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Castello City Hotel

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Castello City Hotel
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278 Reviews from our TripAdvisor Community

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Showing 128: English reviews
1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

It was more than we expected! the room was clean and we had a great view with a balcony, breakfast was tasty. There are fruits, cheese, fresh bread. The city center located 10 min walk. The guys on the reception are very friendly. I recommend for 1 /2 nights!

Helpful?
Thank Elena L
Cork, Ireland
Level Contributor
168 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

This is a lovely hotel in Heraklion, 10 min walk max to the main shopping and pedestrianised area!! My checkin was strange!!! Had booked on the hotels website but I wasn't at the time marked on the list of guests!!! Had booked a balcony room to the front , not got one facing the courtyard!!! Told I could change the... More 

Helpful?
Thank Niall
Bucharest
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 1 week ago

The good: The hotel is located near one of the city's gates. For us, it had the perfect position: it's not exactly in the city center, but a short walk from it (no more than 10 minutes). If you dine in the city center and splurge on the amazing Cretan raki, you will definitely appreciate this walk. Plus, you have... More 

Helpful?
Thank AdrianaTica2
Porto District, Portugal
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago

They shown good pictures but the rooms were completely different. The rooms and the toilets are old, without maintance, dirty... Poor breakfast. The staff is nice but it's alarming to see a kid (10-12 years old) work in staff.

Review collected in partnership with GeoStar

Helpful?
Thank andreoliveira90
Castello_Manager, Γενικός Διευθυντής at Castello City Hotel, responded to this review

Mr Oliveira, there are various types of rooms in various prices. We as a hotel are always honest with our guests and we are showing the truth about the rooms and the offering services. There is a difference, though. Half the hotel is renovated and the people usually make the mistake to look at the pictures of renovated deluxe rooms... More 

Travelers are raving about these Heraklion hotels

Bucharest, Romania
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at Castello City for a week. We liked it very much; I'm sure we couldn't have made a better choice. The people were very friendly and polite, without being uncomfortably pampering. We always found our room tidy and clean and the bathroom well-stocked. The breakfast was also very good. Very varied, very tasty, and the view is something... More 

Helpful?
Thank Weland T
Tamarindo, Costa Rica
Level Contributor
298 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our family of 5 stayed at the Castello in June 2016 for one night. The front desk accidentally sent us to the wrong room but they quickly resolved this once we brought this to their attention. As a result of this they discounted the room slightly. The room wasn't large but more than suited our needs. We had an early... More 

Helpful?
1 Thank Mai S
Cluj-Napoca, Romania
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We stayed just for one night but the rooms were clean and very nice, beautiful new furniture. The breakfast was rich and very good and it is served on the last floor, where there is a large terrace and a wonderful view.

Helpful?
1 Thank FamOsvat
Rethymnon, Greece
2 reviews
5 of 5 stars Reviewed June 17, 2016

Indeed it feels like home! I arrived late at night, almost midnight. The night auditor gave me a nice offer for a basic room. The Check-in was very quick, fact convinient for me, as I had a full day and I was really tired. With regards to the room, I had good quality of sleep, even though Castello is allocated... More 

Helpful?
Thank Dimos M
Castello_Manager, Γενικός Διευθυντής at Castello City Hotel, responded to this review

Dear Mr Dimos, on behalf of Castello CIty Hotel's team, please allow me to express our gratitude for this nice and empowering review. We assure you that we will continue to evolve and search new ways of improving our offering services. What you are writing are filling us with pride and we will continue looking forward. Thank you for your... More 

Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed June 8, 2016 via mobile

Hi All, very much of mixed feelings about this place stayed for just 2 nights and one was only from 4am anyway. Location is good near buses to port,airport,centre atc. You can walk to centre about 20mins. Breakfast good choice of food with great seeview from 5th floor. Staff friendly and helpful but communication prior our arrival was none. Room?... More 

Helpful?
2 Thank honza j
Castello_Manager, Γενικός Διευθυντής at Castello City Hotel, responded to this review

Dear Mr Honza, we are 100% sure that you mixed the hotels and you do not exactly rememeber where you stayed. First of all, our hotel is not located in Kissamos, it is located in Heraklion. Secondly, the room 216 has a surface of 24 sqm, you cannot call it small double. It is a really spacious double room. Thirdly,... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Situated by the ancient Pantokrator Gate, Castello City Hotel is just a short walk from Heraklion beach. It offers views of the sea, the old city, and the Venetian walls, and year-round accommodation in elegant rooms with free WiFi. Castello City Hotel's air-conditioned rooms are spacious with soundproofed windows, TV, mini fridge and safe. Open-plan family rooms are also available. Greek buffet-style breakfast is served daily with coffee or tea. For those who arrive early in the morning, a complimentary breakfast is served. At night, you can enjoy your drinks, the first one for free, at the Fifth Floor, lounge cafe bar and a la carte restaurant, while enjoying the views of the sea, the Venetian walls and the old city. Castello City Hotel is located close to the town center, next to bus and taxi stations, and with easy access to the airport and port. Castello City's 24-hour reception staff can arrange personalized service, including excursions and car, motorbike or bicycle rentals. Early check-in and late check-out is possible. A free 24-hour private indoor parking can be found 200 metres away from the hotel. ... more   less 

Additional Information about Castello City Hotel

Address: 1, 62 Martyron Avenue, Heraklion, Crete 713 04, Greece
Location: Greece > Crete > Heraklion Prefecture > Heraklion
Price Range: $47 - $88 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Castello City Hotel 3*
Number of rooms: 68
Reservation Options:
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Also Known As:
Hotel Castello City
Castello City Heraklion
Castello City Hotel Crete/Heraklion
Hotel Style:
#1 Green Hotel in Heraklion
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