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Capsis Astoria Heraklion

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11 Eleftherias Square, Heraklion, Crete 71201 Greece
COVID-19 update: See the added health and safety measures this property is taking.Read more
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$120
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Traveler (280)
Room & Suite (174)
Dining (96)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 08/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Capsis Astoria Heraklion
Updated 08/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#19 of 57 hotels in Heraklion
Location
Cleanliness
Service
Value
Travelers' Choice

Everyone needs a place to lay their weary head. For travelers visiting Heraklion, Capsis Astoria Heraklion Hotel is an excellent choice for rest and rejuvenation. Well-known for its family-friendly environment and proximity to great restaurants and attractions, Capsis Astoria Heraklion Hotel makes it easy to enjoy the best of Heraklion.

Guest rooms offer amenities such as a flat screen TV and air conditioning, and guests can go online with free wifi offered by the hotel.

Capsis Astoria Heraklion Hotel features a concierge, a rooftop terrace, and room service, to help make your stay more enjoyable. The property also boasts a pool and breakfast.

While staying at Capsis Astoria Heraklion Hotel, visitors can check out Agios Titos Church (0.2 mi) and 25th of August Street (0.2 mi), some of Heraklion's top attractions.

If you’re looking for a wine bar, consider a visit to ML Espresso Bar, Think Tank 3rd Wave Espresso & Wine Bar, or Epi Chandakos, which are all conveniently located a short distance from Capsis Astoria Heraklion Hotel.

If you are interested in exploring Heraklion, check out a marina, such as Old Venetian Harbor.

Whether you’re traveling for business, pleasure or both, Capsis Astoria Heraklion Hotel is sure to make your visit to Heraklion one worth remembering.

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Full view
Property amenities
Free public parking nearby
Free High Speed Internet (WiFi)
Pool
Free breakfast
Highchairs available
Car hire
Business Center with Internet Access
Conference facilities
Paid private parking nearby
Wifi
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Shallow end in pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Outdoor dining area
Poolside bar
Rooftop bar
Taxi service
Banquet room
Meeting rooms
Massage
Rooftop terrace
24-hour security
Baggage storage
Concierge
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Bathrobes
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Electric kettle
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Centrally Located
Languages Spoken
English, Spanish, German, Greek and 1 more
1055Reviews15Q+A100Room tips
Traveler rating
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Popular mentions
SammieV wrote a review Feb 2021
34 contributions8 helpful votes
Had a one night stay including day use in the "nicest" suite they had available. The receptionist on the night we went to have a look and book the room was extremely polite and attentive. During our stay all the staff were nice, and I must say, the room service was great! Really quick and polite young man. So why the bad rating? During the middle of a pandemic we found a piece of popcorn on our bathroom floor. Not dust, a whole piece of food. If something as simple as the sweeping and mopping can't be done correctly, it makes you wonder what else hasn't been properly cleaned. And that is exactly what I said to the receptionist (not the same as the first one) when we were checking out and his reply was "are you sure YOU didn't eat any popcorn?" Seriously?? Anyway, the balcony also wasn't very clean and the TV was so annoying to use, we couldn't even get it to play music without connecting it to our mobile data as it kept glitching when connected to the Wi-Fi. Seems like they would invest in anything more than the cheapest TV available in the superior suite.
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Date of stay: February 2021Trip type: Traveled as a couple
1 Helpful vote
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BashA62 wrote a review Nov 2020
Whitstable, United Kingdom14 contributions17 helpful votes
...then, everything else wasn`t bad either! Stayed for just 2 nights before leaving for Chania, arrived late - friendly and very efficient check in just gave us time for a drink in the bar before the curfew time, then up to the room. Has everything you want, clean and comfortable, everything worked. Down to breakfast the next morning (unusual for us!) and very well organised and distanced, hot food served to you, cold foods ( cheeses, salads, fruit, breads) individually packaged for hygiene purposes, everything fresh and tasty. Central and walking distance to pretty much everything we really wanted to do in the one day we were there - all staff friendly in restaurant, bar and reception, no experience of housekeeping but if this was anything to go by, I doubt I`d complain. Why not a 5 star review? Well, we weren`t there long enough!! Oh, and a bonus? A 30% off ticket for everything food and drink, made the Metaxa all the nicer!!
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Date of stay: October 2020
Value
Rooms
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1 Helpful vote
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Marlies wrote a review Oct 2020
1 contribution2 helpful votes
We came as walk in guests and stayed from the 3. to the 4. of October at Astoria in Heraklion. The receptionist and staff were friendly and reacted quickly to our inquiries. After the check in we called the reception and requested to kindly have the linen and towels exchanged because they didn’t seem to be really fresh and clean. Everything was redone quickly but the linen and bath towels were not better. The linen were quite stiff as they seemed to have not been washed properly nor with softener and the towels smelled moldy. I am a bit sensible to linen/ towels and their quality, so I would recommend them to have a quality check and to ensure to have them cleaned properly.
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Date of stay: October 2020Trip type: Traveled with friends
2 Helpful votes
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Response from Chasapidou Evgenia, General Manager at Capsis Astoria Heraklion
Responded Oct 20, 2020
Dear Marlies_Egger, Thank you sincerely for staying with us, we were very happy to welcome you. We do remember the issue you refer to in your comment and please accept one more time our apologies. In fact, thanks to you we have been through our linen collection and we have arranged to receive the new items as indeed some of them where not up to our standrds. Please note though that we avoid to use fabric softeners which are harmful for the user and the environment. We truly hope yopu will honor us with your visit in a future occasion, to offer you the comform you merit! Warm regards
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AK47 wrote a review Sep 2020
London, United Kingdom193 contributions47 helpful votes
We checked in, saw the room and checked out. We had a 5 night stay booked and were genuinely surprised at the state of the room. The flooring was damaged, the furniture was damaged, the balcony was dirty, the twin beds were hard as rocks (we should have had a double), the towels were hard. It was up market hostel level, tired 3 star at best. They offered to upgrade us but the cigarette smoke wafting down the corridor en route was the nail in the coffin. The hotel needs to invest to bring it up to the advertised rates. We had just stayed in two other four stars on the island so were really surprised. We paid a 79 euro cancellation fee and moved around the corner of the Megaron. I mention this because both these hotels had comparable rates when I booked in August but in standard they are miles apart!
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Date of stay: September 2020Trip type: Traveled as a couple
1 Helpful vote
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dasreiseteam wrote a review Sep 2020
Bad Pyrmont, Germany1306 contributions291 helpful votes
+1
We arrived early and had to wait a couple of hours and then were allowed to check in still 2 hours early after a temperature check had been carried out. The time in between we spent on the rooftop where tables and lounge chairs were available with sun shades. It's a pleasant place even in the hot midday sun. We didn't dare to use the pool due to Corona precautions. Our room was the Superior room, alright size wise but looking drab, used and weathered. The floor was really bad because some panels were raised and became a tripping risk. The small bathroom had a toilette squeezed into a niche which made it hard to use even for a slim person. We missed a box with Kleenex and real glasses instead of paper cups. The view from the 4th floor was stunning and we enjoyed our balcony in the evening. It was quite noisy in the square in front of the hotel (skate boarders) however, inside the room it was quiet all the time. For 2 nights we had neighbors who smoked on the balcony, an unpleasant experience for non smokers. We had to go inside and close the door. The manager was kind enough however, to offer us another room. Cleaning was reduced to every 3 days but towels were changed any time upon request. We asked that the bathroom be cleaned every day and the bins emptied daily too. In the breakfast room tables were spread apart and at a reduced buffet hot items were served by a staff member. It was ok though, because the hotel certainly tried to make sure the guests were safe. Apart from one employee at the front desk staff was very friendly and helpful. The best about this hotel is its location in the city center with all major attractions and numerous shops and restaurants within walking distance. It was also easy to get to and from the airport by bus for 1.20 Euro p.P.
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Date of stay: September 2020
Value
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Room Tip: Our room 407 was facing the front on the 4th floor. We would definitely recommend a room with a...
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2 Helpful votes
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Response from Chasapidou Evgenia, General Manager at Capsis Astoria Heraklion
Responded Oct 20, 2020
Dear dasreiseteam, Thank you for your visit and mostly for the time taken to review us, in detail! We are very happy to receive such a positive review, but mostly we appreciate a lot your remarks, as they help us evolve and offer to our valuable guests a better stay experience. We truly thank you for that. Please note that most of the "negatives" yopu noted, are dued to the protocols that we striclty apply, to guarantee the well-beibng and the safety of our staff and guests. Other than that, we hope that you will be back to our property soon, once all this will be over, so that you enjoy a more comfort travel experience. Take care and stay safe!
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Previous
PRICE RANGE
$71 - $155 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel astoria capsis, astoria capsis heraklion
LOCATION
GreeceCreteHeraklion PrefectureHeraklion
NUMBER OF ROOMS
131
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Frequently Asked Questions about Capsis Astoria Heraklion
Which popular attractions are close to Capsis Astoria Heraklion?
Nearby attractions include EscapeRooms.gr (0.1 miles), Kotsanas Museum (0.2 miles), and Irida Family Workshop (0.03 miles).
What are some of the property amenities at Capsis Astoria Heraklion?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at Capsis Astoria Heraklion?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Capsis Astoria Heraklion?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Capsis Astoria Heraklion?
Yes, free public parking nearby and paid private parking nearby are available to guests.
What are some restaurants close to Capsis Astoria Heraklion?
Conveniently located restaurants include Avli, ML Espresso Bar, and Amalias Kitchen.
Are there opportunities to exercise at Capsis Astoria Heraklion?
Yes, guests have access to a pool during their stay.
Are any cleaning services offered at Capsis Astoria Heraklion?
Yes, dry cleaning and laundry service are offered to guests.
Does Capsis Astoria Heraklion offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Capsis Astoria Heraklion?
The staff speaks multiple languages, including English, Spanish, German, Italian, and Greek.
Are there any historical sites close to Capsis Astoria Heraklion?
Many travelers enjoy visiting The Palace of Knossos (3.0 miles), Castello del Molo (Koules) (0.4 miles), and Loggia (0.3 miles).