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Galaxy Hotel Iraklio

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Galaxy Hotel Iraklio
Galaxy Hotel Iraklio
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1,509 Reviews from our TripAdvisor Community

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Showing 971: English reviews
Yate, null, United Kingdom
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed 3 days ago NEW via mobile

Im not sure how this was rated a 5 star hotel... Clearly the management have never been to one to understand what it should provide. Firstly the rooms are incredibly small. We upgraded and still found it to be disappointing. The beds are two singles pushed together - this is not the standard for any 5 star I've been too.... More 

Helpful?
Thank Dan L
Yiannis_Economou, Owner at Galaxy Hotel Iraklio, responded to this review

Dear Sir, Thank you for choosing us for your recent stay in Heraklion. Honest, insightful comments are very valuable for us especially when coming from seasoned luxury travelers who have only visited lots of top five star hotels as demonstrated by their tripadvisor profile, so thank you for that. Your insight can really add to our considerable experience as top... More 

Salt Lake City, Utah
Level Contributor
85 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Stayed a few nights and was pleased with the room. Not impressed with the dinner at the restaurant. Service was slow and prices were very high compared to other upscale restaurants nearby. Conveniently located just outside the city walls and near a sightseeing bus stop.

Helpful?
Thank ingraef2
SintijaKeisa, Guest Relations Executive at Galaxy Hotel Iraklio, responded to this review

Dear ingraef2, Thank you for choosing Galaxy hotel Iraklio for your recent stay in Crete and your valuable review. We appreciate your kind words about our nice room and good breakfast. Please, accept our apologies for your mentioned issue. Your comments help us to improve our services every day, therefore we will act accordingly. Its was a pleasure to have... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW via mobile

We stayed there recently for our honeymoon and had nothing but an amazing experience!! Nikos went above and beyond for us!! He really takes his job seriously and to heart and did everything for our best interest! Our room was upgraded because it was our honeymoon and when we got to the room we had rose petals, a bottle of... More 

Helpful?
Thank Sara A
SintijaKeisa, Guest Relations Executive at Galaxy Hotel Iraklio, responded to this review

Dear Sara A, We would like to thank you for choosing Galaxy hotel Iraklio for your recent stay in Crete. We are happy to hear that you had amazing experience with us. Thank you for your positive comments about our clean and spacious hotel, delicious breakfast and great service. We are glad to hear that Nikos assisted you in the... More 

New Jersey
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

I am totally disappointed with this hotel. First, when I checked in, I asked the counter person not to give me the smallest room, because I'm staying for a week. My receipt said "superior room" . He said he didn't have anything else, so he put me in a room that you couldn't move, without climbing on the bed. My... More 

Helpful?
Thank bobkarpNewJersey
Yiannis_Economou, Owner at Galaxy Hotel Iraklio, responded to this review

Dear Sir, Thank you for choosing us for your recent stay and for your persistent and lengthy account of your view of things. We appreciate your feedback as it helps us learn about our work and about different needs of various kinds of guests. During your stay, like with millions of guests during our 38 year history, we did all... More 

Croydon, United Kingdom
Level Contributor
72 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Taken at first sight, it's a bog standard modern hotel in an average part of town with a miniscule car park - however looks can be deceiving. Over the course of five days, we came to appreciate the excellent customer service (e.g. we stopped by reception to ask for a kettle and it almost beat us to the room). Nothing... More 

Helpful?
1 Thank The_Running_Tenor
SintijaKeisa, Guest Relations Executive at Galaxy Hotel Iraklio, responded to this review

Dear The_Running_Tenor, We would like to thank you for choosing Galaxy hotel Iraklio for your recent stay in Crete. We are delighted to hear that you appreciated our excellent customer service, comfortable beds and amazing breakfast. Would like to mention that some of our Executive Rooms have jaccuzi. It is issue upon our availability and should be requested, when making... More 

Seattle, Washington
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My husband and I stayed at the Galaxy for a couple of nights while honeymooning in Greece, and had a great experience. We enjoyed the comfortable, high end accommodations and friendly staff. A great buffet breakfast was included, and we also ended up eating a very impressive dinner one night at the hotel restaurant. We were pleasantly surprised at the... More 

Helpful?
1 Thank Happytravler35
SintijaKeisa, Guest Relations Executive at Galaxy Hotel Iraklio, responded to this review

Dear Happytravler35, Thank you for sharing with us your recent experience in Galaxy hotel Iraklio! We are glad that you enjoyed your stay with us and delighted to hear that it was a great experience for you. Thank you for your positive comments about our comfortable rooms, friendly staff and gourmet food. Please be ensured that you review has been... More 

Wellington, New Zealand
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

When we arrived at the Galaxy there was an issue - my best guess is that the room they were going to put us in was occupied - so we were upgraded to a pool view room. The room wasn't huge, but definitely big enough for the two of us. Pool is lovely. Breakfast is varied and their is plenty.... More 

Helpful?
1 Thank 715nicolaw
SintijaKeisa, Guest Relations Executive at Galaxy Hotel Iraklio, responded to this review

Dear 715nicolaw, Thank you for choosing Galaxy hotel Iraklio for your recent stay in Crete. We are delighted to hear that you enjoyed your room upgrade and found our pool lovely and breakfast with various choices. We look forward to meeting you again in our hotel soon. Sincerely, Sintija Keisa - Guest Relations Executive More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

The hotel is situated near the center of Heraklion city. The rooms are quiet, clean and cosi. The staff is polite and willing to assist. The breakfast buffet is great except orange juice which is a bit smelly. I would definately recommend it either for business or leisure stay.

Helpful?
Thank Konstantinos G
SintijaKeisa, Guest Relations Executive at Galaxy Hotel Iraklio, responded to this review

Dear Kapagalos, We would like to thank you for staying with us and your valuable review. It was our pleasure to have you as our guest and we are glad that overall you enjoyed your stay with us. Looking forward to meeting you again in our hotel Best regards, Sintija Keisa - Guest Relations Executive More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

At this level of standard, every beat of malfunction become a real bummer. For example, the quality of service is not without flaws : incorrect bills, missing item for our dinner with room service, bludgeoning list of specifications told at the check-in without instructions note to summarize the speech, hammam zone shared with the gym and a difficult access to... More 

Helpful?
1 Thank TiboRec
SintijaKeisa, Guest Relations Executive at Galaxy Hotel Iraklio, responded to this review

Dear TiboRec, We would like to thank you for sharing with us your recent experience in Galaxy hotel Iraklio! It was our pleasure to have you as our guest and we really appreciate your valuable comments, which help us to improve our services every day. We feel sorry for the inconvenience caused and have already addressed the issues to act... More 

Roseville, ca
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Nice hotel, but after 2 weeks in Greece... A pizza sounded good. There is a great pizza place next door but when we tried to enjoy it pool side the manager told us we were being inappropriate and should not be having food we did not buy from them in public. Get over yourself.... It's pizza by the pool.

Helpful?
2 Thank Keri J
Yiannis_Economou, Owner at Galaxy Hotel Iraklio, responded to this review

Dear Keri J, Thank you for staying with us during your recent visit to Crete. We are glad that you enjoyed your stay with us and thank you for your positive remarks about the overall quality of our hotel. As is the case with any establishment that serves food and beverage, we prefer that our guests do not bring items... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Bar/Lounge
  • Free Parking
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Minibar
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Business Center with Internet Access
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
The 5-star Deluxe Galaxy Hotel Iraklio is Heraklion's premier hotel for business and leisure and the top choice for discerning travelers. Modern facilities fully renovated in 2008, and warm, professional service highlight the hotel's steadfast dedication to the magical combination of aesthetics and functionality. Centrally located in downtown Heraklion, the Galaxy is an oasis of contemporary luxury whose services and amenities are second to none.The Galaxy Hotel Iraklio's 127 rooms and suites exude an air of contemporary elegance within a unique city-resort atmosphere, while the hotel's extensive, upgraded amenities include, among others:• fully independent air conditioning• complimentary WiFi• fine bed and bath linens• premium Simmons mattresses and choice of pillows• Pure allergy friendly rooms for optimal air quality and the best sleep you've ever had• fully equipped complimentary business center• large fresh-water pool• complimentary parking facilities• concierge services• complimentary state-of-the-art gym with wellness center and hammam• superb dining at the all-day Per Se Lounge or poolside Vetri Restaurant• top conference and event facilities No matter what the reason for your stay, the Galaxy Hotel Iraklio will ensure that it is nothing short of spectacular. ... more   less 

Additional Information about Galaxy Hotel Iraklio

Address: 75 Dimokratias Avenue, Heraklion, Crete 71306, Greece
Location: Greece > Crete > Heraklion Prefecture > Heraklion
Price Range: $91 - $222 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Galaxy Hotel Iraklio 5*
Number of rooms: 127
Reservation Options:
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Also Known As:
Galaxy Hotel Heraklion
Galaxy Hotel Iraklio Crete/Heraklion
Hotel Style:
#1 Business Hotel in Heraklion
#2 Spa Hotel in Heraklion
#2 Romantic Hotel in Heraklion
#2 Luxury Hotel in Heraklion
#3 Family Hotel in Heraklion
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