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75 Dimokratias Avenue, Heraklion, Crete 71306 Greece
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COVID-19 update: See the added health and safety measures this property is taking.Read more
5 people are viewing this hotel
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$61
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Free cancellation until 12/27/20
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Traveler (711)
360
Panoramas (9)
Room & Suite (301)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • 24-hour minimum vacancy between guests
Updated 09/23/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 09/23/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 58 hotels in Heraklion
Location
Cleanliness
Service
Value
Travelers' Choice
The award-winning, 5-star Galaxy is Heraklion’s premier hotel for business and leisure. Warm, professional service complements modern elegance and state of the art amenities, in a convenient urban location. The Hotel features 127 rooms and suites (pool or city views), all with coffee makers, free WiFi, free parking, large fresh water pool and gardens, 2 gourmet restaurants, free gym (incl. hammam), superb conference and event facilities.
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Room & Suite (301)301
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Highchairs available
Airport transportation
Business Center with Internet Access
Street parking
Wifi
Pool / beach towels
Outdoor pool
Shallow end in pool
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Kid-friendly buffet
Outdoor dining area
Wine / champagne
Poolside bar
Car hire
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Hammam
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Housekeeping
Coffee / tea maker
Cable / satellite TV
Extra long beds
Walk-in shower
Soundproof rooms
Air purifier
Bathrobes
Interconnected rooms available
Private balcony
Room service
Safe
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Residential Neighborhood
City View
Languages Spoken
English, Greek

Location

Full view
83Good for walkers
Grade: 83 out of 100
28Restaurantswithin 0.3 miles
1Attractionwithin 0.3 miles
2,088Reviews44Q+A100Room tips
Traveler rating
  • 1,480
  • 470
  • 104
  • 21
  • 13
Time of year
Traveler type
Language
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Selected filters
  • Filter
  • English
Popular mentions
Janet H wrote a review Sep 20
6 contributions2 helpful votes
Hotel was clean maid service every 2 days because of (covid)fridge not working had to complain 2nd time asked for a replacement coffee machine not hot enough,I requested a kettle which was much better had my own coffee,TV had to be fixed news channels in English not many other choices to watch.My suggestion to the manager is go for a busmans holiday to Europe or worldwide 5* compare what you offer.Lastly I asked to keep the room on was told till 6pm at a cost of €40 when we checked out €68 including tax which the front desk omitted to inform me so again no 5* customer service.
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Date of stay: September 2020Trip type: Traveled with family
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Response from Galaxy Hotel, Εξυπηρέτηση πελατών/Υποδοχή at Galaxy Hotel Iraklio
Responded 5 days ago
Dear JanethC1478AB, Thanks for taking the time to share your review with us. We are naturaly disapointed to see that certain aspects of your stay did not live up to your expectations. The entire Galaxy team constantly aims to make our guests stays memorable and we are sorry that you felt treated differently in some occasions. Information in regards to the accommodation tax is provided on our web site and in all online channels including the one you made your reservation. Dear valued guest, I truly hope to have the opportunity to welcoming you back, providing you with the exceptional experience that our guests have come to expect from us. With respect, Valantis Trevlakis Front Office Manager
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AnaMaria D wrote a review Sep 12
London, United Kingdom6 contributions1 helpful vote
+1
Amazing 🤩🤩🤩🤩🤩,Giorgos,Ilias the waiters,and Anna the receptionist were really great with us,I really reccomend this hotel for everyone.We had a great stay,breakfast was delicious ,also the pool was really nice.
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Date of stay: September 2020Trip type: Traveled with friends
1 Helpful vote
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Response from Galaxy Hotel, Εξυπηρέτηση πελατών/Υποδοχή at Galaxy Hotel Iraklio
Responded 1 week ago
Dear 140anamariad Thank you very much for your kind comments and your excellent rating!
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Arco V wrote a review Sep 3
Hendrik-Ido-Ambacht, The Netherlands789 contributions139 helpful votes
Never change after good experiences. By this motto we booked this great hotel again. In advance you know the great treatment and kindness of the staff. Nevertheless it surprise you every time. Fantastic rooms, clean cut and great accommodation. Nice pool and small bar to sit, relax and enjoy. Just a walk away from downtown where it can be very crowded and noisy. Make your correct choice and go for pleasure!
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Date of stay: September 2020Trip type: Traveled on business
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Response from Michalis Georgellis, Υπεύθυνος at Galaxy Hotel Iraklio
Responded 2 weeks ago
Dear Arco V, Thank you very much for your kind comments and your excellent rating!
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sebastian b wrote a review Aug 2020
1 contribution1 helpful vote
I can’t describe how good this hotel is, clean rooms, fantastic food, very good pool, but not least the staff, the staff of Galaxy hotel Irakilo get the best rating. These staff receive the highest rating from us. Michalis, Giorgos, Marianna and Anna, you are the best.
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Date of stay: August 2020Trip type: Traveled as a couple
1 Helpful vote
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Hana Wrya wrote a review Aug 2020
2 contributions3 helpful votes
There is no better staff than Galaxy Hotel’s in Crete. It is impossible to describe their friendliness and service. Their staff were the kindes persons i have ever met. Lovely and helpful staff, very comfortable, good hygiene and food was really good. I enjoyed my stay at this wonderful hotel.
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Date of stay: August 2020Trip type: Traveled as a couple
2 Helpful votes1 Save1 Repost
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PRICE RANGE
$93 - $157 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
galaxy hotel heraklion
LOCATION
GreeceCreteHeraklion PrefectureHeraklion
NUMBER OF ROOMS
127
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Frequently Asked Questions about Galaxy Hotel Iraklio
Which popular attractions are close to Galaxy Hotel Iraklio?
Nearby attractions include Tour online (0.3 miles).
What are some of the property amenities at Galaxy Hotel Iraklio?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Galaxy Hotel Iraklio?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Galaxy Hotel Iraklio?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Galaxy Hotel Iraklio?
Yes, free parking and street parking are available to guests.
What are some restaurants close to Galaxy Hotel Iraklio?
Conveniently located restaurants include Merastri, Erganos, and Silfio Pizza.
Are there opportunities to exercise at Galaxy Hotel Iraklio?
Yes, guests have access to a pool and a fitness center during their stay.
Does Galaxy Hotel Iraklio have an airport shuttle?
Yes, Galaxy Hotel Iraklio offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Galaxy Hotel Iraklio?
Yes, dry cleaning and laundry service are offered to guests.
Does Galaxy Hotel Iraklio offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Galaxy Hotel Iraklio?
The staff speaks multiple languages, including English and Greek.