If 5 is the highest rating then the Galaxy should get a 10. Location Great, Cleanliness Great, Decor well done Pool beautifully designed Breakfast Excellent and Staff Superb. From the door with Antonius at bell-valet, to the seamless check-in and out with front desk brilliant multilingual Anthi, to the hands-on dining direction of Michealis and new waiter Christophe everyone we met was part of a cultivated well trained working team that doesn’t happen by accident. This hotel takes itself itself seriously, If only we had realized we should have booked a longer stay here… a lot longer. Loved it!
Premising that in my op the hotel is more a 4 star than 5 as regards structure and HB food (did not try a LA carte rest), I had a great stay. Pool little but nice, location highly comfortable and over all staff 5 star level for sure, everyone helpful and making you feel comfortable. Special mention to Ilias, kindest guy ever, always smiling, professional and hard working. I would choose this hotel again.
+ Excellent breakfast buffet choices with bacon and eggs, pancakes or crepes, milk rice, cakes, fruits, fresh juices and aromatic coffee + Great lounge with good food especially the avocado-spinach salad + Good bed and room size (double executive); city view is a good view with a balcony + Room amenities complete with safe, WiFi, toiletries, coffee maker, fridge, etc. + Availability of late check out and payment arrangement + Friendly and efficient staff + Clean and cool lobby; elevators always available (although we don't take it when some guests come out without masks on) + Parking available (although uncovered area) - Tight shower/bath tub space; water could escape the shower curtain and drip down to the floor - Tight entrance to room
We first chose this hotel to hold business negotiations in May 2021. And as both our partner's team and our team enjoyed the stay, we came again in June 2021 and will surely come again next time. Hospitality. Staff and management outstanding, always available, meeting all urgent and special requests. We ordered several options of coffee breaks and lunches and all of them were tasty and special. Location. The hotel itself is very close to everything - 10-15 minutes from and to the airport, a nice 10-15 minute walk to harbour and all shopping areas. Safety. It is one of the safest hotel we have been in since March 2021. All the measures are set and under control, the staff kindly reminds all the guests to follow the rules and provides all necessary masks, gloves, antiseptics. Food. Great breakfast with wide choice of fresh juices, cheeses, meat, olives, vegetables, fruit and national dishes (salads, dakos, pies with spinach and cheese), a lot of sitting space both inside and outside. Business services and Meeting rooms. Very good soundproofness, clean and fresh furnishment, great conditioning systems, you may forget that you are in the south of Greece. Rooms. Clean, the cleaning provided each day, very comfortable double beds, and all necessary amenities, including bathrobes and slippers. Pool area (though we haven't time to enjoy it) - always clean, and comfortable, enough towels and easy access from rooms. I would definitely recommend Galaxy for both business trips and city stay in Heraklion.…
Overall very good experience. Very comfortable rooms, good food and very friendly staff. This was the third time we stayed in the hotel and every time we have had a great experience. Lot of restaurants in the area and City center is also 5 mins away. One thing that can be improved is air conditioning which is centrally controlled and limited to 19 degrees cooling.