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Pestana Porto - A Brasileira

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Guests1 room, 2 adults, 0 children
Traveler (212)
Room & Suite (59)
Dining (14)
Certificate of Excellence

About

#14 of 125 hotels in Porto
Location
Cleanliness
Service
Value
Certificate of Excellence
Pestana Porto - A Brasileira is the newest 5 star hotel located in downtown Porto, 4 minutes walking distance from the iconic Avenida dos Aliados and 12 minutes away from the Ribeira district. Built in the famous Porto’s A Brasileira Cafe, the first to serve coffee in a cup on the early 20th century, and recognized with the slogan “ the best coffee comes from A Brasileira".
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Property amenities
Room service
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Banquet Room
Breakfast Available
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Public Wifi
Wheelchair access
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Room features
Air conditioning
Minibar
Accessible rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS

Location

Full view
100Great for walkers
Grade: 100 out of 100
506Restaurantswithin 0.3 miles
143Attractionswithin 0.3 miles
305Reviews
9Q+A
8Room tips
Traveler rating
  • 202
  • 74
  • 20
  • 5
  • 4
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Popular mentions
On the whole, my wife and I really enjoyed our stay at the Pestana A Brasileira Hotel. It would have been a 5 star review had it not been for a handful of niggles that you would not expect from a 5* hotel. Positives: Great welcome by the reception staff. Very informative in terms of places to go, places to eat etc. Upgraded to a Deluxe suite without asking. Lovely room on the 3rd floor facing the street. Very good sound proofing. Comfy bed with large supportive pillows. Safe. Complimentary water, tea and coffee (pre mixed cold coffee in a decanter ; added hot water and was ok). Large walk in shower. His and hers wash basins. Complimentary shower products. Fresh towels every day. Robes and slippers. Fridge with mini bar (did not use any of the products). Negatives: The complimentary iPhone was not charged and would not charge owing to a poor charger connection(didn't miss using it just curious as to how it could enhance our stay). Shower temperature fluctuates and gets very hot unexpectedly. We ordered room service breakfast for the morning of our wedding anniversary. The breakfast arrived after filling in a very confusing door card to place our order. They had interpreted our order incorrectly and brought us two of everything rather than the individual ordered breakfast items that we thought we had ordered. The poached eggs on toast were luke warm at best. On the plus side, my wife really enjoyed the Greek Yogurt, honey and fresh fruit. The price was also a little steep for what was delivered. This was our very first experience of a room service breakfast. We really wouldn't bother again in all honesty. We ate out every other morning. We chose a room only booking for our stay. We were also assured that our luggage would be brought up to our room for us. A 5* hotel thing I'm guessing. Anyway, after an hour or so chilling in our room, no sign of our luggage so went down to retrieve them myself. It may have been down to a change of shift of reception staff. Small stuff really that sadly prevents me from giving a 5* review.
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Response from AbrasileiraP, Gerente de relações com clientes at Pestana Porto - A Brasileira
Responded 2 days ago
Dear Guest, Thank you very much for for have selected Pestana Porto - A Brasileira for such a special occasion! It was a pleasure to have you with us. We are delighted to understand you have enjoyed our attentive staff and our upgraded room. Additionally, we sincerely appreciate your feedback regarding our GuestU phone and our breakfast, as so as our luggage service, which will be well passes to our management since we are continuously looking for improving our service and provide the best experiences to all our guests! We are looking forward to have the pleasure of your next visit in a near future! Warmest regards, Inês d'Orey Guest Relations
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+1
Within walking distance of almost everything in Porto, this hotel is utterly charming. The entrance may not be impressive but the magic starts once you step in. Just over a year old, its still fresh. The staff is extraordinarily expert and attentive, exactly what a 5 star hotel should have: flawless service and smiles all over the place. Pricey but worth it!
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Response from AbrasileiraP, Gerente de relações com clientes at Pestana Porto - A Brasileira
Responded 1 week ago
Dear Guest, Thank you so much for sharing your feedback regarding your stay at Pestana Porto – A Brasileira! We are happy to understand you had a pleasant stay with us! Our team is looking forward to welcome you back in a near future! Warmest regards, Inês d'Orey Guest Relations
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This hotel has a good location but it’s a low 4 stars at best and service is 2 stars. They don’t even do the basics let alone going above and beyond. The room is decent size but all the finishes are cheap, rough towels and robes, bad water pressure, water temp fluctuates, no coffee maker, when sink is turned on it splashed everywhere, shower looked worn, and many more things lacking or just badly done. Room faced noisy construction. There was no convenient place for our suitcases. The bed was very hard and synthetic pillows. Two twins pushed together do not make a queen bed. The service was non existent, we asked for things when we checked in, bathroom shelf was broken and other pillows, didn’t happen. Next day room was not cleaned when we came back at 4:30pm, very disappointing. Breakfast was mediocre and they didn’t know how to make poached or sunny side up eggs. I don’t know how they pass themselves as a 5 star and for the price I expect much better.
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Response from AbrasileiraP, Gerente de relações com clientes at Pestana Porto - A Brasileira
Responded 2 days ago
Dear Guest, Thank you very much for your detailed review which we have read carefully. We are disappointed and sincerely sorry to understand that we have failed to meet your expectations on several occasions and your feedback has been well passed on to the concerning departments, strive as we are to continuously improve our facilities and service. We apologize for the inconvenience and we hope to have the chance to restore your faith in us! Should you ever wish to return to the heart of Porto, we would be delighted for the opportunity of welcoming you back and showing you the service of excellence which we are known for. Warmest regards, Inês d'Orey Guest Relations
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while we were staying there were UEFA working group's stand They had come for Nations league.we stayed number 412 room which facing the Clerigos Tower.Our room was big enough.We used internet easly without write any code.Breakfast was very tasty and varied.interior space and room's design were awsome There were a lotof colourfull painting.We didn't use it but had the fix menu for lunch.we wanted to go the Casa Musica For listening fado and take a dinner we coudn't buy ticket by internet because of temporary problem on our credid card.I requested Woman reception's staff to make reservation on one of the 7 avaible tables .I said that please urgence.reception's staff reported after two hours that there was no table .We left Portugal before listening to fado.Probably because receptionist called the Casa Musica late.
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Response from AbrasileiraP, Gerente de relações com clientes at Pestana Porto - A Brasileira
Responded 1 week ago
Dear Guest, Thank you very much for reviewing your stay at Pestana Porto – A Brasileira. We are delighted to understand you have enjoyed our breakfast, room and the view. We apologize for the inconvenience about the reservation for listening Fado! We are looking forward to have the pleasure of your next visit in a near future! Warmest Regards, Inês d'Orey Guest Relations
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Very nice and helpful staff but does not override disorganized service @ café & room with a view on construction site sold as a room with a view on historic building ( very historic ! ) Dont bother to book direct from Pestana as you still got the worse hotel room
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Review collected in partnership with Pestana Hotel Group
Response from AbrasileiraP, Gerente de relações com clientes at Pestana Porto - A Brasileira
Responded 1 week ago
Dear Mrs. Xavier, Thank you very much for reviewing your stay at Pestana Porto – A Brasileira. We are delighted to understand you have enjoyed our attentive staff. We apologize for the disorganized service and for the view and we hope to have the chance to restore your faith in us! We are looking forward to have the pleasure of your next visit in a near future! Warmest regards, Inês d'Orey Guest Relations
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PRICE RANGE
$181 - $342 (Based on Average Rates for a Standard Room)
LOCATION
PortugalNorthern PortugalPorto DistrictPorto
NUMBER OF ROOMS
89
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