Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Palácio do Governador – Lisbon Hotel & SPA has 60 rooms, all different, next to the river, in the historic centre of Belém, in one of the most beautiful and emblematic areas of the capital. Surrounded by national historical monuments, it's the natural choice for those who want to be in Lisbon, close to everything, from culture to leisure and far enough away to feel tranquillity. The Belém Tower is just a few steps away. The hotel has two outdoor pools - one for adults and one for children, an area with bali beds and a poolside bar that supports the main bar. Palácio do Governador - Lisbon Hotel & SPA is member of Small Luxury Hotels of the World™ (SLH), the world's most desirable community of independent travelers and independent hotels. SLH properties are able to offer secluded and discreet options with the highest standards of luxury and guest well-being.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Historic Hotel
Luxury
Languages Spoken
English, French, Spanish, German and 1 more
Location
Rua Bartolomeu Dias, 117, Lisbon 1400-030 Portugal
Name/address in local language
Palácio Do Governador - Lisbon Hotel & Spa
4.5 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Check in late - I arrived at the hotel at 5:00 p.m. and could only enter the room at 6:30 p.m.
Wrong room - I had booked a Deluxe room with large windows, with good brightness and upper view, 2nd floor and put me on 1st floor in a suite without brightness and only with a very small window. In addition, when entering the room, it was cold and the air conditioning didn’t work because it wasn’t hot.
When I complained to give me the correct room, only the third attempt was that I was able to enter the room I had booked.
Then they gave me room 210, however, the air conditioning from the room on the second floor, didn't work, because it wasn't hot either. My stay was during the month of December, then it was very cold.
The third attempt gave me room 208, and in that room the air conditioning worked a little better, however the temperature in the hallways was warmer than in the room.
After a tiring plane trip, there is so much difficulty in checking in, not worthy of a 5-star hotel.
All the pillows were sinking, so they weren't very comfortable.
There is no place to hang the bath towels near the shower. The only place where you can hang the bath towels is in another compartment, where the toilet and bidet are located, so it is not functional.
Very good breakfast. Friendly staff. Very good restaurant. SPA Excellent WiFi. Comfortable bed, except the pillows Very good shower. Comfortable room if the air conditioning works.
Central location - close to the marina, tower of Bethlehem, restaurants and Pingo Doce. Excellent room temperature in the hotel corridors
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Date of stay: December 2024
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Trip type: Traveled as a couple
Room Tip:Neste momento não tem qualidade de hotel de 5 estrelas
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We spent another three nights at PALACIO DO GOVERNADOR as part of a cruise with EUROPA 2. The junior suite was excellent and very modern and spacious. The location to the side street to the Torre de Belem was not top from the viewpoint, but very quiet. Directly in front of the hotel the tram runs to the city center, but we never found it annoying. The hotel itself has many beautiful rooms with history (also a former chapel is located in the reception) as well as a large spa area that leaves nothing to be desired; a beautiful outdoor pool as well as a very large indoor pool and several saunas. Breakfast offers everything your heart desires and nothing was missing. The dinner took some getting used to as they were set up for Korean cuisine (not quite the perfect dinner for us). Also noteworthy is the extremely friendly and courteous service of the employees. Conclusion: it is not for nothing that the hotel belongs to the exclusive group of "Small Luxury Leading Hotels of the world". Number one for us when we get back to Lisbon.
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Date of stay: August 2024
Value
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Cleanliness
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sublime, excellent, magnificent 🤩 From a location, welcome, service, comfort, catering point of view, everything was perfect. We stayed there from Friday April 21 to Sunday April 23, the day before leaving for a splendid cruise from Lisbon.
So yes, indeed there is noise, the railway, there is also the tram, on one side and the other of the hotel…., but we knew it, there was no bad surprise and then we didn't come here to do a sleep cure, but take advantage of Lisbon and the proximity of the hotel to the center, barely 10 minutes by tram to get to Cais do Sodre station, nothing to say !!
We slept very, very well and above all, when we arrived on Friday evening, we were shown our room, my god it is splendid, enormous with a grandiose cathedral ceiling 👍👍👍 (View the photo)
The breakfast was delicious, the setting by the pool, the sun rising over the coffee, what could be better 🤩
I will go back without hesitation!
And then to relieve the noise, you can equip yourself with earplugs.
Sincerely
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Date of stay: April 2023Trip type: Traveled as a couple
Room Tip:Proche de belem , de la gare , l’arrêt de tram se trouve juste en face !
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had a very disappointing stay at Palacio do Governador, the location is a good 25 minutes outside central Lisbon but the tram ride is reliable and stops outside. The hotel is more of a corporate hotel then a tourist hotel with lots of events in the public areas and many areas are often closed off to staying guest including the bar while we were there! The hotel mentions that their rooms are soundproofed which they are not and if you get a room with 'a view' the music that they leave on around the pool can be heard quite clearly. Due to a corporate party we could hear the music and base in our room and it was still going at 1am, The pool area is unmanaged and messy to a point someone had to go to reception to ask for towels and ask for the area to be cleaned. Service at the pool was non-existent and if anyone managed to order and receive a drink they received a round of applause. Breakfast as mention in a number of reviews is chaotic and food had often run out and took ages for them to replace it. Also the lifts were often out of order. The hotel had the sense that no one is in charge and the staff were just left to get on with it. It lacked any great customer service and certainly was not worthy of either a five star rating or the price they charged . It was our first time to Lisbon and we wished we had researched more carefully for a better and more central hotel. I would not stay here again. We did highlight our issues and were informed a manager was going to get in touch but I guess they are still trying to find them!
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Date of stay: September 2022
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Cleanliness
Service
Room Tip:Don't get a room 'with a view' as they are very noisy!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NAU Hotels Resorts, Diretor-Geral at Palácio Do Governador - Lisbon Hotel & Spa
Responded Oct 22, 2022
Dear Bourneuk09 Thank you for the time taken to write your review! We are sorry to know that our service was not up to your expectations. Your feedback was passed to all department in order to improve our service. We hope to welcome you again soon, we assure our team will do its best in order to exceed your expectations.
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I booked a stay at this hotel primarily due to its proximity to the sailing facilities and sailing schools. In the middle of my stay there was a techno music festival in the park in front of the hotel. The hotel already has very poor sound proofing. You can hear the train traveling outside which is disturbing but bearable because its not continuous. At no time did the hotel let us know or mention that on entire day of my 4 day visit would be completely ruined due to a music festival right outside the hotel. They advertise themselves as a 5 star establishment. When I reached out to the front desk at first they told me there is nothing they can do. I insisted that they can at least move me to the back of the hotel. After checking with their manager their response was that they were full and unable to move me, Insisted this was entirely out of their control and nothing they could do about it and they think/hope that the festival would end by 10 pm!!!! Even average hotels let guests know if there are going to be any noise/construction issues. Clearly the hotel was aware and made no mention of this or posted this on their website. The only reason I am not placing one star here is that most of the front desk staff were very kind. I asked the front desk to inform their manager about how unhappy I am but the answer was that the manager was aware, they are sorry, and nothing they could have done about it or could do about it. This is not a five star establishment. I would have expected more from a motel.
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Date of stay: July 2024
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Trip type: Traveled solo
Room Tip:Do not book this hotel. Too noisy, not a five start hotel and dishonest
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Antonio Ferreira, Other at Palácio Do Governador - Lisbon Hotel & Spa
Responded Jul 8, 2024
Dear Mr. Moise Danielpour, Thank you for taking the time to provide us with your feedback on your experience at Palacio do Governador Lisbon Hotel & SPA. Your opinion is crucial for us to improve our services. We sincerely apologize for not fully meeting your expectations and for any inconvenience this may have caused. Although the room type you booked usually receives positive reviews due to recent upgrades and the amazing view of the river, we regret that your experience was not satisfactory. We have shared your comments with our team to ensure improvements are made, so we can be more efficient in addressing our clients' issues. We hope you appreciated the rebate applied to your bill to minimize the discomfort caused by an external event organized by the city council. We hope to welcome you again soon. Antonio Ferreira Rooms Division Manager
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Beautiful decoration. Very poorly soundproofed hotel. Lots of defects, broken air conditioning, average finishes. Broken power outlet..... overpriced restaurant for modern cuisine!!! Nothing on the plate and you are charged for the cover and two slices of bread €5 for a 75 cl bottle of water €8. This establishment is not a 5 star
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
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Sleep Quality
Trip type: Traveled as a couple
Room Tip:Vérifier bien votre chambre à la remise des clefs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I did enjoy this hotel, but it was clearly overpriced. The room was good, and large, and had a view of the Tower of Belem if you leaned a bit, but the really dirty carpets were an issue. Common rooms nice but always crowded with old American tourists. Location excellent of course; one knows where this is, and tram and bus stops indeed across the street. Breakfast was fine without being outstanding; the breakfast staff, especially the headwaiter, unfriendly and unprofessional – very different from the rest such as reception and housemaids. The indoor pool is a magnificent piece of architecture, very large, very modern, underground – not very functionally arranged perhaps, and indeed that one has to wear a cap and if one doesn’t have one needs to purchase it for a few € seems needlessly greedy. The outdoor pool is more a hangout space than for swimming, and being close to the restaurant/bar is not an advantage. Hotel price algorithms are not touchable by humans anymore, but my normal if spacious room jumped, for one night, up from high 100s to 400s, with no reason or warning, and in the end, that’s not good. In the end, this was designed as a five-star hotel but it is run as a four-star in too many respects. Overall, a good stay but likely not one to be repeated.
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Date of stay: September 2022
Rooms
Service
Sleep Quality
Trip type: Traveled on business
Room Tip:I really think an at least partial view of river and tower is a must here
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NAU Hotels Resorts, Diretor-Geral at Palácio Do Governador - Lisbon Hotel & Spa
Responded Oct 25, 2022
Dear Aetheired We appreciate your feedback, Simon We're disheartened that your time with us was less than ideal. We regret that we failed to meet your expectations. We will be sure to alert the appropriate members of our team to rectify the mentioned issues. We care deeply about our guests and want to provide the best service possible. Thank you for bringing these concerns to our attention. We hope you give us another chance to host you soon so we can share a more positive experience.
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The hotel was excellent and staff great. Nice quiet location and next to some major attractions such as the torre de belem. It is slightly beyond walking distance from downtown and the major tourist attractions but Uber is very affordable. There are many good local restaurants in the vicinity of the hotel.
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Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Antonio Ferreira, Other at Palácio Do Governador - Lisbon Hotel & Spa
Responded Jul 25, 2024
Dear Mr Joe, Thank you for your feedback on your stay at Palacio do Governador Lisbon Hotel&SPA. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence. It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at our Hotel, and we look forward to welcoming you again soon. Best regards Antonio Ferreira Rooms Division Manager
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The Hotel has all the Facilities of a Five Star Hotel but I am afraid it is being let down by the staff. There is a trend of over promising and under delivering and although the staff are very friendly, helpful and courteous they are generally quite young and inexperienced. According to the tourist board the largest number of visitors to Lisbon are English speaking. My Portuguese is not great but it is better than some of the staffs English. Our first encounter with breakfast was a nightmare, We were kindly lead to a table and then left, because we could not see any buffet we presumed it was a waiter service, only to find the buffet breakfast was in another area which had not been pointed out to us. My wife asked for Pepper as there were no condiments in sight, she was acknowledged but the Pepper never arrived the same result occurred when Tea was requested. In the end we gave up an went out. The room was nice although working out how the lights worked was a challenge. The view from the room was not great but it didn't matter much because the windows were filthy on the outside, I know its a high building but other hotels manager to have clean windows.
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Date of stay: June 2022
Value
Service
Sleep Quality
Room Tip:Ask for a room that is on the pool side of the Hotel.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NAU Hotels Resorts, Diretor-Geral at Palácio Do Governador - Lisbon Hotel & Spa
Responded Jul 12, 2022
Dear T1942XJstever, Thank you for your comments and we are sorry to learn of feedback. Our guests experience is very important to us and something that gets high praise from most of our clients, therefore we are sorry that you feel we have not delivered on this occasion. We hope that we have the opportunity to welcome you again.
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A short taxi ride from downtown Lisbon and neighbouring Belem tower and Jeronimo monastery , one can find the elegant Palacio do Governador , member of the Great Hotels of the World . Restored to it’s former glory with an eye for detail and exquisite taste ( signed interior designer Nini ), this 5 star property features well equiped but small guestrooms , beautiful pools with sunbeds , spa facilities and professional service . Pool areas are never crowded and a heaven off peace ( when trains do not pass by ). Quality of bedding is excellent as well as the rainshower waterpressure , so rejuvenating . Breakfast is enjoyed al fresco and supervised by Mr Paul Silva who is an amazing host .He lifted our stay to the next level. Only negative , the orange juice is not freshly squeezed but canned , unfortunate for a 5 star property in a country where oranges are abundand . Definetely our hotel of choice when returning to beautiful Lisbon !
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Date of stay: August 2021
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NAU Hotels Resorts, Diretor-Geral at Palácio Do Governador - Lisbon Hotel & Spa
Responded Aug 27, 2021
Dear parkrestaurant Thank you for sharing your feedback about your recent stay experience at Palácio do Governador We are glad to know that you specially appreciated our facilites and staff. Please rest assured that your satisfaction and kind words will be shared with the entire team. It will be always a pleasure to welcome you back. Sincerely,
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Hello, yes, they have a gym, I didn't have time to use it, used the sauna instead, but I saw some machines there, thread mill, cross trainer, walking board, cycling, I think, stuff like that...
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