We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Castello City Hotel

Show Prices
GreenLeadersSilver level
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Castello City Hotel
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"}},"containerClass":null}
Add Photo Write a Review

307 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
There are newer reviews for Castello City Hotel
See the most recent reviews
Showing 137: English reviews
Palm Beach, Florida
Level Contributor
41 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
1 of 5 stars Reviewed October 8, 2013

I was with a group and they were expecting us however upon entry to the hotel we were not warmly greeted. The receptionist was extremely rude to all of us. As the tour leader I kept trying to take over and expedite the check in process but she did wanted to delay things and was in nom way helpful, There... More 

Helpful?
2 Thank tvlgrl11
CastelloManagement, Manager at Castello City Hotel, responded to this review

Dear Madam, We thank you for your stay in Castello City Hotel. It was an honour for us to accommodate you and your group. First, and most importantly, we wish to apologize for any inconvenience caused. The hotel management has read your review carefully and started a full investigation to find out what went wrong. In reply to your complaints,... More 

Copenhagen, Denmark
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed September 3, 2013

Good value hotel. 15 min walk from the port and less to the key museums. My rooms was clean, comfortable and quiet but was very dated. They are renovating though so I know some of the rooms have already been updated. Friendly staff on reception. The key plus is the restaurant - located on the rook (5th floor) with great... More 

Helpful?
Thank AussieinDenmark
Australia
Level Contributor
42 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 stars Reviewed September 3, 2013

This place is a basic city hotel, not too far from the port by taxi. However, you can walk to the centre of town easily. The single room was tiny and a bit depressing. When I complained about it and the fact the air conditioner didn't work I was moved to a better room without extra charge. The best thing... More 

Helpful?
Thank willynillyAustralia
Godalming, United Kingdom
Level Contributor
37 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed August 18, 2013

Very efficient and helpful manager. Friendly staff. Rooms basic, but sleep well. Good value. Fantastic restaurant, but wait could be long. the restaurant os on the top floor with a fantastic terrace were to relax whilst waiting for your food. Nice breakfast. Luggage holder room. Taxi rank opposite the hotel. Central.

Helpful?
1 Thank PaoMik
Corfu, Greece
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed August 10, 2013

We stayed there for one night and used this hotel as a starting point to visit Heraklion town and Knossos Palace before exploring the rest of the island. Breakfast is equal to a 4 star hotel, great variety! Astonishing views from the top floor. Very polite and helpful staff. Central location. Thoroughly enjoyed the offer (included in the room rate)... More 

Helpful?
Thank EasyBusyCorfu
Kos, Greece
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed August 7, 2013 via mobile

Apart from the great location, if someone wishes to be close to the heart of a town, with a view combining a bustling heraklion & the sea harbour, i cannot think of any other atributes of this hotel. Refurbishing etc was going on, making my mornings start with a hammer sound at ungodly hrs. The service and breakfast was poor... More 

Helpful?
Thank alikh_26
Lanzarote, Spain
Level Contributor
37 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed July 13, 2013

We stopped here only one night, as we where catching a flight back to Italy from Crete after island hopping for about 2 weeks. Heraklion itself hasn't much to offer and is a bit of a let-down, especially if comparing with other islands port bases. We where considering the option of finding accomodation close to the port thus saving the... More 

Helpful?
2 Thank Nikita77Lanz
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
2 of 5 stars Reviewed June 24, 2013 via mobile

Our room faced the busy road and we heard people/traffic throughout the night. The "double bed" was two single beds pushed together, and kept slipping apart. One small, thin pillow per bed. Blankets with cigarette burns. Inadequate shower curtain that allowed water to spray the bathroom. The quality of the food for breakfast was poor. The only redeeming feature of... More 

Helpful?
3 Thank morkul

Travelers are raving about these Heraklion hotels

4 of 5 stars
Show Prices
4.5 of 5 stars
Show Prices
4 of 5 stars
Show Prices
4 of 5 stars
Show Prices
Johannesburg, South Africa
2 reviews
4 of 5 stars Reviewed June 20, 2013

We stayed at Castello City Hotel for a week. The staff were extremely helpful and friendly and nothing was too much trouble for them. Our room was simple but very clean and perfectly adequate. We would've preferred to have a shower with fixed sides rather than the plastic shower curtain but we're not complaining because the rates were so reasonable.... More 

Helpful?
Thank DianaBlR
Berlin, Germany
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed June 4, 2013

Just stayed one night at Castello City Hotel, but it wiil be the only one. All the fine views, all the friendliness of the staff can`t help. The noises of the main roads in front are incredible and we definitly didn`t sleep even with closed windows. Great luck that breakfast was served on the roof top to get away from... More 

Helpful?
Thank NOMI55
Questions? Get answers from hotel staff and past guests. Ask a question

115 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (99)
Viewed
Pool/Beach Area (1)
Viewed
Hotel & Grounds (11)
Viewed
Room/Suite (12)
Viewed
Dining (14)
Viewed
Bathroom (3)
Viewed
View from Room (2)
Viewed
Business Center/Function Rooms (1)
Viewed
Other (55)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (16)
Viewed
Dining (2)
Viewed
Room/Suite (1)
Viewed
Hotel & Grounds (1)
Viewed
Other (12)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Heraklion hotels
0.8 mi away
Lato Boutique Hotel
Lato Boutique Hotel
#4 of 59 in Heraklion
4.5 of 5 stars 1,496 reviews
0.9 mi away
Galaxy Hotel Iraklio
Galaxy Hotel Iraklio
#2 of 59 in Heraklion
4.5 of 5 stars 1,467 reviews
0.3 mi away
Iraklion Hotel
Iraklion Hotel
#16 of 59 in Heraklion
4.0 of 5 stars 204 reviews
Show Prices
Show Prices
Show Prices
0.7 mi away
Kronos Hotel
Kronos Hotel
#11 of 59 in Heraklion
4.0 of 5 stars 435 reviews
0.6 mi away
Atrion Hotel
Atrion Hotel
#12 of 59 in Heraklion
4.0 of 5 stars 370 reviews
0.9 mi away
GDM Megaron Hotel
GDM Megaron Hotel
#1 of 59 in Heraklion
4.5 of 5 stars 624 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
GreenLeadersSilver level
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Breakfast
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Situated by the ancient Pantokrator Gate, Castello City Hotel is just a short walk from Heraklion beach. It offers views of the sea, the old city, and the Venetian walls, and year-round accommodation in elegant rooms with free WiFi. Castello City Hotel's air-conditioned rooms are spacious with soundproofed windows, TV, mini fridge and safe. Open-plan family rooms are also available. Greek buffet-style breakfast is served daily with coffee or tea. For those who arrive early in the morning, a complimentary breakfast is served. At night, you can enjoy your drinks, the first one for free, at the Fifth Floor, lounge cafe bar and a la carte restaurant, while enjoying the views of the sea, the Venetian walls and the old city. Castello City Hotel is located close to the town center, next to bus and taxi stations, and with easy access to the airport and port. Castello City's 24-hour reception staff can arrange personalized service, including excursions and car, motorbike or bicycle rentals. Early check-in and late check-out is possible. A free 24-hour private indoor parking can be found 200 metres away from the hotel. ... more   less 

Additional Information about Castello City Hotel

Address: 1 Leoforos 62 Martiron, Heraklion, Crete 713 04, Greece
Location: Greece > Crete > Heraklion Prefecture > Heraklion
Price Range: $44 - $82 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Castello City Hotel 3*
Number of rooms: 68
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Hotwire, Travelocity, Odigeo, Priceline, Agoda and HotelTravel.com so you can book your Castello City Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Castello City
Castello City Heraklion
Castello City Hotel Crete/Heraklion
Hotel Style:
#1 Green Hotel in Heraklion
#5 Best Value Hotel in Heraklion
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay