We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

My Story Hotel Ouro

Save
Share
Rua Aurea 100, Lisbon 1100-063 Portugal
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Trip.com
$153
View Deal
Free cancellation until 05/03/21
Agoda.com
$115
View Deal
Snaptravel
$153
$105
View Deal
SAVE $48
eDreams$115
Hotels.com$121
Expedia.com$121
View all 12 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (517)
Room & Suite (283)
Dining (64)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
Read more
Updated 06/19/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 06/19/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#63 of 294 hotels in Lisbon
Location
Cleanliness
Service
Value
Travelers' Choice
Inaugurated in February 2014, My Story Hotel Ouro, located in an 18th-century building, brought to down-town Lisbon the concept of hospitality that had been missing, in this capital, one of the most visited in Europe: elegance, comfort, modernity and design spread over five floors of charm and history inherent to its prime location- Rua Áurea, better know as Rua do Ouro (Gold Street)-one of the most famous and historic streets of Lisbon.
Read more
Full view
Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Bar / lounge
Bicycle rental
Car hire
Baggage storage
Concierge
24-hour front desk
Parking
Wifi
Restaurant
Breakfast available
Kid-friendly buffet
Outdoor dining area
Snack bar
Taxi service
Non-smoking hotel
Dry cleaning
Laundry service
Show more
Room features
Soundproof rooms
Air conditioning
Housekeeping
Safe
Telephone
Minibar
Flatscreen TV
Hair dryer
Laptop safe
Wake-up service / alarm clock
Refrigerator
Show more
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Mid-range
Languages Spoken
English, French, Spanish, Portuguese
1,209Reviews41Q+A100Room tips
Traveler rating
  • 741
  • 395
  • 58
  • 11
  • 4
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
michael B wrote a review Apr 2020
Brooklyn, New York58 contributions54 helpful votes
Hotel is centrally located in Old Town Lisbon . Easy to walk to many sites and close to the Metro . Plus if your crusing the port is a 5 to 10 minute ride .We traveled extensively . Metro connects to Bus station . Went to Fatima in the mountains . Also we traveled to the coast to Sintra and Cabo De Roca and had dinner in Cais ,Cais before heading back. Room are modern . Hotel restaurant is top notch. Will go back when we return to Lisbon .
Read more
Date of stay: October 2019
Rooms
Cleanliness
Service
1 Helpful vote
Helpful
Share
Response from alfredot937, Diretor-Geral at My Story Hotel Ouro
Responded Apr 23, 2020
Dear michaelbD7873MJ, Thank you so much for taking the time to post your review of My Story Hotel Ouro I am so pleased that you were able to take advantage of the convenience of our location, and that we were able to meet your expectations in terms of accommodation. Also very happy that you jsut visit Lisboa but also the timeless Sintra and imagine fisheman village of Cascais too. On top of that you manage to go to Fatima. Many thanks once again for your review and we look forward to welcoming you back in the future to My Story Hotels. In case you need please do not hesitate to contact us using My Story Hotel Ouro WhatsApp +351 962 369 850 available 24 hours with the best offers. Warmest regards from Lisbon Alfredo Tavares atavares@mystoryhotels.com My Story Hotel Ouro WhatsApp +351 962 369 85
Read more
Joel E wrote a review Mar 2020
Cavite3 contributions7 helpful votes
We visited Lisbon and marveled at how the city has changed in my eyes to be a vibrant and artsy place (not to mention clean!). We stayed at My Story Hotel Ouro and we were not disappointed! It is centrally-located with convenient access to many sites - the river, Bairro Alto, Alfama and the Rossio/Restauradores areas. Metro and train stations are also close by. Many of these places are walkable and along the way there are many interesting artisanal shops. Breakfast presents an excellent spread - not overwhelming but of high quality. The staff are professional but warm and respond to requests efficiently. The hotel is an excellent base to explore the city!
Read more
Date of stay: March 2020
Rooms
Cleanliness
Service
3 Helpful votes
Helpful
Share
Response from alfredot937, Diretor-Geral at My Story Hotel Ouro
Responded Mar 20, 2020
Dear JoelWG, hank you so much for sharing your experiences with us regarding your recent stay at My Story Hotel Ouro and for your recommendation. We are extremely grateful to receive your such genuine comments and we are very glad to read that you were pleased with your stay taking advantage of our unique location. It's true we are in a perfect location for the visitors that want to go to the bullet points such as São Jorge Castle, Alfama, Bairro Alto, Jerónimos Monastery, Belem Tower and so on. We really hope to welcome in the near future with more time and you may have the opportunity to try our beautiful beaches from Estoril and Cascais coast just a few 30 minutes that even in the winter time deserves a visit. Please do not hesitate to use My Story Hotel Ouro WhatsApp +351 962 369 850 available 24 hours with the best offers. Warmest regards from Lisbon Alfredo Tavares atavares@mystoryhotels.com My Story Hotel Ouro WhatsApp +351 962 369 850
Read more
Foxxlin wrote a review Mar 2020
Purley, United Kingdom338 contributions59 helpful votes
+1
We decided to visit Lisbon to celebrate our 32nd wedding anniversary, liaising with the hotel before we arrived. Alfredo answered my questions promptly, and the hotel gave us excellent restaurant recommendations. We arrived just after lunch, our room on the 5th floor was ready for us, beautifully decorated with rose petals and love hearts, a really lovely gesture and so special. We were also given a superb bottle of red wine to celebrate, really touched. Our room was lovely, modern and clean, loads of light, warm with a/c - just what we needed for a couple of nights, it would've been more than adequate for a longer stay. The bathroom has Rituals products, compact but has everything you need. Our check in was quick, just a couple of minutes, the location is second to none, very central within waking distance to the centre, lots of shops, bars, cafes and restaurants. We took a free walking tour, most convening from Rossio square, with a great tour guide Yuri. We went to Sintra from Rossio train station €5.00 per person return, the station 5mins walk away. Breakfast, continental, cheese, hams, selection of bread and pastries, jams fresh fruit, fruit juice, scrambled eggs, beans, bacon all freshly prepared buffet style. We dined at the hotel's restaurant, book online and you get 40% off a la carte menu, food only. Service excellent, food good, simple menu but really tasty. Lisbon itself needs a little TLC, loads of graffiti, nonetheless, people friendly, we felt safe, food is the best.
Read more
Date of stay: March 2020Trip type: Traveled as a couple
2 Helpful votes
Helpful
Share
Response from alfredot937, Diretor-Geral at My Story Hotel Ouro
Responded Mar 4, 2020
Dear Foxxlin, WOW. Thank you for your amazing review of the My Story Hotel Ouro. Also thank you for have chosen us to spend such important and beautiful date . You made our day with your review. Be assured that I will share your warm words with our entire team. Such comments are a great source of motivation and give us a huge responsibility which we do not fear and accept with a great pleasure. Also thank you very much for the mention to our freshy breakfast as well Once again thank you again for sharing your experience, and we sincerely hope to have the opportunity of welcoming you again in amazing Lisboa for your 33rd wedding anniversary Please do not hesitate to contact us through My Story Hotel Ouro WhatsApp +351 962 369 850 available 24 hours always with the best offers, or of course directly to me Warmest regards from Lisbon Alfredo Tavares atavares@mystoryhotels.com My Story Hotel Ouro WhatsApp +351 962 369 85
Read more
Phil K wrote a review Feb 2020
Warrington, United Kingdom154 contributions73 helpful votes
My wife and I stayed at My Story Hotel Ouro for two nights on a short break to Lisbon during the last week of February. The staff are friendly and welcoming and are a credit to the hotel. We had a second floor room at the front with a view onto the main street, whilst the rooms are small they are modern and have everything you need, after all we were there to see Lisbon not sit in a hotel room! The restaurant area is clean and well kept, the breakfast has a good choice to start the day. Overall the hotel contributed to making our trip to Lisbon most enjoyable, it's a lovely hotel in an interesting part of the city. Muito obrigado!
Read more
Date of stay: February 2020
Cleanliness
Service
Sleep Quality
Room Tip: Front of the property high floor.
See more room tips
3 Helpful votes
Helpful
Share
Response from alfredot937, Diretor-Geral at My Story Hotel Ouro
Responded Mar 4, 2020
Dear 473philk, What a fantastic and genuine review. On behalf of entire team of My Story Hotel Ouro I thank you so much. You no doubt touch the point. We are an Hotel that believe in quality of construction, quality of amenities such as 80% cotton linen and towels, cloudy shower and our amazing cosmetics but our genuine team that loves their jobs and makes all the difference. At the end of the day we wait for feedback of our guest and fortunately the majority rated us very good. Many thanks for having shared your kind feedback with us and we very much look forward to welcoming you back to our lovely Lisboa. When it happens please let us know even for family or friends. If so please use My Story Hotel Ouro WhatsApp +351 962 369 850 available 24 hours always with the best offers Warmest regards from Lisbon Alfredo Tavares atavares@mystoryhotels.com My Story Hotel Ouro WhatsApp +351 962 369 85
Read more
gaz1606792018 wrote a review Feb 2020
London, United Kingdom12 contributions10 helpful votes
My wife and I visited Lisbon for a long weekend in February. We checked in late on the Friday night after a delayed flight from London and was given a warm welcome. The room was spacious and comfortable but there were a couple of minor niggles. The bathroom door would stick when you were closing it forcing you to apply a bit more pressure than usual to close the door (not a big problem in the grand scheme of things). The second issue was the faulty contraption that you put your card into that controls the power. Every now and then the system would 'forget' that the card was entered and the power would go off. To fix this we had to pop the card out and back in again. We advised the reception who claimed it was fixed and for the rest of the day there was no problems but it did happen again, albeit less frequently. Neither of these things ruined our holiday, merely minor niggles. The hotel staff were friendly and warm, especially the super friendly barman who looked after us. Breakfast buffet was nice, decent range of food and beverages. We weren't too keen on the instant coffee but we were given machine coffee which was delicious! The mini pasta de nata were a superb way to start the day! :) Others have mentioned but the location of this hotel couldn't be beaten, you are right in the heart of Baixa, so close to so much. We loved Lisbon and the My Story Hotel Ouro was a big part of that. Definitely a hotel I would recommend to other travellers!
Read more
Date of stay: February 2020
1 Helpful vote
Helpful
Share
Response from alfredot937, Diretor-Geral at My Story Hotel Ouro
Responded Feb 26, 2020
Dear gaz1606792018 Thank you so much for the time to write a review about your recent stay with us at My Story Hotel Ouro. We really do believe that a great hotel is built on great service, delivered by a long standing and loyal team. The other side of the coin is that our guests, equally rated to the hotel alike. It's our aim shape the way My Story Hotels feels when our guests are staying - welcoming, friendly, relaxed and with the feeling that are very much at home with friends on that point of view every guest is a King After a long day of shopping or seeing the sights of Lisbon, we are also a haven of peace and tranquillity in the very heart of town. Saying this I cannot ignore the issues you have mentioned and I can assure you that we already looked into this We hope to welcome you back to the fantastic Lisboa in the near future. Hopefully to one of My Story Hotels and of course with the quality that we start to be known. Please do not hesitate to contact us through My Story Hotel Ouro WhatsApp +351 962 369 850 available 24 hours always with the best offers Warmest regards from Lisbon Alfredo Tavares atavares@mystoryhotels.com My Story Hotel Ouro WhatsApp +351 962 369 85
Read more
Previous
PRICE RANGE
$81 - $196 (Based on Average Rates for a Standard Room)
LOCATION
PortugalCentral PortugalLisbon DistrictLisbonBaixa, Rossio & Restauradores
NUMBER OF ROOMS
51
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about My Story Hotel Ouro
Which popular attractions are close to My Story Hotel Ouro?
Nearby attractions include Praca do Comercio (Terreiro do Paco) (0.3 miles), Escape Hunt Lisbon (0.1 miles), and Wild Walkers (0.2 miles).
What are some of the property amenities at My Story Hotel Ouro?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at My Story Hotel Ouro?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at My Story Hotel Ouro?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at My Story Hotel Ouro?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to My Story Hotel Ouro?
Conveniently located restaurants include Floresta Das Escadinhas, Nova Wine Bar, and Swaagat The Taste of India.
Is My Story Hotel Ouro located near the city center?
Yes, it is 0.1 miles away from the center of Lisbon.
Are any cleaning services offered at My Story Hotel Ouro?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at My Story Hotel Ouro?
The staff speaks multiple languages, including English, Spanish, French, and Portuguese.
Are there any historical sites close to My Story Hotel Ouro?
Many travelers enjoy visiting Mosteiro dos Jeronimos (3.8 miles), Castelo de S. Jorge (0.3 miles), and Panteao Nacional (0.8 miles).
Is My Story Hotel Ouro accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific inquiries, we recommend calling ahead to confirm.