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Tivoli Palacio de Seteais

Traveler (853)
Room & Suite (322)
Videos (2)
Certificate of Excellence

About

#1 of 16 hotels in Sintra
Location
Cleanliness
Service
Value
Certificate of Excellence
More than just a five-star Sintra hotel, a luxurious and romantic palace which takes us back to the days of the elegance and architecture of the XVIII century. On the mountainside of Sintra, a town classified as world heritage by UNESCO, and with spectacular views of the Moorish Castle and Pena Palace, enjoy the magnificent surroundings of lush gardens and spectacular scenery. The beautifully decorated rooms with furnishings of extraordinary wealth and the ballrooms with their rich tapestries and incredible frescos make this hotel something quite unique and every event or stay becomes an unforgettable experience. Spend idle hours wandering the mazes or enjoy them from a distance in the comfort of our Seteais Restaurant while you sample the traditional Portuguese cuisine of our master Chef. Rediscover this incredible Sintra castle hotel, now refurbished to surprise.
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Property amenities
Pool
Room service
Free parking
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Airport transportation
Banquet Room
Breakfast Available
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Public Wifi
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Room features
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Mountain View
Hotel links
Visit hotel website
Special Price:20% off with Breakfast
Hotel deals

Location

Full view
82Good for walkers
Grade: 82 out of 100
73Restaurantswithin 0.75 miles
45Attractionswithin 0.75 miles
1,320Reviews
8Q+A
79Room tips
Traveler rating
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Popular mentions
We booked to go to Sintra after reading an article about the area. The hotel was recommended to us and seemed to suite our requirements. It is a very small hotel, in guest terms, and the approach to everything is luxury. We had a room on the front of the hotel with views towards the mountains. The room was very spacious and well appointed with plenty of room to spread out your luggage. Food in the hotel was excellent and the service was perfect. Sintra is just a walk away and is well worth the visit. We ate one evening in a restaurant in the village and ran into the problem of the new one way system, the first taxi driver we spproached would not take us to the hotel due to the length of journey through the system with a comparatively small fare, it is worth getting the hotel to arrange in advance if you are going for a night on the town.
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Hotel's Favorite
We arrived around 11am and were welcomed and treated to locally made lemonade and local Sintra pastry. We were staying for our wedding anniversary and our room was upgraded from a Superior Twin Room - Valley View to a suite with a balcony with a view to the Pena Palace and also in the other direction over the valley to the ocean (which we couldn't really see because it was misty). We were gifted sparkling wine and strawberries and the hotel recommended and made a dinner reservation for us. The pool on the property was drained of water but we weren't planning to use it. With our booking we received 30 min free spa treatment but the spa hours didn't work for our busy schedule so we didn't get to use it. There was a heated towel rack in the bathroom and plenty of towels and amenities (like toothbrush kit, sewing kit, etc.), which was helpful after we got caught in a rainstorm. The breakfast was set up in an elegant room--ask for eggs prepared how you like it. The art in the hallways of the hotel is worth slowing down to enjoy. The hotel is in a secluded location near Quinta da Regaleira but was easy enough to walk to from town. However, getting to the train station to depart took a while because of the one-way roads (plan for 30 minutes). We were also gifted a tile with the image of the hotel upon checking out. We were there on our first night in Portugal and it was a great way to start our vacation. The hotel staff really made us feel like we were on a luxury trip.
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This is by far the best hotel I have ever stayed in. Not only the location and the place itself looks like pulled out of a fairy tale, but the staff made us feel so special!! Our room had the most beautiful view, everything was so magical! I felt like a real princess! The amenities were the best and the old luxury style of the rooms is something you don’t find anywhere. I think I will remember our stay here forever, memories for a lifetime ❤️
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I took my husband to the restaurant at Palacio de Seteais on the recommendation of a friend who had rated it very highly. It was supposed to be a birthday treat for him, and it was also our last night in Portugal. However I found the food disappointing particularly in not seeming to resemble what was listed on the menu. When I ordered the "Pheasant and partridge terrine, Colares wine, pear and fig jam" starter I was surprised to find it came with 2 fried quail eggs and yet the fig jam was difficult to find. I realise that chefs' descriptions can sometimes seem rather loose, and coupled with translation from Portuguese to English can cause some confusion so I didn't say anything. When my "Turbot with mussel and cuttlefish rice, zucchini, carrot and citric sauce" main arrived my plate contained a large amount of black-coloured arborio-type rice, on top of which was a piece of fish and beside it a few small mussels. The waiter then poured a sauce on the plate (then poured a different sauce on my husband's dish - he had ordered something different) and left the 2 sauce jugs on the table. When I asked him what my sauce was he said it was a tomato sauce. He was certainly correct in that tomato was the only discernible flavour I could detect. I waited for the zucchini and carrots to arrive as I couldn't identify them anywhere on my plate but nothing came. No-one came to the table during the meal to ask if everything was alright (when I could have pointed out the deficiency) and as it was a birthday celebration I didn't want to make a fuss. When however a waitress arrived to clear our plates, I made the comment that I felt they could improve on their menu descriptions as I didn't feel it was at all accurate. I accept that things can easily get lost when translating from one language to another but the Portuguese description for the main I ordered included " curgete, cenoura e molho de citronela". I don't speak Portugese but I could see that the word they used elsewhere on the menu for tomato was "tomate" and that definitely did NOT appear in the description of the meal I ordered. While the waitress appeared concerned, the waiter who had served us tried to convince me that the courgette and carrot had been pureed and included in the (watery) sauce he had poured over my plate - and that the chef adds tomato to the sauce as well. If this wasn't a restaurant which portrays itself as 5 star, I probably wouldn't be writing this review. I felt the waiter's response was very poor - treating me as an idiot and a nuisance. If the chef wants to make his sauce tomato flavour (after all the waiter had said it was "tomato sauce" - no mention of a citric sauce) then he should describe the dish more accurately on the menu. I certainly didn't feel I got what I ordered (and I wouldn't have ordered a fish with a tomato sauce - citric yes, tomato no). When asked if we wanted a dessert I declined as I had absolutely no confidence that what I read as a description of one I might choose, would accurately portray what I would get served. Others may do better than we did - although we were interested to note that in what was a large restaurant only 3 tables (including ours) had diners. We wondered if other guests had already been disappointed with their meals and chosen to eat elsewhere. The food was pleasant enough but not as good as some of the other foods we had enjoyed during our trip in Portugal. The wine recommendation from the nice maitre d' was great and we enjoyed our (brief) interaction with him, and with the waitress - just not the rather snooty waiter we had inflicted on us.
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Response from CustomerCare_TSintra, Gerente de relações com clientes at Tivoli Palácio de Seteais
Responded 3 weeks ago
Dear tripper006, When reading all the shared inconveniences, I must apologize for the inconsistencies you have faced. It is truly regrettable for us to recognize these disappointing experiences. Your feedback with all the detailed problems found in the service will also work as an opportunity for us to improve, all of these events will be shared with all our staff, in order to take all the immediate measures to ensure a consistent update of our service level. Aware that any explanation now cannot erase this feedback, I can guarantee our sincere commitment to try to meet our customers' expectations in the future. Best Regards Inês Crasto Customer Care Tivoli Palácio de Seteais
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+1
Graciously welcomed which was continued during our stay, it was an unforgettable experience. It's located in a delightful bucolic setting but still within a pleasant walk from the town centre. Great to learn that it became a hotel more than 60 years ago but it underwent major restoration about a decade ago. Dining was delicious, with variations of many Portuguese favourites sumptuously on offer.
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PRICE RANGE
$324 - $483 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
tivoli palacio de seteais hotelpalacio de seteais
LOCATION
PortugalCentral PortugalLisbon DistrictSintra MunicipalitySintra
NUMBER OF ROOMS
30
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