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Pestana Carlton Madeira

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#29 of 86 Hotels in Funchal
Certificate of Excellence
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1 room 2 adults 0 children
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Pestana Carlton Madeira
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2,092 Reviews from our TripAdvisor Community

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Showing 1,500: English reviews
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Reviewed 2 days ago NEWvia mobile

we arrived at the hotel on the 13th and was greeted by the concierge at the door. Booking was quick and our luggage was taken up to.our room for us. The rooms was quite big as we were a family of 4. The restuarant staff was really friendly, nothing was too much trouble. The food for breakfast was great. My...

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Helpful?
3Thank Juliet1004
PestanaPalms, Gestor at Pestana Carlton Madeira, responded to this review

Dear Juliet, We are very pleased to know that you had a great time at Pestana Carlton Madeira. Our wide variety of services and facilities really allows guests to enjoy themselves during the stay. There is always something to do! Looking forward to your next visit. Kind regards, Sara Veríssimo - Unit Supervisor

New York City, New York
Reviewed 3 days ago NEW

Large good equipped room with balcony, pleasantly decorated floors and stares, fast and quiet lifts, decent breakfast, friendly and accurate staff, great location and multiple amenities with view points on city, ocean, pools, shores. Hot water supply needs improvement and wi-fi is not stable in some rooms.

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Helpful?
1Thank Viktor G
Paphos, Cyprus
Reviewed 4 days ago NEW

Mr Alvaro Goncalves won the Employee of the year award 2016. He is the maintenance man for this hotel. A worthy winner he is. Everything works. Nothing is broken and nothing is waiting to be fixed. I’ll also just say the competition to win this, Employee of the year, from other employees is very tough. Everyone who works here is...

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Helpful?
1Thank John1234Paphos
PestanaPalms, Gestor at Pestana Carlton Madeira, responded to this review

Dear Mr. John, Thank you for your kind comments about Pestana Carlton Madeira. We do have a great Team! Each employeed has great importance in the daily operation and Mr. Álvaro Gonçalves is no exception. Looking forward to welcome you back at Pestana Carlton Madeira. Kind regards, Sara Veríssimo - Unit Supervisor

Manchester, United Kingdom
Reviewed 5 days ago NEWvia mobile

We stayed at the Pestena Carlton between 13/02/17 and 20/02/17 in room 405. The entrance is very grand, and the theme continues throughout the hotel. The hotel is spotless and this continues throughout all the communal areas of the hotel. The hotel floor system is quite bizarre but once your used to it, it's ok. Basically street level is floor...

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Thank GJ_Hughes
Midlands UK
Reviewed 5 days ago NEW

We have just come back from a week in this hotel. The hotel staff were friendly and made a lot of effort to make our stay comfortable and pleasant. They remembered our room number when we went for meals etc. Food was very good - not much show cooking- but the puddings were delicious. The bread and fruit were always...

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1Thank nalajoy
London, United Kingdom
Reviewed 6 days ago NEWvia mobile

Overall great stay. Went in Feb 2017 for a week with 2 kids (2 and 7) and wife. Pestana is a very good brand in Portugal Pros: - great location walking distance from marina and good restaurants - Excellent customer service - We booked a family room which was very big 60m sq - heated indoor pool with kids allowed...

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1Thank MonteCarlo121
Cheshire
Reviewed 6 days ago NEWvia mobile

stayed for 3 nights February 2017 2 adults and 2 kids. had a great time. enormous well-appointed and comfortable rooms. wonderful facilities and well looked after grounds. kids enjoyed all the pools. great quality buffet breakfast. location could not be better. only negative is food in pool bar which was very poor. also pub should be renovated. will definitely return.

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1Thank ajn11
yeovil
Reviewed 1 week ago

We could not fault the hotel itself as we thoroughly enjoyed our stay there . The only problem we found was the during the night up till about 4 o,clock in the morning it can be noisey on the mountain view side due I believe due to a night club being across the road. We were on the 17Th floor...

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Helpful?
3Thank philbroke
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review

Dear Guest, Thank you for your review. It is good to know that you "thoroughly enjoyed" you stay with us, as you mention. Regarding the other issue, we sympathize with your discomfort and would like to thank you for your understanding that this is not within our reach at the moment, but is beeing looked into.It is comforting to read...

Reviewed 1 week ago via mobile

We visited as a couple for a valentines get away. As we booked with Thompson we had a shuttle coach from the airport to each hotel which was handy. To begin with there was a little wait to be seen by the staff but as it was busy we didn't care too much. The facilities such as Spa, pools, sauna,...

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Helpful?
2Thank Annabel C
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review

Dear Guest, Thank you for your review. We are glad to know you enjoyed your stay with us, and that you appreciated the restaurant, bars, and other facilities.Regarding the less positive issue, it is good to know that we could eventually help and that this made you happy. Look forward to your next visit. Best regards Salomé Castanho

Reviewed 1 week ago via mobile

Great climate for January, hotel was lovely. All areas were spotless and staff were really helpful. Close to old town and lots of bars and restaurants all within easy reach. Rooms were big but more important they were well maintained. Would definitely visit again.

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Helpful?
2Thank Treeby64
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review

Dear Guest, Thank you for your review. We are glad to know you had a nice holiday with us, by appreciating our facilities and especially our cleaning staff service. Reading that you would like to visit us again, motivates us to do more, to serve better each day. We all look forward to your next visit in a very near...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
  • Spa
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Pestana Carlton Madeira, one of the most lively hotels in Madeira, enjoys a privileged setting in Funchal, at the top of a slope on the island of Madeira, providing fantastic views over the bay of Funchal and the sea. This luxurious and charismatic hotel in Madeira is a reference point for any visitor to Madeira, due to the excellent conjugation of a family atmosphere with the sophistication of its excellent installations. Once you are in the hotel, you will find at your disposal a wide range of services you can enjoy, including 3 leisure areas. In the Garden Pool, you will find a heated saltwater outdoor pool and a swimming pool for children. In the Atlantic Pool, there is a salt water outdoor pool with access to the sea and an indoor pool with Jacuzzi, relaxation rooms and bar. The Magic Spa offers an indoor heated swimming pool with sauna, Turkish bath, Jacuzzi, gym and treatment rooms. To promote the cultural gastronomic diversity of Funchal, this 5 star hotel in Madeira has 3 restaurants and 3 bars, with excellent views of the Atlantic Ocean, with a variety of flavours that will satisfy the most demanding tastes. ... more   less 

Additional Information about Pestana Carlton Madeira

Address: Largo Antonio Nobre, no 1, Funchal, Madeira 9004-531, Portugal
Location: Portugal > Madeira Islands > Madeira > Funchal
Price Range: $96 - $216 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pestana Carlton Madeira 5*
Number of rooms: 285
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Also Known As:
Pestana Carlton Madeira Funchal
Carlton Hotel Madeira
Hotel Style:
#5 On the Beach Hotel in Funchal
#6 Business Hotel in Funchal
#17 Family Hotel in Funchal
#20 Spa Hotel in Funchal
#27 Romantic Hotel in Funchal
#28 Luxury Hotel in Funchal
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Questions & Answers

Here's what travelers have asked, with answers from Pestana Carlton Madeira staff and other travelers.
108 questions
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Glasgow, United Kingdom

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Questions? Get answers from Pestana Carlton Madeira staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ocean View”
 of 5 bubbles 96viktorg, 3 days ago | Read review
“Choose the pool/sea side.”
 of 5 bubbles nalajoy, 5 days ago | Read review
“Go for sea view rooms”
 of 5 bubbles philbroke, 1 week ago | Read review
“The lower rooms are closer to the pool and spa and have bigger balconies than the upper rooms. Ask for a lower room with a sea view.”
 of 5 bubbles FatWelshBloke, 1 week ago | Read review
“Sea view a must, rooms on side currently overlook the new Savoy building site”
 of 5 bubbles 780nickh, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question