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Pestana Carlton Madeira

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#31 of 87 Hotels in Funchal
Certificate of Excellence
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1,844 Reviews from our TripAdvisor Community

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Showing 1,317: English reviews
Woking, United Kingdom
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed yesterday NEW

we had a fabulous holiday, the views are panoramic, there is sea access from the lower floor, two salt water pools, plenty of beds even in peak season, the hotel is of a very high standard, extremely clean and the staff can't do enough for you. the hotel is set over 6 main floors built in the cliffs, the view... More 

Helpful?
1 Thank Chucklefish
Yorkshire
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed yesterday NEW

First impressions of this hotel were great, our cases taken to our room and the upgrade we'd requested had been sorted out. The pool view room, 201, was literally a 5 second walk from the garden pool in one direction or the spa facilities in the other. It was huge with a spa bath and spa shower and a massage... More 

Helpful?
2 Thank fibonbon
Wakefield
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We booked through Thomson and were a little concerned as a warning came up during the booking process to suggest that building works in the area had been complained about previously for excessive levels of noise. Thankfully we went ahead with the booking anyway and during our stay we can honestly say that we heard next to no building noise.... More 

Helpful?
4 Thank Karlos H
GSMPCM, Manager at Pestana Carlton Madeira, responded to this review

Dear Karlos H, We are very proud of the compliments addressed to our Front Office Team, breakfast buffet and location. In fact, we do have an amazing view over the sea! Hope to welcome you back to Pestana Carlton Madeira next year. Kind regards, Sara Veríssimo - Unit Supervisor More 

London
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

We really enjoyed our stay at the Pestana Carlton. We were lucky to get a room on the end which was massive with a huge balcony. The room was nice and clean but the air conditioning wasn't particularly effective. The breakfast was good with lots of choices and there was evening entertainment most days. The pool was nice but the... More 

Helpful?
2 Thank Tmc211
GSMPCM, Manager at Pestana Carlton Madeira, responded to this review

Dear guest, Thank you for choosing Pestana Carlton Madeira as your holiday accommodation during your last visit to Madeira Island. We apologize for the inconvenience caused with the problems detected in the air conditioning. We would very much appreciate if you could let us know of your next visit to any of the Pestana hotels in Madeira, and we assure... More 

Newcastle upon Tyne, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

We have just returned from a two week break at the Pestana Carlton hotel in Funchal, Madeira, we stayed in a suit that was located on the north east corner of the building if you look on their web site the view of the building from the sea, it is on the far right hand side on each corner, the... More 

Helpful?
4 Thank shell b
GSMPCM, Manager at Pestana Carlton Madeira, responded to this review

Dear Shell B, Thank you for posting a review about your last stay at Pestana Carlton Madeira. With regards to the room you were attributed, kindly, be advised that it was according to the room type you booked for. Due to very high occupancy, we were not able to up-grade you to another room. We have taken good notes of... More 

Edinburgh, United Kingdom
Level Contributor
80 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

A bit of a mixed review, some things at this hotel are excellent, but some things very poor. Starting with the check in, not impressed. We were a family of 5 arriving early evening, ages ranging from 5 to 75. Everything put to us at reception was rapid fire including the directions to the rooms - this involved 2 lifts... More 

Helpful?
2 Thank Irishkisser
GSMPCM, Manager at Pestana Carlton Madeira, responded to this review

Dear guest, Firstly, thank you for choosing our hotel for your stay in Madeira Island and for leaving your comments in Tripadvisor. All our guests’ opinions are important, and we are honestly sorry that we have not met your expectations. We will consider all your comments and will do our best to improve on all those items. Kind regards, Sara... More 

Sevenoaks, United Kingdom
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Absolutely first class hotel and service. Brilliant facilities, spotlessly clean and first class staff made our stay a truly wonderful experience. The choice of food at meal times was truly amazing. The hotel is ideally suituated being a bout a 15 minute walk from Funchal. We loved every minute of our stay and will be returning next year.

Helpful?
3 Thank Keith S
GSMPCM, Manager at Pestana Carlton Madeira, responded to this review

Dear Keith S, We are very proud of the compliments addressed to our Hotel and Team. We do hope to have the pleasure of welcoming you back in a near future. Kind regards, Sara Veríssimo - Unit Supervisor More 

Kings Langley
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I've been going to this hotel for 23 years. I think that says it all. The shows and meals are great. Good choice of restaurants and dining options. Staff are great, always helpful. Great location near some restaurants and shops. Only 20 minutes walk down through the park to the town centre. Taxis on tap at the call of the... More 

Helpful?
2 Thank john_lilley
GSMPCM, Manager at Pestana Carlton Madeira, responded to this review

Dear John, We were all very happy to learn that the hotels services and Team met your expectations once again. Your kind comments were shared with all the staff members, who were extremely happy to know of your satisfaction. Your comments and recommendations are very important to us and to all fellow travellers. It was real pleasure having you as... More 

Rotherham
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Another great holiday at this very good hotel. Large spacious room with very good air con. Large bathroom with bath/shower. Small fridge in our room. Beautiful pools and snack bars. Beautiful position overlooking the ocean. Great buffet breakfast. Staff superb. Everyone from maids/snack bar staff/reception. This was my tenth visit to this beautiful island and this is my favourite hotel.... More 

Helpful?
Thank JackieT182
GSMPCM, Manager at Pestana Carlton Madeira, responded to this review

Dear Jackie, On behalf of the Team, I would like to thank you for your review. We are very happy to know that you have enjoyed a relaxing stay at the Pestana Carlton. We all look forward to welcome you again in the near future and provide you The Time of your Life! Kind regards, Sara Veríssimo - Unit Supervisor More 

Burnley, United Kingdom
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 1 week ago

Fantastic 2 weeks stay at this hotel. Service and staff are first class friendly all the time. Only negative thing to say about the hotel that we was on the floor above the reception(floor 7), told it was a mountain view, but actually over looked the car park, we asked reception for another room and was put on the 18th... More 

Helpful?
2 Thank Elaine H
GSMPCM, Manager at Pestana Carlton Madeira, responded to this review

Dear guest, The Pestana Carlton Madeira Hotel would like to thank you for your review. Achieving quality and our guest’s satisfaction is our daily goal. With regards to your comments about the rooms, kindly, be advised that there is an applicable supplement to superior room types, as the sea view room mentioned in your review. We look forward to welcoming... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
  • Spa
  • Free Breakfast
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Breakfast
  • Babysitting
Official Description (provided by the hotel)
The Pestana Carlton Madeira, one of the most lively hotels in Madeira, enjoys a privileged setting in Funchal, at the top of a slope on the island of Madeira, providing fantastic views over the bay of Funchal and the sea. This luxurious and charismatic hotel in Madeira is a reference point for any visitor to Madeira, due to the excellent conjugation of a family atmosphere with the sophistication of its excellent installations. Once you are in the hotel, you will find at your disposal a wide range of services you can enjoy, including 3 leisure areas. In the Garden Pool, you will find a heated saltwater outdoor pool and a swimming pool for children. In the Atlantic Pool, there is a salt water outdoor pool with access to the sea and an indoor pool with Jacuzzi, relaxation rooms and bar. The Magic Spa offers an indoor heated swimming pool with sauna, Turkish bath, Jacuzzi, gym and treatment rooms. To promote the cultural gastronomic diversity of Funchal, this 5 star hotel in Madeira has 3 restaurants and 3 bars, with excellent views of the Atlantic Ocean, with a variety of flavours that will satisfy the most demanding tastes. ... more   less 

Additional Information about Pestana Carlton Madeira

Address: Largo Antonio Nobre, no 1, Funchal, Madeira 9004-531, Portugal
Location: Portugal > Madeira Islands > Madeira > Funchal
Price Range: $92 - $200 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pestana Carlton Madeira 5*
Number of rooms: 285
Reservation Options:
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Also Known As:
Pestana Carlton Madeira Funchal
Carlton Hotel Madeira
Hotel Style:
#5 On the Beach Hotel in Funchal
#6 Business Hotel in Funchal
#18 Family Hotel in Funchal
#21 Spa Hotel in Funchal
#28 Romantic Hotel in Funchal
#29 Luxury Hotel in Funchal
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