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The Pousada de Queluz is found in the clock tower building, next to the National Palace of Queluz, known as the " Portuguese Versailles " and the permanent residence of the royal family from 1794. The building of the Tower is by the architect and staff sergeant Manuel Caetano de Sousa, and served as a warehouse and as the quarters for the staff in service to the palace. With a unique and sumptuous decor, the Pousada de Queluz, D. Maria I, is a treasure waiting to be discovered and marvelled at. The air-conditioned rooms of the Pousada de Queluz are individually decorated, with warm colours and elegant wooden furniture. The Pousada is a point of reference for whoever is looking for the Lisbon business area, idyllically situated around 14 km from Sintra and 20 km from Cascais. It comfortable decor and its rigorous rehabilitation makes the 2 rooms an excellent choice, having been carefully reconstructed for the purpose of meetings and seminars. The rooms have natural lighting and access to the internet fixed of wireless, air conditioning among other characteristics. Free parking is also available.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Family
Languages Spoken
English, Spanish, Portuguese
Location
Largo do Palácio Nacional, Queluz 2745-191 Portugal
Name/address in local language
Pousada Palácio de Queluz
4.1 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
For so many days I was travelling in various hotels in Europe in various countries
I found this hotel one of the best... best... best....... for stay
very good room size very grand and room height was also as per palacial grandeur
very pleasant trapestry and over all the colour scheme of hotel
but the highest point was their breakfast......
I have been to so many hotels and took breakfast for so many days
but I have never seen a such a varied food items
especially this was first time in Europe I got hot vegetarian breakfast items which I didn't found anywhere else
I will strongly recommend for families as well as single one to stay at this hotel
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Date of stay: August 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rute Correia, Guest Services / Front Office at Pousada Palácio de Queluz
Responded Aug 27, 2024
Dear Guest Fearless, We were delighted to hear that your recent stay at Pousada Queluz was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. It is with great pride and satisfaction that we see that your stay exceeded your expectations and that our breakfast was to your complete satisfaction. Many thanks for choosing Pousada Queluz for your holiday. We look forward to hosting you again soon at our hotel. Kind regards, The Team at Pousada Queluz
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Pousada Palacio do Queluz is a warm, well appointed hotel in the heart of many Queluz historical tourist sites. Many cafes and restaurants are within walking distance plus free parking at the hotel is a win-win. The check in and check out were quickly and efficiently completed. The front desk staff were all friendly, informative, helpful and professional. The rooms are spacious and nicely furnished. Mini fridge, safe, complimentary water provided. Chocolates were left at turndown services. The rooms and hotel were impeccable. The buffet breakfast was excellent and well varied. The breakfast staff was attentive and quick to replenish all breakfast items. Fresh fruits, yogurt, cereals, eggs, sausage, bacon, variety of cold cuts, breads, crackers cheese and a variety of pastries were avaible for your choosing. I highly recommend the Pousada Palacio do Queluz for solo, couple, family and business travelers.
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Date of stay: April 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rute Correia, Serviços ao cliente/atendimento at Pousada Palácio de Queluz
Responded May 12, 2023
Dear Sara Cristina hank you for your feedback on your stay at Pousada Palácio de Queluz. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence. It is with great satisfaction that we see that you enjoyed our breakfast and exceeded your expectations. It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pousada Palácio de Queluz, and we look forward to welcoming you again soon. Best regards, The Team at Pousada Palácio de Queluz
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Queluz, the suburb of Lisbon is quite a distance from downtown and not easy to access on transit. With a car, it's a nice location, closer to Sintra and points west. The hotel itself is small and cozy and across from a former palace (in a matching style). Breakfast is in a bright well appointed room with the standard selection of scrambled eggs, cold cuts, cheese, cereals and yoghurt. The cakes were a pleasant and decadent surprise. Really tasty! Our room did not have a mini-fridge but Joao helped get us a bucket of ice for beer and wine. Nearby are a few restaurants and I can fully recommend the Buona Serra pizza.
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Date of stay: November 2022
Rooms
Location
Service
Room Tip:Only 26 rooms. We had a standard.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rute Correia, Serviços ao cliente/atendimento at Pousada Palácio de Queluz
Responded Nov 8, 2022
Der Mrs Cathleena We take this opportunity to thank you for taking the time to share your opinion. We were delighted to read your laudatory comments about our Pousada and services. It is with great pride that we always try to provide a memorable experience for our guests. We appreciate your stay and we hope to welcome you again soon at Pousada de Queluz and that this will be your preferred place when you return. Cordially, The Team at Pousada de Queluz
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Pestana guarantees that any Pousada stay will be on a high standard. This small property is part of the palace area of Queluz which makes it interesting in general.
In our case it was also affordabel (double 75€ incl. 2€+2€ city tax breakfast always included in all Pousadas), however the decor is from 2000 or so, nothing freaky here - at least not for younger folks (below 40). the usual rates around 150€ are by far too much in my eyes.
All 26 rooms are in upper level (Standard ones do face the cobbed road but no noise hearable), beds in winter with down feathers which is nice! However the place is missing a Sauna or indoor pool to make it at least a bit luxury.
Update needed soon to increase the rates to 250€?
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Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip:all 26 rooms are upstairs under the roof, noiseproof
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rute Correia, Guest Services / Front Office at Pousada Palácio de Queluz
Responded Jan 23, 2025
Dear Mr. Joe, We were delighted to hear that your recent stay at Pousada Queluz was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. We received your comments, which we appreciate and deserve our best attention. The Pousada de Queluz is located in a historic building in which we cannot carry out works that alter the aesthetics or size. Therefore, we cannot build a sauna or swimming pool, whether indoor or outdoor. On the lower floor, in addition to the reception, bar and breakfast room, we have 8 rooms of various types (standard, family and superior). On the first floor, the remaining 18 rooms, of all types, including 2 suites. Being an 18th century building, all the decoration and furniture tends to be allusive to the time, with characteristics of the classic style. Charm and comfort are the basis for a unique and special stay, combined with the art of welcoming from our entire team. Many thanks for choosing Pousada Queluz for your holiday. We look forward to hosting you again soon at our Pousada. Kind regards, The Team at Pousada Queluz
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My wife and I were extremely disappointed with this hotel. We booked it through Newmarket Holidays as part of their “Pousadas of Portugal” and this was the poorest of the three we stayed in.
The brochure quotes Newmarket Holiday’s Product Manager saying this is one of his/her favourite hotels in Europe. The quote goes on to say, and I quote, “As it’s situated close to the Royal Palace, you’ll feel like royalty with its landscaped gardens and impeccable service.” The hotel is in fact situated on a public car park with camper vans and large rubbish bins as the view from the hotel windows. There is no outside area for hotel guests and to enter the Royal Palace gardens there is a charge of 10 euros!
The hotel does not have a restaurant and any near by are few and far between. Also the bar in the hotel was manned by the reception staff and the service was poor particularly if they had guests registering or asking questions of them.
I would not recommend this hotel or the location, it was the most disappointing start to our holiday.
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Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Bar space and seating areas very weak. There are mansard-style rooms, low ceilings, small and with tiny windows...be careful when booking. They will have to improve, as the price is not justified. I know several Inns. This is one of the worst.
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Date of stay: November 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Positive: + extremely kind and helpful staff at the front desk + room was in good condition, nothing was too old. Most important to us: the beds were large enough and comfortable. It was also quiet as long as one remembers to close the "inner doors of the windows". + there is plenty of parking space available if needed.
Neutral: * breakfast was ok. Maybe a bit too much "sweet stuff" for Scandinavian taste * the hotel does not offer pool, gym, good restaurant or other such services.
Negative: - if one does not give extra value to the closeness of the Palace opposite the hotel, the location is not that good. It is pretty far away from Lisbon downtown and there is not much to see in the neighbourhood. Also, after a couple of days all the close-by restaurants have been tested and those are not that brilliant.
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Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rute Correia, Guest Services / Front Office at Pousada Palácio de Queluz
Responded Dec 11, 2024
Dear Mr./Mrs. Tapio, We were delighted to hear that your recent stay at Pousada Queluz was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. We appreciate all your comments, which deserved our best attention. Many thanks for choosing Pousada Queluz for your holiday. We look forward to hosting you again soon at our Pousada. Kind regards, The Team at Pousada Queluz
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This is a rather elegant Pousada which is managed by the Pestana Hotel chain. Checking in at Reception was painless and swift. The staff generally were pleasant and friendly.
Our bedroom was on the ground floor overlooking the car park. We needed to keep the windows closed for security and the curtains closed for privacy.
The bedroom was pleasantly furnished and in good condition. The bed was king size and very comfy. There was plenty of hanging space for clothing
The size of the room left very little space to conveniently store suitcases.
The room was equipped with a refrigerator but no mini bar. There was also a television which as far as I could tell only had Portuguese programs. I could not find any English language programs. This did not really a problem because I was staying at this hotel for a limited time and did not want to watch TV.
The bathroom was en suite with both a bath and a shower. The bath was useless because it did not have a bath plug and the hotel staff were unable to find a bath plug for me.
There was plenty of tepid warm water for washing. However you need to have patience to have hot water. Hot water took a lifetime before it reached our room Our bedroom must have been some distance from the boiler because other guests did not suffer the same problem. A lot of water was wasted while waiting for the hot water. This was not a good way to “Save the Planet” as instructed by a sign / notice on display in the bathroom from the hotel management.
The plug in the wash hand basin did not work properly. As you will realise having a wash in this hotel was a bit of an ordeal. Buffet breakfast had lots to chose from with a choice hot and cold dishes. The Lounge bar is comfortable and pleasantly furnished.
Apart from the lack of bath plugs, the hotel is in good condition and decorative order.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rute Correia, Guest Services / Front Office at Pousada Palácio de Queluz
Responded Oct 12, 2023
Dear Mrs. Jennifer Thank you in advance for your review. Our guests' opinion is very important to us and helps us to improve and achieve excellence. We took note of all the observations you mentioned and we are working with our maintenance team to check each point, because we have no problems with water heating and we control its temperature to prevent legionella. In our TV offer, you can find several English-language channels, such as: Cinemundo, Hollywood, Fox Movies, Fox, Fox Life, Fox Crime, AXN Movies, AXN, AXN White, Discovery Channel, National Geografic, AMC Break, AMC Crime, TLC, 24 Kitchen, FTV, MTV, Trace Urban, MCM Pop, Euronews, CNN, Sky News, BBC World News, BBC Entertainment, I24 News... You can also find programs in other languages, such as German, French, Spanish and Israeli. During your next stay, ask for help from our employees at reception, who will be happy to help you We hope to be able to welcome you back to our Pousada soon. Kindest regards Queluz Pousada Team
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Authentic and warm welcome. Concept of service and availability as it should be. With respect for the profession, the establishment and the client. The employee who checked us in in a very professional manner was the same one who prepared two gin and tonics for us, always with the same professionalism, the same sympathy and, above all, with a smile. Cleanliness of the spacious, impeccable room. The breakfast buffet was in harmony with the entire establishment: complete! We would have liked to extend our stay but...it was full. Excellent value for money. Bravo
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Date of stay: May 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is ok, but not above average. Breakfast is good with many things to choose from. A lot of cakes and fresh fruit.
The building is beautiful outside, but the interior is not at all what I expected. It is not like the pictures, that shows a magnificent breakfast and dining room. There were no restaurant and breakfast was in a small ordinary room. The bar was supposed to be handled by the receptionist, but he was too busy so I gave up, when trying to get a cup of tea.
When I asked the receptionist about the restaurant and breakfast room from the pictures, I was just told that it had changed.
The location is quite far from the center of Lisboa, about 20-30 minutes by car. We had difficulty finding it, because the GPS took us to a place closer to town. The location is just opposite the National Palace in the suburb Queluz. (It is not a part of the actual palace).
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Date of stay: November 2023Trip type: Traveled on business
Room Tip:Don’t expect an extra ordinary experience, it is just a normal hotel.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rute Correia, Guest Services / Front Office at Pousada Palácio de Queluz
Responded Feb 22, 2024
Dear Sillej, Thank you for taking the time to provide us with your feedback on your experience at Pousada Palácio de Queluz. Your opinion is crucial for us to improve how we work. We would like to sincerely apologize for not fully meeting your expectations and for any inconvenience this may have caused. After reading your comments, which deserved our best attention, we would like to inform you that the Pousada is part of the National Palace of Queluz, although physically separated from the main building, as it was initially the accommodation for the royal guard. Our restaurant stopped operating as such and became a banquet space for groups only. Our breakfasts have been served in the same room since we opened as a Pousada, we have never served breakfast in any other space other than the one we currently use. Being a historic building we have limitations in terms of changes to the structure, so we only have to use the existing space, and it is not possible to increase or make any other structural changes. We regret that we were unable to respond to your request within the desired time frame during your visit to our bar. Our apologies for any inconvenience caused. We would like to thank you for staying at Pousada Palácio de Queluz. We hope this experience has not tarnished your impression of our hotel permanently. We would be delighted to change it during your next stay. Kindest regards, Pousada de Queluz Team
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Hi, We booked our taxi through the hotel. The driver was waiting for us when we landed and picked up our luggage. He had parked in a very convenient location in the indoor parking garage. The fare was 40 Euros I think. Maybe it was 45 Euros, I don't remember. It was not 50 Euros.
This was a very nice car. Immaculate in fact.
Coming back to the airport from the same hotel we paid 10-12 Euros including a tip. The car and driver were good. He off-loaded us at a very advantageous place for getting into the airport; we are grateful for all of that.
This was our very first time to Lisbon airport. Next time it might not cost us so much to get to the hotel from the airport. I don't know that either.
Likely you could just get a taxi from the line-up outside the Arrivals; or wait with your belongings at the Departures entrance and hope to get a taxi departing the airport. It would be a gamble of course.
Maybe just calling the Reception at the hotel and asking for a suggestion of a cheaper fare. Maybe ask them to arrange a round trip taxi originating in Queluz might keep your cost lower than we encountered.
Best of luck with it!
Dear Guest,
Thank you for your contact.
To go to the Airport at bthat time you need about 1/2 hour, including time to return the rental car
Shouls you need further assistance, please do not hesitate to contact us
Best Regards
Arminda Teixeira
Dear Guest,
Thank you for your questions.
The price for the Palace tour is 8,50€ including the gardens.
Regarding the Horse Show now is not possible to assit as they are renovating the areas but you still van visit the stables for free.
We will be very pleased on assisting you and help with tours or anything tyou might need.
Best regards
Arminda Teixeira
Em verdade, nas proximidades da pousada tem uma estação de trem que vc pode ir lá a pé tranquilamente .
Nesta estação vc deve pegar o trem que vai a Lisboa e descer na estação Rocio. Demora uns 25 minutos.
Mesmo assim acho mais tranquilo vc se hospedar em Lisboa, pois fazer o percurso ida e volta Queluz - Lisboa por mais de um dia vai ser meio cansativo.
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Frequently Asked Questions about Pousada Palácio de Queluz
Which popular attractions are close to Pousada Palácio de Queluz?
Nearby attractions include Palácio Nacional e Jardins de Queluz (0.07 miles), National Palace of Queluz (0.08 miles), and Felicio Loureiro Urban Park (0.1 miles).
