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Castello City Hotel

Traveler (249)
Room & Suite (78)
Dining (37)

About

#16 of 58 hotels in Crete
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Situated by the ancient Pantokrator Gate, Castello City Hotel is just a short walk from Heraklion beach. It offers views of the sea, the old city, and the Venetian walls, and year-round accommodation in elegant rooms with free WiFi. Castello City Hotel's air-conditioned rooms are spacious with soundproofed windows, TV, mini fridge and safe. Open-plan family rooms are also available. Greek buffet-style breakfast is served daily with coffee or tea. For those who arrive early in the morning, a complimentary breakfast is served. At night, you can enjoy your drinks, the first one for free, at the Fifth Floor, lounge cafe bar and a la carte restaurant, while enjoying the views of the sea, the Venetian walls and the old city. Castello City Hotel is located close to the town center, next to bus and taxi stations, and with easy access to the airport and port. Castello City's 24-hour reception staff can arrange personalized service, including excursions and car, motorbike or bicycle rentals. Early check-in and late check-out is possible. A free 24-hour private indoor parking can be found 200 metres away from the hotel.
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Property amenities
Free High Speed Internet (WiFi)
Room service
Restaurant
Free parking
Bar/Lounge
Breakfast included
Banquet Room
Breakfast Available
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Public Wifi
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Room features
Air conditioning
Refrigerator in room
Family Rooms
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range

Location

Full view
81Good for walkers
Grade: 81 out of 100
10Restaurantswithin 0.3 miles
3Attractionswithin 0.3 miles
603Reviews
10Q+A
54Room tips
Traveler rating
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Popular mentions
The room, location and amenities fullfilled all my expectations. If I decide to visit Iraklion in Crete again, I would only consider to book in this hotel again! The service is excellent as well the buffet in the morning with typical cretian meals. Very tasty! I had some extra wishes, even then the whole C.C.Crew was very kind and helpful - extraordinary in general. Thank you Castello City-Team for your conveniences!
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We stayed at Castello City on our arrival in Crete. We were welcomed by Stavros who went the extra mile to settle us in after a tiring flight. The location of the hotel is central and within walking distance from shops and attractions. Rooms clean,beds comfy,good quality linen. Excellent breakfast. Staff friendly and helpful. Highly recommended.
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Response from Andreas_Fotakis, Γενικός Διευθυντής at Castello City Hotel
Responded 3 weeks ago
Dear Mrs Pheiffer, thank you very much for your nice words about our personnel, the rooms and the location. We are always attentive in the needs of our guests. We have the responsibility to keep our guests happy because we respect the fact that they honored us with their choice. Greetings from Crete
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I stayed a few days in Heraklion and i chose this hotel due to its location.My expectations were confirmed.The hotel is only a few minutes away from the center of Heraklion by walking and you can easily get wherever you wish. It's especially positive aspects the rich and plentiful breakfast you can enjoy with a wonderful view.It is worth mentioning that although I have stayed in several hotels around the world,I rarely met such a helpful and smiling receptionist like Eva, a blonde lady. She made me feel like home and helped me in whatever I asked her for.Satisfactory price for what the hotel offers.I recommend it as an option and i would visit it again.
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Response from Andreas_Fotakis, Γενικός Διευθυντής at Castello City Hotel
Responded 3 weeks ago
Dear Mr Pau, on behalf of the Castello City staff, please allow us to express our gratitude for this nice and empowering review. It is true that our goal and our pride is to have our guests satisfied. We will always search ways to improve our services and offer a nice experience to our guests. Thank you for your stay. Greetings from Crete
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Three stars category hotel outside the city ramparts, but not far from the center, just a 15 minutes walk. The room was better then expected considering area, decoration and cleanliness. Breakfast is a fair quality buffet and is served on the rooftop, from where you have pleasant views to the harbour and the sea. Very nice staff. Prices are very economical, so this hotel has an excellent value for money. Very good option for a short stay in Heraklion that I recomend without hesitation.
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Response from Andreas_Fotakis, Γενικός Διευθυντής at Castello City Hotel
Responded Mar 29, 2019
Dear Mr Salvador, we appreciate your kind words about the personnel, the cleanliness and the room. We never stop offering our guests top class service in order to create nice memories. By the way, our hotel is four stars, not three. Thank you for your stay, Greetings from Crete
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The room was exactly as asked on booking process (even painted the color I have chosen)! Spacious, very clean and well cared! The staff was very polite and willing to help. Great location: nice view and easy access to the centre of Heraklio (max.: ten-minute walking distance). Well prepared breakfast. Very satisfied of my stay at Castello City Hotel. I 'll definitely go back!
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Response from Andreas_Fotakis, Γενικός Διευθυντής at Castello City Hotel
Responded Mar 1, 2019
Dear Mrs Chryssa, we appreciate your kind words about the personnel, the breakfast and the room. We never stop offering our guests top class service in order to create nice memories. Thank you for your stay, Greetings from Crete
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PRICE RANGE
$66 - $115 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel castello citycastello city heraklion
LOCATION
GreeceCreteHeraklion PrefectureHeraklion
NUMBER OF ROOMS
68
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