Smy Lisboa

Smy Lisboa

Rua Artilharia 1 112, Lisbon 1070-015 Portugal
Defektes Kopfteil
Traveler (106)
Room & Suite (125)
Uq Restaurant at the Skyna Hotel Lisboa
Dining (65)

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About

4.0
#136 of 342 hotels in Lisbon
Location
3.9
Cleanliness
4.4
Service
4.3
Value
4.1
The Smy Lisboa is located 900 metres from the Marqués de Pombal, in the heart of Lisbon. The hotel is located opposite Parque Eduardo VII, a pleasant area for a walk and the venue for events and fairs including the Christmas Fair and the Book Fair. The Smy Lisboa brings introduces guests to Portugal’s lively capital city, while also offering peace and quiet, far from the hustle and bustle. Well connected with Lisbon’s business centres. The hotel has spacious rooms and suites, all with a modern and comfortable décor. Some rooms feature a terrace or balcony. The rooms have free high-speed WiFi, minibar, safe, cable TV with Chromecast to access Netflix, HBO and Amazon Video and more and, of course, a fully equipped bathroom refurbished in 2019. Our guests have commented that “the beds and pillows are super comfortable!” and “the friendliness of the staff and the room” The open-kitchen restaurant, part of the exclusive inside member of The Fork, is one of the reasons why guests choose our hotel. It offers a buffet lunch and a la carte dinner menu. Our rooftop bar is also a charming, relaxed with fantastic views. The perfect place to work or rest. Not forgetting our Fitness Room, open 24 hours, where you can de-stress or start your day with a work-out. The hotel offers free transfers to the historic centre. This is a functional, complete and well-maintained hotel that’s perfect for guests traveling for business who also want to get out discover the city.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Children's television networks
Highchairs available
Car hire
Meeting rooms
Parking garage
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Kids' meals
Special diet menus
Baggage storage
Concierge
Non-smoking hotel
First aid kit
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Minibar
Cable / satellite TV
Bath / shower
Private balcony
Room service
Safe
Telephone
Wardrobe / closet
Clothes rack
Private bathrooms
Flatscreen TV
Complimentary toiletries
Hair dryer
Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Quiet
Mid-range
Languages Spoken
English, French, Spanish, Portuguese

Location

Rua Artilharia 1 112, Lisbon 1070-015 Portugal
Name/address in local language
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 81 out of 100
81
Lisboa Airport
Marquês de Pombal
11 minLisbon Metro
Parque
11 minLisbon Metro
283Reviews5Q+A6Room tips
Traveler rating
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Detailed Reviews
Nic_and_Jen_Travels wrote a review Jul 2022
Bedford, United Kingdom104 contributions21 helpful votes
4.0 of 5 bubbles
Travelling with my wife for a weeks break in the sun, which certainly did shine on us being 38 deg most of the week.
All the staff at the hotel were fabulous and would go out of their way to help or assist with any issues , which were minimal.
As our flight was delayed we did not arrive unitl 01.30, but still staff were there to greet us and make us feel at home.
The location of the hotel is not to far away from the centre of Lisbon with all of it's sights and tourists, with the quaint streets and old parts of the picturesque city, although the nearest metro station is a good walk for some people and being all uphill on the way back in the heat this is sometimes not easy.
TIP get the shuttle one way.
The rooms were spacious and generally clean with the towels and bedding changed on a daily basis, the bed was very comfortable, just like being at home. If I had to pick fault it would be that the air conditioning wasn't very effective and noisy, some dirty grout in the shower and the headboard was badly worn.
With regards to the food this was excellent and very plentiful, as it is available on a "help yourself buffet" and therefore you did not go hungry, my personal taste it could have been a bit hotter.
Relaxing in the evening on the rooftop bar was ideal for the evening wind down whilst enjoying a beautifully prepared sangria, available in red or white!
Overall this was a lovely hotel and ALL of the staff there were friendly and helpful and a credit to the hotel.
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rafael Santos Sales Manager Portugal, Sales at Smy Lisboa
Responded Jul 20, 2022
Dear Mr. Nic, Thank you very much for choosing to stay with us at Smy Lisboa and taking the time and care to leave us your wonderful review. We are thrilled to understand your stay with us was so remarkable, from the location, evolving area and shuttle services. We are also very satisfied to read that the comfort and cleanliness matched your expectations! It saddens us, however, that some technical and maintenance issues did not allow your stay to be perfect! We are working on these improvements. Regarding the food and drinks services, we can see these were the topics you enjoyed the most, which is wonderful. Last but not least, our staff takes great joy in reading your kind recognition of their service, as they strive for the best, every day. Hopefully, we will have the chance to welcome you and your lovely wife, once again, Mr. Nic! Kindest regards, Teodora Stratulat Reservations Dep.
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Molly C wrote a review Feb 2022
Alicante, Spain15 contributions20 helpful votes
5.0 of 5 bubbles
I stayed overnight at Smy Lisboa 28th January 2022. I found the hotel extremely welcoming and the staff so friendly and helpful. Probably one of the comfiest beds I've slept in and the pillows second to none! Rooms are modern, no noise so you get a good nights sleep and a powerful shower! The location of the hotel is great too, just around the corner from the TRAM stop where you can catch one of those lovely yellow rickerty trams that take you to the centre. I walked back through Avenida Liberdade but you can do it the other way round, walk down to the centre and get the TRAM back. Taxi ride to the airport is approx 25eu The hotel was kind enought to make a packed breakfast as i had a morning flight out! One to recommend for sure!
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Date of stay: January 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Isabel Ferraz, Director General at Smy Lisboa
Responded Feb 28, 2022
Dear guest, What a pleasure to read your kind words ! a great way to start our week! All members of the team thank you for the attention and comments, those will motivate all of us to go on doing what we know best: welcoming our guests! We hope to see you again in Lisbon and at the hotel Smy Lisboa. Kind regards Isabel Ferraz Manager
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Avtar A wrote a review Mar 2023
8 contributions
3.0 of 5 bubbles
The staff are polite and very kind, especially Amanda. They will go out of their way to help you.

As per previous review, the bed headboard material is shredding, and the room needs remodelling. The shuttle service wasn’t available on Sunday and Monday, but the taxis were reasonably priced for us to get around.
The breakfast choice is good, perhaps have more hot food breakfast time for vegans.
On check out we were told that we used 2 bottles of sparkling water from the fridge (which we never did)
Also, coming from the airport to the hotel we were charged 25€ as a "fixed fee" when it should have been about 13€ on the meter.
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Date of stay: March 2023
3.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OccidentalGuest wrote a review Jan 2020
1 contribution3 helpful votes
1.0 of 5 bubbles
The property is small and room size is questionable Bathrooms are very small and does require rethinking of the design. The building is split with glass partion at every level which is disaster to get from one section of the floor to another if you have family and friends staying at same hotel on different floors. The Parking is complete mess every time you have get out the guest have to take the front office staff to open the gate. There is no mechanism of remotely opening the door which increases quite some time upto 30 mins to take you car out as front desk staff has guest most of the time at the desk. Overall the place requires lot of rethinking on how they would possibly operate going forward in this hyper competitive market and we would not recommend any families to book there stays at this property going forward.
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Date of stay: December 2019
2.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RSantosOccidental2, Front Office Manager at Smy Lisboa
Responded Jan 13, 2020
Dear Occidental Guest, Although we are quite surprised and dismayed by the content of your review regarding your holiday at Occidental Lisboa hotel, please rest assured that your comments have been taken onboard and revised by the entire Management team, however we would like to take this opportunity to clarify certain aspects of your review as a simple matter of exactness of the information reported. At Occidental Lisboa, there are available various typologies that can be found throughout the hotel, in our hotel there is the possibility to choose view as well as room features in just one floor, should we have been contacted, we would have been able to strategically put you, your friends and family as close as possible, like it happens with most of the families that we welcome in our hotel. We do recommend, for a second experience, to visit our website, or to contact our call center for any required information, there could be an exact room adapted to your needs and expectations. We are located in the city center, about 25 minutes (walking distance) away from the old part of the city, every public car park in Lisboa surrounding this area is paid until 1 AM, for that matters, we offer a parking service very near to our Hotel, for safety reasons, and only during the weekend, the parking door is managed from the front desk, however we do also give the chance of vallet parking, it is offered to our guests the possibility to park and pick up the car. Nevertheless we cannot allow guests to leave with a feeling of dissatisfaction. For this reasons, the items mentioned will be discussed with our teams to see how we can improve. We would also like to take this opportunity to have the possibility of a new visit, in order to prove what Occidental Lisboa service, is really all about With our best regards
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Irfan I wrote a review Nov 2022
4 contributions
1.0 of 5 bubbles
I booked the room for my family who were visiting for the first time, the Hotel was lovely but when we got to the room its smell really bad, we open the window to see the view all we could see was kitchen air vent all the air con units fan blowing hot air which was the whole trip worse.
It was out first ever trip and was really disappointed, we ever reach out to the hotel about our stay and we were told that nothing could be done because we didn't complained to the hotel, the hotel refuse to take any responsibility of the smell and noise we had to endure during our first ever trip.
We try and write to the hotel again but have not heard anything back, We think the level of customer care and value of their experience is rather neglected.

Regards,
Irfan.
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Date of stay: November 2022
1.0 of 5 bubblesRooms
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
Room Tip: Always ask to see the room before you pay to make sure your getting the value for your money.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
amoreepsiche wrote a review Sep 2022
Rome, Italy57 contributions10 helpful votes
3.0 of 5 bubbles
My opinion is that this hotel is far from center, city life and portoguese movida..far away from everything. Although everything is easily reachable with taxi or Ubers
Tried to explore the surroundings and didn’t find much interesting things
My suggestion is to spend some more money next city center rather spending it in taxi.
Rooms are quite small and our bath was over flooding duo some pipeline issues.
Breakfast was not included in our case but came with an extra charge of 15 euro pp.
Anyway the staff at the concierge were polite and helpful and helped us to plan our trip.
I would come back but I would rather rent a car or bike
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Date of stay: September 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rafael Santos Sales Manager Portugal, Sales at Smy Lisboa
Responded Sep 15, 2022
Dear guest, Thank you very much for choosing to stay with us at Smy Lisboa and taking the time and care to leave us your kind review. We are very glad to understand you've found our staff kind and helpful. They do try their best to accommodate our guests. Nevertheless, we are sorry to read that you considered our location too far from the center. Nowadays, we have a free shuttle service from the hotel to the center, which we believe helps. Other than that, a good deal of public transportation can be found just by the hotel. We hope we will be able to welcome you, once again! Kindest regards, Teodora Stratulat Reservations Dep.
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Petro Sokolnykov wrote a review Dec 2022
Prague, Czech Republic455 contributions189 helpful votes
4.0 of 5 bubbles
Pros:
The room is nice, large, and comfortable, big bed, comfy pillows, and many TV channels. Wide variety of food for breakfast. Everyday cleaning. Big panoramic windows, with planes flying in front of you all day long. And night. You may lay in your bed and enjoy planes passing by. Beautiful and very spacious terrace with a table perfect to drink wine, but without wine glasses. It takes you 20 minutes up to the hill to get to the hotel from the metro, but there is a bus station very close to the hotel, and also the hotel has its own transfer to the city centre.

Cons:
No wine glasses, but you may buy your own for 1 euro in the shop next to the hotel. Leaking shower. If you choose a room with a terrace be ready to listen to the plane's engine noise. Breakfast coffee tastes like an instant. Duvet covers are made of two sheets.
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Date of stay: September 2022
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rafael Santos Sales Manager Portugal, Sales at Smy Lisboa
Responded Dec 9, 2022
Dear Mr. Petro, Thank you very much for choosing to stay with us at Smy Lisboa and taking the time and care to leave us your kind review. We are very glad to understand you've enjoyed your stay at our hotel so much, from the rooms, food, cleanliness and general services. Nevertheless, we are sorry to read that a few maintenance issues, alongside with some details that could be improved, have not allowed your experience to be just perfect. We hope we will be able to welcome you, once again, for an even better stay! Kindest regards, Teodora Stratulat Reservations Dep.
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Alby wrote a review Dec 2022
276 contributions40 helpful votes
2.0 of 5 bubbles
The bed is comfortable but the overall bedrooms need remodelling. We listened to a weird noise all night long too. We stay for two nights and we asked to change rooms after the first night. The lady at the reception was nice but in the next day when we asked to get into the new bedroom the other guy at the reception asked us if it was due to the single bed (we are a couple), which we answered No (we want to keep it). When I said that the first bedroom was in a bad shape he just didn’t care. Funny thing is that the new bedroom was the same crap as the previous one. Plus, in the first bedroom, short person cannot reach the window to open it, and the shower gel was missing in the two bedrooms too. It was our second time there but never again.
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Date of stay: December 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rafael Santos Sales Manager Portugal, Sales at Smy Lisboa
Responded Dec 6, 2022
Dear guest, Thank you very much for choosing to stay with us at Smy Lisboa and taking the time and care to leave us your kind review. We are truly sorry to read that your second experience with us was not as great as the first one. We can see there were some issues with the communication with the team, alongside with some maintenance aspects that need improvement. Nevertheless, we appreciate your kindness is recognizing the comfort of our rooms, and we do keep the hope that you might give us another chance to prove this was an isolated case, that shall not be the standard procedure. We hope we will be able to welcome you, once again! Kindest regards, Teodora Stratulat Reservations Dep.
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Laura E wrote a review May 2022
11 contributions
+1
5.0 of 5 bubbles
Recently stayed at the SMY Lisboa for 4 nights with my friend for our Lisbon city break. It’s a lovely hotel staff are really friendly and extremely helpful from giving us travel tips to arranging taxis for us. The hotel is approx 20min walk from the centre it is downhill so quite a nice walk however the hotel offers a shuttle which we used most days and would be lost without it .
Big shout out to Rafael the shuttle bus driver such a nice guy couldn’t do enough to help us get around, gave us advice on the different types of transport to get around and recommended amazing tourist spots for us to visit ! He really helped make our trip amazing !
Would 100% recommend staying here !
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Date of stay: May 2022Trip type: Traveled with friends
Room Tip: Taxis sometimes struggled to find the hotel so make sure you show the driver the address on...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rafael Santos Sales Manager Portugal, Sales at Smy Lisboa
Responded May 26, 2022
Dear Ms. Laura, Thank you very much for your preference for our hotel Smy Lisboa! It is wonderful to read your kind comments about your stay with us. Our team truly appreciates your lovely compliments about their service. They do, indeed, make the best efforts in order to make our guests' stay the best! We are also very glad you've taken advantage of our free shuttle service towards the city centre and, of course, of our wonderful, distinguished driver, Rafael, that takes the greatest pleasure in helping out our guests while visiting Lisbon. Thank you for recommending our hotel and, hopefully, you too will come back and give us the joy of welcoming you, once again, Ms. Laura! Kindest regards, Teodora Stratulat Reservations Dep.
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Jacobo P wrote a review May 2022
3 contributions1 helpful vote
5.0 of 5 bubbles
The hotel offers a free shuttle service operating mornings and afternoons that will take you to Praça dos Restauradores in the city centre. Our driver Rafael was incredibly helpful and friendly. He is very knowledgeable about things to do in Lisbon and surroundings and was able o recommend places to visit for our planned trip to Sintra. I would highly recommend the use of this service, and Rafael in particular.
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Date of stay: May 2022
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rafael Santos Sales manager Portugal , Sales at Smy Lisboa
Responded May 8, 2022
Dear Mr. Jacobo, Thank you for your kind feedback regarding our most recent shuttle service at our hotel Smy Lisboa! This is a service still in experientation period, but with such fantastic reviews, we cannot let it go! Regarding Rafael, he is, indeed, outstanding in everyhting he does, from his recommendations, knowledge of Lisbon and its best spots, as well as a delightful caracter that always enchants our guests! Rafael is truly thankful for these amazing compliments, Mr. Jacobo. We are eager to welcome you, once again, on your next trip to Lisbon! Kindest regards,
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Answer from Rafael Santos C
Hello dear guest, The only tipology that is suitable for 4 people is our Suite. The room is with a doubke bed, with 2 extra beds Best regards
Answer from Rafael Santos
Dear Tony S, Thank you for your interest in our Hotel Occidental Lisboa, Regarding your question, if you get off at S. Sebastião, you have a 7 minute walk until our hotel, or if your prefer, there is bus number 713 and 742, from S. Sebastião it is 2 bus stops It is the closest subway station from our Hotel, you also have Marques de Pombal station, but from S. Sebastião it is direct line from the airport (red line) Best regards
Bonjour Babouratibus, Oui, il est possible de laisser vos bagages à l'hôtel avant l'heure d'arrivée à 15h00 le 28/02. Il vous suffit de vous rendre à la réception et notre équipe se fera un plaisir de vous aider. En ce qui concerne votre deuxième question, le moyen le plus facile de se rendre à l'hôtel depuis l'aéroport est de prendre le métro sur la ligne rouge. Le dernier arrêt de cette ligne se trouve à seulement dix minutes à pied de l'hôtel. Il n'y a pas de station de bus très proche, mais le métro est une option pratique et rapide. Nous espérons vous voir bientôt au Smy Lisboa Hotel ! Cordialement, Duane Lynch Smy Team
Manolo C asked a question Nov 2019
37 contributions58 helpful votes
Hay aparcamiento gratuito cercano?
Answer from Roberto C
10 contributions5 helpful votes
No, hay uno cerca bastante barato (3€/día) pero no sé cómo va porque no lo usé, además no está cubierto. Utilicé uno subterráneo (Marqués de Pombal), que está bastante cerca, porque pude reservarlo con la aplicación de parquímetro que uso normalmente (Telpark) y me salió a 9€ cada 24h.
Marta L asked a question Dec 2018
Mostoles, Spain1 contribution
Buenos días somos una familia con dos niños, es posible alojarnos en una habitación?
Irfan I wrote a tip Nov 2022
4 contributions
1.0 of 5 bubbles
"Always ask to see the room before you pay to make sure your getting the value for your money."
Read full review
Lynher wrote a tip Sep 2022
6 contributions
4.0 of 5 bubbles
"Higher floors for good views but make sure the lifts are working!"
Read full review
Robert G. wrote a tip May 2022
Miami, Florida86 contributions59 helpful votes
5.0 of 5 bubbles
"Use Uber or other form of transportation for the return to the at the end of the day as it is uphill"
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Laura E wrote a tip May 2022
11 contributions
5.0 of 5 bubbles
"Taxis sometimes struggled to find the hotel so make sure you show the driver the address on Google if you don’t speak Portuguese."
Read full review
CorvaxPL wrote a tip May 2022
Warsaw, Poland48 contributions15 helpful votes
3.0 of 5 bubbles
"Check the distance to places of your interests before you book. The area is deserted."
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Not the right property for you?
There are more places to choose from in the Lisbon area.
PRICE RANGE
$124 - $178 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Occidental Lisboa
LOCATION
PortugalCentral PortugalLisbon DistrictLisbon
NUMBER OF ROOMS
105
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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SMY LISBOA - Updated 2024

Frequently Asked Questions about Smy Lisboa
Which popular attractions are close to Smy Lisboa?
Nearby attractions include Parque Eduardo VII (0.2 miles), Jardim Amália Rodrigues (0.3 miles), and Monumento de Evocacao ao 25 de Abril (0.3 miles).
What are some of the property amenities at Smy Lisboa?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Smy Lisboa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Smy Lisboa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Smy Lisboa?
Yes, a parking garage, paid public parking nearby, and secured parking are available to guests.
What are some restaurants close to Smy Lisboa?
Conveniently located restaurants include Varanda do Hotel Ritz Four Seasons - Lisboa, A Valenciana, and La Trattoria.
Are there opportunities to exercise at Smy Lisboa?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Smy Lisboa?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Smy Lisboa?
The staff speaks multiple languages, including English, Spanish, French, and Portuguese.
Are there any historical sites close to Smy Lisboa?
Many travelers enjoy visiting Castelo de S. Jorge (1.8 miles), Mosteiro dos Jeronimos (3.3 miles), and Mosteiro de São Vicente de Fora (1.9 miles).
Does Smy Lisboa have any great views?
Yes, guests often enjoy the city view available here.
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