EPIC SANA Lisboa Hotel
2,716 reviews
#50 of 306 Hotels in Lisbon
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Av. Engenheiro Duarte Pacheco 15, Lisbon 1070-100 Portugal
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
$223
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Full view
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Room & Suite (195)
Dining (185)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
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Updated 06/26/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from EPIC SANA Lisboa Hotel
Updated 06/26/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#50 of 306 hotels in Lisbon
Location
Cleanliness
Service
Value
Travelers' Choice
Boasting a prime strategic location in Lisbon, in Amoreiras, a short distance from Marquês de Pombal and Avenida da Liberdade, the EPIC SANA Lisboa Hotel offers 311 bedrooms of various types. The comfort of its rooms and a service which is personalised down to the last detail make this Hotel the ideal place to stay when visiting the capital, whether on business or on holiday. The hotel facilities include 2 restaurants with different concepts: the Scale Lobby Bar and, on top of the Hotel, the Up Scale Bar with its infinity pool crown the EPIC SANA Lisboa Hotel. For meetings and events the EPIC SANA Lisboa Hotel has 1760 m2 divided into 13 meeting rooms that are able to host events of up to 1300 people.
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Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Taxi service
Business Center with Internet Access
Conference facilities
Parking garage
Wifi
Pool / beach towels
Infinity pool
Rooftop pool
Adult pool
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Special diet menus
Poolside bar
Rooftop bar
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Hammam
Head massage
Massage
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Laptop safe
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Business
Languages Spoken
English, Spanish, Portuguese
Location
Full view
97Great for walkers
Grade: 97 out of 100
91Restaurantswithin 0.3 miles
19Attractionswithin 0.3 miles
Contact
Av. Engenheiro Duarte Pacheco 15, Lisbon 1070-100 Portugal
Name/address in local language
Getting there
RatoLisbon Metro8 min
Marquês de PombalLisbon Metro9 min
Rental CarsSee rental cars from $18/day
2716Reviews73Q+A100Room tips
Reviews
Traveler rating
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Popular mentions
Great hotel, good location, AMAZING customer service. The minute you get there, the staff makes you feel at home. The hotel is extremely clean, and takes much more measures to sanitize the tacitly, way more than the other hotels I’ve been to. The massages are the best. Not cheap but worth every dime. Andreia is actually the best masseuse I’ve been to.
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Date of stay: May 2021Trip type: Traveled on business
Helpful
Response from , Owner at EPIC SANA Lisboa Hotel
Responded 3 days ago
Dear Mr. Ronen_IL, Thank you very much for your preference at our EPIC SANA Lisboa Hotel. Thank you very much for your excellent rating and also for the kind words addressed to our team and our service. We are looking forward to welcome you again in future. Best Regards, Olivier Mencucci, General Manager.
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EPIC SANA – thank you for a lovely time! I arrived on 30th May 2021 for 6 nights from London with my 9 year old and we had a great time. I was curious about what a COVID holiday in a new country would be like and you made our stay in Lisbon amazing. You were flexible and adaptable; I felt completely safe. The hotel was very clean and followed COVID safety measures. All the staff wore masks all the time and customers followed COVID protocols. The best asset the hotel has is the staff members – I enjoyed chatting with staff during breakfast about things to do in Lisbon – I’m always interested in what local people recommend. The food at the hotel was of a great standard – I loved the seafood stew. Shout out to Ana Sofia Santos – you went above & beyond your role and thank you for your recommendations and for looking after us. I have a feeling you will go far very fast! Carlos Malaquias – you were the first person I saw at the hotel. You were welcoming, professional, and efficient. You were also very accommodating – thank you. Also, shout out to the staff members at the restaurant – always patient and delivered great customer service. I hope Portugal is on the green list again! We loved Gelados Santini for ice cream, Frade dos Mares for the best food I had in Lisbon especially the octopus dish and steak! They have live music in the sister restaurant next door which gets booked very fast. The Hotel even advised regarding places we could get COVID test for our return journey – we went to Clinica Dr Avelar – they were efficient and charged 25 euro for lateral flow test which is all I needed for my return journey (children under 11 didn’t have to do a test at the time being on the green list) my daughter had to have a PCR test on day 2 but was exempt from one pre-flight test. I’ll come back to Lisbon and will be staying at Epic Sana – I’ve been to many European cities and I’ve to say, Lisbon was a pleasant surprise. If you go on holiday during the pandemic then please be mindful of how the pandemic is affecting people – many people in the hospitality industry have been off work and are slowly adjusting to being back to work and it takes time to get used to being around people and all the anxiety this brings! Be kind and enjoy your new adventures!…
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Date of stay: June 2021
Value
Location
Service
1 Helpful vote
Helpful
Response from , Owner at EPIC SANA Lisboa Hotel
Responded 3 days ago
Dear Mrs. Ciara-xi, Thank you very much for your preference at our EPIC SANA Lisboa Hotel. We are very happy to read that you have truly enjoyed your time with us and we made you feel special. We aim to provide best service possible to all of our guests and we are happy to live up to your expectations. We are looking forward to welcome you again at EPIC SANA Lisboa Hotel. Best Regards, Olivier Mencucci, General Manager.
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It’s difficult to express any emotions about the Epic Sana hotel, as there is nothing remarkable or special about the building, service or experience. If you’ve ever stayed at a Sheraton hotel in a second-tier US city, that should provide a good reference for the general ambience of this place. Everything is bland and in various shades of beige. For travellers on a quick business trip, this might be a convenient place to stay with all expected big-hotel facilities at hand. But leisure travellers can easily find something better and cheaper in the city. The location is not great for exploring the city. It’s right next to a major road intersection and a long walk to anywhere. There are not really any local restaurants other than a food court in a nearby shopping mall. The hotel food is expensive and distinctly average. The poolside menu offers club sandwiches and hamburgers at wildly inflated prices, with nothing remotely Portuguese to enjoy. There was no real sense of friendliness or warmth from any of the team, who seemed to work in a constant state of anxiety. The worst thing about Epic Sana is the gym. This is unfortunate as a large gym was my key reason for selecting this hotel. The facility itself has a good amount of equipment, but they have an insane reservation system that requires guests to pre-book a slot on the previous day, and allocates just 40 minutes to each guest (yes - that’s right - 40 minutes). Please note that these are not just Covid restrictions. I checked with other hotels and with friends who use commercial gyms in the city, who confirmed that these rules go far beyond Covid hygiene standards required by the municipality. I was interrupted 25 minutes into a workout and asked to leave. I don’t think I’ve ever had a shorter workout in my life. The staff members operating the gym were unacceptably rude and aggressive. I made a complaint about their conduct and the gym procedures when checking out, which I hope has been followed up by management. In conclusion, there are many other hotels located in historical buildings in the centre of Lisbon which tourists will find more convenient, cheaper, and a much more pleasant experience.…
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Date of stay: June 2021
Rooms
Cleanliness
Service
Helpful
Response from , Owner at EPIC SANA Lisboa Hotel
Responded 3 days ago
Dear Mr. btwhyte, We would like to thank you for choosing EPIC SANA Lisboa Hotel for your stay. We were saddened to read that your experience with us was not enjoyable as you expected. We can guarantee you that we always put an extra effort to provide our guest with high service standards and a good experience. With COVID, we were forced to adapt and implement new measures that protect everyone's safety and health. This is an essential point for us to continue to enjoy the services of the hotels, so dial slots were created so that everyone can safely enjoy our facilities. Lengths of stay in spaces such as the gym and indoor pool are stipulated by the government and can be confirmed online. All hotels that carry the Clean & Safe seal have these requirements. Hotels that do not have it do not meet this requirement. For EPIC SANA Lisboa it is important that everyone feels safe. Even so, we are flexible and, when informing guests, we do not force them to leave immediately, we give the necessary time and proceed with the disinfection of the space as much as possible and, when everyone has finished their time, we finish the cleaning period. We would be pleased to welcome you back in the future and have the opportunity to provide you a pleasant experience. Kind regards, Olivier Mencucci, General Manager.
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We've had the best of time. Happy and helpful staff, made all that extra mile to insure the gest had the best experience possible. The room was beautiful, spacious, extra clean and ultra romantic. The rooftop swimming pool with an exquisite view from the city and riverside, was extraordinary, the inside pool was large and peaceful, and all the wellness center area was great as well. Unfortunately for health security measures the Sauna and Turkish baths were closed, but the remaining area is worth the visit. We felt welcomed and cherished and this made our wedding celebration even more special.
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Date of stay: June 2021
Value
Service
Sleep Quality
Helpful
Response from , Owner at EPIC SANA Lisboa Hotel
Responded 1 week ago
Dear Guest, Thank you very much for your preference at our EPIC SANA Lisboa Hotel. We love celebrating special occasion with our valued guests. We are honoured that you and your love chose to celebrate this special day with us and happy to see that we provided you a romantic and epic stay. We are looking forward to your next visit at EPIC SANA Lisboa Hotel. Best Regards, Olivier Mencucci, General Manager.
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love everything about the hotel. breakfast is excellent staff at the breakfast will go out of their way to provide you whatever you want especially in the pandemic. location is wowwww everything nearby. they allow guess to use ubereats especially when u have fussy children.
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Date of stay: June 2021
Cleanliness
Service
Sleep Quality
Helpful
Response from , Owner at EPIC SANA Lisboa Hotel
Responded 1 week ago
Dear Guest, Thank you very much for your preference at our EPIC SANA Lisboa Hotel. Thank you for the positive feedback. In addition to the bold decoration and privileged location, we invest in providing our guests an excellent service. We hope to welcome you again in your next holidays to Lisbon. Best Regards, Olivier Mencucci, General Manager.
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PRICE RANGE
$192 - $351 (Based on Average Rates for a Standard Room)
LOCATION
PortugalCentral PortugalLisbon DistrictLisbon
NUMBER OF ROOMS
311
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Claim Your Listing Frequently Asked Questions about EPIC SANA Lisboa Hotel
Which popular attractions are close to EPIC SANA Lisboa Hotel?
Nearby attractions include Amoreiras 360 Panoramic View (0.2 miles), Mae de Agua Lisbon Aqueduct and Water Museum (0.3 miles), and Amoreiras Shopping Center (0.2 miles).
What are some of the property amenities at EPIC SANA Lisboa Hotel?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at EPIC SANA Lisboa Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at EPIC SANA Lisboa Hotel?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at EPIC SANA Lisboa Hotel?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to EPIC SANA Lisboa Hotel?
Conveniently located restaurants include Forno d'Oro, Varanda do Hotel Ritz Four Seasons - Lisboa, and Estórias na Casa da Comida.
Are there opportunities to exercise at EPIC SANA Lisboa Hotel?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at EPIC SANA Lisboa Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does EPIC SANA Lisboa Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at EPIC SANA Lisboa Hotel?
The staff speaks multiple languages, including English, Spanish, and Portuguese.
Are there any historical sites close to EPIC SANA Lisboa Hotel?
Many travelers enjoy visiting Mosteiro dos Jeronimos (3.2 miles), Castelo de S. Jorge (1.6 miles), and Panteao Nacional (1.9 miles).