Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
The Pestana Sintra is a 4-star hotel located in Quinta da Beloura in Sintra, a luxurious area with an 18-hole golf course. It is only 10 minutes by car from the small town of Sintra – a UNESCO world heritage site and 8 minutes by car from the Estoril Autodrome. The hotel offers a Spa with sauna, gym, indoor swimming pool and Turkish bath. In summer, you can take a dive in one of 2 outdoor swimming pools surrounded by lush gardens. Try the restaurant delicious fare and enjoy refreshing cocktails from the bar. The rooms feature contemporary design including flat-screen TVs and Wi-Fi.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family Resort
Residential Neighborhood
Languages Spoken
English, French, Spanish, Portuguese
Location
Rua Mato Da Mina N.º 19 Quinta da Beloura, Sintra 2710-692 Portugal
Name/address in local language
Pestana Sintra Golf
4 reviews
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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The Pestana Sintra Golf hotel is a subject of mixed reviews, with guests applauding the friendly and professional staff and the welcoming atmosphere of the property, set against a backdrop of tasteful decor and greenery. Many travelers find the rooms comfortably spacious, yet some suggest there's room for renovation and enhanced cleanliness.
While the amenities, including the pools, are generally appreciated, a few guests mention a too-cool indoor pool and a compact gym. The location draws contrasting opinions, and the value proposition has been questioned due to additional charges and expectations not being met.
Location
Inconvenient
Atmosphere
Welcoming
Rooms
Spacious
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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Detailed Reviews
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The two rooms were pleasantly large (superior double), had great large beds with very, very comfortable down pillows. I haven't slept so well in a long time!
Unfortunately, there is a small renovation jam. The silicone joints of the tub and the joints between the tiles were partly mouldy black, which was not fixed for 8 days despite my request, the faucet lost water, the balcony door closed only with some experience.
What is not possible at all for a 4-star hotel, called “Spa”, is that smaller children can now be taken there for free. Consequence: at breakfast a toddler screams every few minutes, you have to queue to be mercifully allocated a table and outside children romp loudly by the pool. Most of the existing loungers are reserved for exactly those children and you only get rest there if you stay in your room. At 340€/day for my two rooms at the Golf & Spa I had imagined something different.
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
Room Tip:Kommen Sie nur, wenn Sie auch kleine Kinder haben.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed in a family apartment with mezzanine. On the top is the double room and on the bottom is the bathroom and a living room with a single bed, sofa, round table, equipped kitchen (hake, microwave, fridge bar, sink and utensils. Also a balcony with table, chairs and views of the beautiful garden, pool and golf course. Comfortable beds, large bathroom, with bathtub. There is also a covered indoor pool, but the water is only heated to 26° (cold for the day I went), wet and dry sauna. The sensational breakfast is included in the daily. The service is excellent. It is located far from the center, but since I went by car (free parking), I was able to walk peacefully. The hotel is excellent!
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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A perfect hotel to relax and spend a few days of rest. The facilities were wonderful and the rooms also (although the sofa bed was very hard and uncomfortable), the terrace was wonderful and it was clean. The food on the restaurant's menu was very delicious, we didn't like the dinner service as much because no waiter paid attention to us (we had to insist that they come) and they charged us in the ticket for a table service of almost 7 euros that We didn't see it stated in the letter... Otherwise well . The indoor pool, sauna and other spa facilities were very good. They were missing a small children's area, or a park area for the children to make it 100% perfect. Clarify that although we did not like the attention of the dinner waiters so much for the reasons already mentioned, we must say that the people at the reception were wonderful and very friendly. Regarding the breakfast buffet, I can say that I expected much more than what was offered, and that it seems a terrible failure to me that a hotel like that does not have natural juice.
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Forget the photos on website! First of all being a member of pestana and staying in multiple locations all over Portugal … this is far the worst place in terms of staff( they are not nice, not very polite, they don’t talk the truth and they make up stories about a lot). For exemple I’ve arrived late evening and I was asked for the first time to pay in advance 600€ almost for my stay from Tuesday to Friday, the receptionist who was in charge at time told me that the managers and responsible managers gave changed the rules and now they have to charge fully at arrival, it’s not just unprofessional but illegal to charge for a service that has not been fully provided. They maybe don’t know the law and so they take advantage on guests, specially those who aren’t up to an argument or to write on red book… w I don’t mind and I did myself a complain on red book… on next day I came back to my room and housekeeping haven’t left the bottle of water that for almost 15 years of being in pestana resorts I get daily as complimentary… the manager called my room and told me they only leave one bottle on welcoming first day of arrival w is not true again… I always get in all the pestanas daily a complimentary bottle of water and after having a surgery I needed to drink a lot of water and take medicines and stay indoors and was just unpleasant to experience that all… the staff is clearly not well trained and I wonder if the managers and receptionists deserve this job and if they should not give the place to a person who would be happy to work and do the job professionally without hiding the truth and who smile and are nicer to guests. Another note… building badly preserved , cleaning isn’t that amazing , facilities are old fashion, tiny gym, pools aren’t that big and spacious special during summer when you get imigrants families on the resort and have 1/2/3 children to play… inside it’s old fashion too… treatments aren’t that innovative on the spa menu… the restaurant indeed has lovely staff, very pleasant and kind. That’s all for now. This time I have taken a double room as I’m alone but I also have stayed in the suits double floor with kitchnet area and isn’t that modern either… but convenient when with child and geo imigrants holidays on toilets the showers are the worst, have cheap curtains from China shop and just basic shower head… cheap also! They only provide tissue paper and roll paper & shower gel and hand gel for wash cleaning show cloth and shower cap cheap also… nothing else provided! The basic of basics basically… you can walk around the area but just houses to see… a 35m walk supermarket and few pharmacies and clinics… a big gym also world class nearby and this are the positives of all… the staff need to be more educated and well trained and polite to guests.
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Date of stay: July 2024Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tiago Lachever, Guest Services / Front Office at Pestana Sintra Golf
Responded Sep 8, 2024
Dear Mrs. Maria W, We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We have taken note of all the issues mentioned so that improvements can be made in the short-term. We appreciate that you chose Pestana Sintra Golf for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit. Kind regards, Miguel Metello General Manager
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We had a first stay in 2018 and surprisingly we found that little or nothing was done to keep the hotel up to date.
The rooms, common areas, the restaurant/bar require deep interventions; the buffet furniture cries for help. The balconies of the rooms are full of musk and the furniture of the room is no longer cozy and functional.
The staff is extremely friendly and helpful. Very professional and if the conditions in sight of the host are not the best, I don't even want to imagine the back of the house.
We stayed on the second floor, we heard a motor working in the room; maybe something related to the kitchen or maybe the spa. We informed the reception that they were surprised which did not convince us; on the second night we heard the engine shut down around 23:15. We understand that not everyone can be sensitive to noise, however I do not believe that we are the first to complain about noise.
In terms of breakfast buffet do not surprise, little varied; however due to lack of space do not believe that they can do better.
As for the indoor pool was cold, although they mentioned that it would be at 26oc; lack of loungers and the existing damaged.
Another relevant question is to send the communication via email to Portuguese hosts in English. Not that this is inconvenient in our case but I find it completely unnecessary. It would now be appropriate that the email that they send for the evaluation of the hotel unit, was active, at least 48hr after check out.
They mentioned that they were going to do structural works in 2025, let's wait...
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Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
Room Tip:Para quem viagem com crianças, visitem o Feijão Verde Sintra, ideal a partir dos 2 anos; com...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My stay at Pestana Sintra was deeply disappointing. The staff were incredibly rude and unhelpful, making me feel like an intruder rather than a guest. After finishing the single bottle of water provided in the room on the first day, I was shocked to find that there were no replacements offered. I even had to kill two cockroaches in my room, which was both disturbing and unacceptable.
The breakfast, although appearing to offer variety, was of low quality, with third-rate cold cuts and scrambled eggs cooked in old oil. Despite this being my third stay due to the hotel’s proximity to my office, I was given a room overlooking the parking lot, only to find out later that better rooms were available but not offered to me. It seems they didn’t want to bother with switching rooms and keys.
When I requested an iron, I was met with reluctance and received it with a dirty ironing board. There were no basic amenities like conditioner, slippers, or proper shampoo—just a cheap all-in-one body and hair wash. The shower pressure was so weak that rinsing off the shampoo was a challenge. My colleagues, all eight of us, shared the same negative experiences. This stay was far below expectations and certainly not worth repeating.
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Date of stay: August 2024Trip type: Traveled on business
Room Tip:A friendly staff can make up for many inconveniences, but even a comfortable bed or a nice pool...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tiago Lachever, Guest Services / Front Office at Pestana Sintra Golf
Responded Sep 8, 2024
Dear Mrs. Lady_Joana, We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We have taken note of all the issues mentioned so that improvements can be made in the short-term. We appreciate that you chose Pestana Sintra Golf for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit. Kind regards, Miguel Metello General Manager
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Not a four star hotel, and on check in we were told breakfast was included and asked what time we would like to book for. Then at checkout they spring the trap that it is not included if you have booked through a 3rd party and you have to pay for it €12 per person per day. The staff are obviously very used to this as they were very defensive immediately. To add to it the cooked breakfast was cold every day. We also decided to try the evening buffet one evening which again was not very nice and had very little choice. Would not recommend the hotel based on this experience.
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tiago Lachever, Guest Services / Front Office at Pestana Sintra Golf
Responded Sep 8, 2024
Dear Mr. Travelround876, We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We have taken note of all the issues mentioned so that improvements can be made in the short-term. We appreciate that you chose Pestana Sintra Golf for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit. Kind regards, Miguel Metello General Manager
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Very dated, tired hotel. My room was on two floors with the bedroom upstairs and the bathroom downstairs which was not ideal. Weirdly the room had a kitchen but no kettle or tea/coffee making facilities. No iron/ironing board. No long mirror. No toiletries and they only provide each room with one bottle of water - whether you are staying for one night or one week. Food was ok for a work trip but I not have been happy with it if I was on holiday. Some of the staff were lovely and helpful, but others are quite rude and grumpy. Pool outside was tiny and freezing (more of an ornamental pond). Didn’t swim in the indoor pool but it looked ok.
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Date of stay: May 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tiago Lachever, Guest Services / Front Office at Pestana Sintra Golf
Responded Jun 19, 2024
Dear Mrs. lottiedav, Thank you for taking the time to provide us with your feedback on your experience at Pestana Sintra Golf. Your opinion is crucial for us to improve how we work. We would like to sincerely apologize for not fully meeting your expectations and for any inconvenience this may have caused. We have shared your comments with our teams to ensure that improvements will be made. We would like to thank you for staying at Pestana Sintra Golf. We hope this experience has not tarnished your impression of our hotel permanently. We would be delighted to change it during your next stay. Kind regards, Miguel Metello General Manager
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Beware. Not all the rooms look like the photos. The room we ended up with was in some part of the resort that looked and smelled like an old poorly managed senior citizen nursing home converted so they can make money during the peak season. - Dark moldy smelling hallways. - The room had a very strong stench of sewer/toilet/canal. We opened the window and left for dinner and came back to the same awful smell that won’t go away. It must be coming from a garbage disposal that was never emptied out.
- The bathroom door won’t shut too. - The beds barely had any cushion. Saddest pillows and sheets on earth.
- The configuration of the room was such that you end up bumping your head at different parts of the ceiling.
- Location was also not good. It was not near the interesting parts of Sintra. You’ll be surprised at how different the area looks from the main areas. Serves us right for inserting Sintra into the itinerary late and not booking Sintra accommodations earlier.
Don’t risk it.
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Date of stay: August 2024Trip type: Traveled with family
Room Tip:Sintra traffic is terrible and one wrong turn sets you back 30 minutes. Give yourself a lot of...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from André Nunes, Guest Services / Front Office at Pestana Sintra Golf
Responded Dec 26, 2024
Dear Mrs. Mayee We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We have taken note of all the issues mentioned so that improvements can be made in the short-term. We appreciate that you chose Pestana Sintra Golf for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit. Kind regards, Miguel Metello General Manager
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We had a fabulous time at this hotel. We came for the golf as I am fairly new to golf and thought this looked like the place for us based on previous reviews and I was right.
The staff are amazing and so helpful and friendly. They couldn’t do enough to help us and this was the staff in all areas of the hotel.
The food was okay. Not the biggest choice at dinner. And breakfast was a great spread however the hot food wasn’t hot.
The golf course was lovely. We felt no pressure and it was really quite quiet which was fantastic for me as a high handicapper. There were some more challenging holes and all in all we had a fabulous time.
They had Go Kart electric trolleys for hire which were great to use and well maintained. Of course they also had buggies and manual trolleys. They had a small driving range which wasn’t in the best condition, but okay for warming up.
A good chipping green and putting green too.
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Date of stay: March 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tiago Lachever, Guest Services / Front Office at Pestana Sintra Golf
Responded Mar 31, 2024
Dear Mrs. Happyballerina, We were delighted to hear that your recent stay at Pestana Sintra Golf was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing Pestana Sintra Golf for your holiday. We look forward to hosting you again soon at our hotel. Kind regards, Miguel Metello General Manager
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Hendrik-Ido-Ambacht, The Netherlands83 contributions32 helpful votes
When you want to know I advice you to ask the hotel. We had a rental car there and that is easy. The roads are easy to drive and not difficult to find your way. What about Sintra, there are different things to see and there is a hop on hop of bus or tuk tuk if yoy like. Hopefully you can do something with the answer. G
In the resort itself its pools for swimming. I dont recall there being a range. A 15€ taxi ride can get you to the front gate of the Pena Palace and the neighboring Moorish Castle thats like fantasy land. The 1.2 meter walk down through Villa Sessetti nature trails is rigorous at first but offers the best sites in all of Portugal. The end of the trail brings you back to Old Town Sintra. Plenty of places to eat, shop, horse drawn carriages. Treat them and yourself to something sweet at Periquita. in can also ask the hotel how to get to Ponde de Roca, and the dinosaur footprints in Cascais. Breathtaking costal views. There is plenty to do outside of the hotel.
Lincoln, United Kingdom178 contributions19 helpful votes
"You eould need a car or rely on taxis yo get out and about.
There are some gorgeous places to visit Sintra and CasCais with lovely historic buikdings and good restaurants "
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