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Cheaper
Average
Higher
About
4.5
#3 of 16 hotels in Sintra
Location
4.7
Rooms
4.6
Value
4.3
Cleanliness
4.8
Service
4.7
Sleep Quality
4.6
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
O hotel Valverde Sintra Palácio de Seteais está localizado no coração de Sintra, uma vila turística e Património Mundial da UNESCO, a apenas 30 quilómetros do aeroporto de Lisboa e a 1,5 quilómetros da estação ferroviária de Sintra. Nas imediações do hotel encontram-se estabelecimentos comerciais e de entretenimento, praias, palácios, castelos e monumentos históricos.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Romantic
Luxury
Languages Spoken
English, Portuguese
Location
Rua Barbosa du Bocage, 8, Sintra 2710-517 Portugal
Name/address in local language
Valverde Sintra Palácio De Seteais
1,504 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Our experience at Palacio de Seteais was amazing. It was a splurge for us and well worth it! The location is good in terms of it being close to most of the sights. The property was lovely and had an elegant feel. The rooms were wonderful with soft, comfy beds, large windows from which we could see Pena Palace and the Moorish Castle. We had lunch on the veranda which was wonderful, but a bit expensive. The thing that made our stay was the service! The staff are kind, personable and welcoming. They anticipated our needs and did an excellent job of helping us feel taken care of, without being stuffy or snobby. They surprised us by bringing a complimentary tray of fruit after arrival and topped it off with a small gift upon check out. I took it home as my souvenir from the trip instead of purchasing touristy junk from the city. I would highly recommend this hotel to anyone visiting Sintra. It was definitely one of the highlights of our trip to Portugal.
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Date of stay: March 2020
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Service
Sleep Quality
Room Tip:We had rooms 7 and 8 which look out on the front of the hotel. You can see Pena Palace and the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Perfectly located close to the best attractions of Sintra , this gorgeous palace certainly transports you to a bygone era of hospitality and attention to details , all thanks to the extremely hands on general manager Graziela and her fabulous team . This is a super well kept historical property and the specials touches around the entire hotel makes you immediately fell at home . Wow ! What can I say . Thank you all at Palácio dos Setais for such an incredible stay. I will certainly return but , next time I must stay for longer .
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Date of stay: June 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Beautiful hotel, comfortable room, good breakfast, friendly and helpful staff. The location is some distance from the centre of Sintra, 10-15 min walk, and on return walking uphill might be quite tiring for some people. The room rates are expensive, but the building and the rooms are well presented, so if one can afford- highly recommended
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Review collected in partnership with NH Hotels
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Graziela Vieira, Encargado del hostal at Valverde Sintra Palácio De Seteais
Responded Feb 20, 2023
Dear Mr. Ian, Thank you for sharing with us your experience at the Tivoli Palácio de Seteais. We are glad that we could proportioned a great stay, and we hope we have the chance to receive you again during your next stay in Sintra. We are very pleased that you enjoyed our hotel, with a prime location on the hills of Sintra, UNESCO World Heritage town. I will pass on to our team, your satisfaction with the service, with the assurance that it will help to maintain the motivation and commitment of all who are part of the Hotel Staff. We look forward to welcoming you back on your next stay in Sintra. Best Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel lives up to its palacio name. There are several beautifully decorated shared spaces to be enjoyed throughout the day : a cosy and elegant games room (with board games provided), a grand sitting room with a spectacular mural and ceiling, a winter terrace etc. The rooms are well maintained. A second internal door providing a small vestibule to further isolate from the corridor noises is very clever. The discreet bathroom night light is also a plus. Breakfast (buffet + special items ordered) is varied and delicious - we tried everything from eggs benedict to sweet waffles and everything was cooked to perfection and served swiftly. It is served in a beautiful dining room flooded with natural light. Staff is very pleasant, polite and respectful, without being obsequious. Peacocks and peahens are kept on the grounds. We were never disturbed in the morning by their cries - it could be because they are kept a bit further during the night ? or it could be that we were lucky. The hotel is well situated, a reasonably short hilly walk away from the town centre. The only negative point would be the unheated outdoor pool : unless you enjoy freezing dips, there is no pool to speak of before summer. In short, we had a delightful stay and would come back with pleasure.
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Date of stay: April 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Graziela Vieira, Encargado del hostal at Valverde Sintra Palácio De Seteais
Responded May 24, 2022
Dear Guest, First of all we thank you for the preference. We are very pleased that you enjoyed our hotel, a former XVIII Century Palace, located on the hills of Sintra, UNESCO World Heritage town and glad to know that you liked our rooms, decorated with magnificent paintings, tapestries and frescos of rare beauty. I will pass on to our team, your satisfaction with the service, with the assurance that it will help to maintain the motivation and commitment of all who are part of the Hotel Staff. We look forward to being able to welcome you back in Tivoli Palácio de Seteais. Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel used to be a palace and reflects the now faded grandeur of the past. The service was second to none. On the less positive side a) the room was tiny (room 17) and the double bed was very small. 4’6” at a guess. On the plus we had a bath. There was no balcony or terrace so the beautiful view from the little window was hard to appreciate when you are in the room. b) the pool was empty. So it certainly didn’t look like the beautiful pictures we had seen on the website c) the evening dining was surrounded by plastic awnings which put us off dining in the hotel. Morning breakfast was very good but all indoors. There didn’t appear to be a lovely terrace area with great views to enjoy the outside of the hotel. The hotel is very quiet so this is a positive and only 15 minutes (very hilly) and picturesque walk from bustling Sintra central with many restuarants and bars. Given how beautiful Sintra is and that it was spring time, we would have enjoyed more opportunity to enjoy outside space and beautiful views than this hotel offered. But we were well very looked after.
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Date of stay: April 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Graziela Vieira, Encargado del hostal at Valverde Sintra Palácio De Seteais
Responded Apr 25, 2022
Dear Mrs. Vanessa, First of all we thank you for the preference. We are very pleased that you enjoyed our hotel, with a great location in the heart of Sintra, UNESCO World Heritage town. Your feedback is very important because it is through them that we can improve our services. Regarding the service I will pass on to our team, your satisfaction with the service, with the assurance that it will help to maintain the motivation and commitment of all who are part of the Hotel Staff. I hope we have the chance to receive you again during your next stay in Sintra. Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff are exceptional in their friendliness, efficiency and willingness to please and this, above all, made our stay so enjoyable. The spaciousness and grandeur of the hotel building cannot avoid impressing and its location close to the centre of Sintra is ideal. The food in the restaurant was excellent - the chef even cooked, especially, a dish I remembered from 35 years ago! With comfortable and large bedrooms with high quality linen on the beds it was a real treat to stay in this outstanding hotel.
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Review collected in partnership with NH Hotels
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Graziela Vieira, Encargado del hostal at Valverde Sintra Palácio De Seteais
Responded Mar 17, 2023
Dear Mr. David, First of all we thank you for the preference and sharing your experience in Hotel Tivoli Palácio de Seteais. We are glad that we could proportioned a great stay, and we hope we have the chance to receive you again during your next stay in Sintra. We are very pleased that you enjoyed our hotel, with a prime location on the hills of Sintra, UNESCO World Heritage town. I will pass on to our team, your satisfaction with the service, with the assurance that it will help to maintain the motivation and commitment of all who are part of the Hotel Staff. We look forward to welcoming you back on your next stay in Sintra. Best Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The best to enjoy Sintra and the only one to feel like royal. Rooms are huge and nicely decorated in antique style. Bottle of porto is waiting in the room:) Breakfasts served with porcelain and silver cutlery are of exceptional quality.
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Review collected in partnership with NH Hotels
Date of stay: August 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pedro Frazão, Innkeeper at Valverde Sintra Palácio De Seteais
Responded Aug 29, 2023
Dear Guest, First of all we thank you for the preference. Thank you very much for taking time to share your opinion about Tivoli Palácio de Seteais, located on the hills of Sintra, UNESCO World Heritage town, with lovely views to the Pena Palace and Moorish Castle. I will pass on to our team, your satisfaction with the service, with the assurance that it will help to maintain the motivation and commitment of all who are part of the Hotel Staff. We look forward to being able to welcome you back in Tivoli Palácio de Seteais. Best regards Paulo Vaz
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This hotel provided an unforgettable and soothing experience in central Sintra. The location was superb, the setting was stunning, the staff and service extraordinary and the overall experience exquisite. Set in gorgeous grounds with a spectacular panoramic view, this palatial but personable boutique style hotel with its chic spa, gorgeous breakfast room/restaurant (with a beautiful terrace) serving excellent cuisine, and grand but warm and welcoming reception areas (cocktails in the salon were divine) offers very easy access to the major sites of Sintra (some within walking distance). A stunning property exuding character, history and charm, the Tivoli Palacio de Seteais is very strongly recommended.
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Date of stay: January 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Staying there is really the only way to truly experience the beautiful Palacio de Seteais and it is a wonderful, most likely once in a lifetime experience. It was stunningly decorated for Christmas and felt very welcoming despite its size. The Palacio is full of different pieces of art and the staff is keen on taking guests around. The breakfast is also a lavish affair in the gorgeous restaurant but the most atmospheric room might be their wine tasting room with lots of local wines on offer. Some of the attic rooms are quite small but given the huge spaces in the public areas and outdoors, it doesn’t feel uncomfortable at all. It surely does not come cheap but so worth it for a special treat or occassion.
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Date of stay: November 2021Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paulo Vaz, Encargado del hostal at Valverde Sintra Palácio De Seteais
Responded Dec 3, 2021
Dear Guest, First of all, we would like to thank you for your feedback after your recent stay at our hotel. We are very pleased that you enjoyed our hotel, with a great location in the heart of Sintra, UNESCO World Heritage town. I will pass on to our team, your satisfaction with the service, with the assurance that it will help to maintain the motivation and commitment of all who are part of the Hotel Staff. We look forward to being able to welcome you back in Tivoli Palácio de Seteais. Best regards Paulo Vaz
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
If you are considering staying overnight in Sintra, look no further than this hotel. It may be a bit more expensive than others in the area, but it’s worth every cent. The service level well exceeds those of any five star hotel, and the location is perfect for walking to most of the sites in Sintra. The property is well maintained and the history of the property adds ambience. Breakfast was outstanding offering something for everyone. Our only regret was that we did not “discover” the French Toast sooner. It was one of THE most memorable dishes we ever had: it’s like eating “sweet air”. Definitely worth every single calorie and carb! Thank you to everyone at the Tivoli for a memorable stay.
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Date of stay: April 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Graziela Vieira, Innkeeper at Valverde Sintra Palácio De Seteais
Responded Apr 24, 2023
Dear Mrs. Marie, First of all we thank you for the preference and sharing your experience at Tivoli Palácio de Seteais. We are happy to know that your stay with us has fulfilled your expectations. I will pass on to our team, your satisfaction with the service, with the assurance that it will help to maintain the motivation and commitment of all who are part of the Hotel Staff. We look forward to being able to welcome you back in Tivoli Palácio de Seteais. Best regards
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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