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Castello City Hotel

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62 Martyron 1 Avenue Therisou, Heraklion, Crete 71304 Greece
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (298)
Room & Suite (103)
Dining (51)
What is Travelers’ Choice?
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 07/31/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Castello City Hotel
Updated 07/31/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#17 of 57 hotels in Heraklion
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Situated by the ancient Pantokrator Gate, Castello City Hotel is just a short walk from Heraklion beach. It offers views of the sea, the old city, and the Venetian walls, and year-round accommodation in elegant rooms with free WiFi. Castello City Hotel's air-conditioned rooms are spacious with soundproofed windows, TV, mini fridge and safe. Open-plan family rooms are also available. Greek buffet-style breakfast is served daily with coffee or tea. For those who arrive early in the morning, a complimentary breakfast is served. At night, you can enjoy your drinks, the first one for free, at the Fifth Floor, lounge cafe bar and a la carte restaurant, while enjoying the views of the sea, the Venetian walls and the old city. Castello City Hotel is located close to the town center, next to bus and taxi stations, and with easy access to the airport and port. Castello City's 24-hour reception staff can arrange personalized service, including excursions and car, motorbike or bicycle rentals. Early check-in and late check-out is possible. A free 24-hour private indoor parking can be found 200 metres away from the hotel.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Car hire
Conference facilities
Banquet room
Rooftop terrace
Baggage storage
Parking garage
Wifi
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Wine / champagne
Rooftop bar
Meeting rooms
Concierge
Non-smoking hotel
Outdoor furniture
Sun terrace
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Refrigerator
Flatscreen TV
Bottled water
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, French, German, Greek and 1 more
682Reviews10Q+A59Room tips
Traveler rating
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Popular mentions
SurfingCrete wrote a review Dec 2020
Chania Town, Greece4 contributions
The rooms are really good and the people kind and willing to help in everything you ask. It is close to the center of the town and there is a supermarket,fast food , grocery store in 2mins walk. The food at the restaurant is pretty decent
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Date of stay: December 2020Trip type: Traveled on business
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Response from Andreas Fotakis, Γενικός Διευθυντής at Castello City Hotel
Responded Jan 15, 2021
Dear Guests, we appreciate your kind words about the personnel, the restaurant and the room. We never stop offering our guests top class service in order to create nice memories. Thank you for your stay, Greetings from Crete
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John C wrote a review Oct 2020
Cebu61 contributions30 helpful votes
A really good hotel in a great location, very near to the Bus station B and large taxi rank, about 10 min walk from the centre of the city. My room was modern, comfortable , clean and well kept with great AC, a fridge, and a flat screen TV. It also had large balcony (corner on the 4th floor) with great views. It was also very quiet. All the staff from reception to the breakfast team were very friendly and helpful and made me feel welcome. The was a good selection for breakfast (hot and cold) and set me up for the day! Under these current conditions, I was very impressed with the all Covid -19 precautions taken during my stay - very professional. Overall , great staff, great location, great value for money and I will stay there again!
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Date of stay: October 2020
Rooms
Cleanliness
Service
Room Tip: Recommend the 4th floor - great views
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1 Helpful vote
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Response from Andreas Fotakis, Γενικός Διευθυντής at Castello City Hotel
Responded Oct 27, 2020
Dear Mr John, on behalf of the Castello City staff, please allow us to express our gratitude for this nice and empowering review. It is true that our goal and our pride is to have our guests satisfied. We will always search ways to improve our services and offer a nice experience to our guests. Thank you for your stay. Greetings from Crete
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spacemonkey_13 wrote a review Sep 2020
London, United Kingdom2 contributions2 helpful votes
Location, location, location...This charming hotel is conveniently placed within a walking distance of the city centre restaurants, sightseeing and other places of interest. In addition, literally opposite the hotel there is a bus stop (bus number 6 will take you in 10 minutes) to the Ammoudara beach...Cretan sea is immaculately clean, there are bar, shower and changing room facilities and a constant light breeze will always make you comfortable ensuring an unforgettable sea spa experience. At Filanidas beach (get off the bus at Marina's castle bus stop, go slightly back to the first turning on the left) you will be greeted by friendly Lynda and Michael. A Castello City breakfast menu is changed on a daily basis so, whatever your taste is you will have something really nice for the great start of the day. My double deluxe room was highly functional including all relevant summer holiday room features: powerful air-conditioning and shower, spacious balcony, double glazing etc. All staff members are genuinely friendly, knowledgeable and professional demonstrating very high hospitality standards. Taking into consideration the current Covid19 circumstances, Castello City staff done exceptionally well, at all levels, making you feel like there is a business as usual. Well done, keep it up!
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Date of stay: September 2020
Value
Location
Service
Room Tip: You need to ask for the sea view room
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1 Helpful vote
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Response from Andreas Fotakis, Γενικός Διευθυντής at Castello City Hotel
Responded Sep 26, 2020
Dear Sir / Madam, on behalf of the Castello City staff, please allow us to express our gratitude for this nice and empowering review. It is true that our goal and our pride is to have our guests satisfied. We will always search ways to improve our services and offer a nice experience to our guests. Thank you for your stay. Greetings from Crete
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Nina2399 wrote a review Sep 2020
Karlsruhe, Germany348 contributions75 helpful votes
Pros: The room was very clean and renovated, although is not so modern. You can't complain about what you get for the price you pay! Just 15 minutes walk to the promenade or to the old-town of Heraklion. Bus and taxi station is nearby. Ammoudara beach is 15 minutes ride with a bus, also you can easily reach the airport and a harbor. Some kiosks, cafes and restaurants are nearby. Nice view from the balcony, if you get the roundabout view. Soundproof windows. Safe and minibar are present. In comparison to other basic breakfasts, here was an enough rich one. Cons: We didn't like that fact that on breakfast you have to tell the waiter what you want to put on your plate, well, maybe a new concept should take place to survive the corona time. A bit smelly shower, but not much at all.
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Date of stay: September 2020
Value
Rooms
Service
Room Tip: The view to the roundabout
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1 Helpful vote
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Response from Andreas Fotakis, Γενικός Διευθυντής at Castello City Hotel
Responded Sep 25, 2020
Dear Mrs Nina, We appreciate your nice review, Castello City Hotel is conveniently located very close to the center of the city, everything is within walking distance. People are walking 24 hours, without any problem. The stores of the center are 10 minute to the east side on foot and the beach is 15 minutes to the west. the breakfast consists of 10 different hot choices and more than 20 cold. Served in a very rich buffet, there are options for everyone in a mixture of Cretan and International Cuisine. Unfortunately, due to the health protocols issued by the government, we are obliged to serve it to our guests. This is not limiting the quantity that anyone can have or the amount of refits. Thank you for your stay
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Marion M wrote a review Sep 2020
Pontyclun, United Kingdom23 contributions31 helpful votes
This hotel is a really good one. Close to bus station B at the gateway to the old city. Good local bus service for those like us in their senior years. The rooms are spacious and clean with everything you could want. The breakfast is plentiful and varied. However the very best thing here is the staff. They are so friendly and helpful. Always smiling and in these difficult times with the covid restrictions will try their very best to accommodate your requests. Personally I felt that 10 out of 10 was not a high enough figure for them. This year must have been very difficult. Don't miss this gem
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Date of stay: September 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from Andreas Fotakis, Γενικός Διευθυντής at Castello City Hotel
Responded Sep 18, 2020
Dear Μrs Marion, on behalf of the Castello City staff, please allow us to express our gratitude for this nice and empowering review. It is true that our goal and our pride is to have our guests satisfied. We will always search ways to improve our services and offer a nice experience to our guests. Thank you for your stay. Greetings from Crete
Read more
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PRICE RANGE
$50 - $104 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel castello city, castello city heraklion
LOCATION
GreeceCreteHeraklion PrefectureHeraklion
NUMBER OF ROOMS
68
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Frequently Asked Questions about Castello City Hotel
Which popular attractions are close to Castello City Hotel?
Nearby attractions include Lampogialo - Rage Room (0.2 miles), Moni Palianis (0.2 miles), and Museum of Cretan Ethnology (0.3 miles).
What are some of the property amenities at Castello City Hotel?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at Castello City Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Castello City Hotel?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Castello City Hotel?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Castello City Hotel?
Conveniently located restaurants include Mantalenios, Barrio Alto Cafe, and Rakoumel.
Are any cleaning services offered at Castello City Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Castello City Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Castello City Hotel?
The staff speaks multiple languages, including English, French, German, Italian, and Greek.
Are there any historical sites close to Castello City Hotel?
Many travelers enjoy visiting The Palace of Knossos (3.3 miles), Castello del Molo (Koules) (0.9 miles), and Loggia (0.7 miles).