three types of vine, beer and various juices. Lounge bar near the pool offering several cocktails, alcoholic and soft drinks was open all the day. Hotel stuff was very friendly and helpful. They really payed attention to details. E.g., since we arrived with a small child, there were electrical socket safety covers in our room plugged into all the sockets. Location is great. Hotel has its own sand beach with lounge chairs and umbrellas. There were also two pools: one big for adults/bigger children and one small for toddlers. Cons There were not enough electric sockets in our room. There was only one socket near the bed, located from one side. It was very inconvenient since one of us had to place their phone on a table located opposite to the bed in order to charge it. Air conditioning was weak. We had to set it to 16 degrees in order to get a normal temperature about 23-25 degrees. Hotel safe is paid. It's confusing that in four star hotel and with all inclusive option you need to pay extra for such a basic thing. Also, the safe itself looked old and had just a simple key lock - no code or some other more advanced protection.
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Date of stay: August 2021
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Response from Manos Kounalakis, Γενικός Διευθυντής at Neptuno Beach
Responded Aug 22, 2021
Dear Mrs. Darynak, Thank you very much for choosing our hotel for your holidays and also for sharing your feedback with us and all our future guests. We are very proud that you we have more than satisfied you, from the rooms, to the restaurant to, the beach. Our main aim is the guest satisfaction and as we can see we have achieved it. Also, great that we could convince you of the cleanliness of our hotel. Not forget to mention about your excitement about our culinary delights and of course our wonderful beach. We offer a 14 day menu consisting of different dishes every day, covering Greek, Cretan and international cuisine. As far as your room concerns it was a standard room reservation and the other room type that you mentioned before is the superior which is more modern. The safe unfortunately is not included in all inclusive because it is an extra charge that has not to do with the meals or accommodation. According to greek regulations there was a restriction to have one plug available. We are grateful for all your positive comments about our hotel - especially your praising comments about the friendliness, politeness, and professionalism of our staff. We will be very happy to welcome you back in our resort. Stay Safe Please! Your Neptuno Beach Team!
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Tereza B wrote a review Aug 2021
1 contribution1 helpful vote
It was one of the best vacations so far. Like the personal, food. Sea right behind the hotel, nice wiew from rooms. Also there was best animators team, Mark and Marsa are the best duo, making lovely program for days and evenings:)
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Date of stay: August 2021Trip type: Traveled
1 Helpful vote
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Response from Manos Kounalakis, Γενικός Διευθυντής at Neptuno Beach
Responded Aug 10, 2021
Dear Mrs. terka_boleckova, We are grateful for all your positive comments about our hotel - especially your praising comments about our staff. It is a delight to know that you were especially satisfied with your comfortable room, as we always do our utmost to accommodate our guest’s needs. We are very thankful about your excitement concerning our culinary delights and of course our wonderful beach. We offer a 14 day menu consisting of different dishes every day, covering Greek, Cretan and international cuisine. We very much appreciate your comments regarding our animation team. We will ishare your wonderful review with them. We will be waiting impatiently for your next visit in order to offer the same or even higher quality of services to you and your family. Stay Safe Please Your Neptuno Beach team
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PRICE RANGE
$101 - $298 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mareblue neptuno beach hotel amoudara, neptuno mareblue hotel, neptuno mareblue resort all inclusive
FORMERLY KNOWN AS
Zeus Hotel Neptuno Beach
LOCATION
GreeceCreteHeraklion PrefectureHeraklion
NUMBER OF ROOMS
135
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Frequently Asked Questions about Neptuno Beach
Which popular attractions are close to Neptuno Beach?
Nearby attractions include Reef Sound Cafe & Cocktails (0.7 miles), Bravo Water Park (0.5 miles), and Enodia (0.5 miles).
What are some of the property amenities at Neptuno Beach?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Neptuno Beach?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Neptuno Beach?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Neptuno Beach?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Neptuno Beach?
Conveniently located restaurants include Thigaterra, Kritiko Spiti, and Aris Katerina.
Are there opportunities to exercise at Neptuno Beach?
Yes, guests have access to a pool during their stay.
Does Neptuno Beach have airport transportation?
Yes, Neptuno Beach offers airport transportation for guests. We recommend calling ahead to confirm details.
Which languages are spoken by the staff at Neptuno Beach?
The staff speaks multiple languages, including English, French, German, Italian, and Greek.
Are there any historical sites close to Neptuno Beach?
Many travelers enjoy visiting The Palace of Knossos (4.8 miles), Castello del Molo (Koules) (2.8 miles), and Venetian Walls and Tomb of Nikos Kazantzakis (2.4 miles).
Does Neptuno Beach have any great views?
Yes, guests often enjoy the ocean view available here.