The service at this hotel is absolutely 5 stars. I was so impressed by the 5 star service because I had just come from Porto which had rather cold and curt service at my four star hotel and I didn't expect too much at the busy capital. I was extremely impressed by the care and attention the reception staff provided to me. I would say their service is even 6 stars out of 5! Every question and request was attended to with a smile, with courtesy, friendliness and efficiency. Nothing was too hard for them. When one receptionist was freed up with another guest, they helped my receptionist so as to increase the speed of service. Before I arrived, I contacted the hotel multiple times to ask some questions and make some special requests. To my delight, they gave me a very large, new room in the new wing, and when I arrived, there was a beautiful little box of 2 mini Portuguese tarts and a small bottle of port waiting for me. This is 5 star service! The location is so convenient, right around the corner from Rossio Square and within walking distance of most of the main attractions. It is a very safe area and whenever I went out at night and even sometimes in the daytime, there were police officers right outside the hotel. The room was spacious and clean and quiet. The only reason why I gave this one star less was because I stayed here for 5 nights which is quite a long time and the bed I had was two single beds pushed together, rather than one bed. I found this rather uncomfortable as you can really feel the drop in the middle. Other than that if the bed had been more comfortable, it would have been 5 stars, hands-down!…
We had originally booked this hotel for December 2020 on a no refund, no exchange. With all the covid restrictions we were not able to travel from the uk at that time. The Santa Justa went above & beyond in my opinion as not only did they honour our reservation until December 2021 ( to be taken at our choice) they upgraded us to a junior suite on arrival. For this we thank you very much!! The hotel is in an ideal location just a minutes walk away from the metro station at Rossio. Surrounded by restaurants, shops, bars & many of the beautiful sights of Lisbon. The rooms are extremely comfortable, with high quality bed linen & the most amazing beds & pillows ( might have been all the sightseeing wearing us out..but we had the best sleep in these beds). The rooms have everything you could possibly need from a coffee machine to a free mini bar. The shower was fabulous & the towels soft & fluffy. We also had the breakfast included in our stay & this also was perfect, again everything you could possibly need to start your day. The choice of a hot cooked breakfast to continental & lots of delicious pastries even mini pastel de nata (had to have one every morning) If you have booked to stay here you will not be disappointed, everything about the Santa Justa is fabulous!!! We thank you for a great stay & hope to be back…
We booked the Family Room at this hotel and it was a wonderful experience. The staff goes out of their way to make you comfortable. We had a minor AC issue and electrical issue in one of the bathrooms and the Front Desk sent someone right up and fixed it. The location is perfect and we had The Family room Rooms 209 and 210 which had around 6 or 7 balconies overlooking the beautiful city of Lisbon. The breakfast was amazing and it was included in the price. I definitely would stay here again.
Our original hotel was surprisingly closed when we arrived, due to an electrical fire. They relocated us here and we couldn’t have been happier. It’s a lovely hotel in a most perfect location. The room was nice, though we had a dripping air conditioner coil our last night (the night manager was apoplectic and volunteered to move us, but we were six hours away from catching a cab). The breakfast is great, the bartender superb. Special thanks to Nádia at the front desk for excellent restaurant recommendations that weren’t just picked from neighboring locations. We love Lisboa and loved our stay here.
We had a fantastic stay at Hotel Santa Justa. The hotel is perfectly situated in the heart of downtown Lisbon. Close to a metro station and bus stops. Our room (105) was huge and really clean and comfortable. A huge bed , with top quality linen. Seating area, dressing area and a lovely shower room. Add to that a coffee machine, complimentary minibar and welcoming pastries with a glass of port. We had breakfast and an evening meal in the restaurant. Lots of choice at breakfast, and our evening meal was delicious. A nice relaxed atmosphere at breakfast and attentive service from such friendly staff. The Reception staff were outstanding. Very helpful and nothing was too much trouble. We would highly recommend staying here and would definitely stay again when returning to Lisbon .
Great location, clean comfortable rooms, friendly helpful staff, wonderful breakfast and the minibar in the room is filled with water, beer,,juice and it’s all complementary and refilled each day. What lease could you ask for?
Picked this hotel for the location and it didn’t disappoint. The location is perfect if you want to be right beside the shops, restaurants and bars. Everything you need is right on your door step, with sites like the castle only a short walk away, The hotel itself is lovely, v helpful front desk staff, spacious room and good sized bathroom with nice toiletries. One of our party celebrated a birthday while we were there and the bubbly and cake was a lovely touch. Wouldn’t hesitate to stay here again in the future.
We can not judge the hotel as such, but we had an excellent dinner meal there, and this might certainly well reflect the quality & service of the whole house. Service, food, staff : everything was perfect. Of course it was not a cheap dinner, but being downtown, we did not want to land in touristical trap. I can fairly recommend this restaurant !
The hotel Is located in the center of old Lisbon, on a pedestrian-only area filled with restaurants, shops and plazas and close to Rossio train station. The amenities are first rate, the breakfasts amazing, but the best reason to stay here is for the staff - they care about each other and that extends to their guests. We were on first-name basis with several people very quickly and they were great in sharing tips for sites, restaurants and the like. We were impressed.
We really scored when we booked this hotel. We arrived for our 5 night stay at Hotel Santa Justa and were immediately upgraded to a room with a nice balcony overlooking the pedestrian street the hotel is on. The hotel has 2 buildings and our room was in the building with the restaurant. The staff is very attentive and helped us immensely by ordering a car for delivery for one day, which we used to take a side trip to Sintra and the coastal towns. This was such a seamless and easy experience which I was very stressed out about before we ordered the car. The room was huge as was the bathroom and there is a free mini car in the room. When you arrive, you receive a small bottle of port and pasteis de Nata, which is a very nice welcome to Lisbon. The mini bar is replenished daily with juice, water, soft drinks and sparkling water, as well as beer. This was a nice added touch, especially if you want to relax after a day of walking around. Although the hotel is 2 blocks from Santa Justa Lift, you don't hear the outside noice from the street. Our room was on the 4th floor.…