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Santa Marina Hotel Crete

Traveler (621)
Room & Suite (226)
Pool & Beach (102)

About

#23 of 96 hotels in Crete
Location
Cleanliness
Service
Value
SANTA MARINA HOTEL 4* is situated in Agios Nikolaos of Crete, one of the most popular and prettiest resorts in Greece. Convenient for demanding business and leisure travelers. Located at a privileged position in the center of the city, only 600m away from the beautiful lake of Agios Nikolaos and only 50m from a sandy beach. The hotel consists of 128 elegant rooms, fully equipped to meet the needs of the most demanding customers. Each room is furnished with a private bathroom, 110/220 volts for razors, balcony, hairdryer, A/C centrally controlled, direct dial telephone, mini fridge, music channel and satellite TV. In the lobby there is free WI-FI. Nonsmoking rooms can be provided upon request. SANTA MARINA HOTEL also has a warm and elegant lobby-bar, beautiful outdoor bar, indoor & outdoor main restaurant surrounded with plants and trees, TV corner, reception lounge, safe deposit boxes at the reception (charged), internet corner (charged), playroom with various games and billiard.
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Property amenities
Pool
Free Internet
Restaurant
Bar/Lounge
Airport transportation
Concierge
Meeting rooms
Multilingual Staff
Outdoor pool
Public Wifi
Wheelchair access
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Room features
Air conditioning
Refrigerator in room
Family Rooms
Non-smoking rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family

Location

Full view
99Great for walkers
Grade: 99 out of 100
67Restaurantswithin 0.3 miles
25Attractionswithin 0.3 miles
781Reviews
48Q+A
77Room tips
Traveler rating
  • 290
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  • 133
  • 72
  • 64
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Popular mentions
Great food, so fresh and tasty and greek ! at Easter time the festive cuisine was just fabilious!! Very hospitable , welcoming and helpful staff in reception and restaurant. Good beds. Clean everywhere and everyday cleaning of the room. Beautiful garden in the courtyard! Nice
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Arrived at 9pm. No snack bar open (Jet2 website said there was a snack bar until 11pm). Had to pay for water. Taken to room along a corridor that had zero lights (I later fell that week because of this, and my ankle was genuinely like a black balloon. It was huge and I couldn't
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Staff were brilliant, vey poor all inclusive drink allowance; only Ouzo, Raki and Brandy available in spirits, red, white and rosy cheap wine, beer and some local soft drinks. Food repetitive and bland however fair selection and you wouldn't starve, deserts were nice.
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Review collected in partnership with Jet2holidays
Response from CosmhotelAM, management team at Santa Marina Hotel Crete
Responded Nov 23, 2018
Dear guests, First of all, we would like to thank you for your time taken to review our hotel. Our staff always do their utmost to keep our guests happy and content, and we glad that you acknowledged it. Furthermore, we would like to mention that our all-inclusive offerings and timetables are posted online on our website and handed over to all tour operators in order to present them to guests before they make their reservation. It is clearly written that the all-inclusive drinks contains only local alcoholic and non-alcoholic drinks. The food is made every day fresh following a 14 day menu based in Greek-Cretan and Mediterranean cuisine. The ingredients used are always pure and most of them are locally produced. We would love to ahve you again with us on your next visit in Agios Nikolaos. Best regards, The management team
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Santa Marina.. I'm really trying hard to put into words how we found the Hotel, I suppose the first impressions is the best start, the transfer coach dropped us off 50 yds from the hotel, so a two minute walk we was in the hotel, the lady who booked us in was very nice and soon
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Response from CosmhotelAM, Management Team at Santa Marina Hotel Crete
Responded Nov 24, 2018
Dear Guests, We would like to thank you for your the time taken to share your experiences on tripadvisor. Santa Marina's location is ideal as it shares the distance between the beach, the city center, and the famous lake Voulismeni. You can find everything needed in the near vicinity from super market, shops, taverns or bars. Our dedicated personnel are always their for our guests and do their utmost to help them in every way possible. We would like to apologize for not being able to serve you with food that would meet your standards. We are used to be praised for our food quality and your comments came to us as a shock. We will do everything possible and take all actions needed to avoid any future incidents. We will be very happy to have you again with us on your next visit in Agios Nikolaos Best regards, The management Team
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We arived at the hotel,booked through holiday gems,at reception we were asked to pay 21 euros for tax which we were not told about,we were given a room in the annex over the road from the balcony we had a veiw of a disused swimming pool overgrown with brambles etc, the room was
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Response from CosmhotelAM, Management Team at Santa Marina Hotel Crete
Responded Nov 23, 2018
Dear Guests, We would like to thank you for your kind words and your comments on how to improve our facilities and services. We take them at heart as through the eyes of our guests we can only make our hotel better. Accommodation Tax is implemented since 01/01/2018 all across Greece and the tour operators are responsible to notify you that you will have to pay it as extra upon arrival. From the next year we will have upgraded Santa Marina Hotel to 4 stars and sold separately from the annex building. Thank you for your comment regarding the temperature of the served food, We will take all actions needed to avoid any future incident. For that reason though we have microwave ovens for our guests to use and heat up food to their desired temperature. Finally, we would love to see you again on your next visit in Agios Nikolaos. Best regards, The management Team
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PRICE RANGE
$46 - $179 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
santa marina agios nikolaossanta marina hotel crete
FORMERLY KNOWN AS
Apollon Hotel
LOCATION
GreeceCreteLasithi PrefectureAgios Nikolaos
NUMBER OF ROOMS
128
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