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Pestana Royal All Inclusive

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Estrada Monumental 275, Funchal, Madeira 9000-250 Portugal
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (998)
Dining (228)
Room & Suite (196)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 08/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 08/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#46 of 97 hotels in Funchal
Location
Cleanliness
Service
Value
Travelers' Choice
The Pestana Royal is an All Inclusive hotel (breakfast, lunch, dinner, snacks and domestic beverages) located in Funchal, Madeira. It sits 2 minutes on foot from Formosa beach, the city's largest beach, with panoramic views of the Cabo Girão hillside, 10 minutes from Funchal’s city centre. During your stay, you can enjoy 2 outdoor swimming pools,an open-air solarium, a SPA with indoor swimming pool, gym and 3 treatment rooms where you can book you Magic SPA treatment/massage. The youngsters can have fun at the Kid's Club or in the playground, while the adults play pool, mini golf or use the tennis court. The hotel offers 4 restaurants (1 open buffet for all meals and 3 themed restaurants, open at dinner time, alternately), promenades and 2 bars. All of them have a very relaxed atmosphere, this being one of the main features of this resort. All rooms offer pleasant views, flat-screen TVs and free Wi-Fi.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Children Activities (Kid / Family Friendly)
Wifi
Hot tub
Outdoor pool
Heated pool
Sauna
Bar / lounge
Restaurant
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Mini golf
Tennis court
Evening entertainment
Kids club
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Business Center with Internet Access
Meeting rooms
Spa
Facial treatments
Foot massage
Head massage
Massage
Baggage storage
Concierge
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Safe
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Ocean View
Languages Spoken
English, French, Spanish, German and 1 more

Location

Full view
72Somewhat walkable
Grade: 72 out of 100
23Restaurantswithin 0.3 miles
3Attractionswithin 0.3 miles
1,655Reviews222Q+A100Room tips
Traveler rating
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Popular mentions
HPS wrote a review Jun 2020
bristol103 contributions52 helpful votes
Location -About 20 mins by car from airport (we privately booked a meet and greet taxi) -15 mins away from centre using bus. Bus stop is literally right outside. -Hotel also have their complimentary private bus which takes you to and from the cetre but only operates hourly and sometimes longer. -10 mins walk from a mall. -Amazing view and sunset. Has private elevator as an access to and from the beach Service - the staff were welcoming and helpful. -they gave us advice on how to get around the city -they helped us booked our private tour (van) that catered our very short break- just ask the reception area as they are more than happy to help -polite team; great in communicating english language. Facilities -we booked a double bed room located on right side of hotel it has balcony and can view the sea but not entirely sea-facing view. This was OK as we spent most of our time outside. -Room was decent size for couples. -cleaned daily and met our basic needs Food -there were main meals and bar menu selection. - this was all inclusive. First time we tried this. 1)breakfast was OK. Lots of selection of hot and cold choices but always the same everyday. Eat all you can option. So can't complain. 2)Lunch was not great. If we had the option, then we would have eaten out. Mostly acceptable selection but not many. Salads, hot meal etc. Wish they can improve the taste as most dishes were either too salty or bland. 3) Dinner -more promising than the lunch menu. We actually looked forward to this time of the day. They have different theme each night, though it was a hit and miss. It was advertised when we booked in that they we can choose a themed dinner night as part of the hotel's offer to guest. But when we asked about this, turns out that you need to stay for more than 5 days or something to qualify for this. Clearly this was one of those "read the small" print moment- so we were disappointed we did not get this as it was advertised on website as if it was part of our stay 4) Bar snacks -the usual burgers,chips, salads, sandwiches and small bites. -we enjoyed this menu the most to be honest. Burgers can be customized to however you want. -we are not big drinkers but they have decent selection of alcoholic and non-alcoholic drinks. Other Facilities/Ambiance: -sauna- small and always occupied -pool was always cold so we only took a dip once only -quiet and scenic part of Funchal. -targets families and much more mature/older guests -they had different "entertainment" every night, but again more focused for matured/older guests in summary, I cant complain. For its location, scenery, access to and from places, OK facilities, OK all inclusive menu, fairly reasonably priced. Will I stay here again? maybe. Do I recommend this for short breaks, i.3. 3 full days in Madeira, YES.
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Date of stay: January 2020
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IV1998 wrote a review Jun 2020
Tetbury49 contributions25 helpful votes
we booked this hotel as a family holiday to celebrate our 20th wedding anniversary, with 2 deluxe 2 & requested the rooms to be as close as possible but on arrival we found the rooms were on different sides on the floor, at least 50 to 75m apart, the adults room was lovely, but the children's room was very small & due to the distance apart we went back to reception to request a change but was told no, all we could do was downgrade the adults room to a smaller room nearer the children's room. as we did not want the children being so far away the adults had to split up so we had one adult & one child per room, not what we wanted for a special anniversary. Also due to the second room being so small, we could not even keep the suitcases in that room & had to store them in the larger room Next when we went for our evening meal at approx 19:30 we were told our sitting was at 18:00 !! a surprise for us, we had not been informed about this detail & there is no way we would want to eat so early. The big issue is the lack of general dining space, in a 4* hotel having to have timed sittings is not a good holiday experience. the other cuisines are very good, but having to book so far ahead is again not a good experience, who wants to have to plans next weeks eating when on holiday? the final gripe was the all inclusive & the queues around this, especially the pool area, & only be able to get a small beer was annoying. we really liked Madeira & would return, just not to this hotel.
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Date of stay: July 2019
2 Helpful votes
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Response from FORoyal, Diretor-Geral at Pestana Royal All Inclusive
Responded Jun 13, 2020
Dear IV1998, First of all, we would like to thank you for your choice and stay at the Pestana Royal Hotel, and for taking the time to share your experience at such delicate phase in terms of public health, that forced us all to take a break. Above all, we hope you are well and in good health as well as all your family members. In relation to the above, let us clarify for future travelers that the hotel has five room categories: Classic, Deluxe Balcony, Deluxe Sea View, Deluxe Superior and Suite, which meet the different criteria and needs desired by our esteemed customers. In your particular case, we regret that although on the same floor you were not completely satisfied with the accommodation provided and for future reservations, we emphasize that depending on the categories, there are not necessarily rooms within the same, side by side. It is also unfortunate that during the process of choosing and consequently booking our hotel, the categories chosen were not the most suitable according to your expectations and needs. We always advise that when traveling with children, that you contact with our reception available 24/7 in order to prepare everything in advance and inform the respective ages so that we can take that into account. In relation to the dinner schedule during our high season, two dinner sittings are created in order to allow a fast and efficient hotel operation that also allows us to properly replace and clean between services. These times are assigned on arrival and are flexible, having you the opportunity to replace it for the time that better suits you. In the same way, the operation of our themed restaurants is justified, since they are not available daily, therefore, they follow a reservation system in order to provide the best possible gastronomic experience. We look forward to your return to the Pestana Royal Hotel and if so, please let us know so that we can take the greatest care and attention for you. Our biggest "Obrigado!” – Thank You, wishing you, your family and loved ones health and safety. Be Safe Be Positive Be Inspired Best regards, João Pedro Marques Unit Manager
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Andrew P wrote a review Mar 2020
77 contributions8 helpful votes
The staff could not have been more welcoming. We were the last to arrive before quarantine kicked in and the place started to empty. The staff carried on as best they could at a time when they were obviously worried. This carried on until we were around the last 30 in the hotel. Obviously things had to scale back and communal facilities had to be closed. I will return once the pandemic is over and hope to see them all again.
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Date of stay: March 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from FORoyal, Manager at Pestana Royal All Inclusive
Responded Mar 26, 2020
Dear Guest, Thank you so much for your lovely review. It's great to learn that even in a special time like this, you enjoyed your time with us and to know that our team manage to keep up with your expectations. It will be a great pleasure sharing your comments with the team. If there is anything that we can do to make your next stay even more comfortable, please do let us know. We look forward to welcoming you back soon. João Pedro Marques Unit Manager
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driftys wrote a review Mar 2020
Porthcawl, United Kingdom20 contributions34 helpful votes
Lots of very good things about the hotel. Self service for beer/wine. Plenty of choice when it came to breakfast/dinner. We had lunch by the pool and thoroughly enjoyed the freshly made baguettes. There was also help yourself to things like cod cakes/patties/chips/salad/crisps and cakes so we snacked from 1 until 4pm. Never an issue getting a seat for the evening buffet. We didn't try the speciality restaurants because the buffet suited us as we were generally full so only wanted small portions. Our room was on the 9th floor which was a fair way from the pool but thankfully there's lifts. The grounds are beautiful with a lovely garden terrace to watch the sun go down. It's a shame the poolside bar didn't stay open until after the sunset. I only saw the pool bar being used once all week as the water was a bit on the cold side for sitting in. There were a few people in the pool but they used it for swimming rather than socialising. A very good overall experience and will return next year hopefully for 2 weeks.
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Review collected in partnership with Pestana Hotel Group
Date of stay: February 2020
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1 Helpful vote
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Response from FORoyal, Manager at Pestana Royal All Inclusive
Responded Mar 26, 2020
Dear driftys, Thank you for your review on TripAdvisor. We endeavor to provide amazing experiences and everlasting memories to each and every guest that walks through our doors, so I’m genuinely thrilled to hear about your excitement and positive feedback in regard to overall all facilities provided at the resort. We are delighted to read that we have exceeded your expectations by providing the true Royal experience. Once again, thank you for your kind feedback and we are looking forward to having you again as a guest in Pestana Royal. Best regards, João Pedro Marques Unit Manager
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vendeebrian wrote a review Mar 2020
Agadir, Morocco13 contributions
We loved our stay in Madeira - clean, well organised, friendly and, not least, super weather. The Hotel was wonderful and exceeded all our expectations. We'll certainly come back to this beautiful Island!!
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Review collected in partnership with Pestana Hotel Group
Date of stay: February 2020
Value
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Location
Cleanliness
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Response from FORoyal, Manager at Pestana Royal All Inclusive
Responded Mar 26, 2020
Dear vendeebrian, Thank you for taking time to share your experience with us on TripAdvisor. We are truly thankful for your appreciation of the genuine hospitality of our staff. Indeed, each member of our team is equipped with professionalism, sincerity and passion to deliver consistent guest’s satisfaction. We always set our aims high and strive to exceed our guests’ expectations and to know we have achieved this fills us with great pride and joy. We look forward to mentioning your glowing comment to the entire team. On behalf of the entire team, we very much look forward to having you and your family with us again in the not so distant future. Best Regards, João Pedro Marques Unit Manager
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PRICE RANGE
$168 - $320 (Based on Average Rates for a Standard Room)
LOCATION
PortugalMadeira IslandsMadeiraFunchal
NUMBER OF ROOMS
324
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Frequently Asked Questions about Pestana Royal All Inclusive
Which popular attractions are close to Pestana Royal All Inclusive?
Nearby attractions include Praia Formosa Beach Madeira (0.1 miles), Bacchus Bar (0.2 miles), and Anjo da Praca da Assicom (0.05 miles).
What are some of the property amenities at Pestana Royal All Inclusive?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
What food & drink options are available at Pestana Royal All Inclusive?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Pestana Royal All Inclusive?
Yes, free parking is available to guests.
What are some restaurants close to Pestana Royal All Inclusive?
Conveniently located restaurants include Espettus, VIANA Confeitaria, and The Beer Garden.
Are there opportunities to exercise at Pestana Royal All Inclusive?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Pestana Royal All Inclusive have an airport shuttle?
Yes, Pestana Royal All Inclusive offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Pestana Royal All Inclusive?
Yes, dry cleaning and laundry service are offered to guests.
Does Pestana Royal All Inclusive offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Which languages are spoken by the staff at Pestana Royal All Inclusive?
The staff speaks multiple languages, including English, Spanish, French, German, and Portuguese.
Are there any historical sites close to Pestana Royal All Inclusive?
Many travelers enjoy visiting Colégio dos Jesuítas do Funchal (2.4 miles), Santa Clara Convent (2.2 miles), and Blandy's Wine Lodge (2.3 miles).