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75 Dimokratias Ave, Heraklion, Crete 71306 Greece
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Traveler (780)
360
Panoramas (9)
Room & Suite (350)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#3 of 56 hotels in Heraklion
Location
4.3
Cleanliness
4.8
Service
4.7
Value
4.6
Travelers' Choice
The award-winning, 5-star Galaxy is Heraklion’s premier hotel for business and leisure. Warm, professional service complements modern elegance and state of the art amenities, in a convenient urban location. The Hotel features 127 rooms and suites (pool or city views), all with coffee makers, free WiFi, free parking, large fresh water pool and gardens, 2 gourmet restaurants, free gym (incl. hammam), superb conference and event facilities.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Babysitting
Highchairs available
Airport transportation
Street parking
Wifi
Pool / beach towels
Outdoor pool
Shallow end in pool
Fitness / spa locker rooms
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Outdoor dining area
Wine / champagne
Poolside bar
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Full body massage
Hammam
Massage
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Housekeeping
Coffee / tea maker
Cable / satellite TV
Extra long beds
Walk-in shower
Soundproof rooms
Air purifier
Bathrobes
Interconnected rooms available
Private balcony
Room service
Safe
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Modern
Languages Spoken
English, French, German, Greek

Location

Full view
83Good for walkers
Grade: 83 out of 100
33Restaurantswithin 0.3 miles
2Attractionswithin 0.3 miles
2171Reviews47Q+A100Room tips
Traveler rating
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  • 13
Time of year
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Popular mentions
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Most Recent
Travelwhenyoucan wrote a review Oct 2022
26 contributions33 helpful votes
Our room was quite small but that's what we paid for. However, it was comfortable with nice furnishings and kept very clean. It could have done with more storage for clothes. My major gripe is that it was very very noisy. The hotel is on a busy road towards the port and our room overlooked a side street that was constantly busy with traffic. There were also building works going on all day. The effect of this was that we couldn't have the door open at all due to the traffic noise and exhaust fumes. Despite it being Oct the room was quite warm, we couldn't leave the door open and apparently we needed to request the AC as it wasn't functioning. I advise requesting a pool view room. The pool area is very attractive, as are the public areas and restaurant. The bar is open until late and is a comfortable place to relax and have a drink. The breakfast was good and the staff very friendly and helpful. It's a short walk into Heraklion and the bars and restaurants.
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Date of stay: October 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Juanna M wrote a review Sep 2022
2 contributions
+1
The Galaxy Hotel Iraklio is our home away from home. We’ve been staying at The Galaxy regularly over the past 14 years when visiting family in Heraklion for 2-3 week stays. The service, hospitality, ambience, dining options, pool and gym area are all exceptional. The staff have become our friends and we look forward in seeing these wonderful people as much as our family. They look after us like we are their family and it makes our lengthy stay even better. They can’t do enough! The facilities and rooms are so clean and well kept and maintained. We can’t fault the location either and being able to walk into the centre of town through a beautiful park is convenient for us too.
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Date of stay: September 2022Trip type: Traveled with family
Room Tip: Though not located in the centre of town we love the 15 minute walk and taxis are readily available.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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William L wrote a review Sep 2022
London, England, United Kingdom8 contributions3 helpful votes
5* Room was really comfy and really big. We had the executive double room. It was really nice , bathroom was nice and everything you expect from a 5 star hotel. Only small complaint is the breakfast area is a little small. And once some if the hot food has run out, it takes abit of time for it to be refilled.
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Date of stay: September 2022
Rooms
Location
Service
Room Tip: executive double room is really nice
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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David O wrote a review Sep 2022
3 contributions
We have just returned from another wonderful stay at the Galaxy hotel. Everything about the hotel is faultless: the location, the size and quality of the room, hygiene, food and drink and, above all, the impeccable staff. There really can’t be anywhere better to stay in Heraklion! Thank you to everyone at the hotel for making our visit so memorable.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Grianane wrote a review Sep 2022
1 contribution
In every way a four star hotel. Very comfortable room with high end coffee machine and pods, excellent breakfasts, room service, three bars, lovely pool area, amazing staff, all so polite and helpful. I would stay here without hesitation when returning to heraklion. A slight issue in that it was a good fifteen minute walk to the museum, and half an hour to the quay;. But the no 2 or no 20 bus stopped outside for the centre, and the stop for knossos was less than five minutes away. It would be helpful if this information was made available by the hotel. There is an outstanding restaurant five minutes from the hotel just up the road towards the city centre. All I all, a delightful stay and a hotel I cannot fault.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jim J wrote a review Sep 2022
6 contributions1 helpful vote
Hotel is fine. But our boat was cancelled from high winds. Our 2 night stay needed to be 1 night. The hotel said they would help onsite but after they did not provide any discount or refund. Hotel and food was good itself. Nice breakfast. Good location.
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Galaxy Hotel, Εξυπηρέτηση πελατών/Υποδοχή at Galaxy Hotel Iraklio
Responded Sep 16, 2022
Dear Mr Jim, Thank you very much for sharing your experience with us. We are pleased to read that your overall stay was good despite the fact that some element of your experience did not live up to your expectations. Please allow us to mention that the hotel has offered an accommodation voucher for one night to use it whenever you come back in the future. Mr Jim, It would be a great pleasure to welcome you back on your next trip to Heraklion and make your experience just as delightful as I know it can be. Yours Sincerely Valantis Trevlakis Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
cecmix wrote a review Sep 2022
Stuttgart43 contributions66 helpful votes
Our executive room was spacious and clean, the staff from the reception to the restaurants were very friendly and the location is very convenient. In about 10 min taxi ride you are at the airport, at the port or in the city centre. You just ask for a taxi and in less than 5 min it was there. On the way back to the hotel, if no taxis could be found, there are bus stops just 100 m from the hotel. As we were doing full day tours departing from Heraklion, we took the half board option. This was a great and the right choice for us, as both breakfast and dinner were nice. Delicious food and good variety. After a long day walking/sightseeing, it was simply relaxing to eat by the swimming pool, enjoying the food and not needing to look for somewhere to go. Even if you do not take this option, there are for plenty of restaurants nearby. A really great choice in Heraklion!
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Date of stay: August 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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plparente wrote a review Aug 2022
Mykonos Town, Greece74 contributions24 helpful votes
Only one night stay. The room was a bit small, but clean, very comfortable mattresses and all amenities. The check in and check out process was easy and friendly. The breakfast was very nice and spacious, the waiters very attentive to our needs. We were able to see the pool, but did not have time to use it.
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Date of stay: July 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kalpana P wrote a review Jul 2022
2 contributions
There are improvement which could be made with disability access. We stayed two separate nights at the Galaxy. I had informed the Galaxy that my mother had impaired mobility, however the room that we were allocated on the first visit was the furthest away from the elevator. This involved my mum having to walk up a steep incline with her frame and assistance. The 2nd visit was much better as we were allocated a room nearest to the elevator. The hotel needs to be more proactive with regards to disability access and facilities. We were also not able to have breakfast in the breakfast area as there were steps down to this area. However, we ate breakfast near to the reception. On the plus side, the bar staff were able to provide us with food as we arrived after midnight due to plane delays. The concierge was very helpful at the front of desk in helping with our luggage and assisting my mum on both occasions.
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Date of stay: July 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Hedo-goer wrote a review Jul 2022
East coast2254 contributions462 helpful votes
+1
We stayed 5 nights at the Galaxy Hotel Iraklio in Crete. We were in room 205, which was on the same level as the lobby. The room was smallish, and had 2 single beds put together as a double bed. There was a TV, A/C, small fridge, safe, coffee maker, 1 regular (soft) chair and a desk chair and desk. There were 2 phones in the room. The bathroom had a shower only and no electrical plug. There was a frosted glass window into the rest of the room, which let in lots of light at night. I thought the pool was a good size. The breakfast was outstanding. And the dinner menu was quite good. One night we asked for 2 plates to split a dessert. The waiter forgot to bring them, and 2 days later, when we ordered the same dessert, the same waiter apologized for forgetting to bring them the first time. The staff were all friendly, and the bar was good. Our server at the lobby level dinner area balcony was excellent. She always remembered our drink order. In the hallway, the windows were all shaded to only look down at the pool. I never understood the random(?) [Greek?] characters on the wall behind the reception desk. We would stay there again.
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Date of stay: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$73 - $124 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
galaxy hotel heraklion
LOCATION
GreeceCreteHeraklion PrefectureHeraklion
NUMBER OF ROOMS
127
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GALAXY HOTEL IRAKLIO $65 ($̶1̶6̶3̶) - Updated 2022 Prices & Reviews - Heraklion, Greece

Frequently Asked Questions about Galaxy Hotel Iraklio
Which popular attractions are close to Galaxy Hotel Iraklio?
Nearby attractions include ecobikegreece (0.3 miles) and Tour online (0.3 miles).
What are some of the property amenities at Galaxy Hotel Iraklio?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Galaxy Hotel Iraklio?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Galaxy Hotel Iraklio?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Galaxy Hotel Iraklio?
Yes, free parking and street parking are available to guests.
What are some restaurants close to Galaxy Hotel Iraklio?
Conveniently located restaurants include Erganos, Merastri, and Silfio Pizza.
Are there opportunities to exercise at Galaxy Hotel Iraklio?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Galaxy Hotel Iraklio have airport transportation?
Yes, Galaxy Hotel Iraklio offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Galaxy Hotel Iraklio?
Yes, dry cleaning and laundry service are offered to guests.
Does Galaxy Hotel Iraklio offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Galaxy Hotel Iraklio?
The staff speaks multiple languages, including English, French, German, and Greek.