Booked this hotel after calling their central reservations office . I told them quiet was my main priority . After assurances from them I cancelled my other reservation in Lisbon . What a mistake ! Paid 790 euro for a family room. Rooms are no better than a holiday inn. My daughter’s room was dirty on check in . Cut nails on the floor , mould in the shower and hair in the sink . Old, tatty and stained bed bases . The common areas were so noisy with business guests . The hotel is attached to a big conference facility . Service was very good but I have no idea why this hotel gets such good ratings . Perhaps because most of the guests are not paying themselves and are getting corporate rates . I felt completely ripped off . The central reservation was not completely honest about the hotel. I spoke to the reception and the GM in the end . They waived my charge for one beer ….. the best they could do . What an insult . Not stated in any “5” star hotel that has mould in the shower . No attention to detail. Don’t stay here if you are on holiday. There’s much better choices in Lisbon .…
The staff at the reception needs more much more training Of costumer service not in general but same of them shouldn’t be working there ! At least on a hotel at this price and class ! This Ana shouldn’t be there maybe other tasks not on the phone or front desk !
Excellent location and services, breakfast a little slow. but good quality, room is very good but air conditioning a little noisy. Team extremely careful with the guests. My third stay at this hotel, but it looks the supples in the room were not replaced everyday.
I wish I had more time at this hotel. Spent only one night here, but it was heavenly. A few years prior, I had attended a tea at this hotel and the location and view was beautiful. But staying at this hotel was also great fun. It's not for someone who likes a traditional setup... If you like modern and edgy, this is the hotel for you.
We stayed here for 4 nights in Lisbon and had an amazing time. The rooms are modern, the views are amazing, and the access to the spa everyday is an absolute pleasure. The staff are great and we’re so attentive and tried to make our stay very comfortable. They want to make your life easy when you arrive until you leave. I would highly suggest this hotel and would not think twice about staying here again. Special shout-out to Ala and Gabriela who made our stay fantastic!!!
Really love this hotel. Warm Welcome on two stays now. Easy check in and there is simply no noise! It is such a peaceful space. The pianist in the lobby is a treat Breakfast was outstanding and I really appreciated the fresh mint tea. Can’t imagine staying anywhere else in Lisbon
Had a wonderful time at this hotel. We stayed for six nights in a premium room overlooking the bridge. There was champagne on arrival in the room which just set up the whole of the trip. The breakfasts were a highlight and we spent hours enjoying them. But best of all were the staff, who were very friendly and made us feel right at home. The Spa has fantastic views (the sauna particularly) and the treatments were really good. Can't rate this hotel highly enough. Great location, great food but most of all, great people.
Ended up staying here for one night when our itinerary changed to leave Portugal a day later. Quite a nice hotel, the staff were particularly helpful and courteous. Good location next to shops and restaurants and close to the airport. Amazing views of the river/bay. Room service food was expectedly expensive but very tasty.
Lovely hotel, very close to the airport with excellent staff, a pretty good hotel menu, great breakfast, pool was fantastic, family room was superb. We travelled with our 2yr old and, although the hotel was great with her, the facilities are not aimed at young children. The nearby cable car brings you right to the aquarium which was super convenient. We didn't get a chance to try the main restaurant so will be happy to go again! Overall a wonderful hotel and outstanding advertisement for Portuguese tourism.
Amazing views from every room, luxury in-room amenities, wonderful beds, cozy places to relax and work, stylish to the nines, Michelin restaurant literally next door, beautiful spa (heated pool, sauna, steam room) with panoramic views, reasonably priced parking and friendly and professional staff throughout.