This is hotel is perfect in so many ways, the view, the staff, the food - it has all you want for an amazing stay. After staying for 7 nights (which is not long enough) we are already looking forward to returning.
We had a lovely stay here. Really friendly staff and excellent housekeeping. Our room (24) was a good size and more like a flat. Nice seating area and kitchen. Excellent walk in shower and the bedroom had a king size bed with brilliant blackout shutters. We really enjoyed our time here and made full use of the fantastic pool and popping into Agios Nikolaos and Elounda now and again. Was so beautiful to see the sunrise! A daily treat during our stay here. Thank you to all the friendly welcoming staff and special mention again to the housekeepers!
After many years of coming to crete we finally discovered this gem of a hotel. Everyone here are so nice , and the view from the room is really breathtaking. The hotel is just between Agios Nikolaos and Elounda so everything is nearby . Looking forward to stay here again !
Very good location on top of the hill In between Elounda and Agios Nickolaos . Very clean place and restaurant on the spot if you want, amazing view on the Elounda village and the bay , priceless view . The owner was super fast to answer questions on messenger and this when you are travelling I appreciate a lot
Very nice room with a private terrasse and the perfect view. The room is well decorated, the air conditioning works perfectly and is pretty quiet so you can sleep with it at night. We didn’t cooked in the room but it was fully equipped if you want to make your own meals. We ate at the Terrassa restaurant every evenings and the food is very good especially the chicken filet. Small disagreement was the dogs from the neighborhood that keep barking late at night and early in the morning but it’s not the hotel’s fault. So you will have to sleep with the windows closed and the air conditioning on.
We stayed in a 100 euro apartment. Great view, but nothing more. The bathroom has no ventilation, no window. The light switch was hanging with the risk of electric shock. Breakfast was unacceptable. Only one transparent slice of cheese for 2 people and a small omelette. It must have cost them a total of 2 euros. Too bad for such a good location.
Stayed for 4 days with friends. Rooms are very clean, staff is super friendly, breakfast is delicious and swimming pool and view are amazing! Appartment is of decent size with seperate bedroom, two single sofa/beds, small kitchen with all the equipment you need and shower offers hydromassage option. Very quiet as well. We tottally recommend.
Wonderful place, pool and rooms with great views,great hosts,clean rooms with excellent breakfast. sunset is the best time to have a drink at the bar and relax by listening to tasteful music. Nice location and close to both Elouda city and Agios nikolaos. Antonia
We decided to have a what we thought would be a quiet and peaceful weeks holiday. My partner and I need a week after covid lockdown in the U.K. to unwind like many people l. We arrived and check in was fine. Although a steep hill to climb to arrive at a office claiming to be a reception area (parallel to the bar) We had no offer of help with suitcases even to our rooms and opposite main restaurant. Only upside the view but worth it... I’d rather leave it. Once checked in, we were given keys to our rooms. We asked about ordering breakfast and he said ( the manager I personally think is the owner) wasn’t able to do so as to late to book. We said no problem and we’d venture into the centre which is a 12 minute car drive. One thing to remember is to hire a car. We then took to an early night, luckily we had water we’d bought on route. As the days went on things seems to fine but we sensed a very fake uneasy atmosphere, I do believe like everyone they have missed out in business due to covid but that is no reason to treat customers and guests in that way. Our Linen was changed 5 days out of the week we’d been there which wasn’t ideal considering the covid situation. My girlfriend asked the question, as towards the end of the week and the bath Matt was soaked due to lack of drainage in the bathroom and got a short, sharp remark! One note I asked to borrow a towel for the pool as ours were sandy from the beach to be greeted with yes and a 15 euro charge per towel, Only to have been told at the start it would cost 5 euro per towel so in the end I bought another towel in the centre for 4/5 euros and I got to keep it! We went to the restaurant on the second night and expected some deliciously tasting Greek food. We have travelled to Greece quite often in the last few years so we do know how things should taste. One thing I can say is we have been put off coming through Crete again just from this place but back to the restaurant review. Firstly don’t be fooled, hidden expenses as they suggest things to you when you order! For two of us it cost us 75 euros and that was two starters, mains, water, and a bottle of mediocre wine. In the centre you can be feed well with traditional and decent wine for 50 euros! The food was bland and dry! For a huge rating on trip advisor, it truly let us down. I’d also like to add the old women waitress without being rude was absolutely fake. And rude. Smiling sarcastically! She wasn’t pleasant! Also they do allow children in the restaurant and also in the current climate no masks were worn only when they felt like it! She spilled wine on my partner and sniggered as if it was a joke at first we thought it was an accident but when we went to the restaurant again she then dropped a fork in her dinner. We were then offered a free coffee as a token of good Will but she sniggered the whole time so we didn’t eat there again. The man waiter was much nicer and I hope he escapes the ludicrous that seems to go on in that restaurant but apart from the view don’t waste your time or money - this is not traditional Greek food! Also to point out the restaurant makes up their hours and often is very noisy until 2am! Also random dogs running about and barking! We’d give it a 6/10 and I think that’s being generous. But back to Adrakos apartments, We noticed that the manager only spoke to me and not my wife. One night we’d decided to stay in as my wife wasn’t feeling well and we’d arranged breakfast for the next day. It is 12 euro per person. We were given a knock at the door at 9.30pm and were handed a tray of orange juice, coffee pots and a plate of cheese and ham sandwiches with a apple and pear! 12 euros for that! We asked if there was any other choices and I didn’t argue the toss just because my wife was asleep but I did make a comment when we left and he replied with go back to England! Outrageous! Not worth time or money! Breakfast is in the morning and not the evening and for the cost of 24 euro we were expecting a little more and to be sent up fresh coffee and produce! All in a nice location but the Customer service here has no meaning! Utter joke! We need a holiday to get over this place! Another thing our aircon didn’t work until the 3rd day and another two people on the site seemed to look like they were having problems also! One couple did not look or sound happy about there room but they were French so couldn’t understand all of it! Another commotion we heard was Kostas shouting at a poor blonde girl on an early morning, and was getting right up in her face! We were about to head down as we were going out for the day but the girl had gone by the time we’d locked up and gathered our things. He then didn’t even wish us morning or apologies for the shouting which he caused! Finally on the last night he popped to see us and said we had extra room charges, when we were asked about these he said taxes and also for drinks by the pool which we had never ordered for one no one was ever at the bar if you wanted a drink you’d wait 20 minutes so in the end we went to the beach as often as we could and also for the fact my wife didn’t ever see the pool being cleaned. The bill was 26 euro and I said I would discuss with my wife who was showering as I didn’t recall it. When I questioned these and asked for receipts And dates/times. He changed and said il give you these for free just the taxes, we paid these but later found out no taxes had to be paid! All in all we would visit the place again but not the apartments or restaurant! Beautiful view for a photo snap from their car park!…
I am going to do my best to be fair and accurate in this review, although the truth is that I left the Adrakos Apartments feeling disappointed and victimised. I travelled to the Adrakos Apartments at the end of July 2020, with a friend. We booked through Expedia and paid £557 for our “classic studio” twin room, for 10 nights. It seems this was our first mistake; if you go for the lowest priced room, you will be treated as second class citizens. We arrived late in the evening (between 11.30-midnight). There was no one there to greet us, but a note was left and the door to our room was open. This was fine and we settled ourselves in, however without being greeted we did struggle on that first night to sort out the air con. At that point, we just believed it to be standard that reception is closed at that time; however, as the week progressed, it became clear that this was not the case. Every night we were there, the restaurant was open til gone midnight (with the exception of Monday/Tuesday when it is closed), and on these days we still saw the management working til late. If this were an isolated occurrence, I would think nothing of it, however I believe it all forms part of a bigger picture.... Our room was fine and what we expected for what we paid. The sheets and towels are changed every 4 days. They claim this is due to Covid, but if you look through trip advisor you will see that this irregularity is not new. That said, when the room was cleaned, it was cleaned well, and the cleaner was very friendly and polite. The room we were in was 22 - probably better known as the peasants poke. It is next to the kitchen and you can hear the kitchen staff at work until 1am most mornings. The bathroom is small but functional, although there is inadequate sealant around the shower meaning that the room is flooded every time the shower is used. Aircon is fine, wifi okay, and there is a small kitchen which has everything you need - except a light. As promised, we had a sea view. Unfortunately though, this was obstructed by an unnecessarily large flower pot. That said, if you were standing, this did not matter, and the beautiful view is undeniable. It really is the selling point. The grounds of the hotel are nice, but aided by the view. The swimming pool itself isn’t anything special, but the view that sits in front of it is exceptional. Due to Covid, the gym, pool bar and jacuzzi were closed during our visit. We did eat in the Terrassa restaurant on one occasion, but were underwhelmed. The food was bland and did not match up to the rave reviews we’d read online. We did book a second time to try a different dish - but I’ll come to that shortly... We did find that better food could be found for the same price (or cheaper) in Elounda, and we ate in the town every other night. However, in order to access the town it is imperative that you have a car. The hotel is on top of a hill and is not a walkable distance from the town. It is very isolated with no shops or eateries near-by. There is one bus that stops a few times a day at the end of the drive, but I believe the latest bus is around 6pm. The taxi fare into the town was €8 each way. At times, the staff were very friendly and helpful - especially ‘support’ staff, for want of a better word. We had an incident which meant that we needed to visit a garage, and the management were helpful and liaised with a very polite and helpful young man who worked on the grounds and in the bar, Spiro, to help us find the garage that our car hire company had told us to use. Spiro lead me directly to the garage in his car, before then speaking to the garage staff for me so that they understood my problem. This is obviously service above and beyond expectation. The staff greeted me whenever they saw me, and the manager always used my name. At times he seemed more dismissive of us, but we initially just put that down to him being busy. The first incident that left me a little disgruntled occurred when I tried to book a table for dinner for our final evening. As mentioned, we had been underwhelmed by the food previously, but thought that it deserved another chance, and as we had a very early start the following morning, staying on site seemed logical. The restaurant has - again - a fantastic view, but of course some tables benefit from this more than others. Due to this, we asked if there was any way that we could reserve a specific table. It was a standard sized table (the smallest in the restaurant) and was in a corner, with a lovely view. We attempted to book this 4 days ahead of time. However, we were told that we could not have this table as it was being saved for ‘executive’ clients, or a group of 4 who would spend more money (as stated - it was the smallest table so we weren’t being unreasonable). I was speechless, which must have shown, as he then negotiated with me that we could have the table if we booked for 7 and didn’t spend too much time there so that he could rebook it for later. This was not ideal, but I agreed as I looked for the positives: we’d have more time to get ready for the morning and be able to have an earlier night ahead of our early wake up. The straw that really broke the camel’s back occurred on our final day. We had made plans for the day, and so I was up early. Whilst my friend finished getting ready, I had popped out, and upon returning (at 10.30), the manager, Kostas, called me to reception. There he confronted me, publicly, with a bag of laundry from our room which he said had been rejected by his laundry company as it was heavily stained. He then began pulling the laundry from the bag (in reception, in full view of other guests) to demonstrate why. There were two sheets with fake tan marks on and a towel that was marked with make up, so I agreed to pay for those 3 items. However, he proceeded to insist that we paid for ALL items removed from our room. I stately clearly that I would not pay for anything that showed signs of reasonable use (considering that the laundry hadn’t been changed for 4/5 days) and that I was only willing to pay for 2 sheets and one towel as I accepted that they were more stained than may be deemed acceptable. At this point the manager became very aggressive and was shouting and not listening to a word I had to say. I pointed out that no attempt had been made to wash any of the laundry (even though it had been removed from the room 5 days previously) and as such he had no proof that any of the laundry was stained. What’s more, the fact that it had sat around so long would in fact have led any marks to embed - something which could have been avoided if he had a more efficient system. At this, he ranted at me that if I believed that the marks would come out, I should pay him immediately and then take the laundry back to England with me to wash it. If it came out clean, he would reimburse me. At this, I took the bag of laundry and walked out of reception and back to my room. When in my room, myself and my friend went through every item in the bag to check for signs of use. The other bedsheets and pillow cases were immaculate, and the towels were lightly (and not unreasonably) used. We decided to once again offer the management the money for the 2 marked sheets and 1 towel, and decided that if he continued to refuse our offer, that we would take the sheets to the local laundrette ourselves. When we arrived back at reception, the manager was even more aggressive and wouldn’t let me get a word in edge ways. This confrontation went on for far longer than necessary due to this. Eventually, he paused long enough for me to propose that we launder the sheets for him at the local laundrette. He liked his idea and his demeanour changed. He said that if the laundry came back unmarked, he would reimburse us. We shook on it, before I cancelled our reservation for dinner. By now, it was 1pm and enough of our final day was wasted. I told him we would be back with the laundry at 7.30pm. My friend recorded the entire encounter on her phone. We took the laundry to a launderette in Elounda and they said they were fairly confident that ALL the laundry would come up clean (including the sheets and towel that we had previously agreed to pay for). We left the bag with him and agreed to collect at 7pm. By this time, it was nearly 2pm - meaning we had just 5 hours left of our final day. What’s more, having been shouted at all morning, our mood was low. We were also worried about the confrontation which would inevitably follow later than day and in all our final day was completely ruined by this incident. At 7pm, we picked up the laundry. Every single item had come up perfectly. We took the bag to reception and handed it over with the receipt. By now, the restaurant (which is joined to reception) was full. Kostas then proceeded to (again) remove every sheet from the bag for inspection in front of everyone. He commented that it was very embarrassing for him - at which point we reminded him that he had been less concerned about embarrassing us by pulling out our dirty sheets in reception earlier than day. He was becoming visibly infuriated with every clean sheet and towel that emerged. He then tried to accuse of stealing a hand towel which we absolutely had not, but for the sake of avoiding an argument I said that if he really believed we’d taken one, to deduct the price from the money he owed us for laundering the sheets etc. At this point, he really lost his temper, saying that we’d been over charged (we probably had been a bit as we pushed for it to be ready in 5 hours when they had originally said it would take til midday the following day). He refused to give us any money then claimed it was because the towels had been destroyed by the launderette. This was ridiculous - they were perfect, and we refused to accept his argument. At this point, he started getting other towels out from storage to compare - and we couldn’t tell the difference. A lady (his wife I think) was trying to calm the situation and be reasonable (I actually think that it would benefit the hotel if she took a more active role in customer service), but nonetheless they refused to reimburse us. My friend then reminded him that he shook on the deal and revealed that she had recorded it. She was also recording that exchange. At this point, they started speaking in Greek before storming off. Later than evening, as we were packing to leave, we could hear the manager making jokes about us with his customers in the restaurant. (Our room was besides the restaurant and the seating is outdoors. From our balcony, we were practically in it.) He then offered everyone free coffee as they’d had to “put up with those two”, which we found wholly unprofessional. On reflection, we feel that we were the victims of agism and sexism. We were the youngest residents in the hotel by several years. The majority of residents were of around retirement age whilst we are only 30. What’s more, we were the only two women travelling together. I do not believe that he would have spoken to a man in the way he spoke to us. Equally, we weren’t spending as much money in the hotel as other guests as we were happy to go into the local town in the evenings. I don’t think this went down well as it is clear that the restaurant is prioritised over the hotel. I believe that he tried to exploit the situation, believing that we would be intimidated when he started shouting at us and making demands for money - which we were not. He would have had a fair argument if he’d just asked for us to pay for the sheets and towel which were genuinely heavily marked, and I would have paid without hesitation or grievance. However, the way that he persisted to insist that all the laundry was paid for felt like a scam. He clearly saw us as naive - and didn’t care if we never came back as we weren’t spending big money. His disdain for guests leaving the hotel to eat had also been made apparent when on our third day we asked for recommendations of bars in Elounda (the hotel offers no entertainment and the bar was noisy, but filled with older couples and just not our scene). Despite living in Elounda, he said he didn’t know of any. When we did find a bar, they asked us where we were staying and the reaction was “oh”. I questioned this, and they replied, “I know the manager”. So, ultimately, a horrible experience. We were very relieved to leave and would never return. If you’re happy to eat in their restaurant every night and are in a position to spend, you’ll likely get good service. But if you’re looking at the studio room and enjoying getting out and about, literally go anywhere else. The view isn’t worth it and can be found elsewhere.…