There was nothing to fault at this hotel. The staff were so friendly and helpful- in particular Olga in the restaurant and all the reception team. Our room was very comfortable and well equipped as well as quiet at night. Breakfast was excellent- a good choice of fruits, cooked food and pastries. We ate two evening meals there which were both very good. The hotel is in an excellent position with easy access to all forms of transport and walking distance of some attractions and other areas for drinks and meals. We would stay there again on another visit.
We had originally booked this hotel for December 2020 on a no refund, no exchange. With all the covid restrictions we were not able to travel from the uk at that time. The Santa Justa went above & beyond in my opinion as not only did they honour our reservation until December 2021 ( to be taken at our choice) they upgraded us to a junior suite on arrival. For this we thank you very much!! The hotel is in an ideal location just a minutes walk away from the metro station at Rossio. Surrounded by restaurants, shops, bars & many of the beautiful sights of Lisbon. The rooms are extremely comfortable, with high quality bed linen & the most amazing beds & pillows ( might have been all the sightseeing wearing us out..but we had the best sleep in these beds). The rooms have everything you could possibly need from a coffee machine to a free mini bar. The shower was fabulous & the towels soft & fluffy. We also had the breakfast included in our stay & this also was perfect, again everything you could possibly need to start your day. The choice of a hot cooked breakfast to continental & lots of delicious pastries even mini pastel de nata (had to have one every morning) If you have booked to stay here you will not be disappointed, everything about the Santa Justa is fabulous!!! We thank you for a great stay & hope to be back…
We had a very good experience with this hotel however, my first impression upon arrival was not a good one. The reason for this is the fact that the hotel has basically no lobby to speak off. There is a front desk and a couple of chairs in a very tight space and this area also serves as the waiting area to be seated at the hotel restaurant so at some times during the day it is very crowded. Other than this, the hotel is in an excellent location, right in the middle of everything. You can walk to most of the principal attractions of the city. The area is very safe and there are lots of shops and restaurants around. We had a triple room that looked recently remodeled. The room was very nice and spacious and even though we were facing the street, it was very quiet. The hotel personnel were very professional and efficient. I would definitely stay here again.…
The staff from the morning breakfast crew to the front desk were very accommodating and phenomenal. Nadia who checked us in asked us if we needed any suggestions since we told her we have been to Lisbon before but we would welcome her input, and all her recommendations were chef's kiss from restaurants, bistros, and better more efficient routes in sightseeing. Nadya (a different person) who checked us out was efficient, made sure the bill was sorted out, arranged our transportation to the train station, and frequently kept us informed on the ETA of our driver since he was slightly delayed. We stayed in room 303 which had modern amenities, and sufficient space for a European hotel room; the beds and pillows were comfortable. The complimentary snacks and drinks in the mini-fridge, toiletries, and coffee/tea supplies were abundantly replenished daily during our stay. The bathroom was spacious too. We stayed in the building that housed the lobby and restaurant, there seems to be an annex across the street. The location is close to perfect! Easily accessible to the different metro lines, many shops, and a variety of eateries around. Also, when you step outside, it is a short walk away from the Santa Justa lift.…
Superb location. Fabulous room with up-market toiletries. Perfectly quiet room. Wonderful friendly and helpful reception staff. Had a very good meal in the hotel restaurant on Fado evening. Fabulous singer with two talented guitarists. If you can afford it, this is definitely worth considering.
Excellent hotel, very central location, comfortable rooms, good breakfast, excellent customer service. I would like to praise the employee Olga from the dining room, she gives excellent service, takes care of everything the customer needs. A wonderful woman.
From the warm and helpful reception staff to the attention to detail in the bedrooms this was an excellent experience and one we would highly recommend. The hotel is ideally situated just on the main thoroughfare however there are no issues with noise. We stayed three nights and we’re sorry to leave.
I have used this hotel for business trips to Lisbon between January and March, and I am very happy to continue!! The Rooms are very nice and spacious. Good comfy beds, and a pleasant bathroom with “rainforest” shower. Worth mentioning are the two Nadia’s and the crew in the reception witch is anyways very welcoming and helpful. Location of the hotel is perfect for both business and holidays, close to all the sights of the city and many excellent restaurants. Special thank’s to Olga on the breakfast buffet for the perfect morning meal.
Charming hotell in the heart of Lisbon city center. Very central and nice atmosphere. The rooms have good size and are clean. The staff are very friendly and service minded. Special thanks to Olga for always good service during breakfast, as well as thanks to Nadia’s for always beautiful, warm and welcoming smile. Will also take the opportunity to thank everyone in the reception team, you are superb!
Very modern, tidy, comfortable. Free minibar and huge shower in the room. Very good customer service at the reception and over the internet. Very good breakfast with very nice staff, specially Olga, who is very friendly and attentive.
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