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Pestana Carlton Madeira Premium Ocean Resort

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Largo Antonio Nobre, No. 1, Funchal, Madeira 9004-531 Portugal
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Pestana
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$112
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Free cancellation until 05/27/22
Booking.com$138
Expedia.com$136
getaroom.com$166
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (2250)
Room & Suite (681)
Dining (235)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 11/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 11/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#39 of 99 hotels in Funchal
Location
Cleanliness
Service
Value
Travelers' Choice
The Pestana Carlton Madeira is a luxurious and charming 5-star hotel in the city of Funchal, on the island Madeira with views of the sea, garden, swimming pool or Funchal bay. It's only 10 minutes on foot from the city centre, with a private car park available for a fee. It features two enormous outdoor saltwater swimming pools, direct access to the Atlantic ocean, and a dive centre where you can experience your first underwater adventure and take boat excursions. For deeper relaxation, you can take advantage of all of the services available at the Spa, including the 25-foot indoor swimming pool and relaxation rooms where you can enjoy a Magic Spa treatment. The hotel features Wi-Fi, four restaurants and two bars.
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Property amenities
Paid private parking on-site
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Diving
Game room
Kids pool
Parking
Public wifi
Hot tub
Pool / beach towels
Pool with view
Indoor pool
Outdoor pool
Heated pool
Saltwater pool
Fitness / spa locker rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Wine / champagne
Poolside bar
Hiking
Mini golf
Tennis court
Evening entertainment
Fishing
Walking tours
Nightclub / DJ
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
Salon
Rooftop terrace
24-hour security
Baggage storage
Concierge
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Telephone
Wardrobe / closet
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Mountain View
Languages Spoken
English, French, Spanish, German and 1 more
3910Reviews225Q+A100Room tips
Traveler rating
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Popular mentions
bren r wrote a review Jan 14
15 contributions11 helpful votes
Wow what a fantastic holiday, we stayed here for 11 nights in Jan 22 with my wife and two children 12 and 8 ..we upgraded our family room for just over 400 pound for the 11 nights and it was worth every penny...we were on the 12th floor in an ocean View suite and it was stunning. We stayed b and b which was perfect as there are loads of restaurants within walking distance. The breakfast was amazing with loads of choice each morning. We did go in the outdoor pool a couple of times it's just a pity it wasn't heated as this would of then become a six star review. The staff are brilliant and we will definitely come back again.
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Date of stay: January 2022Trip type: Traveled with family
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Response from , General Manager at Pestana Carlton Madeira Premium Ocean Resort
Responded 2 days ago
Dear Mr./Mrs. bren r, On behalf of the entire team at Pestana Carlton Madeira, we would like to thank you for your kind feedback. It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories. Good notice of your comments were made and passed to our management for appreciation. We look forward to hosting you again soon at our hotel! Warm regards, The Team at Pestana Carlton Madeira
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chrstcov wrote a review Jan 7
Dorset52 contributions59 helpful votes
This is a lovely resort we have used with pleasure for many years. But no more. To our astonishment, we arrived to find the beautiful outside pool deserted, and a quick dip revealed why-it is now completely unheated. At a time when more outdoor facilities should be made available, Pestana have decided to force guests into the indoor pool, with increased risk of CV19 infection There was no warning to loyal clients. APPALLING Sr Pestana.
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Date of stay: January 2022Trip type: Traveled as a couple
1 Helpful vote
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Response from , General Manager at Pestana Carlton Madeira Premium Ocean Resort
Responded 6 days ago
Dear Mr./Mrs. chrstcov, We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We have taken note of all the issues mentioned and passed them to our management so that improvements can be made in the short-term. We appreciate that you chose Pestana Carlton Madeira for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit. Kind regards, Pestana Carlton Madeira Hotel Team
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spsdevelop wrote a review Dec 2021
2 contributions
Don't pay for any upgrade, you only get a open door between two rooms. even that they show Huge balkony with sunbeds and bright large livingroom. When comlained we was todl YOU can by Pestana options, those apartment is only for owners of Pestane options, and not as pormished in a upgrade catalog.
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Review collected in partnership with RCI
Date of stay: December 2021
Value
Rooms
Location
Service
Sleep Quality
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Response from , General Manager at Pestana Carlton Madeira Premium Ocean Resort
Responded 1 week ago
Dear Mr./Mrs. spsdevelop, We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We have taken note of all the issues mentioned refering the Pestana Vacation Club Apartments, and will transmit them to our Pestana Vacation Club Management, so that improvements can be made in the short-term. We appreciate that you chose Pestana Carlton Madeira for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit. Kind regards, Pestana Carlton Madeira Hotel Team
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Alison M wrote a review Dec 2021
Durham, United Kingdom10 contributions13 helpful votes
The hotel is perfectly located with fantastic views and only a short walk into Funchal. Outstanding service and very clean. However, the decor is a little tired and the bedding leaves a bit to be desired (the pillows felt like they’d been stuffed with cotton balls), not really up to standard for a hotel of this caliber.
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Date of stay: December 2021Trip type: Traveled with family
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Response from , General Manager at Pestana Carlton Madeira Premium Ocean Resort
Responded 2 weeks ago
Dear Mr./Mrs. 902alisonm, On behalf of our entire team at Pestana Carlton Madeira, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. Good notice of your comments were made and passed to our Management for further improvements. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Carlton Madeira. Best regards, The Team at Pestana Carlton Madeira
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Jill W wrote a review Dec 2021
1 contribution
As a member/guest of the Pestana Ocean Club, I have enjoyed staying at this hotel on numerous occasions over the past few years. I have already completed the hotel survey, but omitted to mention the delightful young lady, Sissi, who delivered some most helpful yoga and aqua aerobics sessions during my three week stay. Her yoga instruction was excellent and the aqua sessions fun. I very much hope Sissi is still around next time I stay at the Pestana Carlton. Great hotel in excellent location.
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Date of stay: November 2021
Location
Cleanliness
Service
Room Tip: I stay at the Oceans Beach Club and cannot therefore comment on rooms in the main hotel building
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Response from , General Manager at Pestana Carlton Madeira Premium Ocean Resort
Responded 4 weeks ago
Dear Mr./Mrs. L732COjillw, Thank you for your feedback on your stay at Pestana Carlton Madeira. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service, especially from Sissi. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence. It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Carlton Madeira, and we look forward to welcoming you again soon. Best regards, The Team at Pestana Carlton Madeira
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PRICE RANGE
$100 - $217 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pestana carlton madeira funchal, carlton hotel madeira
LOCATION
PortugalMadeira IslandsMadeiraFunchal
NUMBER OF ROOMS
290
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Frequently Asked Questions about Pestana Carlton Madeira Premium Ocean Resort
Which popular attractions are close to Pestana Carlton Madeira Premium Ocean Resort?
Nearby attractions include Trap Music Bar (0.07 miles), Capela Nossa Senhora da Penha de França (0.2 miles), and Infante Dom Henrique (0.2 miles).
What are some of the property amenities at Pestana Carlton Madeira Premium Ocean Resort?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Pestana Carlton Madeira Premium Ocean Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pestana Carlton Madeira Premium Ocean Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Pestana Carlton Madeira Premium Ocean Resort?
Yes, paid private parking on-site and paid private parking nearby are available to guests.
What are some restaurants close to Pestana Carlton Madeira Premium Ocean Resort?
Conveniently located restaurants include X Tonel Restaurante, William Restaurant, and Casal Da Penha.
Are there opportunities to exercise at Pestana Carlton Madeira Premium Ocean Resort?
Yes, guests have access to an indoor pool, a fitness center, and fitness classes during their stay.
Are any cleaning services offered at Pestana Carlton Madeira Premium Ocean Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Pestana Carlton Madeira Premium Ocean Resort offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Pestana Carlton Madeira Premium Ocean Resort?
The staff speaks multiple languages, including English, Spanish, French, German, and Portuguese.
Are there any historical sites close to Pestana Carlton Madeira Premium Ocean Resort?
Many travelers enjoy visiting Colégio dos Jesuítas do Funchal (0.9 miles), Santa Clara Convent (0.8 miles), and Blandy's Wine Lodge (0.8 miles).