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Estrada Monumental, 147, Funchal, Madeira 9004-532 Portugal
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COVID-19 update: See the added health and safety measures this property is taking.Read more
9 people are viewing this hotel
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Traveler (2173)
Room & Suite (419)
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Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 06/19/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 06/19/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 94 hotels in Funchal
Location
Cleanliness
Service
Value
Travelers' Choice 2019 Winner
Certificate of Excellence
The Atlantic Ocean stretches as far as the eye can see at the foot of The Cliff Bay which is perched on the top of a natural promontory. The hotel is surrounded by gardens with innumerable secluded corners and centenary palm trees extending to the very edge of the cliff face. The panorama is completed by a magnificent view over the bay of Funchal to the left of the hotel.The most influential restaurant guide in the world, the Michelin Guide, has awarded a star to Il Gallo d'Oro, The Cliff Bay's gourmet restaurant run by Chef Benoît Sinthon. This is Madeira's first and only star
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Room & Suite (419)419
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Diving
Tennis court
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Aerobics
Evening entertainment
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Baggage storage
Concierge
Currency exchange
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Marina View
Languages Spoken
English, French, German, Portuguese
Hotel links
Special Offer:10% EARLY BOOKING
3,875Reviews209Q+A100Room tips
Traveler rating
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Popular mentions
BJQRugby wrote a review May 2020
Rugby63 contributions72 helpful votes
I hesitated to give 5 stars, because nowhere is perfect, but this hotel is so close I felt I had to give the top grade. The View - The hotel is perfectly situated, and the views are outstanding from every area. We had a top floor bay view room and this is definitely worth paying the extra, the view day and night is just fabulous. The balcony is also large and comfortable. The staff - Extremely well trained and both attentive but also very friendly almost without exception. There was in fact only one exception, a female senior waitress in the buffet restaurant, both evening at breakfast she was cold and brusque. I guess you cant change a personality, but everyone else was truly wonderful. The Room - large and with an outstanding view. My only complaint was the size of the bed. Two doubles pushed together does not make a double bed and this was much too big. The space in the room could have been so much better used - a small table or a sofa maybe? The bed was also very hard and we woke every morning with a sore back so this was a big negative. But I know some people prefer hard beds and at least there was a pillow menu. The food - this was actually very varied. We did not try the Egon Ronay restaurant as this was far too expensive as part of a holiday. The buffet, while plentiful, was also we felt not worth the cost, and we found the bistro food, while cheaper, extremely poor. However the A La Carte in the buffet restaurant was outstanding and we would go back just for that. Also the fish at lunch at the beach front restaurant is out of this world, one of the best seafood restaurants we have been to. A pity this is not open in the evenings. The pools - just wonderful and warm too. Perfectly situated and the inside outside pool is a great idea. The timing - we visited 3rd week in February and lockdown was enforced while we were there. This was strange and such a shame. The hotel grew emptier as the week progressed, the evening entertainment stopped and the staff were visibly tenser each passing day. They told us of their fears for the future. So very sad. In the town everything was quiet and local people were visibly anti-tourist. We were lucky to get home and grateful to BA for bringing across an empty plane to pick us up. I so hope all goes well for this hotel, we would love to go back. Summary - there are some negatives, as mentioned, but overall this is a fabulous hotel. I so hope the world opens up again as we definitely want to go back next year.
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Date of stay: February 2020
Cleanliness
Service
Sleep Quality
Room Tip: Pay the extra for a top floor room with bay view
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DaTr0ll wrote a review Dec 2019
Oetrange, Luxembourg90 contributions16 helpful votes
Hotel's Favorite
This was our first visit to the island and we celebrated our 30th anniversary here last week. We couldn't have wished for a better hotel! The standard in everything, from toiletries to cleanliness and furniture, is very high. The staff is helpful, always easily approachable, and clearly well-trained and experienced. We will definitely return to Madeira, and then we will likely want to stay at the Cliff Bay again. They use their 5 stars with confidence and pride. It is very good value if you are looking for top quality.
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Date of stay: November 2019
Value
Location
Service
4 Helpful votes
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Response from TheCliffBayTeam, The Cliff Bay Team at Hotel The Cliff Bay
Responded Dec 4, 2019
Dear Guest, Your opinion is very important to us. We were very pleased to hear that you enjoyed the time you spent with us. We look forward to seeing you again soon, here or at another Portobay hotel. Best regards, The Cliff Bay Team
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Linda K wrote a review Mar 2020
Edinburgh, United Kingdom5 contributions2 helpful votes
Beautiful hotel, excellent views, cuisine, cleanliness, standards. Impressed that they noticed it was my husband’s birthday whilst there and left a delicious cake and bubbly in our room. Staff friendly, welcoming and helpful.
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Date of stay: March 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from antoniopais, General Manager at Hotel The Cliff Bay
Responded Mar 19, 2020
Dear Mrs Kinghorn, Thank you for your stay with us and for the feedback shared on Tripadvisor. So happy to know that you had a positive holiday experience and for sure wil be apleasreu to welcome you on a future visti to Madeira. Stay safe.. Warm regards, The Cliff Bay team
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Michelle T wrote a review Mar 2020
Banstead, England, United Kingdom4 contributions1 helpful vote
We were recommended this hotel by a friend and it didn’t disappoint! The staff were very welcoming and we were greeted with a glass of prosecco...always a good start to a holiday. We were taken to our room, which was large with a balcony and a beautiful view of the sea and Funchal. We had a disabled friendly room which had a spacious wet room as I have mobility issues and need to use a wheelchair. My only criticism is the lack of a wall mounted shower seat. Water resistant stools were provided but these felt a little unstable. The food was excellent and catered for all needs. The spa was lovely, the staff were attentive and provided an excellent service. Everywhere was clean and tidy and the gardens were beautiful.
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Date of stay: March 2020
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Response from TheCliffBayTeam, The Cliff Bay Team at Hotel The Cliff Bay
Responded Mar 12, 2020
Dear Guest, First of all, thank you for your comments. Your opinion is very important to us. We shall carefully analyse the less positive points you mention regarding your stay. We would be happy to see you again at our hotel in order to meet your expectations. Best regards, The Cliff Bay Team
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Richard A wrote a review Mar 2020
Richmond, United Kingdom177 contributions56 helpful votes
We rarely go back to the same place or hotel but have just returned from our third visit which says it all !! Madeira is lovely in every respect not least the friendly people and the cleanliness -- we saw no litter or graffiti . The Cliff bay is superb -- we had a great room overlooking Funchal. Friendly , professional staff and the place is immaculate including the lovely gardens and pool areas. The only minor comment we would make is that we thought the evening buffet in the Rose garden was not as good as before -- mainly due to a limited choice of main course. There are of course a choice of restaurants in the hotel and nearby. We will certainly be back
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Date of stay: March 2020
Location
Cleanliness
Service
Room Tip: A sea view or view of Funchal is well worth considering
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Response from TheCliffBayTeam, The Cliff Bay Team at Hotel The Cliff Bay
Responded Mar 12, 2020
Dear Guest, Thank you for your feedback. Nothing makes us happier than meeting the expectations of our guests. We have taken note of your suggestions and we will do everything to make your stay even better next time. We hope to enjoy your company soon at a PortoBay hotel. The Cliff Bay Team
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Previous
PRICE RANGE
$166 - $429 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the cliff bay - porto bay hotel funchal, cliff bay porto funchal, cliff bay hotel funchal, cliff bay hotel madeira
LOCATION
PortugalMadeira IslandsMadeiraFunchal
NUMBER OF ROOMS
200
Payments made by partners impact the order of prices displayed and, for featured or sponsored sort orders, partners’ payments may also influence the order of the accommodations listed.
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Frequently Asked Questions about Hotel The Cliff Bay
Which popular attractions are close to Hotel The Cliff Bay?
Nearby attractions include Madeira Mandolin Orchestra (0.1 miles), Hole in One (0.09 miles), and Galatrixa (0.2 miles).
What are some of the property amenities at Hotel The Cliff Bay?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Hotel The Cliff Bay?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel The Cliff Bay?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Hotel The Cliff Bay?
Yes, free parking is available to guests.
What are some restaurants close to Hotel The Cliff Bay?
Conveniently located restaurants include Franco's Corner, Restaurante Everest Montanha III, and MadMarket.
Are there opportunities to exercise at Hotel The Cliff Bay?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Hotel The Cliff Bay have an airport shuttle?
Yes, Hotel The Cliff Bay offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel The Cliff Bay?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel The Cliff Bay offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel The Cliff Bay?
The staff speaks multiple languages, including English, French, German, and Portuguese.