The rooms are really good and the people kind and willing to help in everything you ask. It is close to the center of the town and there is a supermarket,fast food , grocery store in 2mins walk. The food at the restaurant is pretty decent
A really good hotel in a great location, very near to the Bus station B and large taxi rank, about 10 min walk from the centre of the city. My room was modern, comfortable , clean and well kept with great AC, a fridge, and a flat screen TV. It also had large balcony (corner on the 4th floor) with great views. It was also very quiet. All the staff from reception to the breakfast team were very friendly and helpful and made me feel welcome. The was a good selection for breakfast (hot and cold) and set me up for the day! Under these current conditions, I was very impressed with the all Covid -19 precautions taken during my stay - very professional. Overall , great staff, great location, great value for money and I will stay there again!
Location, location, location...This charming hotel is conveniently placed within a walking distance of the city centre restaurants, sightseeing and other places of interest. In addition, literally opposite the hotel there is a bus stop (bus number 6 will take you in 10 minutes) to the Ammoudara beach...Cretan sea is immaculately clean, there are bar, shower and changing room facilities and a constant light breeze will always make you comfortable ensuring an unforgettable sea spa experience. At Filanidas beach (get off the bus at Marina's castle bus stop, go slightly back to the first turning on the left) you will be greeted by friendly Lynda and Michael. A Castello City breakfast menu is changed on a daily basis so, whatever your taste is you will have something really nice for the great start of the day. My double deluxe room was highly functional including all relevant summer holiday room features: powerful air-conditioning and shower, spacious balcony, double glazing etc. All staff members are genuinely friendly, knowledgeable and professional demonstrating very high hospitality standards. Taking into consideration the current Covid19 circumstances, Castello City staff done exceptionally well, at all levels, making you feel like there is a business as usual. Well done, keep it up!…
Pros: The room was very clean and renovated, although is not so modern. You can't complain about what you get for the price you pay! Just 15 minutes walk to the promenade or to the old-town of Heraklion. Bus and taxi station is nearby. Ammoudara beach is 15 minutes ride with a bus, also you can easily reach the airport and a harbor. Some kiosks, cafes and restaurants are nearby. Nice view from the balcony, if you get the roundabout view. Soundproof windows. Safe and minibar are present. In comparison to other basic breakfasts, here was an enough rich one. Cons: We didn't like that fact that on breakfast you have to tell the waiter what you want to put on your plate, well, maybe a new concept should take place to survive the corona time. A bit smelly shower, but not much at all.
This hotel is a really good one. Close to bus station B at the gateway to the old city. Good local bus service for those like us in their senior years. The rooms are spacious and clean with everything you could want. The breakfast is plentiful and varied. However the very best thing here is the staff. They are so friendly and helpful. Always smiling and in these difficult times with the covid restrictions will try their very best to accommodate your requests. Personally I felt that 10 out of 10 was not a high enough figure for them. This year must have been very difficult. Don't miss this gem