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Pestana Carlton Madeira

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Largo Antonio Nobre, no 1, Funchal, Madeira 9004-531 Portugal
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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$124
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Traveler (2067)
Room & Suite (657)
Pool & Beach (372)
What is Travelers’ Choice?
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Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#42 of 98 hotels in Funchal
Location
Cleanliness
Service
Value
Travelers' Choice
The Pestana Carlton Madeira is a luxurious and charming 5-star hotel in the city of Funchal, on the island Madeira with views of the sea, garden, swimming pool or Funchal bay. It's only 10 minutes on foot from the city centre, with a private car park available for a fee. It features two enormous outdoor saltwater swimming pools, direct access to the Atlantic ocean, and a dive centre where you can experience your first underwater adventure and take boat excursions. For deeper relaxation, you can take advantage of all of the services available at the Spa, including the 25-foot indoor swimming pool, Jacuzzi, Turkish bath and relaxation rooms where you can enjoy a Magic Spa treatment. The hotel features Wi-Fi, four restaurants and two bars.
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Full view
Property amenities
Paid private parking on-site
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Tennis court
Babysitting
Parking
Public wifi
Hot tub
Pool / beach towels
Pool with view
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Evening entertainment
Nightclub / DJ
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Massage
Salon
Rooftop terrace
24-hour security
Baggage storage
Concierge
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Great View
Languages Spoken
English, Spanish, Portuguese
Hotel links
Special Offer:Spring Offer Up to 35% off
3752Reviews215Q+A100Room tips
Traveler rating
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Popular mentions
Val M wrote a review Jun 9
Wolverhampton, United Kingdom12 contributions6 helpful votes
We have been using this hotel for many years, and decided to buy into the apartments. We love the facilities. There is a jetty into the sea, which we use for swimming and snorkelling. We see many beautiful fish. The on-site diving school offer tuition, dives and sea trips. Facilities include an indoor pool, an out door pool ( sea-level) and a large upstairs pool, giving fantastic views across the bay. There is also a large, glazed, indoor jacuzzi. The staff and service here are efficient, thoughtful and caring. There is an office which will book cars and trips. I was hospitalised during my recent trip and the staff were extremely supportive to my husband. They printed paperwork, made phone calls, and showed kindness and compassion, as true friends do. I recommend wholeheartedly that you visit flower bedecked Madeira, but also this wonderful hotel.
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Date of stay: May 2021
Value
Cleanliness
Service
Room Tip: Rooms on the south side are sunnier, with sea views. Corner suites are large and sunny
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Response from , Diretor-Geral at Pestana Carlton Madeira
Responded 6 days ago
Dear Guest Val M, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your detailed comments about your experience with us and to know that our services and procedures met your expectations. We thank you for your stay, and we look forward to welcoming you again soon at Pestana Carlton Madeira. Kind regards, Maria da Paz Garcia Manager
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mandyfitz wrote a review Jun 1
b,ham16 contributions13 helpful votes
This was our first time in Madeira which is beautiful and we will certainly return however not to the Carlton Madeira which is a nice hotel but a 4 star at best. the location is great the views over the pool and ocean from our balcony were amazing however it ends there. The restaurants are all buffet -and very busy, we only did breakfast in the end which was the same daily and not covid friendly - everyone using tea and coffee machines, why a team member could not pour this is questionable. No water in the rooms, no porter service, had to ask for tea facilities in the room, the towels are old and rough, the reception team are not friendly at all, however i must say all the other teams were very friendly and helpful. The pub and taverna were closed the whole time we were there - the taverna for a private function. The décor is now dated with 1970's carpets in the restaurants The Atlantic pool area requires cleaning the tiles are filthy and the bar area was not open despite the hotel being fully booked. also unless you have a pool view we did thankfully you will view the main road and car park So sorry no return to the hotel for us, but definitely return to Madeira
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Date of stay: May 2021
Rooms
Location
Service
Room Tip: ask for a superior pool view otherwise you will view a main road and car park
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Response from , Diretor-Geral at Pestana Carlton Madeira
Responded 2 weeks ago
Dear M./M. mandyfitz, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We have read your comments and regret that we did not meet your expectations, however we would like to thank you for your sincere feedback about your stay with us. Our Guest's opinion is the reason why we work everyday to improve our performance. We thank you for your stay, and hope to have the opportunity of welcoming you again at Pestana Carlton Madeira. Kind regards, Maria da Paz Garcia Manager
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adamkingston94 wrote a review May 2021
Bristol, United Kingdom9 contributions6 helpful votes
This hotel must of been 5 star 20 years ago, rooms Still have carpets and are very basic, breakfast is shocking! But the coffee is good. The balcony’s are not child friendly at all my young daughter cant even come on here due to the 6” gap between the floor and glass balustrade, I’m surprised no child has been seriously hurt. Hotel it’s self is situated in a good area, and the top pool area and bar is great. Only problem is the pools aren’t heated and it’s not exactly been hot this week so my young daughter hasn’t even been able to play in the pools, we were told the indoor pool was heated so we went to check that out and was told it’s heated to 24 degrees which is still way to cold for an indoor pool.
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Date of stay: May 2021Trip type: Traveled with family
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Response from , Diretor-Geral at Pestana Carlton Madeira
Responded 2 weeks ago
Dear M./M. adamkingston94, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We have read your comments and regret that we did not meet your expectations, however we would like to thank you for your sincere feedback about your stay with us. We thank you for your stay, and hope to have the opportunity of welcoming you again at Pestana Carlton Madeira. Kind regards, Maria da Paz Garcia Manager
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KirstyG1969 wrote a review May 2021
Fareham, United Kingdom38 contributions33 helpful votes
We had a junior suite facing the pool and sea, very spacious, well equipped with fridge, TV and huge balcony. The bathroom had double sinks, a huge free standing bath and separate shower with fixed and moveable heads all nicely done. The pool areas are very attractive with our chosen area being the pool and area near the sea which seemed a lift ride away too far for many! Breakfast was nice if a little busy at times, but staff were doing well to replenish food and clear tables quickly. The main area are a little tired in places but given that most of our time was either by the pool or in the room this wasn’t off putting. The photos on the website really do not do the hotel justice and we would definitely stay here again.
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Date of stay: April 2021Trip type: Traveled as a couple
Room Tip: Go to the bottom pool area, further to walk, but all you hear are the sounds of the waves rather...
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Response from , Diretor-Geral at Pestana Carlton Madeira
Responded 2 weeks ago
Dear M./M. KirstyG1969, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your comments about your experience with us and to know that our services and procedures met your expectations. We thank you for your stay, and we look forward to welcoming you again soon at Pestana Carlton Madeira. Kind regards, Maria da Paz Garcia Manager
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geekie1 wrote a review May 2021
essex13 contributions13 helpful votes
Presently here and although covid safety measures in hotel are good the dining room is a disaster area children allowed to go upto food stations alone touching food and although tongs given this is unsafe practice.I personally feel no child under 12 should be allowed up to stations and should not be allowed to run around not following the dining area rules whilst parents sit and allow this come on pestana sort this out
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Date of stay: May 2021Trip type: Traveled with friends
1 Helpful vote
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Response from , Diretor-Geral at Pestana Carlton Madeira
Responded 2 weeks ago
Dear M./M. geekie1, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We have read your comments and would like to apologize for the inconvenience during your stay regarding children. We thank you for your stay, and hope to have the opportunity of welcoming you again at Pestana Carlton Madeira. Kind regards, Maria da Paz Garcia Manager
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PRICE RANGE
$100 - $217 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pestana carlton madeira funchal, carlton hotel madeira
LOCATION
PortugalMadeira IslandsMadeiraFunchal
NUMBER OF ROOMS
290
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Frequently Asked Questions about Pestana Carlton Madeira
Which popular attractions are close to Pestana Carlton Madeira?
Nearby attractions include Capela Nossa Senhora da Penha de França (0.2 miles), Trap Music Bar (0.07 miles), and Infante Dom Henrique (0.2 miles).
What are some of the property amenities at Pestana Carlton Madeira?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Pestana Carlton Madeira?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pestana Carlton Madeira?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Pestana Carlton Madeira?
Yes, paid private parking on-site and paid private parking nearby are available to guests.
What are some restaurants close to Pestana Carlton Madeira?
Conveniently located restaurants include Casal Da Penha, X Tonel Restaurante, and William Restaurant.
Are there opportunities to exercise at Pestana Carlton Madeira?
Yes, guests have access to an indoor pool, a fitness center, and locker rooms available in the fitness center during their stay.
Are any cleaning services offered at Pestana Carlton Madeira?
Yes, dry cleaning and laundry service are offered to guests.
Does Pestana Carlton Madeira offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Pestana Carlton Madeira?
The staff speaks multiple languages, including English, Spanish, and Portuguese.
Are there any historical sites close to Pestana Carlton Madeira?
Many travelers enjoy visiting Colégio dos Jesuítas do Funchal (0.9 miles), Santa Clara Convent (0.8 miles), and Blandy's Wine Lodge (0.8 miles).