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Reid's Palace, A Belmond Hotel, Madeira

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Estrada Monumental 139, Funchal, Madeira 9000-098 Portugal
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Traveler (1506)
Room & Suite (563)
Dining (290)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#12 of 99 hotels in Funchal
Location
Cleanliness
Service
Value
Travelers' Choice
Set on cliff tops overlooking the Bay of Funchal and the Atlantic Ocean, this legendary hotel has, for over a century, been a standard-bearer for excellence. The hotel is located on 10 acres of subtropical gardens, boasts enviable access to the sea and is within walking distance of Funchal's shops, restaurants and night-life. With its reputation for excellence and discreet service, Belmond Reid's Palace is the ideal place at which to relax and be pampered.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Badminton
Bicycle rental
Babysitting
Valet parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Saltwater pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Kids' meals
Special diet menus
Poolside bar
Bicycles available
Boating
Diving
Hiking
Horseback riding
Squash
Tennis court
Windsurfing
Aerobics
Bicycle tours
Billiards
Entertainment staff
Evening entertainment
Fishing
Patio
Squash offsite
Walking tours
Books, DVDs, music for children
Children's playground
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Light therapy
Makeup services
Manicure
Massage
Massage chair
Neck massage
Open-air bath
Pedicure
Salon
Solarium
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Mosquito net
Newspaper
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Shops
Sun terrace
Sun umbrellas
Butler service
Doorperson
Infirmary
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Minibar
Cable / satellite TV
Extra long beds
Bidet
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Electric kettle
On-demand movies
Radio
iPod docking station
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Family Resort
Languages Spoken
English, French, Russian, Spanish and 6 more

Location

Full view
86Good for walkers
Grade: 86 out of 100
61Restaurantswithin 0.3 miles
7Attractionswithin 0.3 miles
2105Reviews84Q+A100Room tips
Traveler rating
  • 1,778
  • 218
  • 77
  • 16
  • 17
Time of year
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Popular mentions
susanmary6 wrote a review Today
Baldock, United Kingdom178 contributions128 helpful votes
Sadly, we were not staying at the hotel but decided to go for a drink on the terrace. We were fortunate to have a table overlooking the sea and the bay.. We had a drink and then decided to have a light meal. We had a dish of Mushroom Pasta followed by a Passion Fruit desert. I can honestly say that the food was some of the best that I have ever tasted in our numerous worldwide travels, including Italy. The food was superb and my compliments to the chef who created the dishes. Not only did they tasted wonderful but the presentation was amazing.. The service was very good as well. Afterwards we wandered around the public area and admired the elegant surroundings. A truly wonderful hotel in a good location with views over the bay of Funchal.. If we ever visit Funchal again, we will certainly try and stay here.
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Date of stay: July 2021
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PWT wrote a review Jul 26
5 contributions4 helpful votes
This was our honeymoon to Madeira. We had previously stayed at the Cipriani in Venice so were really looking forward to another Belmond Hotel. This could not have been further from our previous experience. The room quality was very poor until we were eventually upgraded. Staff were rude and service was unbelievably slow. Food and drink quality was poor and very over-priced compared to other hotels and restaurants in the area. We could not even book into the hotel restaurant for 4 days after our arrival. Booking experiences was very difficult due to the concierge. However, the sunrise above the clouds was amazing once we were able to get onto it! On departure we had no assistance with luggage, which reception actually thought was funny!! As a couple in our twenties we felt very disappointed, we were always served after any older guests no matter the arrival time to a bar or restaurant and there was no mention of our honeymoon despite alerting the hotel before arrival. Overall disappointing, not Belmond quality and certainly not 5 star.
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Review collected in partnership with this hotel
Date of stay: July 2021
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Response from Ciriaco Campus, Other at Reid's Palace, A Belmond Hotel, Madeira
Responded yesterday
Dear Guest, We would like to thank you for choosing our hotel for your honneymoon, it was a pleasure to have you as our guest. We just received your feedback through TripAdvisor and we are really sorry to learn that your stay with us did not meet your expectation We are taking your remarks very seriously and I shared your comments with the entire team. I am sincerely sorry that we were not able to deliver the service we are thriving for and I would like to apologise for this missed opportunity. Personally and on behalf of our team. We apologise once more for the inconveniences that this may have caused and we wish you to know that we are actively working to improve our service levels and your feedback is helping us to do so. We hope to have the possibility to welcome you again in the future to give us a second chance to prove our hospitality. I remain at your personal disposal for any assistance you may require. Sincerely yours, Ciriaco Campus General Manager Reid’s Palace, a Belmond Hotel Madeira
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peterprinsl00 wrote a review Jul 24
1 contribution
Reid's Palace remains our favourite holiday destination with a feel of a "family business" but the most friendly and efficiently run hotel we have ever stayed in. Nothing is too much trouble and the friendliness of the staff is also seen throughout the island.
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Review collected in partnership with this hotel
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
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Response from Ciriaco Campus, Other at Reid's Palace, A Belmond Hotel, Madeira
Responded yesterday
Dear Peter, Thank you very much for staying at Reids Palace, a Belmond Hotel and writing your kind review. It is a great pleasure to read your kind words and with great pride, I shared them with our team. We all hope to welcome you again soon! Best regards, Ciriaco Campus General Manager
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iainm0rris0n wrote a review Jul 19
London, United Kingdom1 contribution
The room was dated and trying to get a constant temperature in the shower wasn’t possible. Staff were amazing considering there were lots of new staff coming back from covid and isn’t stuffy at all (except for some guests). Highly recommend the hotel and the covid check out.
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Review collected in partnership with this hotel
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Ciriaco Campus, Other at Reid's Palace, A Belmond Hotel, Madeira
Responded 1 week ago
Dear ianmOrrisOn, Thank you very much for visiting us, and for having taken the time for writing your feedback, I really appreciate your constructive comments. Here at Reid's we take our valuable guests' comments into our highest consideration, because are for us an incredible tool for improving our level of service. In this respect, after reading your remarks, I have immediately shared your feedback regarding the room being dated and the constant variation of the shower temperature with all the deemed associates, so that all the points you mentioned will be promptly addressed. On the other hand, I am pleased to read that you were impressed with the service and genuine hospitality of our staff and I will surely praise your words with them. Once again, we do thank you very much for sharing with us your comments, and we do hope to welcoming you back in the not too distant future. Best regards, Ciriaco Campus General Manager Reid’s Palace a Belmond Hotel Madeira
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Fowlersontour wrote a review Jul 19
Liverpool, United Kingdom60 contributions111 helpful votes
Four of us had the pleasure of experiencing the famous Reid’s Palace afternoon tea last week whilst holidaying in Madeira. A truly memorable afternoon. The terrace where the afternoon tea is served was beautiful, offering the most wonderful views of Funchal with crystal clear waters and perfect blue skies. All the staff were extremely friendly and professional. The tea itself was delicious. 24 blends of tea on offer or coffee for those who prefer. Delicious selection of finger sandwiches, warm scones ( never , ever tasted scones so good!) jam and cream and assorted little cakes. We were asked if we wanted more of anything and couldn’t resist having more of the amazing scones. We all drank second pots of tea and coffee. Beautiful table linen and a Royal Doulton tea service all added to the perfect experience. At a cost of €36per person we feel it offered exceptional value for money as you really could have had as much as you wanted to eat and drink. The hotel has such a history, Winston Churchill and George Bernard Shaw being amongst those who previously stayed there. Lots of pictures around the hotel of famous guests add to the ambience. So glad we decided to book afternoon tea, would absolutely love to stay there sometime in the future even if for just one night. Putting that on our bucket list! Thank you Reid’s Palace.
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Date of stay: July 2021
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Response from Ciriaco Campus, Other at Reid's Palace, A Belmond Hotel, Madeira
Responded 1 week ago
Dear Fowlersontour, Thank you very much for choosing our hotel and for sharing your feedback! I would like to thank you very much for taking the time for sharing your review regarding your Afternoon Tea experience and above all I would like to thank you, also on behalf of all the Reid's Palace Team for the words of vote you reserved to us. These type of comments are indeed the greatest motivation and payback for the efforts we undertake to walk the extra mile to satisfy our guests. Grateful, thank you! We all look forward to welcoming you back soon. Best regards, Ciriaco Campus General Manager Reid’s Palace a Belmond Hotel Madeira
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PRICE RANGE
$304 - $483 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
reid`s palace by orient-express hotel funchal, reids palace funchal, reids palace hotel funchal
LOCATION
PortugalMadeira IslandsMadeiraFunchal
NUMBER OF ROOMS
158
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Frequently Asked Questions about Reid's Palace, A Belmond Hotel, Madeira
Which popular attractions are close to Reid's Palace, A Belmond Hotel, Madeira?
Nearby attractions include Hole in One (0.2 miles), Trap Music Bar (0.2 miles), and Monumental Experience (0.2 miles).
What are some of the property amenities at Reid's Palace, A Belmond Hotel, Madeira?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Reid's Palace, A Belmond Hotel, Madeira?
Top room amenities include a minibar, air conditioning, and a refrigerator.
What food & drink options are available at Reid's Palace, A Belmond Hotel, Madeira?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Reid's Palace, A Belmond Hotel, Madeira?
Yes, free parking, secured parking, and street parking are available to guests.
What are some restaurants close to Reid's Palace, A Belmond Hotel, Madeira?
Conveniently located restaurants include Cris's Place, Casal Da Penha, and X Tonel Restaurante.
Are there opportunities to exercise at Reid's Palace, A Belmond Hotel, Madeira?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Reid's Palace, A Belmond Hotel, Madeira have an airport shuttle?
Yes, Reid's Palace, A Belmond Hotel, Madeira offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Reid's Palace, A Belmond Hotel, Madeira?
Yes, dry cleaning and laundry service are offered to guests.
Does Reid's Palace, A Belmond Hotel, Madeira offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Reid's Palace, A Belmond Hotel, Madeira?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Russian, and Portuguese.