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Real Palacio Hotel

#83 of 239 Hotels in Lisbon
Certificate of Excellence
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Real Palacio Hotel
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1,478 Reviews from our TripAdvisor Community

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Showing 774: English reviews
toronto
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

definitely not a 5 star by North American standards, pls keep that in mind. more of an elegant and modern four star, with great customer service. nice and clean facillites, good location and balconies. nice restaurant and lounge. multi lingual front desk staff at all times and very knowledgeable and helpful. large room , beds are so/so.

Helpful?
Thank mike m
Whitwick, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My wife and I had an excellent stay at Real Palacio. Reception personnel professional but pleasant, arrived early before we could check in, so left bags and went exploring. On our return and check in bags were taken to our room. Room had everything we expected, good size, plenty of storage, free safe and good bathroom. No issues with the... More 

Review collected in partnership with Amoma.com

Helpful?
Thank Big Bear W
manchester
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was our first visit to Portugal. The hotel was everything we could have wished for. The staff helpful and friendly. The room was very well maintained and comfortable and we were shown how to control the air conditioning. We would not hesitate to return. The room was quiet, we were not disturbed by any outside noise what so ever.

Helpful?
Thank ManchesterEllen
Grupo_Hoteis_Real, Gerente geral at Real Palacio Hotel, responded to this review

Dear Guest, Thank you for sharing such an amazing opinion about us. We are very proud to read your wonderful compliments, which represent a great source of proud and motivation for the whole team, especially in what refers to the staff and to our comfortable rooms! Our main goal is to provide a quality stay based on our guest’s satisfaction... More 

Helsinki, Finland
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for a couple of nights. The hotel is located a bit away from the city centre. The decor is classy, the hotel quiet and almost everything is done with high quality. Maybe we managed to get a deal but we had very good price/quality.The gym is small and there's a jacuzzi, which is nice. We didn't try... More 

Helpful?
Thank Pekka_Koponen
Grupo_Hoteis_Real, Gerente geral at Real Palacio Hotel, responded to this review

Dear Guest, Thank you so much for taking the time to write such a positive comment We are very happy to read that you our price/quality very good and that you enjoyed our classy décor. We feel glad to learn that you enjoyed a wonderful stay at Hotel Real Palácio and that everything went in accordance to your expectations! We... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We appreciate the hotel service, the breakfast was great and the room too. The metro is near and bring you directly to the airport The only negative point I'd like to ask is the miscommunication between the staff. When we arrived at the hotel, we got a summary of the services the hotel provides and it includes a jacuzzi, sauna,... More 

Helpful?
1 Thank Antoine D
Grupo_Hoteis_Real, Gerente geral at Real Palacio Hotel, responded to this review

Dear Guest, Thank you for sharing your feedback. We appreciate your compliments regarding the sercie, breakfast, room and location. Concerning the Jacuzzy, on behalf of our team, we would like to apologize for the inconveniente and we will do our utmos to avoid this situation in the future. We hope you cam give us another opportunity to provide you a... More 

Adelaide, Australia
Level Contributor
113 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our first visit to Lisbon. This hotel was well placed for all our needs as tourists. We thought that for the price it provided excellent quality. The room was quiet, roomy, with very good bathroom. Comfortable bed, good linen & pillows. Plenty of storage & in room safe. In addition, there is a nice coffee shop/ bar area, inside &in... More 

Helpful?
Thank carole2710
Grupo_Hoteis_Real, Gerente geral at Real Palacio Hotel, responded to this review

Dear Guest, First, we would like to apologize for not answering in Italian. Thank you for your wonderful review. We are extremely pleased to read all your compliments. Your positive review is the best reward we can get from our daily work. We are thrilled to know that you enjoyed an unique experience at Hotel Real Palácio. We will share... More 

Nottingham
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was our second stay at the hotel which like the first time we found to be clean & comfortable. Their was a good choice for breakfast which was of a high standard. The hotel is close to a metro station & found the metro cheap & easy to use.

Helpful?
Thank DianeAndy
Grupo_Hoteis_Real, Gerente geral at Real Palacio Hotel, responded to this review

Dear Guest, First, we would like to apologize for not answering in Italian. Thank you for your wonderful review. We are extremely pleased to read all your compliments. Your positive review is the best reward we can get from our daily work. We are thrilled to know that you enjoyed an unique experience at Hotel Real Palácio. We will share... More 

NYC
Level Contributor
149 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Reasonably central location--especially with the inexpensive cabs--- hotel is distinctively mediocre. Not quite bad enough to leave but nothing to recommend it. Apparently stars are easy to get in Lisbon

Helpful?
1 Thank 55Mako75
Grupo_Hoteis_Real, Gerente geral at Real Palacio Hotel, responded to this review

Dear Guest, Thank you for writing your opinion. We are sorry to hear that your experience did not meet your expectations. We work hard everyday to provide to our guests the best experience possible and it is a big disappointement for us to read that this goal was not achieved during your stay. We will continue to do our best... More 

Greater Melbourne, Australia
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

My husband and I stayed at the hotel for a couple of nights as part of a Globus tour. We requested a quiet room and were assured that despite being at the front of the hotel that it would quiet. Well yes, it was, but only with the window closed. The room was spacious but the beds were hard and... More 

Helpful?
Thank Diana K
Grupo_Hoteis_Real, Gerente geral at Real Palacio Hotel, responded to this review

Dear Guest, Thank you for your review. We feel sad to learn that your experience did not meet your expectations. Our management team will carefully analyse all the points mentioned in order to improve our guests ‘experience. We work every day focused on your guests ‘satisfaction and we are extremely disappointed to know that this goal was not achieved during... More 

Easton, Maryland, United States
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel was supplied by our travel excursion company. Very good clean accommodations, excellent buffet breakfast and courteous English speaking staff. It is a short two blocks walk from two Metro stations, which puts you in downtown Old Lisbon in less than 30 minutes. Hotel is two blocks from El Corte Ingles department store, including a full service supermarket.

Helpful?
Thank Rene F
Grupo_Hoteis_Real, Gerente geral at Real Palacio Hotel, responded to this review

Dear Guest, Thank you for your review. We are pleased to know that enjoyed a good experience at Hotel Real Palácio and that our central location was an added-value during your stay. We are looking forward to welcome you back in not a too distant future. Best regards, Jorge Cruz Neves Hotel Manager More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Center with Internet Access
  • Babysitting

Additional Information about Real Palacio Hotel

Address: Rua Tomas Ribeiro 115, Lisbon 1050-228, Portugal
Location: Portugal > Central Portugal > Lisbon District > Lisbon
Price Range: $65 - $141 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Real Palacio Hotel 5*
Number of rooms: 147
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Also Known As:
Real Palacio Hotel Lisbon
Hotel Style:
#54 Family Hotel in Lisbon
#62 Romantic Hotel in Lisbon
#66 Luxury Hotel in Lisbon
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